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2
Tata
Group at a glance
OVER 100 OPERATING COMPANIES
in 7 Sectors Across 6 Continents
$100 Billion+ Annual Revenue
~ 70% Revenue From Outside India
140+ Years In Operation
#65 Worldwide Brand (Source: Brand Finance- 2015)
600,000+ Employees Worldwide
India’s most valuable
brand with a brand value of over
US$ 15 billion (Source: Brand Finance-2015)
3
Tata
Group across the
ICT spectrum India’s
2nd largest DTH platform
65+ Million subscribers and
the largest setup
to serve the
Enterprise
segment
Listed in
Forbes Asia’s
FAB 50; World’s 10th
largest software
services company
Global #1 wholesale voice
provider with the
world’s largest
submarine cable
network
4
Tata Teleservices
Enterprise
Services
Mobility
Services
5
Enterprise Services
Ma
rket
Se
gm
en
ts
SM
E
Mid
Ma
rket
La
rge
En
t
Ca
rrie
r
Carrier
Large Enterprises
Small & Medium
Enterprises
Relationships
~ 30
~ 2,500
Customer
Segments
+ 250,000
6
Our Reach
2,000+ Strong
Enterprise Team
250,000+
Business Customers
750+
Partners
1,600+
Channel Team
60+
Cities Present
60,000+
Connected Buildings
160,000+ per Month
Field Visits
125,000+ km
Optical Fiber
7
Our
Approach
Retail
SME &
Mid-market
Large Ent.
Carrier
Portfolio Sales Service Delivery
Account
Managers
Solution
Architects
DM/Tele
Engine
Channel
Partners
Direct
FOS Voice Data Managed
Services
Mark
et
Seg
men
ts
8
Some
Firsts to
our credit
Wi-Fi on the Move
IP Centrex
SIP Trunk
100 Mbps Broadband
MPLS WLS
Vehicle Tracking
Collaboration
MaaS / Virtual
Mobile Number
Layer 2 Multicast
for MSOs
Hosted AMR/M2M App
Photon Max –
Battery Bank
School Bus Tracking
9
Product of
the Year –
Photon
3 times in a row by
Consumer Survey
of Product
Innovation
Global
Network
Service
Provider
Innovation,
Marketing,
Energy
Management
Best
Service
Coverage
Business
Innovation
Award
Best Global
Wholesale
Offering
Award
Gartner’s Magic
Quadrant
3 Awards at V&D
Telecom Leadership Forum
Optical Transmission
Vision (OTV) APAC
Network Operator Awards
Global Telecom
awards
Capacity
Magazine
Some Recognitions
10
Our
Service Contact Centre SOC
• 24/7/365 access to our
helpline
• Single contact centre number
• Simplified IVR
• Monitor over-all service quality
• Qualitative check on new links
• Proactive action on service
degradation & outages
• Maintain & manage regular
contact with customers
• Single point of contact for
resolution
• Upgrade support & additional
services
Relationship Management
Installation and Repair
• Faster delivery and repairs through the use
of cutting-edge technology and “TABs”
• Premise visits for repairs & replacement
Program Management Team
• Manage delivery framework for complex product
& solutions
• Feasibility checks for new services
• Continuously improve order to activation time
across businesses
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Our
Promise DEVELOP
Develop deep
understanding of the
unique needs of our
customers
DELIGHT
Delight our customers
with great experiences
at every touch point
DELIVER
Deliver pioneering
products & services of
outstanding quality
& value
Some of our
Customers
12
13
Typical Customer
Requirements
End –to- end
solution provider
Faster
deployment
Round the clock
support & service Secure public
network
Future-proof
solutions
Pan-India
connectivity Reduced cost
Customized solutions
14
Our Understanding
Of Customers
Ca
rrie
r
Characteristics
Typical customer characteristics
SM
E
Mid
Ma
rket
La
rge
En
t
Reta
il
Standard set of requirements
Cost conscious
Customized solutions required
Telecom a key enabler and critical to business
Customized solutions required
Telecom a key enabler and critical to business
Ready to deploy solutions required
Cost efficiency needed
Increase in cloud adoption
Need for speed / high quality bandwidth
Cost a key driver
Ma
rket
Se
gm
en
ts
15
ILL
MPLS VPN
Leased Line
L2 Multi Cast
Voice Solutions
International Bridging
Services (IBS)
Managed Security
IDC Services
CDN
Broadband
Mobile
Photon
Sales Application
Service Application
Collection Application
Research Application
Mobile Device
Management (MDM)
Fleet Tracking
School Bus
Tracking
Asset Tracking
Workforce
Tracking
Automated Meter
Reading (AMR)
Toll Services
Call Register
Services (CRS)
Hosted IVR
Short Messaging
Services (SMS)
Conferencing
Business
Application
Our Product Portfolio
Enterprise
Connectivity
Mobility
Solutions
IoT
Solutions
Marketing
Solutions
Enterprise
Collaboration
16
Standard I
Managed
ILL
Standard I
Managed
MPLS VPN
Standard I Premium
I Platinum
Leased Line
Standard I
Managed
L2 Multi Cast
PRI I SIP Trunk I Walky I
Centrex I Wireless EPABX
Voice Solutions IBS Managed Security
Co-location I Managed
Hosting I Insta-compute
IDC Services CDN Broadband
GSM I CDMA
Mobile Photon
DDOS I vUTM
Products & Variants
The basic need of any Enterprise is to have
reliable, optimized and simplified connectivity
solutions. Our connectivity solutions are the
best that the industry has to offer with state-
of-the-art technology and carrier grade
quality.
Enterprise Connectivity
17
Amidst the increasingly competitive business
scenario, enterprises seek increased productivity
of employees via access to information on-the-go
in a secured manner. Our cost-effective Mobility
Solutions do just that.
Mobility Solutions
Sales Application Service Application Collection Application Research Application
Standard I Remote Care
Mobile Device Management
Products & Variants
18
Enterprises can increase agility using relevant
information. Our IoT Solutions offer real-time
tracking thereby facilitating informed decision
making. Our scalable technology and round
the clock service makes us an ideal partner to
support your business.
IoT Solutions
GSM I CDMA
Fleet Tracking School Bus Tracking Asset Tracking
Application I
Location Information
Workforce Tracking AMR
Products & Variants
19
Maximizing customer reach at optimized costs
is a desired requirement for all Enterprises.
Our Marketing Solutions, supported by readily
available infrastructure, standardizes
marketing processes and enhances customer
satisfaction without the need for capital
investment.
Marketing Solutions
GSM I CDMA Bulk SMS I
Interactive SMS
Toll Services Call Register Services Hosted IVR Short Messaging Service
Products & Variants
20
Enterprise expansion leads to increased need
of collaboration across geographies, leading
to increase in cost of travel and other
complexities. Our Enterprise Collaboration
solutions are designed to address this need, in
the best way possible.
Enterprise Collaboration
Audio I Web I Video
Conferencing Business Application
Products & Variants
21
With our best fit telecom solutions, you can focus
on your business while we take care of the rest.
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