SYSTEMATIC THOUGHT LEADERSHIP FOR INNOVATIVE BUSINESS Task Patterns in Collaborative Semantic Task Management as Means of Corporate Experience Preservation Uwe Riss, SAP Research CEC Karlsruhe Benedikt Schmidt, SAP Research CEC Darmstadt Todor Stoitsev, SAP Research CEC Darmstadt 22. September 2009
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Task Patterns in Collaborative Semantic Task Management as Means of Corporate Experience Preservation
Workshop FGWM (Knowledge and Experience Management), September 2009
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SYSTEMATIC THOUGHT LEADERSHIP FOR INNOVATIVE BUSINESS
Task Patterns in Collaborative Semantic Task Management as Means of Corporate Experience Preservation
Uwe Riss, SAP Research CEC KarlsruheBenedikt Schmidt, SAP Research CEC Darmstadt Todor Stoitsev, SAP Research CEC Darmstadt 22. September 2009
2. Personal Task Pattern (PTP) and Collaborative Task Pattern (CTP)
3. PTP and CTP implementation
4. Connecting PTP and CTP
5. Outlook
Agenda
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP
Knowledge Work Symbolic analytic services (Reich, R., The work of nations, 1991)
Demand for flexibility, interdisciplinary cooperation and rapid learning (Pyöriä, P.,The concept of knowledge work revisited, 2005)
Tasks in knowledge work Processes weakly structured (Byström, K. and Hansen, P., ‘Conceptual Framework for Tasks in Information Studies, 2005’)
Specific information requirements for each step Problem ridden task execution (Riss, Task journals as means to describe temporal task aspects for reuse in task patterns, 2008)
Two aspects of task execution Structural Execution
Structural and Execution perspective have different degrees of privacy Structural: Information on delegation structures few privacy issues Execution: Information on personal execution strategies privacy issues
Personal TP
Collaborative TP
Two types of Task Patterns: Personal Task Pattern (PTP), information for execution Collaborative Task Patterns (CTP) , information on delegation
Delegation Structure
Personal Execution Strategies
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP
Personal Task Pattern Execution/Information-centric
Life-cycle of retrieval, instantiation and enhancement Life-cycle means Task Pattern improvement Improvement by implicit enhancement Improvement by explicit enhancement
Pattern
Task A
Request Pattern
Identify Pattern
Provide Process
Guidance by Pattern
Task BTask C
Task D
Pattern Repository
Enhance Task Pattern
Enriched pattern
support future tasks
Context Similarity
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP
Describe information needs in a structure Abstraction Service = basic activity or a basic knowledge requirement for task execution Problems/Solutions = Capture exception to the rule Decision/Action Alternatives = Filter Abstraction Services
Abstraction Services
Concept Example Instance
Resource Purpose in Task Context
Abstraction Service
Person Information Subtask
Type
PTP
Problem
Solution
Decision
Direction
* **
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP
The social semantic desktop is… a huge semantic net striving to describe the data involved in the execution of knowledge
work processes Semantic Task Management Framework (STMF) as task perspective on the SSD
KASIMIR… is one user interface to interact with the STMF allows the easy maintenance of tasks with attached objects as relations on the SSD has been extended by functionalities for the maintenance of/ interaction with Task Pattern
KASIMIR sidebar
PTM
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP
(1) Task Pattern Details (2) Compare Task and Task Pattern (3) Object without Abstraction Service(4) Abstraction Service without object (5) Information Abstraction as Subtask (6) Subtask Abstraction Service with object
PTM
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP
Collaborative Task Management tracks delegation structures Re-use of knowledge from ad-hoc processes Weakly structured processes Get Task Pattern Structured processes Get business processes
CTM
Knowledge Work and Tasks PTP and CTP PTP and CTP implementation OutlookConnecting PTP and CTP