Tailoring Your Resume For Today’S Pantsuits

Tailoring Your Resume for Today’s Pantsuits CWFHA November 20, 2008

Laura J. Roybal, CHCRPresident, Denver Area

Healthcare Recruiters Association

Our wardrobe today:Advice on how to prepare for

these uncertain timesTypes of resumes (a “101”

review)A preferred format with examplesOther things to consider when

applying Social NetworkingResources

We’ll be focusing on the first four steps

Get your interview suit ready?Time to tweak your resume!Set up search agents, post your

resume to association websites and niche sites

Line up your contactsSign up for everything, get on

lists

Know your strong suits…

Know what you are good atKnow what you wantBe prepared to promote it!

Pinstripes, plaid or formal wear?

Chronological = standard (old school)

Functional = allowed for more creativity

Targeted Resume = prefer, newest

Chronological – “Old School” Listing of data with no analysis

Name, contact info, job objectiveEducationExperienceReferences

FunctionalAllows for a unique resume,

creativityForced an applicant to do a self-

and job analysisMade a readers task fast and

easyIs easier on the reviewer

Targeted ResumeMatches point by point the

employer’s priorities with the qualifications the applicant offers

You want / I have formatPresents a profile of you,

perfectly matched to the employer’s position description

Pre-markets your knowledge of the employer and the industry

Tailor Made?3 simple headingsProfessional ProfileProfessional ExperienceCareer Development / Education /

Community WorkChronological in natureHas functional attributesExhibits Targeted Resume

components but in a less direct way

Professional Profile example:PROFESSIONAL PROFILE Over 17 years of Human Resouces Experience in Management,

Recruitment/Staffing, Employee Relations and Program Development/Implementation

Computer competencies in Human Resource, payroll and database software including MS Office including PowerPoint and Excel, Kronos/ADP Total Time, ACT!, Personic, PeopleSoft, PeopleClick, Lawson, Icarian, Lotus Notes, and other various HRIS systems, ATS applicant tracking systems

Recognition award for most hires in the history of the company, Employee of the Year and Perfect Attendance Awards, Best Practice Achievement Award

In-depth experience in Human Resources and compliance with Federal and State Employment Laws

Certified in several personality/skill testing tools such as Predictive Index, Emergenetics, Myers Briggs and Certified Trainer for Development Dimensions International – Targeted Selection Behavioral InterviewingTool

Certified sourcing and recruitment specialist through AIRS, Certified Healthcare Recruiter, SPHR prepared through Regis University

Excellent communication, presentation, conflict resolution and superior interviewing skills

Another exampleProfessional Summary Outcomes driven healthcare executive. Over 15 years experience in

progressive healthcare operations management and business development responsibilities in diverse provider settings including three large faith-based multi-hospital systems and a large multi-specialty ambulatory service facility.

Extensive operations leadership experience in acute inpatient and ambulatory services.

Strategic business unit/service line development and management of Cardiac, Vascular, Orthopedics, Medical Imaging, Pathology, Otolaryngology and Plastic Surgery services.

Comprehensive knowledge and experience in strategic planning and business development including market analyses, business opportunity identification, business plan/pro forma development and analysis, facility planning, physician development and plan implementation.

Broad financial and information services management experience and oversight responsibility.

Thorough understanding and experience in the various methodologies adopted for monitoring and improving processes/performance. Effective decision

Record of driving execution from strategic planning to operational efficiency.

Possess the interpersonal and management skills necessary to motivate, influence, and coordinate diverse teams of managers, physicians, and non-traditional partners across multiple disciplines. Proven track record of effectively delivering fiscally responsible, quality health care services with exceptional patient satisfaction. Ensures execution of strategic plan through development and efficient operations

Professional ExperienceChronologicalBulleted points with action

statementsIs brief

Professional ExperienceJanuary 2002 to present Director of RecruitmentCentura Health, Corporate Office, Englewood, CO Conduct full life cycle recruitment and sourcing of key leadership

positions across the system of 12 facilities and clinics This effort includes Director level and above (VPs, SVPs and C-level executive recruitment):

Collaborate with hiring manager to determine recruitment strategy of each position for successful candidate pool

Conduct process improvement for recruitment function Facilitates succession planning within system talent, increasing talent

pool and improving retention by 22% Identifying strategic recruitment initiatives for system and

coordinate/consolidate recruitment advertising and related career marketing, job boards, etc.

Determine appropriate venues for recruitment function system wide and coordinate with facility recruitment teams developing consolidated recruitment efforts for targeted positions

DDI - Targeted Selection Administrator and interview guide generation for all Director level and above positions throughout system

Represent the facility and corporate office recruitment function in system councils

Serve on various committees to represent the Talent Acquisition function

Another examplePROFESSIONAL EXPERIENCE

MAYO CLINIC, Rochester, MN (1998- Present)2000+ bed premier medical center with 1900 physician members

operating within a world-class integrated group practice. AMINISTRATOR/ OPERATIONS - Working in partnership with physician

leadership, responsible for promoting the clinical, research, and educational endeavors for the Departments of Neurology, Neurosurgery, and Spine Center (1998-2004)- the Department of Emergency Medicine and various hospital clinical departments (2004 – present)

Improved overall patient and staff satisfaction through the application of lean principles in an Emergency Department seeing 80,000 visits per year. Developed and motivated team efforts to reduce average length of stay (ALOS) and Left Without Being Seen (LWOBS) rates while improving overall patient flow.

Developed and implemented marketing plans for neurosurgical services to include promotion of cutting-edge clinical services, internet strategies, and enhancing referring physician relations. Performed financial effect analysis and business plan development for intraoperative MRI and subthalamic Deep Brain Stimulation.

Further integrated neuroscience practices by co-locating Neurosurgery, Neuro-oncology, Behavioral Neurology, Psychiatry, Movement Disorders, Speech Pathology, EMG, EEG, Autonomic, and Thermal Regulatory Laboratories into a new facility adjoining Neurology.

Improved Neuroscience allied health staff satisfaction (93%), overall patient satisfaction (95%), appointment access, and physician productivity while achieving 100% JCAHO compliance.

Career Development SectionCombines Education and

professional development efforts

Highlights community initiatives, appointments to committees, associations memberships

Career Development Section

CAREER DEVELOPMENT / EDUCATION / COMMUNITY University of Colorado at Boulder and Denver (Under Graduate Studies in

Business Administration) Regis University, SPHR preparation University of Denver certificate program in Alternative Dispute Resolution Employment Law for Managers Vocational Course Graduate Dale Carnegie Human Relations and Effective Public Speaking Course Graduate

SHRM, Colorado Human Resource Association and Mountain States Employment Council member

Colorado Healthcare Association for Human Resources Management member (CHAHRM)

Certified Healthcare Recruiter, AIRS Certified Recruiter DAHCRA (Denver Area Healthcare Recruiters Association) President National Member NAHCR (National Area Healthcare Recruiter Association Denver Hispanic Chamber of Commerce Education Foundation advisory board

member Downtown Denver Residents Organization (DDRO) Member Volunteer for Big Brothers-Big Sisters, Mi Casa Resource Center for Women,

Girls, Inc. CHAC (Chicano Humanity and Arts Council) Member

Another examplePROFESSIONAL AFFILIATIONS / SERVICE / EDUCATION Master of Science in Health Care Administration, Trinity University, San Antonio, TX Bachelor of Science in Business Administration, Central Missouri State University,

Warrensburg, MO; Dean’s List Member of American College of Healthcare Executives Board and Executive Committee Member, Thumb Rural Health Network Board Member, Hospital Council East Central Michigan Board Member, MHA Small or Rural Hospital Council Board Member, H-CAP Provider Network Board Member, Huron Medical Center Board Member, Vice President, Bad Axe Lions Club Former Memberships/Offices: Member, Western Michigan ACHE Regents Advisory Council Member, West Michigan Healthcare Executives Group Member, The Heart of West Michigan United Way Citizen Review Team Ionia County Health System, Board Member Center for Health Affairs, Organizational Representative Member, Ionia Rotary Club; Chamber of Commerce Michigan Health and Hospital Association, Committee on Long Term Care West Central Michigan Hospital Council, Committee on Planning and Committee on Business and Community Relations Member, Reed City Rotary Club; Chamber of Commerce American Osteopathic Association, National Committee on Accreditation Visiting Nurses Association, Muskegon County, Board President, Member

What is Suitable?

Sometimes only the best resumes, not the best

candidates get the most attention

Flats or heels?Apply on line when directed

o.k. to email copy with cover letter direct to recruiter

Include requisition number, title of position in subject line of email submission

Put cover letter in body of email, attach word document of your resume

What is Suitable?

Recruiter spends average of 45 seconds per resume

Standard is 3 pages at the executive level or 10 years per page

Resumes are scanned in applicant tracking systems – check your format, key words

What is Suitable?Stay away from clichésBe realistic in your expectations

vs. your qualificationsPre-screening questionnairesElectronic search agents

Visit Your Tailor Often for Alterations!

Keep yourself up to date with new technology, trends in your field

Check out job descriptions, postings for roles similar to yours for new buzzwords, qualifications

Network, join associations, obtain certifications, attend conferences, etc.

Social Networking Sites for your Suitcase

Great virtual networking without going anywhere

Can keep up with long lost contacts, or colleagues

LinkediNLargest professional networking

site on the web18,000,000 Users7,500,000 + Professionals500,000 + Senior ExecutivesExecutives from 498 Fortune 500

companies65,000 new Professionals every week1,000,400 Healthcare professionals in

2008 (up 285% from 2007 to 2008!) Average Household Income: $130,000

+Average experience level: 15 years

Linked In

Face BookCurrently there are over 150,000

RN’s alone registered on Face book

Source on groups Source on own organizationCreate groupsFind Events (such as open

houses, career fairs)Create Videos

Sample: please don’t cover letter

Suits of Armor

Talk to:

RecruitersCareer CentersOutplacement ServicesProfessional Career Counselors

In conclusion…suit yourself!

The challenges of change are always hard. It is important that we begin to unpack those challenges that confront this nation and realize that we each have a role that requires us to change and become more responsible for shaping our own future. Hillary Clinton

Thank you for your presence!

Questions?

Laura J. Roybal, [email protected]

303-804-8203