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Takeaways from an Inaugural
Usability Study & Future PlansChristine Rigda, Jessica Morales and Margaret Hoogland
The University of Toledo
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Objectives
Local items vs consortial items
General understanding of user behavior
Identify ways to improve the interface
The University of Toledo
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Challenges
Starting from scratch
Recruiting students
Interpreting the data
• What to test
• How to design a usability test
• How to gather the data
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Gathering the Data
Morae Recording Software
• Records keystrokes, mouse movements.
• Audio available.
• No limit to record length.
• Ability to use it to compare data.
• Key benefit: ability to record and watch recordings later and several times
• Limitations: Cost. Purchased one license that could be used on only one computer.
The University of Toledo
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Data Analysis
Success Rates
Limiter Use
Search Strategy
Observed Behavior
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Identifying Solutions
The University of Toledo
Adjust Catalog-mapping
table
Rename Catalog options
Add custom
limiter for print books
Remove default limiters
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Implementing
Change
Data-drive decision making
Library faculty
and staff input
EBSCO Discovery
Service Engineer
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Future Plans
The University of Toledo
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Mulford Website
The University of Toledo
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Carlson Website
The University of Toledo
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Concerning Comments:
The University of Toledo
• “My _______ library was so much better than the UT library. We had access to everything.”
• “Umm….I am trying to order a book and when I typed it into the box, I got lots of results but what I want did not appear.”
• “Wait, wait…I do not see PubMed anywhere. I am going back to accessing PubMed the normal way.”
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Spring 2019: The Mulford Website Study
The University of Toledo
Objectives
• Get a good sample size of students, faculty, and staff from each of the three Colleges.
• Two participants receive $50 gift cards for fuel, amazon, bookstore, or groceries (Winners choose!)
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Contact Information:
The University of Toledo
Christine Rigda, MLISEmail: [email protected] Phone: 419.530.2333
Jessica Morales, MLIS Email: [email protected]: 419.530.2614
Margaret A. Hoogland, MLS, AHIPEmail: [email protected]: 419.383.4214
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