About Us Achieve Talent Retention and Optimisation With Positive Psychology, Strengths Psychology and Appreciative Inquiry Karl D. LaRowe M.A. LCSW International Speaker, Trainer, Author Licensed Mental Health Professional Positive Psychology Coach r Competency
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About Us
Achieve Talent Retention
and OptimisationWith
Positive Psychology, Strengths Psychology and Appreciative Inquiry
Karl D. LaRowe M.A. LCSWInternational Speaker, Trainer, AuthorLicensed Mental Health Professional
Positive Psychology Coach
r Competency
About Usr Competency Presentation Flow Chart
Positive PsychologyStrengths
PsychologyAppreciative
Inquiry
Strengths
Positive Emotions
Empowerment
Engagement
Resilience
Thriving @ Work
About Usr CompetencyPositive Psychology
Seligman, M., Csikszentmihalyi, M., (2000). Positive psychology: An introduction. American Psychologist 55, 5-14.on
“The field of positive psychology at the subjective level is about valued subjective experiences: well-being, contentment, and satisfaction (in the past); hope and optimism (for the future); and flow and happiness (in the present).”
Seligman Csikszentmihalyi
About Usr CompetencyThe Study of Optimal Performance
• Developed in response to traditional negative bias• The 55:1 ratio of negative bias in psychology research.
• Positive psychology is the study of what makes us thrive at work and what makes life worth living
• Examines “signature strengths” and their application• Individually, at work, within institutions
• Positive emotions• The “Broaden-and-Build” theory
“Examination of the conditions and processes that contribute to flourishing and optimal performance”
Gable, S. L., & Haidt, J. (2005). What (and why) is positive psychology? Review of General Psychology, 9, 103–110.
About Usr CompetencyStrengths Psychology
“From this point of view, to avoid your strengths and to
focus on your weaknesses isn't a sign of diligent humility. It is almost
irresponsible…the most honorable thing to do is face up to the strength potential inherent in your talents and
then find ways to realize it.”
Donald O. Clifton, Ph.D.: “Now Realize Your Strengths”
“Do you have the opportunity to do what you do best every day?”
About Usr CompetencyGallup’s 7 Challenges
www.gallup.com
1. Develop a good person-job fit
2. Develop good management practices
3. Focus on strengths4. Build strong relationships5. Keep engaged in everyday
interactions6. Measure progress regularly7. Be inspired toward a
their organizations, and the world around them. It
involves systematic discovery of what gives a
system ‘life’ when it is most effective and capable
in economic, ecological, and human terms.”
Cooperrider, D.L. And Whitney, D. , Appreciative Inquiry: A Positive Revolution in Change.
David Cooperrider, Ph.D
About Usr CompetencyOptimizing Strengths“A pre-existing capacity for a particular way of behaving, thinking, or feeling that is authentic and energising to the user, and enables optimal functioning, development, and performance."
Linley, A. (2008). “Average to A+: Realising Strengths in Yourself and Others.” CAPP Press, United Kingdom
About Usr CompetencyResearch on Strengths
• Discovering and utilizing your strengths activates personal resources that are already present.
• Developing and maximizing personal strengths builds self-confidence and self-efficacy.
• Recognizing and synergizing strengths with others builds personal and organizational resilience.
Carver, C. (1998). Resilience and Thriving: Issues, Models and Linkages. Journal of Social Issues, 54, 2, 245-266.Peterson, C. & Seligman, M.E. Strengths of Character and Well-Being. Journal of Social and Clinical Psychology, Vol. 23, No. 2004, pp. 603-619 Sutcliffe, K.M., & Vogus, T.J. (2003). Organizing for Resilience. In K. Cameron, J.E. Dutton, & R.E. Quinn (Eds.), Positive Organizational Scholarship (pp. 94-110).
About Usr CompetencyPositive Emotions
“People experiencing positive affect show patterns of thought that are notably flexible,
creative, integrative, open to information and efficient. In general terms, positive affect
produces a broad, flexible cognitive organization and ability to integrate diverse material.”
Fredrickson, B. (2001). The Role of Positive Emotions in Positive Psychology. American Psychologist 56, 3, 218-226””
About Usr CompetencyResearch on Positive Emotions
• Broadens our perspective and builds enduring personal resources.
• Facilitates “approach behavior” that prompt individuals to positively engage with others.
• Positive emotions “undo” negative emotions.
• Facilitates faster recovery from adversity.
• Helps develop greater tenacity at work.
Fredrickson, B., Positivity: Top-Notch Research Reveals the 3-to-1 Ratio That Will Change Your Life. Three Rivers Press, New York 2009.Fredrickson BL. What good are positive emotions? Review of General Psychology. 1998;2:300–319.IbidIbid Barry M. Staw, Robert I. Sutton and Lisa H. Pelled: Positive Emotion and Favorable Outcomes at the Workplace. Organization Science, Vol. 5, No. 1 pp. 51-71
About Usr CompetencyThe Benefits of Positivity at Work
Luthans, F., (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior 23, 695-706
“Resilience, the developable capacity to
rebound or bounce back from adversity…is arguably the most important positive
resource to navigating a turbulent and stressful
workplace.”
About Usr CompetencySeven Characteristics of Highly
Resilient People
1. Presence of calm, innovative, non-dogmatic thinking2. Decisive action (Courage: not afraid to fail)3. Tenacity4. Interpersonal connectedness and support (may be
single most important predictor)5. Honesty 6. Self-discipline and self-control7. Optimism and a positive perspective on life
Seven Characteristics of Highly Resilient People: Insights from Navy SEALs to the “Greatest Generation” Int J Emerg Ment Health. 2012;14(2):87-93.
About Usr CompetencyConclusion (Part One)
Retaining/maximizing your most valuable natural resource – your talent pool can be accomplished by:•Provide the opportunity for employees to “do what they do best everyday.”•Supporting positive relationships, interpersonal connectedness.•Creating a high engagement work environment.•Giving recognition for work well done.•Providing opportunities for (personal) growth.
About Usr Competency
Thriving @ Work
Putting Positive Psychology, Strengths Psychology & Appreciative Inquiry to Work
Application of theory to practice in the
Thriving! @ Work Project
About Usr CompetencyThriving! @ Work Project Outline
About Usr CompetencyThriving at Work (Th@W) Assessment
The Th@W 2.0 assessment is a 36 item inventory that utilises single, specific statements to measure how employees feel about their work basing on the three key areas namely empowerment, engagement and resilience utilizing a 1-5 Likert Scale and subjective narrative. The intention is to gather a much clearer, more specific measure of an employee’s experience from the following aspects:
1. Feelings about their work (in general)2. Feelings about working with clients3. Feelings about their work culture4. Feelings about their relationships at work
About Usr CompetencySample Inventory Items
Feelings about your Work•You feel the work you do is full of meaning and purpose. (Emp.)•At your work, you feel full of positive energy. (Eng.)•You are not easily discouraged by challenging situations at work. (Res.)
Feelings about working with clients •You feel your work with clients is important. (Emp.)•You feel invigorated when you are working with clients. (Eng)•You feel strong and resilient when working with challenging clients and problems. (Res.)
About Usr CompetencySample Inventory Items
Feelings about your work cultureYou feel empowered by your work culture to do your best. (Emp.)
You look forward to engaging and interacting with others at work. (Eng.)
You feel there is a supportive work culture that helps you rebound from stress. (Res.)
Feelings about your relationships at work You feel your work relationships are positive and meaningful. (Emp.)
You have feelings of gratitude and appreciation for others at work. (Eng.)
During stressful and challenging times you can maintain effective relationships with those involved. (Res.)
About Usr CompetencyPre -Workshop Th@W Inventory Scores
Feelings about your work 3.31
Feelings about working with clients 3.56
Feelings about your work culture 3.08
Feelings about relationships 3.34
Thriving score 3.32
About Usr CompetencyPre-Th@W Comments
“What is needed to thrive at Work”?•Maintaining a professional attitude when other staff is under-performing and even slack during work hours.
•How to maintain a positive attitude working with lazy and “not-so-smart” people, but also power hungry!
•I think that our culture can be very negative and some things may not be dealt with properly. This makes us feel a sense of injustice and feel that our welfare is not the company’s concern. The agency also faces changes on a regular basis and this may create a lack of safety and feeling of insecurity.
About Usr CompetencyThriving! at Work
“Thriving is defined as the joint experience of a
sense of learning (growing and getting
better at what one does at work) and a sense of
vitality (feeling energized and alive at
work).”
Spreitzer, G., Carmeli, A. “Trust, Connectivity, and Thriving: Implications for Innovative Behaviors at Work” Journal of Creative Behavior 43, 3 169-191
About Usr CompetencyThriving! at Work (Day One)• Acknowledging and understanding the stress of our work
• Identifying, acknowledging and understanding the unique stresses of our work
• Thriving! Empowerment, Engagement, Resilience• Identifying Thriving! How, when, with whom it occurs• Operationalizing Thriving! attitudes, perceptions, behaviors
• Signature Strengths• Recognizing the signs of strengths• Identifying your strengths• Developing your strengths• Owning your strengths• Developing strengths in others
About Usr CompetencyThriving! at Work (Day Two)• Positive Emotions
• The “Positivity Exercise”• The benefits of positive emotions at work• Calculate your “Positivity Ratio”
• Developing Positive Relationships• The art of positive communication • Resolving conflict positively• Creating a positive work culture
• The Power of Full Engagement• Positive energy management• Developing “flow” and peak performance
• Your Reflected Best Self• Creating and sharing your reflected best self-portrait
About Usr CompetencyConsultations
Six, fortnightly two hour consultations – 3 after the first workshop, 3 after the second.
Attended by workshop participants
Reviewed, discussed and practiced principles and methods from workshop
Developed from principles from Appreciative Inquiry utilizing guided, flexible interactive exercises, readings and homework.
About Usr CompetencyExample Consultation
We go through highs and lows in all aspects of our lives. Thinking back on the last 6 – 12 months, reflect on a high point moment – a time that is memorable and stands out when you were thriving and gained an important insight about your strengths or talents. With a partner discuss:
What was the situation?Who else was involved? What were you doing? What happened that made you more aware of how and when you are thriving?How did it make you feel?
About Usr CompetencyExample Consultation
Operationalizing Thriving: Group exercise. Combine pairs into small groups and share highlights of your partners stories of thriving.
As you listen respectfully, focus on the common themes related to identifying thriving.
What common experiences, perceptions, feelings do each of you have about how you thrive?
What are you conscious of when you are thriving: Physically, emotionally, mentally?
How can you instill and embed this thriving experience in your day to day work?
Home Assignment: Identify three different situations when you are thriving and journal how you feel, what you are thinking and doing.
About Usr CompetencyPre and Post Th@W Scores Pre Post Change
Feelings about your work 3.31 4.11 +.80
Feelings about working with clients 3.56 4.26 +.70
Feelings about your work culture 3.08 3.95 +.87
Feelings about relationships 3.34 4.30 +.96
Thriving score 3.32 4.16 +.84
About Usr CompetencyPost –Th@W Comments
What does it mean now to Thrive! at work? •Discovering the resource on finding out the strengths of self and others to be particularly helpful.
•Ability to recover from interpersonal conflict because of the workshop and consultations.
•Develop consciousness of creating a supportive environment for co-workers.
•Actively participating in a supportive work environment – good working relationships with colleagues that encourages and empowers individual personal and professional growth.
About Usr CompetencyConclusion
Thriving at work is a process of:•Empowering employees with the knowledge and skills they need to discover, utilize and maximize their strengths and positive emotions.
•Engaging employees to work with vigor and dedication through strength utilization, creating and sustaining a positive work environment with authentic relationships.
•Helping employees develop resilience to bounce back from stress by developing a culture of caring and the willingness to learn and grow.