Take5 - 5 ways to simplify your communications systems

RETHINKINGCOMMUNICATIONS

5 Ways to Simplify and Optimize Your Communications Systems

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A BRIGHT IDEAStarted a Company

THE COMPANY

More people had more bright ideas to share.

Connecting BecameIncreasingly

The Growing

■ Added Complexity■ Limited Mobility■ Increased Costs ■ Decreased Productivity

PAIN

Maintaining and using disconnected communications solutions along with a phone system:

Hello?

Hello?

Our

Optimize communications with 5 consolidation techniques

BRIGHT IDEA:

The User LandscapeCONSOLIDATE

Integrate all the ways your people communicate into one place

1

A Consolidated User Landscape MEANS

No time wasted jumping from voice, to fax, to email, to chat

A consistent mobile experience with complete access to the same menu and tools

Greater connectivity leading to faster problem solving and response times

minutesWASTED

75Workers waste more than

75 minutes daily tending to multiple communication

channels such as e-mail, instant message, and voicemail.

Source: Sage Research

Mobile and OfficeCONSOLIDATE

Prevent breaks in productivity as employees travel, work remotely and attend out-of-the-office meetings

2

Consolidating Mobile and Office MEANS

Workers have access to the sameapplications on their mobile devices that they use in the office

Never missing a call – one-number service means work numbers follow their employees

Shorter wait times for customers

spend at least 2 days a week away from their primary

office location

Source: Q2 2013 Forrsights Workforce Survey

27%of Workers

REMOTE WORKING

WANT MORE ON MOBILITY?

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Management of Customer Communications

CONSOLIDATE

Provide a sophisticated customer experience offering them multiple ways to engage with you

3

Providing relevant customer data and enabling your teams to solve problems faster

Conferencing and social collaboration options improve response times

A better, more holistic approach to customer service, providing a superior customer experience and an edge over the competition

Managing Customer Communications MEANS

TWICENews of bad customer

service reaches more than twice as many ears as praise

for a good service experience.

Source: US White House Office of Consumer Affairs

MORETHAN

Multiple Sites into a Unified Experience

CONSOLIDATE

Provide a consistent user experience allowing multiple locations to enjoy the same tools

4

Consolidating Multiple Sites into One MEANS

Avoiding network integration issues across different platforms

Lower support costs

The ability to easily scale across all locations

MORETHAN

Source: Forrester

of IT professionals can make a business case for unified communications

based on cost savings.

The Platform and All Applications into

One Solution

CONSOLIDATE

Combine multiple applications and legacy products into a single, unified platform

5

Consolidating into a Single Platform MEANS

Reducing capital and operating costs

Improving employee productivity by providing access to powerful communication tools in one click

Cutting-edge technology in one easy-to-use and flexible system

Source: IDC Survey

61%Organizationscite increased productivity

as a benefit of consolidating unified communications and

collaboration technologies

of

■ Cost Savings■ Better Collaboration■ Improved Customer Satisfaction■ Increased Productivity■ Greater Mobility

The company optimized its communications and enjoyed

Consolidation WORKED

WANT MORE?Maximize your mobile team’s effectiveness

communication solutions for the “anywhere” worker

To learn about Unify and what we can do for your business, visit:unify.com/us/products-services/smb-meet-unify

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