Tadiran Documentation Terminology - Microsoft · Tadiran Documentation Terminology. The information contained in this document is proprietary and is subject to all relevant copyright,

Eliezer KatzensteinEverLasting

Glossary of Acronyms, Abbreviations, and Terms

Document Edition 9

Tadiran Documentation Terminology

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM (TTL) L.P.'s (herein referred to as the "Manufacturer") rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.

The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications.

Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof.

Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto.

This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

© Copyright by TADIRAN TELECOM (TTL) L.P., 2006-2016.All rights reserved worldwide.

The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404

All trademarks contained herein are the property of their respective holders.

DisclaimerThe illustrations and other views, telephone displays or screen captures appearing in this manual are examples used to explain more clearly, how the features and controls are used. Therefore, what appears on the display or screen capture in the illustrations may differ from what appears on the actual equipment, and some of the illustrations may represent something impossible in actual operation. The functions that can be used and the information that can be displayed will differ depending on the telephony state and external equipment being connected. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted.

Record of ChangesEdition

No. Issue Date Brief Description

9 Apr-14-2016 • Added TGW devices• Added new SIP phones

8 Apr-29-2015 • Added "Aeonix Contact Center" items• New Tadiran logo• Replaced Composit logo with ACC logo

7.3 Jan-25-2015 Added more items

7.2 Dec-14-2014 Added more items

7.1 May-13-2014 Added T40 Seris and more items

7 May-10-2012 Added Aeonix items

6 Oct-24-2011 • Added P-Series• New company name “TADIRAN TELECOM (TTL) L.P.”

5 Feb-10-2011 Added UCx items

4 Feb-7-2010 Added more items

3 Jan-29-2008 Minor changes

2 Nov-27-2007 Added more items

1 2006 First edition for comments

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1

diran - Glossary of Acronyms

Table Of Contents

1

This manual is designed for use by Tadiran’s system installation and service personnel. It defines abbreviations and terms used in the Coral documentation library, in alphabetical order.

The manual is divided into five primary parts:

Index (A-Z), page 3, Alphabetic Order

Terminals / Peripheral Devices, page 128

Coral Card Names, page 139

Coral Power Supply Units, page 152

Systems, page 154

, Abbreviations, and Terms Table Of Contents 1

NOTES:

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2


Index (A-Z)

2

#, page 4A, page 16B, page 25C, page 28D, page 40E, page 48F, page 51G, page 56H, page 58I, page 60J, page 66K, page 67L, page 69M, page 71N, page 78O, page 81P, page 83Q, page 92R, page 93S, page 99T, page 107U, page 114V, page 117W, page 120X, page 123Y, page 124Z, page 125

, Abbreviations, and Terms Index (A-Z) 3

#2

................................................................................................................

#

# Description

10/100BaseT, 10/100BASE-T

A LAN transmission line specification stipulated by IEEE. Transmission speed is 10 or 100 Mbps and the modulation technique is base-band modulation. The cable uses unshielded twisted pair, similar to a telephone wire. 10BaseT is an IEEE standard (802.3) for operating 10 Mbps Ethernet networks (LANs) with twisted pair cabling and a wiring hub.

10Base2 An Ethernet standard that uses a thin coaxial cable. It attaches to the network nodes via BNC connectors in the adapter cards. Also called thin Ethernet, Thin Wire and ThinNet.

110 V.110 is an ITU standard that specifies how data terminal equipment (DTE) with asynchronous or synchronous serial interfaces can be supported on an ISDN network. It uses rate adaptation, which involves a bit-by-bit alignment between the DTE and the ISDN B channel.

1110 11xx DKT with display (2x24)

11xx 12 button DKT with small footprint

1xx 8 button EKT or VDK (100, 101 or 121 type EKT's and 101 or 121 type VDK's)

120 12 button FlexSet with small footprint

120D 12 button FlexSet with display (2x24)

120S 12 button FlexSet with display (3x24) and 3 softkeys

121S 12 button FlexSet with display (3x24) and 3 softkeys.Requires Coral IPx/FlexiCom version 15.5

16ICMC 16 Integrated voice mail circuit card

16SDT 16 port 2-Wire; Station Digital Telephone interface card, requires Version 9.63 and higher and Version 5 or higher DKTs & DSTs.

4 Index (A-Z) Tadiran - Glossary of Acronyms, Abbreviations, and Terms

#2

16SDT, 16SDTsl 16 port digital station card with 2B+D signaling, requires Coral IPx/FlexiCom V9.62 and higher in the Coral and Version 5 or higher DKTs & DSTs.

16SFT, 16SFTipx, 16SFTsl

16 digital Station FlexSet Terminal/Telephones interface card with 2B+D signaling, requires Coral IPx/FlexiCom V9.62 and higher in the Coral and Version 5 or higher DKTs & DSTs.

16SH,16SH/S

16 port SLT interface card with message waiting (MW) lamp support (discontinued)

16SH/S-LL 16 port Long Loop SLT interface card with MW lamp support

16SKD 16 Station Key Digital circuit card with 2B+D signaling (DKTs)

16SKK FlexAir Station Key Wireless interface card with support for 16 RBS (Radio Base Stations)

16SLS 16 port 2-Wire; Single Line Station interface card with message waiting (standard SLT), requires Coral IPx/FlexiCom version 9.62 and higher

16SLS, 16SLSipx, 16SLSsl

16 port SLT interface card with MW lamp support, requires Version 9.62 and higher in the Coral

19 T19P SIP phone

200 Coral FlexiCom 200 system

207M T207M MGCP (VoIP) terminal, small display, PoE, (requires Coral IPx/FlexiCom V15.5)

207M/NP T207M/NP MGCP (VoIP) terminal, small display, no PoE, (requires Coral IPx/FlexiCom V15.5)

208M T208M MGCP (VoIP) terminal, large display, PoE, (requires Coral IPx/FlexiCom V15.5)

208M/BL T208M/BL MGCP (VoIP) terminal, large display, PoE, Back Light, (requires Coral IPx/FlexiCom V15.5)

# Description

Tadiran - Glossary of Acronyms, Abbreviations, and Terms Index (A-Z) 5

#2

207S T207S SIP (VoIP) terminal, small display, PoE

207S/NP T207S/NP SIP (VoIP) terminal, small display, no PoE

208S T208S SIP (VoIP) terminal, large display, PoE

208S/BL T208S/BL SIP (VoIP) terminal, large display, PoE, Back Light

280 28 button FlexSet with a large base (foot print)

2/4/8SK 4-Wire; 2, 4 or 8 line Station (EKT) Key Telephone interface card

2/8SD 4-Wire; 2 or 8 line Station Voice and Data (VDK) circuit card (discontinued)

212x 12 button DKT with display (2x40)

21x1 12 button DKT with PEX installed

21xx 12 button DKT with a large base (foot print)

232x 28 button DKT with display (2x40)

23x1 28 button DKT with PEX installed

23xx 28 button DKT with a large base (foot print)

24SDT 24 Digital Key Telephones (DKT) interface card. Requires Version 9.63 and higher and Version 5 or higher DKTs & DSTs.


24SFT 24 digital Station FlexSet Terminal/Telephones interface card

# Description


#2

24SLS 24 port 2-Wire; Single Line Station interface card with message waiting (standard SLT), requires Coral version 9.62 and higher

2500 SET The "normal" SLT touch-tone desk telephone.Term for a Single Line set with DTMF capability.

280D 28 button FlexSet with display (2x40)

280D-Z 28 button FlexSet with display (2x40) with a built-in Zip tone

280S 28 button FlexSet with display (3x40) and 5 softkeys

281S 28 button FlexSet with display (3x40) and 5 softkeys.Requires Coral IPx/FlexiCom version 15.5

280S IP 28 button FlexSet-IP with display (3x40) and 5 softkeys

2DT, 2DTipx, 2DT Office

Coral’s Universal Digital Trunk card. It can function as a PRI-23 or PRI-30 application card, jumper selection.In the future (check availability), each card will have the capacity of any two PRI-30, PRI-23, 30T, 30TM, or T1 cards.

NOTE:Due to logistical requirements, the cards are labelled: "PRI-2DT", "PRI-2DTipx" or "PRI-2DT Office” ,on the front panel and on attached shipping documentation.

2SD Two Station Voice and Data (VDK) circuit card (discontinued)

2SK Two Station (EKT) Key Telephone card

2SKW, 2SKWsl Station Key Wireless interface card (Master/Slave) with support for 2 RBSs

2xx 16 button VDK or EKT (200, 201 or 221 type EKT's and 201 or 221 type VDK's)


# Description


#2

300 T300 Series SIP phones

3000M Coral IPx 3000 Main cage

3000XE Coral IPx 3000 eXpansion cage (Even numbered)

3000XO Coral IPx 3000 eXpansion cage (Odd numbered)

30T,30T/E, 30Tipx, 30Tsl

30 Digital Trunk circuit card - E1 European Standard

30T/x 30 Digital Trunk circuit card - E1 Standard Variations

320 H.320 is an ITU standard for video teleconferencing. It uses the H.261 compression method. A counterpart standard for sharing whiteboard and other data is the ITU T.120 standard.

320 T320 SIP phone

320P T320P SIP phone

322 T322 SIP phone

328 T328 SIP phone

32GC Quad Group Controller card for the Coral FlexiCom 6000 and Coral IPx 4000

338 X338 Expansion module for T328.

35 V.35 is an ITU standard for group band modems that combine the bandwidth of several telephone circuits to achieve high data rates. V.35 has become known as a high-speed RS-232 interface rather than a type of modem. The large, rectangular V.35 connector was never specified in V.35, but has become a de facto standard for a high-speed interface.

3-Way 3 party conference call via transfer function

# Description


#2

3xx 24 button VDK or EKT (300, 301 or 321 type EKT's and 301 or 321 type VDK's)

40 T40 Series SIP phones


400V Coral FlexiCom 400V system

4000C Coral IPx 4000 Control cage

4000XE Coral IPx 4000 eXpansion cage (Even numbered)

4000XO Coral IPx 4000 eXpansion cage (Odd numbered)

41P T41P SIP phone

42G T42G SIP phone

4320 GKT-4320 same as FlexSet 80S

4321 GKT-4321 same as FlexSet 80P

45 RJ-45 Connector: Registered Jack-45.Standard connectors used in Ethernet networks. Even though they look very similar to standard RJ-11 telephone connectors, RJ-45 connectors can have up to eight wires, whereas telephone connectors have only four.

46G T46G SIP phone

48G T48G SIP phone

4,8,16SH/S 4, 8, or 16 port SLT interface card with message waiting (discontinued)

4,8,16SH/S-LL 4, 8, or 16 port Long Loop SLT interface card with message

# Description


#2

4/8XMM 4MB or 8MB XMM (eXpanded Mirror Memory) card for the Coral IPx 4000 and FlexiCom 6000

4ALS Four ALS70 Trunk circuit card

4ALS/M Four ALS70 Trunk circuit card with Pulse Metering

4BID Four Trunk Belgium Inward Dialing circuit card

4DTR Four DTMF Receiver circuit cardb (discontinued)

4ESS Tandem CO from AT&T, the 4ESS stands for Electronic Switching System for a Class 4 CO

4GC Quad Group Controller card for the Coral IPx 3000 and FlexiCom 5000 (512 Time-slots which is four times the timeslot capacity of an SVC)

4GID Four German Inward Dialing card

4IAA 4-port Integrated Automated Attendant digital card

4SK Four Station Key Telephone interface card

4SKW, 4SKWsl Station Key Wireless interface card (Master/Slave) with support

4T Four Trunk circuit card

4T4Scsp Combined 4-trunk and 4-station card for UCx systems

4TBR, 4TBRipx, 4TBRsl,4TBR Office

4 port Trunk Basic Rate Interface (BRI) circuit card (ISDN) 2B+D. Supports both S and T reference points. This means the card will support connections to CO or Terminal equipment. Supports QSIG Links to other PBXs.

4TBRP, 4TBRPsl

Four Trunk Basic Rate Interface (BRI) circuit card with Power option

# Description


#2

4T-C, 4T-Cipx, 4T-Csl

4 Analog Loop/Ground-Start Trunk Line with power fail circuits card

4T-CID, 4T-CIDipx, 4T-CIDsl

4 Analog Loop/Ground-Start Trunk Line with power fail circuits card with 4CID module

4TEM, 4TEMipx, 4TEMsl

Four Trunk E&M Tie-Line (2/4 wire inter-exchange) circuit card

4TEMP Four Trunk E&M Pulsed Tie-Line (2/4 wire inter-exchange) circuit card

4TMR Four Trunk with Metering circuit card

4TMR-PF 4 Analog Trunk Line with Metering and Power Fail circuits card

4TMR-PF-G, 4TMR-PFipx-G, 4TMR-PFsl-G

4 Analog Trunk Line with Metering and Power Fail circuits card

4TNI Four Analog Trunk Line with Numbering Identification (for Russian market)

4TPF, 4TPFsl

Four Analog Trunk Line with Power Fail circuits card

4TWL, 4TWLipx, 4TWLsl

Four Analog Trunk Two-way Loop (for New Zealand)

4VS Coral's 4-port Voice Storage card (discontinued)

4VSN Coral's 4-port Voice Storage card (discontinued)

500 SET The “old” SLT rotary dial telephone deskset.Term for a Single Line set with Rotary dial.

# Description


#2


500X Coral IPx 500 eXpansion cage


5ESS Local CO from AT&T, the 5ESS is Electronic Switching System for a Class 5 CO


711 G.711: 64 kbps PCM half-duplex codec (high quality, high bandwidth, minimum processor load)

726 G.726: 40/32/24/16 ADPCM codec (good quality, medium bandwidth, low processor load)

723.1 G.723.1: 6.4/5.3 kbps MP-MLQ codec (low quality, low bandwidth, high processor load due to compression)

729 G.729: 8 kbps ACELP codec (medium quality, low bandwidth, high processor load)

8/16SDTsl Standard Digital 8 or 16 line Telephone interface card for the Coral FlexiCom 200 & Coral SL

8/16SLSsl Standard 2-Wire SLT 8 or 16 line interface card with message waiting for the Coral FlexiCom 200 & Coral SL


800X Coral IPx 800 eXpansion cage

802.1p An IEEE standard for providing QoS using three bits (defined in 802.1q) to allow switches to reorder packets based on priority level.

802.1q An IEEE standard for providing virtual LAN (VLAN) identification and QoS levels. Three bits are used to allow eight priority levels, and 12 bits are used to identify up to 4,096 VLANs.

80P Same as FlexSet 80S (see below) plus built-in PEX for DPEMs and 2nd handset

# Description


#2

80S FlexSet, with large 256X128 graphic display, 8 programmable buttons, built-in speakerphone, 10 soft keys, aided by 4 navigator keys, 19 fixed keys, alphanumeric keyboard, built-in APA.

8ALS Eight ALS70 Trunk circuit card

8ALS/M Eight ALS70 Trunk circuit card with Pulse Metering

8BID Eight Trunk Belgium Inward Dialing circuit card

8D8Ssl 8 Digital Key and 8 Single Line Telephones interface card for the Coral FlexiCom 200 & Coral SL

8DID Eight Trunk Direct Inward Dialing circuit card

8DRCF 8DTD, 8DTR, RMI, CNF, Internal music, and a Fast Modem (V.90 up to 56 Kbps) card

8DRCM 8DTD, 8DTR, RMI, CNF, Internal music, and a Modem (Bell 103/212A or ITU V.21/V.22, 300/1200bps) card

8DRCM-2 Same as 8DRCM, but without the Modem.

8DTD Eight Dial Tone Detector circuit card

8DTMF Eight DTMF Receiver circuit card

8DTR Eight DTMF Receiver circuit card (discontinued)

8ICMC Eight Integrated voice mail circuit card

8SD Eight Station Voice and Data (VDK) circuit card (discontinued)


8SDT, 8SDTsl

8 Digital Key Telephones interface card

# Description


#2

8SFT, 8SFTipx, 8SFTsl

16 digital Station FlexSet Terminal/Telephones interface card

8SH/S Eight port SLT interface card with message waiting (discontinued)

8SH/S Eight Single Line Telephone Interface Card with Hotel circuit

8SH/S-LL Eight port Long Loop SLT interface card with message waiting

8SK Eight Station (EKT) Key Telephone circuit interface card

8SKD Eight Station Key Digital circuit card (discontinued)

8SKK, 8SKKipx, 8SKKsl

FlexAir Wireless Extension Interface card with support for 8 RBS (Radio Base Stations)

8SLS 8 port 2-Wire; Single Line Station interface card with message waiting (standard SLT), requires Coral version 9.62 and higher


Eight Single Line Telephones interface card

8SM,8SMipx

Eight Magneto Telephone circuit card

8SVD Eight Station Voice and Data (VDM, 2W-DIM) Key Digital circuit card (discontinued)

8T Eight Trunk circuit card

8TBRP, 8TBRPipx, 8TBRPsl

8 Trunk Basic Rate Interface (BRI) circuit card with Power option

# Description


#2





8T-Gipx 8 Analog Trunk Line card

8TPF, 8TPFsl

Eight analog Trunk line card with Power Fail circuits card

# Description


A2

................................................................................................................

A

A Description

A-Law The PCM coding and compression standard used in Europe and in areas outside of North America and Japan. A-Law Encoding is the method of encoding sampled audio waveforms used in 2.048 Mbps, 30 channel PCM primary system known as E-carrier.See also Mu-Law ( m-law ), page 77.

AA Automated Attendant

Abandoned Call

A call that was terminated before it was answered

AC Alternating Current

ACA Aeonix Call Accounting

ACC Aeonix Contact Center

ACC Alarm Call Concentrator

ACC-R Alarm Call Concentrator (ACC) with Relay Output

Access line Communications line connecting a frame relay device to a frame relay network.

Access Rate The data rate of the access channel. The maximum rate at which the access device can communicate to the frame relay network.


A2

ACD Automatic Call Distribution, Automatic Call Distributor.A generic term referring to the even distribution of calls among agents. ACD infers the ability to generate reports relating to these calls.In the Aeonix, ACD is used for live agents. If an agent does not answer within a predetermined time, the agent goes to Auto-release.In the Aeonix, Hunt Group is used for artificial agents, such as IVR, Auto answering machines, etc. There are no ACD features, such as: Auto release and Login.ACD is the method used to distribute calls in the Aeonix Contact Call Center. ACD calls are routed and monitored by the Aeonix Contact Center.

ACK Acknowledge

ACNR Automatic Call Number Redial

ACSE Association Control Service Element (CoraLINK-Application)

ADA Americans with Disabilities Act

ADC Aeonix Dispatch Console

Address Mask A 32-bit long mask used to select an IP address for subnet addressing.

Administration The application in which users, trunks, system database, entities, entity, etc. attributes are configured.

ADPCM Adaptive Differential Pulse Code Modulation - An ITU standard technique for encoding analog voice signals into a digital form at 32 Kbps (half the standard PCM rate).

ADR Alarm Detail Recording (CoralVIEW)

A Description


A2

ADSL Asymmetric Digital Subscriber Line (ADSL). A communications technology used to transmit digital data at high bandwidth over existing telephone wires to homes and businesses. Unlike regular dial-up phone service, ADSL provides continuously-available, “always on” connection. ADSL is asymmetric in that it uses most of the channel to transmit downstream to the user and only a small part to receive information from the user. ADSL is generally offered at downstream data rates from 512 Kbps to about 6 Mbps. ADSL simultaneously accommodates analog (voice) information on the same line and can be used for video-on-demand services to telephone company customers.

AE Application Entity

Aeonix Aeonix is a Tadiran softswitch system. See “Aeonix” on page 154.

Aeonix Call Accounting

Aeonix Call Accounting is a robust Billing System, feature-rich call accounting application, delivering complete visibility into the system’s telecommunications usage. Aeonix Call Accounting allows your company to comprehensively manage telecommunications expenses by tracking all incoming and outgoing calls. The data collected can instantly be reproduced in the form of statistical reports. In addition, you can track desktop phone, softphone and mobility call records for a holistic view of all your telecommunications usage.

Aeonix Contact Center

The Tadiran branded Aeonix Contact Center is a Tadiran intuitive, flexible and easy to use all in one contact center management solution. This out-of-the-box call routing system provides sophisticated call blending, call proxy and automated callback features. Multimedia queue management enables intuitive, prompt and personalized attention.Aeonix Contact Center’s detailed historical, real time and cradle to grave reporting allow organizations to easily and quickly measure contact center resources and to adjust to changing business demands.It integrates seamlessly with customer CRM solutions and can easily blend inbound and outbound calls to manage sales campaigns and customer order processing.

Aeonix Dispatch Console

A touch screen application that can be operated from any desktop application, smart phone, or tablet, the Aeonix Dispatch Console is designed for dispatchers in a control room, providing direct connectivity to users or groups of users in mission critical environments.

A Description


A2

Aeonix Logger The Tadiran branded Aeonix Logger is a call recording and screen logging system that records communication between SIP trunks and phones, as well as between MGCP/analog/digital trunks and phones. Voice recordings in conjunction with screen capturing capabilities allow all user activity to be thoroughly monitored and powerful search mechanisms allow all recordings to be easily retrieved and played back by the system administrator locally or remotely via a user-friendly web-based management interface. Aeonix Logger supports Active Recording, allowing any endpoint and logical entity in the system to be recorded. This includes analog phones, digital phones, digital trunks, VoIP phones, SIP trunks, user entities, ULA and more.

Aeonix Touch A comprehensive, feature rich unified communications web client that offers a full range of capabilities that combine all the benefits of a standard phone with the convenience and flexibility of an interactive software application, including audio and video calls, conferencing, and instant messaging with presence indication.

AES Advanced Encryption Standard. A block cipher adopted as an encryption standard by the U.S. government. It is expected to be used worldwide and analysed extensively, as was the case with its predecessor, the Data Encryption Standard (see DES below). AES was announced by National Institute of Standards and Technology as U.S. FIPS PUB 197 (FIPS 197) in November 26, 2001. As of 2006, AES is one of the most popular algorithms used in symmetric key cryptography.

AGC Automatic Gain Control (AGC) is a feature of IP solutions units that allows the units to automatically adjust the incoming voice signal to a user defined level in dBm.

Agent An operator who handles calls in the Contact Call Center.

Agent group A group of agents assigned to answer specific types of ACD calls.

Agent Search Criteria

The method by which an available agent is selected for a call that enters the service.

A Description


A2

Agent State The current activity of the Aeonix Contact Center ACD agents phone (including the background color of the terminal) may be any one of the following: Idle (white) the state of a station when no calls are being

handled and the agent is free to receive calls. Busy (magenta) the agent’s extension is busy (for

example, the agent picked up the phone but has not yet dialed).

Release (red) the state of a station when the agent activates the Release button. In this state, the system does not route calls to this agent.

Ring (green) an ACD call is ringing an agent’s extension. Wrap up (blue) the agent’s extension is idle, but the

system keeps the agent free to complete any work pertaining to the previous call (that is, After Call Paper Work).

ACD (green) the agent is currently talking on an ACD call. Split - the agent is performing a task in an ACD group

other than the one displayed. Split is followed by a number indicating the ACD group in which the agent is active. The display must be switched to this group to determine the exact state of the agent (Ring, ACD or Wrap).

Inc (yellow) the agent is busy with an incoming non-ACD call.

Out (yellow) the agent is busy with an outgoing non-ACD call.

lnc+Rls (yellow) the agent is busy with an incoming non-ACD call, while the station is in Release state.

Out+Rls (yellow) the agent is busy with an outgoing non-ACD call, while the station is in Release state.

Bsy+Rls (magenta) The agent’s extension is busy while the extension is in Release state.

Aggregator An independent entity that brings several subscribers together to form a group that can obtain long-distance service at a reduced rate.

AirEase Tadiran's adjunct solution to giving wireless communications with a existing non Tadiran phones system.

AIS Alarm Indication Signal. Usually all ones - F11111111. Also known as a Blue Alarm which signals that an upstream failure has occurred.

ALI Alternate Line Identification. Automatic Location Information.It is the component used by Enhanced 911 systems to determine the caller's location.

A Description


A2

Alias The number in Aeonix used to reach a specific user from within the system. Unlike a traditional extension number, an alias is associated with the user, rather than a particular telephone or wall outlet. If a user's cellular phone or other external devices are defined in the Aeonix, a call to the alias of this user can also ring on these devices. Aliases can also be assigned to trunk groups or to certain services, such as call groups, ACD groups, conference call servers, mobility services, and voicemail servers.

ALS70 (Abonnee Lijn Signalering 1970) Trunk circuit card - Netherlands Standard

AM Access Manager or a station user answering ACD calls

AMI Alternate Mark Inversion

AMPS Advanced Mobile Phone Service, this is the analog standard used in the U.S.

AN Application Notes (ANyymm-nnn-r) povide insights and context info about how our customers have utilized a particular technology, product or application for their uses.

ANALOG A continuous wave or signal (such as human voice)

ANC Anonymous Call

ANF Additional Network Feature

ANI Automatic Number Identification - is the series of digits, sent by the PSTN to the Aeonix/Coral/UCx, containing the Dial Number of the caller.

ANI Domain A set of 1 or more phone number prefixes (part of which may be whole phone numbers) grouped under a domain name for statistical purposes.

Announcer An announcement heard by callers. See First Announcer, Secondary Announcer and Mandatory Announcer.

ANS Answer

A Description


A2

ANSI American National Standards Institute

Answer Supervision

Signaling used between two switches or a switch and CO to determine when the called party has gone off-hook. This signal is used to initiate billing.

AOC Advice Of Charge

AP Adjunct Processor or Applications Processor

APA Applications Processor Adapter - is a device installed in FlexSet 280S/281S and DKT 2xxx phones for support of applications requiring an RS-232 connection. This device requires a local power adapter.

APA Protocol A set of special proprietary messages for Input and Output from the Coral over a serial link. This protocol has four versions: PCC, CAP (PCC-CSTS), PC-ACD and ACD-CAP (ACD-CSTS). The protocol is used to link several applications processors to the Coral over a serial link. The optimum link for applications that do not require a voice link to the AP is the APDL. This protocol is also used over the APA, and in the past, over the VDK.

APDL Application Processor Data Link - a peripheral device that connects to a SKD, or SDT port which is required to interface to PC-ACD, CAP, TAPI, CMC, Coral Center Pro, and Coral Center Pro Plus.

APDU Application Protocol Data Unit

API - Application Programming Interface: serves as an interface between an application program and the operating system it resides on. Similar to a driver.

- CoraLINK-Application Programming Interface

APS Auto-Provisioning Server

APS AC Power Supply (for example: APS-75, APSR-75, APS-2, APSsl)

APS-2 AC Power Supply (Coral II and Coral FlexiCom 400)

A Description


A2

APS-75 AC Power Supply (Coral FlexiCom 300 and Coral I)

APSR-75 AC Power Supply with Ringer (Coral FlexiCom 300 and Coral I)

APSsl AC Power Supply (Coral SL and Coral FlexiCom 200)

Area Code A 3-digit code used in North America to identify a specific geographic telephone location. The first digit can be any number between 2 and 9. The second and third digits can be any number.

ARI Automatic Room Indentification (Hotel/Motel room number)

ARS Automatic Route Selection

ARS Automatic Route Selection (also referred to as LCR)

ARU Automatic Response Unit (also referred to as IVR)

ASA Average Speed of Answer. A calculation used to determine the average length of time a caller waits before their call is answered in a call center environment.Average time it takes for a call to be answered, from the time it is received.

ASCAP American Society of Composers, Authors, & Publishers

ASCII American Standard Code for Information Interchange - A seven-level code (128 possible characters) used for data transfer.

ASP Automated Service Provider or Application Service Provider

ASU Auxiliary Service Unit circuit card is a Coral card used as a alternative to the RMI-212. It has all components of the RMI except it has no Modem.

Asynchronous Transmission

A transmission method that sends units of data one character at a time. Characters are preceded by start bits and followed by stop bits, which provide synchronization at the receive terminal. Also called start-stop transmission.

A Description


A2

ATA Advanced Technology Attachment

ATM Asynchronous Transfer Mode - A high-speed cell-switching network technology for LANs and WANs that handles data and real-time voice and video. It combines the high efficiency of packet switching used in data networks, with the guaranteed bandwidth of circuit switching used in voice networks. ATM is defined in the Broadband ISDN (BISDN) standard.

ATS Advanced Telecommunications System (Former name of Coral IPx 4000 and Coral FlexiCom 6000 systems)

ATT, Att'd Attendant (Operator)

Auto answer In telephone call control: The capability of a voice terminal to answer a ringing telephone without human intervention.

Auto Ringdown

Also referred to as Automatic Ringdown, a Private Line circuit from one point to another or a port on the Coral set to ring another when one end goes off-hook.

Auto Set Relocation

The Auto Set Relocate, also known as Portability feature enables swapping telephone profiles. The ability for a user to access a code in order to move station ports.

Autodial In telephone call control: An auxiliary device for a telephone that automatically dials any of a group of prerecorded telephone numbers.

AVG Average

AWG The American Wire Gauge System, which specifies wire width.

AWS Amazon Web Services

A Description


B2

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B

B Description

B2BUA Back-to-Back User Agent

B8ZS Clear channel line coding option on DS-1 service, which allows DS-1 users to obtain greater throughput and functionality from their DS-1 facilities.

Bandwidth The range of frequencies passing through a given circuit. The greater the bandwidth, the more information that can be sent through the circuit in a given amount of time.

Base Station

Radio Base Station (RBS) for CoralAIR or FlexAir wireless systems.

Base Unit Coral FlexiCom 200 & Coral SL Main Cabinet (PI shelf # 0, Slots 1-6)

BaseT 10/100 Base-T is a LAN transmission line specification stipulated by IEEE. Transmission speed is 10 or 100 Mbps and the modulation technique is base-band modulation. The cable uses unshielded twisted pair, similar to a telephone wire. 10BaseT is an IEEE standard (802.3) for operating 10 Mbps Ethernet networks (LANs) with twisted pair cabling and a wiring hub.

Basic Rate Interface

The ISDN Basic Rate Interface (or BRI), provides two B channels and one 16 Kbps D channel (2B+D) for a total of 144 Kbps. See also 4TBR, 8TBR.

Baud Unit of signaling speed equivalent to the number of discrete conditions or events per second. If each signal event represents only one bit condition, baud rate equals Bps (bits per second).

BCCOS Bearer Capability Class Of Service

BCS Bearer Capability Support (ISDN)

BECN Backward Explicit Congestion Notification. A bit sent by a frame relay network to notify DTE devices of network congestion.

BER Bit Error Rate (BER) is a means to measure the integrity of data flow.


B2

BERT Bit Error Rate Test/Tester

BGM Background music for digital keyset

BHCA Busy Hour Call Attempts (BHCA) is used as a rating to determine the capability switch to process calls.

BHCC Busy Hour Call Completions

BID Belgium Inward Dialing (DID for Belgium)

Billing Aeonix Call Accounting

BIOS BIOS (Basic Input Output System) program which is permanently located in a computer's memory (MCP-ATS) and is activated at startup

Bipolar A signaling method (in T-1/E-1) represents a binary '1' by alternating positive and negative pulses, and a binary '0' by absence of pulses.

BLF Busy Lamp Field (BLF) is a generic term used to describe a unit by which a user can see the busy/idle status of other users from their phone

BLF/DSS BLF with Direct Station Selection

BLI Busy Lamp Indicator. A light or LED on a telephone that shows which line is in use.

Blocked Calls

Caused by an insufficient network facility that does not have enough lines to allow calls to reach a given destination. May also pertain to a call from an originating number that is blocked by the receiving telephone number.

BMP Bitmap

bps bits per second, most often used as Kbps (Kilo bits per second)

BRE Basic Rule Engine (BRE). This refers to selective recording rules that are defined in the Aeonix Admin. When a call for which a rule has been defined is established, the call will be recorded in the Aeonix Logger.

B Description


B2

BRI Basic Rate Interface (BRI) is a circuit delivered to a residence or business by which two simultaneous calls can take place on the same circuit. (ISDN) 2B+D (see also 4TBR, 8TBR).

BRI/BRA Basic Rate Interface/Basic Rate Access

Bridge A device that connects two LAN segments (which may be of similar or dissimilar types, such as Ethernet and Token Ring) together at the OSI Data Link Layer, for the purpose of filtering and forwarding frames according to media access control (MAC) addresses. Bridges selectively determine the appropriate segment to which signals should be sent. Bridges are inserted into a network to improve performance by keeping traffic contained within smaller segments.

Broadband Wideband technology capable of supporting voice, video and data, possibly using multiple channels.

Broadband ISDN

A second-generation ISDN standard, known as Broadband ISDN or BISDN, uses fiber optic cables for speeds of 155 Mbps and higher. BISDN's bottom three layers of implementation comprise ATM (asynchronous transfer mode).

BSY Busy

Bursty Communications characterized by high volumes of data transmitted intermittently, as opposed to steady-stream data.

Bus A transmission path or channel. A bus is typically an electrical connection with one or more conductors, where all attached devices receive all transmissions at the same time.

Byte A group of 8 bits

B Description


C2

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C

C Description

C Control cage (IPx 4000C control cards only)

CA Call Agent. A device that manages call control in an MGCP model Voice over IP network.

CA Certificate Authority

CAL Client Access License

Call Answer Strategy

The method by which an incoming call to the Aeonix Contact center is routed to the agent, when the agent becomes available. The strategy includes two stages, first, determining the set of calls to be considered for routing, and second, selecting from the set a single call to route to the agent.

Call Completion

The status at which a dialed number is answered

Call Completion Rate

Ratio of successfully completed calls to calls attempted

Call Director Large multi-button set used to answer many lines

Call Priority A priority level assigned to each call on a scale of 1-100, where 100 is the highest priority.

Call Profile A collection of dynamic properties attached to each ACD call in the Aeonix Contact Center.

Call Termination

The status at which a call is disconnected

CAP Computerized Attendant Position

CAP Competitive Access Provider (Telco/LEC bypass)

Card Names See Coral Card Names, page 139


C2

CAS Channel Associated Signaling (30T E1)

Cascade Automatic arranging of windows on the screen in an overlapping manner. Clicking any of the windows in the arrangement causes that window to be the active window.

CBR Constant Bit Rate. QoS class defined by the ATM Forum for ATM networks. CBR is used for connections that depend on precise clocking to ensure undistorted delivery.

CC Country Code

CCIR International Radio Consultative Committee

CCIS Common channel Interoffice Signaling

CCITT International Telephone and Telegraph Consultative Committee - now known as the ITU

CCM Coral Call Master - (CTI MIS/ACD application for call centers)

CCP Composit Contact Pro - (CTI MIS/ACD application for call centers)

CCR Collect Call Reject

CCS Centrum Call Seconds (established call time in 100 second increments)

CCS Continuous Communications Systems

CDA Call Deflection from Alert

CDB Card Database

CDI Call Deflection Immediate

CDMA Code Division Multiple Access - A spread spectrum technique that converts analog signals into digital signals for transmission over the cellular network. It provides up to 35 times the capacity of the analog cellular network.

C Description


C2

CDR Call Detail Recording (CDR) is the output from a PBX detailing calls made by station users. This is used for billing purposes as well as toll fraud protection. Also known as SMDR

CDRS Compact Digital Rugged Switch main cage (CDRS 200 and CDRS 200E)

CDRX Compact Digital Rugged switch eXpansion cage (CDRX 200E)

CEBP Communications Enhanced Business Processes (CEBP).

Cell Unit of information used in ATM technology. Each cell has a length of 53 bytes and contains user data and routing information.

CELP Code Excited Linear Prediction. Compression algorithm used in low bit-rate voice encoding. Used in ITU-T recommendations G.728, G.729, G.723.1.

Central Office (CO)

A Central Office is a telephone company facility where subscribers lines are joined to switching equipment, for connecting subscribers to each other, locally and long distance (sometimes known as a Public Exchange or LEX).

Centrex CO based PBX type servicesThis service is offered by the Local Exchange Carrier (LEC)to the end user. The feature-rich Centrex line offers the same features and benefits as a PBX to a customer without the capital investment or maintenance charges. The LEC charges a monthly fee to the customer, who must agree to sign a term agreement. The IP Centrex service is provided through VoIP called IP Centrex.

CEPT European standards Committee for Post and Telecommunications

CF Compact Flash

CF, CFW

Call Forward

CFB Call Forwarding Busy

C Description


C2

CFD Compact Flash memory Disk for Coral FlexiCom 6000 and Coral IPx 4000 systems

CFM Coral Fault Manager

CFNA Call Forwarding No Answer

CFNR Call Forwarding No Reply

CFU Call Forwarding Unconditional

Chainsaw A program used to analyze Aeonix event and system health logs

Channel A path for electrical transmission between two or more points. Also called a link, line, circuit or facility.

Channel Bank

Equipment that connects multiple analog voice channels to high-speed links by performing voice digitization and Time Division Multiplexing. Voice is converted to a 64 Kbps signal (24 channels into 1.544 Mbps in countries offering T-1 services, such as the USA; 30 channels into 2.048 Mbps in countries offering E-1 or CEPT services, such as in Europe).

CI Coral Interface

CID Caller ID

C Description


C2

CIR Committed information Rate (CIR). The guaranteed throughput on a Frame Relay access circuit. Actual data throughput may be higher than CIR. CIR is determined as an average over time. The circuit provider determines increments of time.CIR is a bandwidth (expressed in bits per second) associated with a logical connection in a permanent virtual circuit (PVC). Frame relay networks are digital networks in which different logical connections share the same physical path and some logical connections are given higher bandwidths than others. For example, a connection conveying a high proportion of video signals (which require a high bandwidth) could be set up for certain workstations in a company (or on a larger network) and other connections requiring less bandwidth could be set up for all other workstations. Using statistical multiplexing, frame relay assemblers and dissemblers (FRADs), the devices that interconnect to the frame relay network, manage the logical connections so that, for example, those with the video signals (and higher CIRs) get more use of the paths. Because the CIR is defined in software, the network's mix of traffic bandwidths can be redefined in a relatively short amount of time.

CISC Call Independent Signaling Connection

CKT Circuit or Part of a PCB

CLA CoraLINK Adapter - A daughter board that connects to the MEX-IP2 in large Corals and to the MCP-IPx2 in the Coral IPx 500. This card links the Coral IPx/FlexiCom to a computer LAN using Ethernet. This link is CSTA compliant for CTI application use. If the Coral IPx/FlexiCom uses duplicated common control, two CLA cards are required.

CLA-ATS CoraLINK Adaptor card for the Coral IPx 4000 and FlexiCom 6000

CLI Calling Line Identification

Client A client is a caller who is identified as soon as the call enters the Aeonix Contact Center system.

CLIP Calling Line Identification Presentation

CLIR Calling Line Identification Restriction

C Description


C2

CLIS Card List

Cluster Multiple servers with installed software that have been configured to work as one coordinated unit

CM CoralMail - integrated Voice Mail system, now discontinued

CMC Coral Message Center - Voice Processor with optional support for TeLANophy. Uses T-1 or SLT ports for voice transport and the APDL for a data link to Coral.

CMEs Corporate to Major Enterprise (more than 400 workers)

CNCM Coral Network Communication Manager

CNF Conference circuit cards can be installed in any universal or shared service card slot. They can have one of two options 3-way or multi-party conference bridge.

CNIP Calling Name Identification Presentation

CNRI Combat Network Radio Interface (requires CDRS systems)

CNSsl Coral FlexiCom 200, CDRS 200 & SL Conference card (six 3-Way CNF and one 6-Way meet me bridge) and Synchronization card

CO Central Office (CO), Public Exchange (same as LEX).Switching center for the local exchange carrier.

CO call An external call that originates outside the system into internal extensions.

CO trunk Central Office (CO) trunk. A line between public and private switches.

C Description


C2

CODEC COder-DECoder; Coding/Decoding used to convert voice signals into IP packets and back again.The CODEC is a standard through which voice information can be encoded into data or decoded back to voice information. Both a Coder and Decoder are necessary on both sides of the telephone call since telephone calls occur simultaneously in both directions. A CODEC is the hardware or software that samples analog sound, converts it to digital bits, and outputs it at a predetermined data rate. Some codecs performs compression to save bandwidth. Codecs have names correspondence to ITU standards. For example: G.711a converts analog to digital and back with relatively high quality. Higher quality implies more bits, resulting in higher bandwidth consumption. Lower speed codecs consume less network bandwidth. However, low speed codecs impair quality of audio much more than high-speed codecs because low speed codecs apply poor compression - compression that loses some of the original bits. Each codecs need time to convert the analog to digital and digital to analog, which is called "Packetization Delay".Bandwidth is an extremely important factor in QoS (Quality of Service). MOS (Mean Opinion Score) is an attempt to make a quantifiable benchmark of voice quality. Below are examples of the CODEC, bit rate and mean opinion score: G.711a (toll quality) 64Kbps MOS=4.1, Packetization Delay=1msG.726 16K (32K) MOS =3.8, Packetization Delay=10msG.729AB (cell phone quality) 8K MOS=3.7, Packetization Delay=25msIn Voice over IP, Voice Frame Relay, and Voice over ATM, a DSP software algorithm used to compress/decompress speech or audio signals.

COLP Connected Line Identification Presentation

COM 1, 2 Serial communication port of personal computer (PC)

Common Carrier

Companies that provide Switched or Private Line service for Voice, Data and Video

Composit Contact Center solution. Integration with most CRM solutions. Skills-based routing, IVR, etc.

C Description


C2

Communication

Communication - a generic term, used to describe a specific communication interaction.

Communications

Communications - the actual method of communication. Used when referring to the (tele)communications field itself.

CONF Conference

CONP Connected Name Identification Presentation

Contact Center

A place where calls are made and answered. A Contact Call Center typically includes a number of agents, an automatic call distributor, a computer for order-entry and look-up on customers orders. It may also have a pred1ct1ve dialer for making many calls quickly.See Aeonix Contact Center, page 18

Contention competing for resources in a packet switched network.

Coral Air An on-premises digital wireless station communications platform, that allows full mobility of users and transparent feature usage between wired and wireless phones. (Discontinued, replaced by FlexAir).

Coral Message Center

See CMC above.

Coral MSW Coral Main Software version

Coral Navigator

A complete desktop management tool designed to increase user’s communication efficiency.Using familiar Outlook-like tools, Navigator provides users with an intuitive interface for maximizing Coral system communications platform.

Coral Systems

See Coral Card Names, page 139

CoraLAN An inter-networking bridge for Token Ring or Ethernet Local Area Networks (LANs)

C Description


C2

CoraLINK Coral Computer Interface for OAI with the Coral IPx/FlexiCom system. The CoraLINK (via CLA or MAP cards) is required to support all 3rd party call control for the CSTA (Computer Supported Telecommunication Application) Phase-III, and complies with ECMA standards 179 and 180. CoraLINK also supports the Novell TSAPI protocol, the Intel Dialogic CT-connect, and IBM’s Callpath.

CoraLITE Remote shelves (discontinued, replaced by FlexLITE)

COS Class of Service

CPA Coral Paging Adapter

CPE Customer Premise Equipment (CPE) is a generic term to differentiate between hardware supplied by a TELCO versus equipment purchased by a end user.

CPN Calling Party Number

CPS Control Power Supply

CPU Central Processing Unit, this is a generic term referring to the main processor found in switches or computer driven devices.

CRC Cyclic Redundancy Code: A method of checking for errors in data that has been transmitted on a communications link. A sending device applies a 16- or 32-bit polynomial to a block of data that is to be transmitted and appends (by way of a checksum) the resulting CRC to the block. The receiving end applies the same polynomial to the data and compares its result with the result appended by the sender. If they agree, the data has been received successfully. If not, the sender can be notified to resend the block of data.

CRM Customer Relationship Management (CRM) managing customer interactions

CSC Coral SMDI Converter provides a means of converting Coral proprietary data output into a standard data stream often used by voice mail systems. This device is not necessary for the CMC.

CSDX Coral Control Set DX (discontinued)

C Description


C2

CSL Coral Control Set SL for the Coral FlexiCom 200 and Coral SL

CSLX Expansion Unit for the Coral FlexiCom 200 and Coral SL base unit

CSLX-1 Coral FlexiCom 200 and Coral SL First expansion unit (PI Shelf # 1, Slots # 1, 2 and 3

CSLX-2 Coral FlexiCom 200 and Coral SL Second expansion unit (PI Shelf # 1, Slots # 5, 6 and 7)

CSMA/CD Carrier sense multiple access/collision detection. In this protocol, devices monitor the bus and only transmit when the bus is free. If a collision occurs, the packet is retransmitted after a random time-out. CSMA/CD is used in Ethernet.

CSTA Computer Supported Telephony Application (CSTA). An international standard interface protocol between a network server and a telephone switch (PBX) established by the European Computer Manufacturers Association (ECMA).The CoraLINK (via CLA or MAP cards) provides native support for the CSTA.

CSTS Computer Supported Telephony Services (CSTS). Coral’s proprietary serial (RS-232) protocol based on the CSTA standards.The APA (via APA-F, PEX/APA-FS and APDL) provides native support for the CSTS.From Version 16, the iAPA eliminates the need of installing an APA device in each associated keyset and allows any Coral wired keyset and any MGCP IP keyset user to enjoy the various 1st party legacy CTI applications.

CSU Channel Service Unit - Equipment installed on customer premises at the interface to phone company lines to terminate a DDS or T1 circuit. CSUs provide network protection and diagnostic capabilities.

CSX Coral Server eXchange

CSX Coral Control Set SX (discontinued)

CT Computer Telephony

C Description


C2

CTC CT Connect (by Intel-Dialogic) software that allows connection with a wide range of PBXs

CTI Computer Telephone Integration: Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Automatic telephone dialing from an address list is an outbound example.

CTIX A Tadiran Telecom proprietary CTI link (CoraLINK) that allows connecting to Coral IPx and FlexiCom systems

CTI-X

CTR Coral Traffic Report

CTS Coral Telephony Server

CTS Clear To Send (CTS) RS-232 protocol

CTX, Ctx Abbreviation of Centrex

CUDX Control Unit DX (discontinued)

Customer Premises Equipment

The only part of the telecommunications system that the customer comes into direct contact with. Example of such pieces of equipment are: telephones, key systems, PBXs, voicemail systems and call accounting systems as well as wiring telephone jacks. The standard for this equipment is set by the FCC, and the equipment is supplied by an interconnect company.

CVA CoralVIEW Administrator

CVD CoralVIEW Designer

CVS CoralVIEW Sentry

CVT CoralVIEW Traffic

C Description


C2

CWCID Call Waiting Caller ID

CWD CVD Web Access

CWG Coral Wave Gateway for Aeonix

CWI Call Waiting Indication

CWT Call Waiting Tone

CWWO Coral World Wide Office (see also Unified Messaging)

C Description


D2

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D

D Description




D-Channel An ISDN interface used to carry control information about BRI or PRI trunks. This information includes number dialed, type of call, and busy status of called party along with caller ID.

DACS Digital Access and Cross Connect System - A time-slot switch, which allows T1 or E1 lines to be remapped electronically at the DS-0 (64 Kbps) level. Also called DCS or DXS.

Daily Summary Reports

A real-time report that displays information accumulated since the previous midnight.

Data Information represented in digital form, including voice, text, facsimile and video.

Data Compression

The reduction of bits required to transmit a specific file or packet of information. Several methods can be used to represent a series of bits by a recognized character.

Data Hub A network hub is a fairly unsophisticated broadcast device. Hubs do not manage any of the traffic that comes through them, and any packet entering any port is broadcast out on all other ports. Since every packet is being sent out through all other ports, packet collisions result-which greatly impedes the smooth flow of traffic. A common use of a four port hub, used for troubleshooting with a Wireshark program.

Data Link Layer

Layer 2 of the OSI model. The entity, which establishes, maintains, and releases data-link connections between elements in a network. Layer 2 is concerned with the transmission of units of information, or frames, and associated error-checking.

Database As related to telephony, the information in a PBX that consists of the site unique programming


D2

DB Database

DBC Database Carrier Card: card used to hold DBS cards used on Coral systems utilizing Version 7 or earlier common control.

DBM-2/4/8 Database Module 2/4/8MB (this is an expansion memory card for MCP-IPx2 and MEX-IP2)

DBS-256 256K Memory card for Corals with Version 7 or earlier

DBS-256/F DBS-256 with Flash memory for Corals with Version 7 or earlier

DBS-64 64K Memory card for Corals with Version 7 or earlier

DBX Database Expansion card, 1MB Static RAM, piggy-back located on the MCPsl, MSX, MCP-IPx and MEX-IP card for database software with battery backup.

DC Direct Current

DCE Data Communication Equipment (DCE). Includes routers, bridges, UGW, PUGW, etc.

DDI Direct Dialing Inward (also known as DID) trunks. The ability to make a telephone call directly into an internal extension without having to go through the operator.In the Aeonix Contact Center a DDI is a service where a call made to a DDI number arrives direct, without the intervention of an organization’s operator, at an extension, or, if routed via an ACD, a group of extensions. A specific DDI number is assigned to each campaign. When an agent answers a call made to one of these DDI numbers, the relevant script and screen are instantly displayed, so the agent can give an appropriate response. Also known as DID

DDO Direct Dialing Outward (same as DOD)

DDT Distinctive Dial Tone

DE Discard Eligible. Frame relay indicator that identifies that the frame may be discarded in case of network congestion.

DECT Digital European Cordless Telecommunications

D Description


D2

Dedicated Services

A point to point circuit or a dedicated bypass circuit used to reduce the cost per minute charges.

Demarcation An established point between the wiring coming from the service provider, and the in-house wiring. This could be a RJ-11, RJ-14, RJ-21X, or NIU.

DES Data Encryption Standard. A cryptographic algorithm for the protection of unclassified computer data and published by the National Institute of Standards and Technology in Federal Information Processing Standard Publication 46-1.

DEST Destination

Device A telephony port that is part of the system and is used during the processing of incoming calls.

DGT Digit (0 to 9, * or #)

DGTL Digital Trunk

DHCP Dynamic Host Configuration Protocol (DHCP).A utility that enables a server to dynamically assign IP addresses from a predefined list and limit their time of use so that they can be reassigned. Without DHCP, an IT Manager would have to manually enter in all the IP addresses of all the computers and IP telephones on the network. When DHCP is used, whenever a computer logs onto the network, it automatically gets an IP address assigned to it. DHCP effectively eliminates communication and configuration problems resulting from incorrect information, while reducing administration overheads.

DI Diagnostics

Dial number A number that Identifies a specific entity in the system (for example, trunk, port, NR script) and can be dialed on any device connected to the Aeonix Contact Center, which then attempts to connect the dialing device to the device identified by the dial number.

D Description


D2

DID Direct Inward Dialing (same as DDI) trunks. The ability to make a telephone call directly into an internal extension without having to go through the operator.In Centrex this feature allows an outside caller to dial a central business number, as well as an extension number.

NOTE: DID differs from DIL (Direct-In-Line) where a standard, both-way Central Office trunk is programmed to always ring a specific extension or group. Also known as DDI.

Diff-Serv Differentiated Services: The Diff-Serv model divides VoIP traffic into a small number of classes to provide quality of service (QoS).

DIL Direct In-Line (rings in to a destination).A standard, both-way Central Office trunk is programmed to always ring a specific extension or group within the phone system. This contrasts with DID, which allows an external caller to reach an internal extension by dialing a seven-digit Central Office number. A DID trunk is a trunk from the Central Office that passes the last two to four digits of the Listed Directory Number into the phone system, thus allowing the system to switch the call to and ring the correct extension.

DIM Data Interface Module

DISA Direct Inward System Access, gives an outside caller the ability to gain a system dial tone and place calls through the PBX. This is a feature that should be carefully evaluated in order to protect against toll fraud.

DISC Disconnect

Disconnect Supervision

Signaling used between two switches or a switch and CO to determine when one of the parties has gone on-hook. This signal is used to terminate billing and release all circuits used in the setup of the call.

Dispatch Console

Aeonix Dispatch Console, page 128

Divestiture On January 8th, 1982 it was decided that AT&T must divest itself from its 22 Bell operating companies. This was to insure less monopoly control as well as to encourage competition and new technologies.

D Description


D2

DKT Digital Key Telephone

DLCI Data Link Connection Identifier. A specific number given by a frame relay provider used to route information. The DLCI identifies the PVC used to the frame relay cloud.

DLIS Digital List

DMA Direct Memory Access

DMZ DeMilitarized Zone: A computer or small network area that sits between a trusted internal network, such as a corporate private LAN, and an untrusted external network, such as the public Internet. Typically, the DMZ contains devices accessible to Internet traffic, such as Web (HTTP ) servers, FTP servers, and DNS servers. The DMZ term comes from military use, meaning a buffer area between two enemies.

DND Do Not Disturb

DNIS Dialed Number Identification Service is the series of digits that precede your phone call with the number your caller dialed.

DNS Domain Name System (DNS): A server/program that translates URLs to IP addresses by accessing a database maintained on a collection of Internet servers. The program works behind the scenes to facilitate surfing the Web with alpha versus numeric addresses. A DNS server converts a name like mywebsite.com to a series of numbers like 107.22.55.26. Every website has its own specific IP address on the Internet. Typically one or more DNS servers are located in an IP network.The DNS distributed database is used by TCP/IP applications to map between these hostnames and IP addresses, and to provide electronic mail routing information. Each site (university department, campus, company, department within a company, etc.) maintains its own database of information and runs a server program that other systems across the Internet can query. The DNS provides the protocol that allows clients and servers to communicate with each other.

DOD Direct Outward Dialing (same as DDO)

D Description


D2

Dongle (USB license key)

A small hardware device that holds the number of purchased Aeonix licenses. The license key must be plugged into the USB port of a Aeonix server before the application can run.

DP Dial Pulse, also known as rotary signaling

DPC Digital Protocol Converter Card

DPEM Digital Programmable Expansion Module for DKT

DPR Dual Port RAM

DS0 Digital Signal Level 0 (Zero), a 64K PCM channel, one of the channels of a T-1 or PRI, a B (Bearer) channel. This channel can be used to carry voice or data.

DS1 Digital Signal Level 1 is the ATT designation of T1 channels, a 1.544M signal consisting of 24 DS0's as a T-1 or 23 B channels and a D channel as a PRI.

DS3 A digital facility equivalent to 28 T1 circuits multiplexed together

DSE Dialogue Service Element

DSL Digital Subscriber Line (DSL): Various technology protocols for high-speed data, voice and video transmission over ordinary twisted-pair copper POTS telephone wires.

DSL# Digital Subscriber Line # - D-channel number

DSP Digital Signal Processors: standardize the different states of a digital signal into an organized and understandable signal. DSP circuits can differentiate between digital signals and digital noise. Signal-to-Noise ratio is one of the most important factors in telephony voice communication because if there is too much noise in a signal, the DSP will be unable to find a signal standard and lose it. DSP circuits always adjust digital signal levels so they can maintain a standard without noise.

DSP32 EKT/VDK Display Module, 2 rows by 16 characters

DSP48 DKT1110 Display Module, 2 rows by 24 characters

D Description


D2

DSP80 DKT211X/231X Display Module, 2 rows by 40 characters

DSR Data Set Ready (DSR) RS-232 protocol

DSS Direct Station Selection: a device used to directly access system users by pressing a button.

DSS1 Digital Subscriber Signaling no.1

DST Digital Standard Telephone or Digital Single-Line Telephone that works on SKD or SDT cards. This phone has 8 programmable buttons and 4 fixed buttons. It has a speaker but no microphone.

DST Destination (used in call control)

DSU/CSU Data Service Unit/Channel Service Unit - A pair of communications devices that connect an in-house line to an external digital circuit (T-1, DDS, etc.).

DTCX Digital Trunk Coaxial Interface Adapter

DTD Dial Tone Detector

DTE Data Terminal Equipment: includes computers, printers, servers, FlexSet-IP 280S, etc.

DTMF Dual Tone Multi-Frequency (DTMF): the type of audio signals generated when you press the buttons on a touch-tone telephone. Can be used in inbound (after voice channel connected) and outbound (before voice channel connected) applications.

DTR DTMF Receiver/decoder. This devices is required to interpret DTMF (touch tone) signals.

DTR Data Terminal Ready (DTR) RS-232 protocol (used with data communications)

DVMS Digitized Voice Message System

DX Short term for CSDX processors

D Description


D2


E2

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E

E Description

E-911 Enhanced 911 provides for the ability to deliver location information when a user dials 911, routing emergency calls to the public network.

E&M Ear and Mouth signaling (see also 4TEM).Voice transmission system that uses separate paths for signaling and voice. The ‘M’ lead (mouth) transmits signals to the remote end of the circuit while the ‘E’ lead (ear) receives incoming signals.

E1 Line Line carrying a 2048 Kbps signal that meets ITU-T Rec.G.703 (see 30T/x)

ECMA European Computer Manufacturers Association

EFT/B Electrical Fast Transient / Burst

Egress Refers to frames of information exiting the frame relay network towards the destination device.

EIS EKT to SLT Interface, Special Mode

EKT Electronic Key Telephone (discontinued)

EKT-PF Electronic Key Telephone with Power Fail

ELA Extension Line Appearance: enables sharing line appearance between lines by creating a group of ELA Coral station users. {v15.5}

EMC Electro-Magnetic Compatibility

Emeral ICE Key system offering by Tadiran

EMI Electromagnetic Interference radiation leakage outside a transmission medium resulting mainly from the use of high frequency wave energy and signal modulation. Appropriate shielding can reduce EMI.


E2

EN Engineering Notes (ENyymm-nnn-r ) are short documents describing new developments or important results of a preliminary feature. These Notes cannot exceed 6 pages and 3 figures. After informal review by the editors, they may be published within a few months upon date of receipt.

End User Refers to the purchaser of telecommunications equipment.

Enterprise Network

An information infrastructure, often combining private and public facilities, to cover all of the locations operated by a single company or corporate enterprise with a single communications fabric.

Entity Administrative objects in the Aeonix Contact Center, upon which system operations are based. For example, agents, agent groups, trunks, and others.

EOD End of Dial

EOL End Of Life

EOS End of Selection

EPROM Erasable Programmable Read Only Memory

Equipped The number of ports, by type, that will be supplied with the system.

ERP Enterprise Resources Planning (ERP) managing enterprise core business processes such as production, order processing, and inventory.

ESD Electro-Static Discharge

ESF Extended Superframe Format: a T-1 framing format that uses the framing bit to provide maintenance and diagnostic functions.

ESF Aeonix ESF (Enhanced SIP Functionality) is used to activate some features on Tadiran SIP phones. (such as to program keys on SIP phones)

ESN Electric Serial Number

E Description


E2

FF

ESSX BellSouth brand name for Centrex

Ethernet International standard networking technology for wired implementations. Basic 10BaseT networks offer a bandwidth of about 10 Mbps. Fast Ethernet (100 Mbps) and Gigabit Ethernet (1000 Mbps) are becoming popular.

Ethernet Data Switch

A switch operates at the data-link layer of the OSI model to create a different collision domain per switch port. If you have 4 computers A/B/C/D on 4 switch ports, then A and B can transfer data between them as well as C and D at the same time, and they will never interfere with each others' conversations

ETSI European Telecommunications Standards Institute

EU Europe

EVEN Evening

EXCL Exclude

EXE Executive (Privilege)

EXT External Call

E Description


F2

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F

F Description

FAC Forced Account Code

Factory Template

This is a pre-defined template. The template is available in Aeonix Contact Center Reporting. Factory templates are designed with built-in data columns. To generate reports based on factory temples, just specify parameter values.

FCC Federal Communications Commission

FCLA Fast CoraLINK Adaptor

FDC Floppy Diskette Controller - (Coral Common Control with MSX)

FDDI Fiber Distributed Data Interface: an ANSI standard token passing network that uses optical fiber cabling and transmits at 100 Mbits/sec up to two kilometers.

FDMA Frequency Division Multiple Access

FECN Forward Explicit Congestion Notification: a frame relay message that notifies the receiving device that there is a congestion problem to initiate congestion avoidance.

FEP Front End Processor. A communications device in the IBM/SNA environment responsible for communication between the mainframe and cluster controllers.

FIE Facility Information Element

FIFO First In, First Out. A method of voice or data storage. When the storage area becomes full the oldest entry is eliminated.

Firewall A security system consisting of a combination of hardware and software that limits the exposure of a computer or computer network (or trusted internal network) to attack from crackers; commonly used on local area networks (LAN) that are connected to the internet (WAN).

First Announcer

An announcement that is heard once when a caller first enters the wait queue for the service.


F2

FKT Fonetasy Key Telephone (PC phone)

Flash Memory Electrically programmable EPROM used to store database and generic programs in the Coral, such as IMC4, IMC8, IMC16, FDC, and FMsl.

FlexAir A Coral on-the-premises wireless solution.

FlexAttendant The FlexAttendant, Computerized Attendant Position, is a fully featured computerized softphone, designed for attendants or PC users in a multi-site or single-site organizational environment. The FlexAttendant is simple, yet effective user interface, enables the user to perform telephony functions from the PC in a most natural way. Ease of use combined with the "Power of Knowledge" offers the user a complete snapshot status such as busy idle, forwarding and do not disturb, of all the phone lines in the organization.

FlexCT Flexible Computer Telephony (provides CT building blocks, tools and applications).

FlexiCall A Coral feature that allows for bridged ringing to internal or external numbers. Typically used for cell phone integration. A telephone feature that allows the user to program another telephone number to ring simultaneously when a call is directed to his/her DID NUMBER. This additional number can be another Internal extension, Network number Extension or an outside number, such as a cell phone or home telephone. This system features is licensed per System and can be easily programmed by the user.

FlexiCom Family of Coral FlexiCom systems, Coral FlexiCom 200, 300, 400, 400V, 5000, 6000 systems

FlexiCom 200 Coral FlexiCom 200 system


FlexiCom 400 Coral FlexiCom 400 system (includes HDC card)

FlexiCom 400V Coral FlexiCom 400V system (includes SVC-24 card)

F Description


F2



FlexiGate 4 port IP gateway. Internal or external BRI to IP trunk side interface.

FlexLITE Remote shelves for Coral IPx 4000 and Coral FlexiCom 6000 systems

FLIA FlexLITE remote shelf Interface Adapter card

FLIPS FlexIP Softphone, page 130

FLMI FlexLITE remote shelf Multi-mode fiber optic Interface card

FLMM FlexLITE remote shelf Motherboard Master card

FLMS FlexLITE remote shelf Motherboard Slave card

FLSI FlexLITE remote shelf Single-mode fiber optic Interface card

FM Flash Memory

FMprog Flash Memory Programming tool.FMprog is a Windows-based utility intended for dealers who install, upgrade and maintain Coral systems using FMsl, IMC-4/8/16 Flash Memory (FM) cards and Compact Flash memory Disks (CFD). FMprog saves and restores cards to and from a PC hard disk drive. Utilizing familiar Windows features, FMprog simplifies the

FMsl Flash Memory (Coral FlexiCom 200 and Coral SL). Also referred to as IMC-4.

FoIP FAX over IP

FQDN Fully Qualified Domain Name

F Description


F2

Fractional T-1 A service provided by carriers where a full T-1 link is leased to the customer, but the service charge is calculated based only on the number of channels used.

Frad Frame Relay Access Device. A router used in a frame relay network.

Frame Relay A high-speed packet switching protocol used for wide area networks. It is faster than traditional X.25 networks, because it was designed for today’s reliable circuits and performs less rigorous error detection. It provides for speeds of up to 1.544 Mbps and is suited for data and image transfer. Because of its variable-length packet architecture, it was not the most efficient technology for Real-Time voice and video when it was introduced but with improvements to voice prioritization circuitry and software the Frame Relay option is viable for voice applications.

Freedom The Freedom feature, also known as Individual Remote System Services (IRSS), enables the Coral user to connect an off-site non-Coralphone (such as his/her home phone or mobile) to the Coral and make calls from within the system. Many of the Coral’s extensive features (e.g. transfer, conference call, voice mail, access to public and private libraries) are available from this offsitephone. The off-site telephone operates as a virtual station in the Coral network, retaining the original features of the external telephone in addition to the Coral features.

FSK Frequency Shift Keying

FSX 2.5MB Flash Memory piggy-back card located on the MSX card

FSX1M 1MB Flash Memory piggy-back card located on the MSX card

FTP File Transfer Protocol

FW Firewall

FWD Forward

FXO Foreign eXchange Office

F Description


F2

FXS Foreign eXchange Station

F Description


G2

................................................................................................................

G

G Description

G.711 64 kbps PCM half-duplex codec (high quality, high bandwidth, minimum processor load)

G.723.1 6.4/5.3 kbps MP-MLQ codec (low quality, low bandwidth, high processor load due to compression)

G.726 40/32/24/16 ADPCM codec (good quality, medium bandwidth, low processor load)

G.728 16 kbps LD-CELP codec (near toll quality audio)

G.729 8 kbps ACELP codec (medium quality, low bandwidth, high processor load)

Gate An ACD group distinguished by customer needs or agent abilities. Also referred to as Queue.

Gateway Gateways are points of entrance and exit from a communications network. Viewed as a physical entity, a gateway is that node that translates between two otherwise incompatible networks or network segments. Gateways perform code and protocol conversion to facilitate traffic between data highways of differing architecture. Gateway is a device that performs an application layer conversion of information from one protocol stack to another. An older term referring to a routing device.

For example: An Aeonix UC&C system requiring a connection to the legacy

world. Aeonix gateway such as: Coral Wave Gateway and TGW)

A Coral IPx / FlexiCom system requiring a connection to the Internet (TCP/IP). The PCM information is first sent to the UGW, PUGW or PUGW-2G card which converts the information to TCP/IP.

GC Group Controller (4GC, 32GC, HDC, SVC-24)

GFT Generic Functional Transport

GID German Inward Dialing (DID for Germany) (see also 4GID)


G2

GKT Graphic Key Telephone/Terminal

GKT-4320 Same as FlexSet 80S

GKT-4321 Same as FlexSet 80P

GOS Grade of Service - a measurement referring to the probability of a caller to a PBX receiving a busy signal. This is part of traffic calculations.

Group Several agents or trunks that function as one unit for call handling purposes.

GRP Group

GS Ground Start. A trunk that gets service by applying a ground to one of its leads towards the Central Office. The CO acknowledges this by providing a dial tone and a corresponding ground.

GUI Graphical User Interface

GW Gateways, see Gateway, page 56.

G Description


H2

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H

H Description

H.320 An ITU standard for video teleconferencing. It uses the H.261 compression method. A counterpart standard for sharing whiteboard and other data is the ITU T.120 standard.

H.323 An ITU standard for real-time interactive voice and videoconferencing over LANs and the Internet.

HDC High Density Control card for the Coral FlexiCom 400 and IPx 800

HDLC High Data Level Control (High-Level Data Link Control): - an international standard communication protocol defined by ISO

HF Hookflash

HI Human Interface (same as PI)

HistoricaI Reports

HistoricaI reports provide statistical information about past Aeonix Contact Center activity.They can be generated by interval or by date.

Historical Reports Interval

This interval (also known as Off-Line Interval) is a system-wide parameter in the Aeonix Contact Center. It defines the resolution for saving statistical data into the database. The Historical Reports Interval may be 15, 30, or 60 minutes. Any off-line report that is generated has an interval parameter, which is a multiple of the Historical Reports Interval

HKFLS Hookflash

Hourly Reports

A type of historical report that is displayed in the Aeonix Contact Center Historical Reports and Real-Time Monitor. When opened, an hourly report displays rows of data, one for each hourly interval since the previous midnight, until the last hourly interval. Each time an hourly interval is completed, a new row is added to the report. All hourly reports are restarted at midnight.

Hourly Reports Interval

This interval is a number that is defined for each supervisor, in the Aeonix Contact Center, and is a multiple of the system’s Historical Reports Interval (also known as Off-Line Interval). It defines how many times, in a 24-hour period, the supervisors hourly reports are updated.


H2

HTML Hyper Text Markup Language

HTTP Hyper Text Transfer Protocol

Hybrid A term used to describe a phone system that has attributes of both a Key System and a PBX.

H Description


I2

................................................................................................................

I

I Description

I, II, III, SL Family of Coral ISBX systems (discontinued)

I/C Incoming Call

I/O In/Out or input/output: generic term referring to ports on voice or data equipment.

iAPA iAPA (Internet Application Processor Adapter) allows a CTI application computer to communicate with the Coral system, via the organization’s network. It eliminates the need of installing an APA device in each associated keyset and allows any Coral wired keyset and any MGCP IP keyset user to enjoy the various 1st party legacy CTI applications.

ICD International Code Designator

iCMC, iCMC-200

Integrated Coral Message Center circuit card

ICMP Internet Control Message Protocol

ID Identification

IDF Intermediate Distribution Frame: a connection point typically in a building where cross connections are made between riser cable and station cable. IDF could also be a patch panel.

iDSP 64 circuit FSK tone generator shared service card, supports Caller ID function for SLT users.

IEC Inter Exchange Carrier is any FCC authorized service provider that carries services between LATAs.

IEEE Institute of Electrical and Electronics Engineers, New York, www.ieee.org. A membership organization that includes engineers, scientists and students in electronics and allied fields. The IEEE is an international organization that develops standards for hundreds of electronic and electrical technologies for computers and communications. The organization uses a series of numbers, like the Dewey Decimal system in libraries, to differentiate between the various technology families.


http://www.ieee.org

I2

IEEE 802.3 The IEEE's specification for CSMA/CD LANs.

IETF Internet Engineering Task Force: has led the standardization efforts in the data networking fields

IMC16 Integrated Memory Cartridge 16MB Flash Memory (for the MCP-IPx2 and MEX-IP2 card)

IMC8 Integrated Memory Cartridge 8MB Flash Memory (for the MCP-IPx and MEX-IP card)

IN Installation Notes (INyymm-nnn-r ) may accompany software downloads and provide step-by-step instructions on installing the software.

In-band signaling

Where signaling (i.e., DTMF) is sent over the same channel as the voice

Incomplete Call Destination

The destination of calls that have not been answered, or could not be completed. This is a system-wide destination that completes the handling of all such calls.

Ingress Frame relay frames from a Frad towards the network.

INT Internal Call / Interrupt

Intelligent Routing Numbers (IRNs)

Numbers in the Aeonix Contact Center that are used as entry points to the routing system. Each number can be used to define rules for routing the incoming call to various destinations, including services.

Interface A shared boundary, defined by common physical interconnection characteristics, signal characteristics, and meanings of exchanged signals.

Internet The Internet is made up of thousands of interconnected networks in over 70 countries, comprised of academic, commercial, government and military networks.

Internet Address

Also known as an IP address. This is a 32-bit hardware address assigned to hosts using the TCP/IP protocol suite.

I Description


I2

IP Internet Protocol. The network layer protocol of the TCP/IP (Internet) Protocol Suite.

IP (Internet Protocol)

The network layer protocol of the TCP/IP (internet) Protocol Suite which provides a connectionless service to the higher transport protocol. Internet Protocol is located at 3rd layer of the ISO network model. It is a set of rules used to send and receive messages at the Internet address level. It is responsible for discovering and maintaining topology information and for routing packets across homogeneous networks. IP protocol is widely used in Internet and LAN networks. The purpose of this protocol is to deliver data between computing equipment over the network. The protocol is generally effective but does not guarantee complete and accurate data communications. Combined with TCP, it is commonly known as the TCP/IP platform.

IP 280S Coral FlexSet-IP 280S

IP address This is a 32-bit hardware-independent address assigned to hosts using the TCP/IP protocol suite. A 32-bit number that identifies each sender or receiver of information that is sent across the Internet. A unique IP address is required for each host and network component that communicates using TCP/IP. Each IP address includes a Network ID and a Host ID. Network ID - identifies the systems that are located on the same physical network bounded by IP routers. Host ID - identifies the host within the network. Example: 131.107.3.24Addressing Guidelines:

Network ID cannot be 127. - 127 is reserved for

loopback functions.

Network ID and host ID cannot be 255 (all bits set to 1).

255 is a broadcast address.

Network ID and host ID cannot be 0 (all bits set to 0). 0

means “this network only”.

Host ID must be unique to the network.

IP phone An IP phone uses Voice over IP technologies (see VoIP, page 119), allowing telephone calls to be made over an IP network, such as the internet instead of the ordinary PSTN system.

I Description


I2

IP Telephony

The transmission of voice over an Internet Protocol (IP) network. Also called Voice over IP (VoIP), IP telephony allows users to make phone calls over the Internet, intranets, or private LANs and WANs that use the TCP/IP protocol.

IP_NET Tadiran proprietary QSIG over IP MGCP solution. IP_NET has the same functionality as the QSIG except IP_NET ports are used instead of a PRI card.

IPC,IPCipx,IPC Office

Coral’s Integrated PC card. General purpose applications PC card.

IPG Internet Protocol (IP) telephony Gateway

IPS Intrusion Prevention Systems

IPsec IP Security

IPsec IP security

IPx Family of Coral IPx systems, Coral IPx 500, 800, 3000, 4000 systems

ipx , XXXipx Parts located in the Coral IPx 500 cage

IPx 3000M Coral IPx 3000 Main cage

IPx 3000XE Coral IPx 3000 eXpansion cage (Even numbered)

IPx 3000XO Coral IPx 3000 eXpansion cage (Odd numbered)

IPx 4000C Coral IPx 4000 Control cage




I Description


I2

IPx 500X Coral IPx 500 eXpansion cage



IRN Intelligent Routing Numbers (IRNs)

IRSS Individual Remote System Services (IRSS) also known as Freedom. A function that allows remote Coral users the priviledge afforded by their station.

ISBX Integrated Services Business Exchange, ISDN-ready Coral (Coral ISBX I, II, III, SL)

ISDN Integrated Services Digital Network (ISDN): a carrier provided service that allows a variety of switched digital data and voice transmission to be accommodated simultaneously.

ISDNet Coral networking application

ISO International Standards Organization - An international organization involved in writing communication standards.

ISP Internet Service Provider

IST Industry Standard Telephone (also referred to as SLT)

ITSP IP Telephony Service Provider

ITU International Telecommunications Union - Formerly the CCITT (Consultative Committee for International Telephony and Telegraphy), it is an international organization that sets communications standards.

ITU-T International Communication Union - Telecommunications Sector (replaces the CCITT organization).

iVMF Integrated Voice Mail Flash card

iVMFsl Flash based voice mail for the 200 and 200V systems

I Description


I2

IVR Interactive Voice Response: functions like voice mail systems, but with the added ability to request and act upon information provided from callers.

IWC Integrated Personal Computer Console card interface

IXC Inter-exchange carrier - such as AT&T, MCI and Sprint

I Description


J2

................................................................................................................

J

J Description

Jitter Jitter refers to fluctuations in transmission delay time. In the case of voice data, conversations are packaged into packets (IP packetization) and transmitted. Individual packets can take different routes through the varied networks that comprise the Internet. When the time interval for the arrival of the packets is not constant the timing fluctuations that may occur are referred to as "jitter".

JMP Jumper


K2

................................................................................................................

K

K Description

Kb Kilo bits

KB Kilo Bytes

KB0, KB? Keyboard No. 0 on the Main Control Processor Card.PI interface direct to MCP-IPx2, MEX-IP2, MEX, MSX, MCP, MCPsl, etc.

KB1 Keyboard No. 1 on the Coral FlexiCom 200 & Coral SL MSBsl or on the Coral IPx 500M or on the first 8DRCM-2/8DRCM/8DRCF/RMI card

KB2 Keyboard No. 2 on the Coral IPx 500M or on the first 8DRCM-2/8DRCM/8DRCF/RMI card

KB3 Keyboard No. 3 on the Coral IPx 500M or on the first 8DRCM-2/8DRCM/8DRCF/RMI card

KB4 Remote access Modem on the Coral IPx 500M or on the first 8DRCM-2/8DRCM/8DRCF/RMI card

KB5 Keyboard No. 1 on the second 8DRCM-2/8DRCM/8DRCF/RMI card



KB8 Remote access Modem on the second 8DRCM-2/8DRCM/8DRCF/RMI card

Kbps kilo (thousands) bits per second

KBx Keyboard No. x (Serial port, RS-232)

Key System A switching system requiring the user to push buttons associated with line connection to the PSTN or intercom buttons associated with other users.


K2

Keyset FlexSet/EKT/VDK/DKT/DST/GKT/FKT Telephone

KSI EKT to SLT Interface. Keyset to Single Line Interface. This device is supported by the 8SK card and requires the use of an EKT phone.

KSU Key Service unit: a box of self contained electronics required to support a Key System.

K Description


L2

................................................................................................................

L

L Description

LAN Local Area Network: a high volume data transmission facility connecting a number of communicating devices (computers, terminals and printers) within a single room, building, campus or other limited geographical area.The most popular LAN type is Ethernet, a 10 Mbps standard that works with 10BaseT, 10Base2, or 10Base5 cables.

LAR Look Ahead Routing (see below)

LATA Local Access and Transport Area

LCA Local Call Agent

LCD Liquid Crystal Display

LCR Least Cost Routing - also known as Automatic Route Selection (ARS)

LD Long Distance

LDAP Lightweight Directory Access Protocol

LDF LAN Data Filter

LDN Listed Directory Number (site LDN)

LEC Local Exchange Carrier (Telco)

LED Light Emitting Diode

LEX Local Exchange (CO) as used in Europe

LGS Loop/Ground Start trunks

LIB Library (Public or Private)


L2

LIFO Last in First Out is a method of voice or data storage. When the storage area becomes full the newest entry is eliminated.

Lightning Protection

Ancillary devices used to draw voltage surges caused by lightening away from electronics and towards ground. This is done to protect the customers' investment as well as CO equipment. These devices can be found on trunk connections, station connections as well as peripheral equipment, which might be exposed to these types of surges.

Log-on / Log-off

The procedure used by a ACD agent to make the system aware they are ready to receive calls.

Logger Aeonix Logger, page 19

Look Ahead Routing

In a meshed network, LAR is required to look beyond the first link in order to determine if a channel is available in order to complete the call.

Loop Start A trunk that gets a dial tone when a 600 ohm loop resistance is put on it by a KSU/PBX or analog phone.

LOR/ARS Automatic Route Selection

LS Loop Start trunk

LSAS Loud Speaking Announcement System (Aeonix R2.3 feature)

LSScsp Local Softswitch Server (LSS) for UCx systems

L Description


M2

................................................................................................................

M

M Description

M Main cage (IPx 500M/800M/3000M control cards + peripheral cards)

MAC Medium Access Controller: a protocol that defines the way workstations gain access to transmission media, most widely used in reference to LANs. For IEEE LANs, the MAC layer is the lower sublayer of the data link layer protocol. Every wireless 802.11 device has its own specific MAC address hard-coded into it. This unique identifier can be used to provide security for wireless networks. When a network uses a MAC table, only the 802.11 radios that have had their MAC addresses added to that network's MAC table will be able to get onto the network.Primary functions:

Controls access to shared media.

Handles the network topologies.

MAC Address

The MAC address is a unique 6 byte address coded on every: network interface card (NIC), FlexSet-IP 280S, UGW card, MG module, etc.

Mainframe A powerful computer typically used to support many users. Before LANs (local area networks) were predominant, mainframes were the backbone of data connectivity.

MAN Metropolitan Area Network / Mobile Area Network

Mandatory Announcer

An announcement heard by all callers upon entering the service, regardless of the availability of agents.

MAP Management Applications Platform: a daughter board on the Coral Main Control Processor cards (MEX-IP2 and MCP-IPx2) enabling the Coral system to run one or more external applications on the same PC supported by the Coral system. In the Coral IPx Office system, a MAP application is an integral part of the IPx motherboard.

Mb Mega bits

MB Mega bytes


M2

MBC-ATS Mother-Board Control card for the Coral IPx 4000 and FlexiCom 6000

MBcsp Main Board (MB) for UCx systems

MBP Office Mother Board for Peripheral cards (used in the Coral IPx Office main unit)

MBPslx Mother Board for Peripheral cards on the Coral FlexiCom 200 & Coral SL eXpansion unit

MC MC (Multipoint Controller). An MCU component that controls multimedia conferencing between the involved endpoints.

MCB Office Main Control Board (attached to the Coral IPx Office main case at the floor of the front section and is connected to the MBP Office)

MCC Main Control Card for the DX Common Control (discontinued)

MCDX Main Controller DX (discontinued)

MCLA Multi CoraLINK Adapter

MCMU Multiple Cell Multiple User - Coral FlexAir is a MCMU system

MCP Main Control Processor circuit card (same as MEX, MSX, MCC or MCP)

MCP-ATS Main Control Processor Card for the Coral IPx 4000 and FlexiCom 6000 systems Common Control

MCP-IPsl Main Control Processor Card for Coral FlexiCom 200 systems

MCP-IPx Main Control Processor Card for the Coral FlexiCom 200 and the Coral IPx 500 systems Common Control

MCP-IPx2 Main Control Processor Card for the Coral FlexiCom 200 and the Coral IPx 500 systems Common Control in V14 or higher

MCT Malicious Call Trace: a Coral feature that gives the user the ability to capture and print information about specific callers. These callers could be threatening in nature.

M Description


M2

MCU MCU (Multipoint Control Unit). A conference server that enables three or more users to participate in a conference call. This server enables conference management including joining and leaving of users and multipoint data routing. The MCU includes MC and MP components.

MDF Main Distribution Frame: the primary connection point between the switch and the riser cable or station cable. MDF may also be constructed as a patch panel for modular connectivity.

MDFipx MDF supplied by the factory, specially designed for Coral IPx 500 systems

MDFsl MDF supplied by the factory, specially designed for Coral FlexiCom 200 and Coral SL systems.

MDI Multiple Document Interface - is a method by which windows are arranged and handled on the screen. Using MDI, several windows can appear on the screen simultaneously within the application window, and be organized in different ways. In addition, one window can be made the active window, and operations performed in the application apply only to that window. Used in the Aeonix Contact Center applications.

MDI/MDIX Auto MDI/MDIX for both downlink and uplink auto-swapping, It supports on network devices LAN/WAN (router, switch, network card, etc).It means you don’t have to worry about whether to use straight through or crossover cable when connect the network cable to this network device ports (either one of these 2 cable types will work), the auto MDI/MDIX feature will auto detect what type of cables connected and make it works.

MECcsp Memory Expansion Card (MEC) for UCx systems

Media Gateway

The Aeonix is connected to a media gateway, which is the element that physically connects the PSTN or the IP network to the physical handsets.

A media gateway is any device, such as a circuit switch, IP gateway, or channel bank that converts data from the format required for one type of network to the format required for another. In the Coral environment, the MG (for UGW) or MRC (for PUGW) modules are daughterboards that sit on the UGW or PUGW cards and enables communication between different media, for example between T207M, T208M or FlexSet-IP 280S keysets and standard (non-IP) keysets or SLT phones.

M Description


M2

Meet-Me Conference when members dial access codes to enter individually

Meg, meg, mega

Million units (i.e., megahertz, megabits)

MEM Member

MER MER Telemanagement Solutions Ltd. (MTS) - Technological partner that produces Aeonix Call Accounting, page 18.

MEX MCP card for Coral-I,II,III Common Control in V10-12

MEX-IP MCP card for Coral FlexiCom 300, 400, 5000 and IPx 800, 3000 Common Control in V14

MEX-IP2 MCP card for Coral FlexiCom 400, 5000 and IPx 800, 3000 Common Control in V14 or higher

MFC Multi-Frequency Code

MFC-R2 Multi-Frequency Compelled (Register Signaling) and R2 (Line Signaling)

MFR Multi Frequency Receiver Card

MG Media Gateway. Used to translate IP to TDM communications on the UGW card (see above).

MGCP Media Gateway Control Protocol.FlexSet-IP 280S, T200M Series IP telephone; and FlexIP Softphone.One of a few proposed control and signal standards to compete with the older H.323 standard for the conversion of audio signals carried on telephone circuits (PSTN) to data packets carried over the Internet or other packet networks.The MGCP simplifies standards for VoIP technology by eliminating the need for complex, processor-intense IP telephony devices, thus simplifying and lowering the cost of these terminals.

MGCP Phone

FlexSet-IP 280S and T200M Series IP telephone

M Description


M2

MGCP Softphone

FlexIP Softphone IP telephone

MIC Microphone

MIS Management Information System consists of reports, graphs and displays

MIS Management Information System for Traffic Reports (see also TAP)

MLPP Multi Level Priority and Preemption (MLPP) allows a ranked user to prioritize calls on a per call basis

MMRS Multi Mode Remote Shelf kit

MMRS-D Multi Mode Remote Shelf kit for redundant fiber optics.

MMRS-DD Multi Mode Remote Shelf kit for redundant fiber optics and self recovery control.

MN Marketing Notes (MNyymm-nnn-r ) may be used to announce EOL (End of Life) of a product or component, software version compatibility information, etc.

Modem Modulator-Demodulator: a device used to convert serial digital data from a transmitting DTE to a signal suitable for transmission over extended distances. It also reconverts the transmitted signal to serial digital data for acceptance by a receiving DTE.

MOH Music On Hold

MP MP (Multipoint Processor). An MCU component that processes and transmits voice, video and data bits. It also performs the conversion between different codecs and bit rates when needed.

MPEM Multi-PEM (Multi-Programmable Expansion Module for EKT and VDK keyets ): a device supported by 8SK cards through EKT phones to give the user multiple buttons to perform DSS and BLF function.

MPG Mini Piggy-Back for 4GC Interconnection

M Description


M2

MPG-ATS Main Piggyback Group controller interface card for the Coral IPx 4000 and FlexiCom 6000

MPS Main Power Supply

MPS1 Main Power Supply 1 (Coral FlexiCom 400 systems only, no battery support) Converts 110V AC to 48V DC.

MPS2 Main Power Supply 2 (Coral FlexiCom 400 systems only, has battery support) Converts 110V AC to 48V DC.

MPS3 Main Power Supply 3 (Coral FlexiCom 400, 5000, 6000 systems, no battery support) Converts 110V AC to 48V DC.

MPS4 Main Power Supply 4 (Coral FlexiCom 400, 5000, 6000 systems, has battery support) Converts 110V AC to 48V DC.

MPSslx Main Power Supply backplane card used in the Coral FlexiCom 200 and Coral SL expansion unit

MR Office Shared Service and Auxiliary Card for the IPx Office main unit

MRC Main Resources Card: used to translate IP to TDM communications on the IPx Office and PUGW card (see above).It also provides resources ports (DTR, MFR, 3-way, etc).

MSA Mass Storage Assembly

MSBipx Main Service Board of the main cage IPx 500M

MSBsl Main Service Board of the Coral FlexiCom 200 (SL) base unit

MSBsL Main System Board for SL

MSDX Mass Storage DX (discontinued)

MSG Message

MSI Manufacturer Specific Information

MSN Multiply Subscriber Number

M Description


M2

MSPipx Main Service Board of the expansion cage IPx 500X

MSW Coral Main Software version

MSX MCP Card for Coral-I,II,III Common Control in V8.xx - 9.xxMain CPU card in Coral ISBX with SX processor, CLA, FSX and DBX mount on this card. This is a 32-bit processor capable of controlling switching function as well as all diagnostic routines. If the Coral is using duplicated common control, two MSX cards will be required.

MTBF Mean Time Before Failure: a rating system by which equipment is rated for expected repair intervals.

MTS MER Telemanagement Solutions Ltd. (MTS) - Technological partner that produces Aeonix Call Accounting, page 18.

MTTR Mean Time To Repair

Mu-Law ( -law )

The PCM coding and companding standard used in North America and Japan. See also A-Law, page 16.

Multi tenancy

Multi-tenancy is an architecture in which a single instance of a software application serves multiple customers. Each customer is called a tenant.

Multiplexing The combining of more than one channel over a single circuit.

MVIP Multi-Vendor Integration Protocol: a voice bus and switching protocol for PCs originated by a number of companies. It provides a second communications bus within the PC that is used to multiplex up to 256 full-duplex voice channels from one voice card to another.

MW Message Waiting lamp support

MWI Message Waiting Indicator

M Description


N2

................................................................................................................

N

N Description

N/A Not Available or Not Applicable

NA No Answer

NANP North American Numbering Plan (NPA) (NXX) (XXXX)

NARS Network Automated Response System

NAS Network Attached Storage

NAT Network Address Translation (NAT): mapping a private IP address to a public IP address (and vice versa) on a one-to-one basis.NAT is a network capability that enables a houseful of computers to dynamically share a single incoming IP address from a dial-up, cable or xDSL connection. NAT takes the single incoming IP address and creates a new IP address for each client computer on the network.

Navigator Coral Navigator: a complete desktop management tool designed to increase user’s communication efficiency. Using familiar Outlook-like tools, Navigator provides users with an intuitive interface for maximizing Coral system communications platform.

NCP Nodal Control Point

NDS New Developments SummaryA document describes new features and their use, new database parameters, and modified parameters.


N2

NENA National Emergency Number Association.To insure the E911 information is update for the PSAP (page 90), a NENA database that contains information on PSAPs throughout the USA, was developed, supporting PSAP personnel to locate and contact other PSAPs during critical calls.Enterprises and businesses cannot update the NENA database directly. Only qualified authorized companies are able to update the NENA database. Enterprises and businesses are required to do the following: "Deliver all 911 calls to the local Public Safety Answering

Point (PSAP), along with the subscriber's call back number and location information (where the PSAP is capable of receiving it)

"Offer subscribers a simple and easy way to update their registered physical location and database, should it change

When the customer selects an E911 integrator, the database of the Aeonix will need to be exported in an XML file. The XML file will be built based on the locations and users assigned to specific locations.

Network (1) A communication network is a collection of communication channels.(2) An interconnected group of nodes.(3) A series of points, nodes, or stations connected by communications channels; the collection of equipment through which connections are made between data stations.

Network Layer

A layer in the OSI reference model. The network layer provides address resolution and routing protocols. Address resolution enables the network layer to determine a unique network address for a node. Routing protocols allow data to flow between networks and reach their proper destination. Examples of network layer protocols are Address Resolution Protocol (ARP), Datagram Delivery Protocol (DDP), Internet Control Message Protocol (ICMP), Interior Gateway Protocol (IGP), Internet Protocol (IP), Internetwork Packet Exchange (IPX) and Packet Layer Protocol (PLP).

Network Management System

The system that controls network configuration, fault and performance management, and diagnostic analysis for the purpose of monitoring, controlling, and managing a data communications network.

New Rock Technologies

Technological partner that produces TGW, page 110.

N Description


N2

??

NFE Network Facility Extension

NIC Network Interface Card

NIU Network Interface Unit, serves as the point of demarcation between the service providers and customer premise equipment. This devise is required when delivering any DS1 circuit. This is a T1 or PRI.

NMS Network Management System (see above)

NNI Network-to-Network Interface. Refers to a packet switched circuit crossing territorial boundaries.

Node A point of interconnection to a network.

NP, NPL Numbering Plan (up to 8 digits)

NPID Numbering Plan Identification (IRSS calls)

NSF Network Specific Facility

NTS Netware Telephony Services

NTU Office NeTworking Unit card for the IPx Office main unit

NUM Number

Numbering Plan

In a communications network, a numbering plan allocates specific numeric codes to identify each subscriber line, special lines, trunk lines, etc. Numbering plans can be divided into the numbering system and number assignments. The numbering system indicates the number of digits to be assigned and the basic scheme of number assignment. The assignment of specific codes is performed according to the numbering system.

N Description


O2

................................................................................................................

O

O Description

O/G Outgoing Call

OAI Open Application Interfaces: the pathways between the Telephony domain and the Computing domain. This interface allows for the computer to act intelligently on information given it by the switch. This is the premise on which CTI is based.

OC-1 Optical Carrier level 1. Fiber protocol 51.84 Mbps

OC-3 Optical Carrier level 3. Fiber protocol 155.52 Mbps

OCC Other Common Carrier: a Coral feature by which a station defined as auto transfer or auto hold has the ability to temporarily turn off this feature for voicemail access or pager use.

OCR Outgoing Call Restriction

Office codes

The three digits following the area code. A central office controls these numbers. In this example, the office code is "523" 813-523-0000.

Off-Line Interval

This term in the Aeonix Contact Center is another name for Historical Reports Interval.

OHVA Off-Hook Voice Announce

OLA On-Line Authorization: Authorization files can be viewed and updated online using the CVD On-Line Authorization wizard. When updating authorization files this way, the Coral system does not need to be restarted.

ONHK On-Hook

OPS Off Premise Station (see OPX)

OPX Off Premise eXtension from a KSU/PBX or Centrex


O2

??

OS/2 IBM's operating system for PCs

OSI Open Systems Interconnection: a seven-layer model of a network communications developed by the International Standard Organization (ISO).

OSS Operation Support System

Out-of-Band Signaling

Where the signaling is carried over a separate channel from the voice. ISDN is a good example of this technology.

O Description


P2

................................................................................................................

P

P Description

P-335 Ideal for open space and call center environments.P-335 SIP (VoIP) terminal.

P-450 Ideal for cubicle environments. P-450 SIP (VoIP) terminal.

P-Series P-335, P-450 Polycom SIP phones

PABX Private Automatic Branch Exchange. Also known as PBX.

Packet An ordered group of data and control signals transmitted through a network, as a subset of a larger message.

Packet Switching

A data transmission technique, which divides user information into discrete data envelopes called packets, and sends the information packet by packet.

PAD Packet Assembler/Disassembler

PAM Pulse Amplitude Modulation

PathFinder Telephony Intelligent Call Routing (CTI TAPI version)

PB Peripheral Buffer (PB) circuit card is installed in Coral systems using the 4GC architecture. This card controls PCM and HDLC messages to its peripheral shelf.

PB-ATS Peripheral Buffer card for Coral IPx 4000 and Coral FlexiCom 6000

PB24 Peripheral Buffer card for Coral IPx 3000, Coral FlexiCom 5000, Coral III-HD-32/48 and Coral III-30/45

PBD-ATS Peripheral Bus Driver piggyback card for Coral IPx 4000 and Coral FlexiCom 6000

PBD, PBDN Peripheral Bus Driver for Coral Coral III -30/45

PBD24M Peripheral Bus Driver Master for FlexiCom 5000 and Coral III -HD-32/48


P2

PBD24S Peripheral Bus Driver Slave, for Coral III-HD-32/48, FlexiCom 5000, 6000 and IPx 4000

PBUS Peripheral Bus

PBX Private Branch eXchange: an in-house telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network. Also known as PABX.

PC Personal Computer

PC-ACD Personal Computer Automatic Call Distributor: PC-based MIS package for ACD.

PC-DKT Card A Coral Digital Key Telephone on a PC card

PCA Personal Call Assistant (PCA), also known as Coral FlexiCall

PCB Printed Circuit Board

PCC PC Console: personal computer console on Coral.

PCC Broadcast PCC Broadcast software

PCC SW PCC software for standalone PCC's

PCI Peripheral Component Interconnect

PCM Pulse Code Modulation: a standard used to sample voice signals and convert them to a digital equivalent.

PCN Personal Communication Network

PCS Personal (or Private) Communication System: a generic term usually used to refer to wireless communications both in public offerings as well as customer premise equipment such as Coral Air and Air Ease.

PDB Port Database

P Description


P2

Peer-to-Peer Connection

A pure IP-to-IP direct connection between two IP hosts (e.g. FlexSet-IP 280S to FlexSet-IP 280S) over the LAN, involving no intervention from the MG module.

Peer-to-Peer Network

A wireless or wired computer network that has no server or central hub or router. All the networked PCs are equally able to act as a network server or client, and each client computer can talk to all the other wireless computers without having to go through an access point or hub. However, since there is no central base station to monitor traffic or provide Internet access, the various signals can collide with each other, reducing overall performance.

PEL Primary Equipment Location

PEM Programmable Expansion Module for use with VDK's and enhanced EKT's

PEX DKT Expansion base, used to allow DKTs 2XXX to support DPEM modules, it also supplies an additional receive only handset jack and supports increased loop distances. This ability requires the attachment of local power.

PEX-F Peripheral EXpansion is an optional module connected to the base of a FlexSet 280/281 (280, 280D, 280D-Z, 281S and 280S)

PEX-FS Peripheral EXpansion is an optional module connected to the base of a FlexSet 280/281 (280, 280D, 280D-Z, 281S and 280S)

PF Power Failure

PGND Protective Ground (PGND) RS-232 protocol

Phone The actual hardware or software that “rings” when called. A phone can be an IP telephone, such as a FlexSet-IP 280S or SIP phone, a keyset, an analog phone or a softphone application on the user’s computer. In the Aeonix a keyset or an analog phone connected through a Coral Wave Gateway.

PI Programmers Interface: Coral's Program Interface facility used for two aspects of Coral; the menu driven user interface for programming the system and the actual link to the Coral to program it.

P Description


P2

PICS Protocol Implementation Conformance Statement

PIN Personal Identification Code (PIN) a customer calling/billing code for prepaid and pay-as-you-go calling cards.

PINX Private Integrated Services Network Exchange

PISN Private Integrated Services Network

PIXIT Protocol Implementation eXtra Information for Testing

PL Private Line (i.e., Automatic Ringdown circuit used for turret applications)

PLC Packet loss concealment: a feature available with G.711a. PLC techniques reduce the effect of data loss during a telephone conversation. PLC does not add delay and offers improvement in the voice quality.

PLIS Port List

PMS Property Management System (generally used in hotel applications)

P Description


P2

PoE Power over Ethernet (IEEE 802.3af standard).PoE saves time and cost of installing separate power cabling, AC outlets and wall warts, as well as eliminates the need for a dedicated UPS for individual devices.Power over Ethernet or PoE technology describes a system to transmit electrical power, along with data, to remote devices over standard twisted-pair cable in an Ethernet network. This technology is useful for powering IP telephones, wireless LAN access points, network cameras, network hubs, embedded computers, and other appliances where it would be inconvenient, expensive (mains wiring must often be done by qualified and/or licensed electricians for legal or insurance reasons) or infeasible to supply power separately. The technology is somewhat comparable to POTS telephones, which also receive power and data (although analog) through the same cable. It works with an unmodified Ethernet cabling infrastructure.There are several general terms used to describe this feature. The terms Power over Ethernet (PoL), Power over LAN (PoL), and Inline Power are synonymous terms used to describe the powering of attached devices via Ethernet ports.

PoL Power over LAN (PoL). Same as PoE.

POP Point of Presence: aservice provider facility.

Popper Pop Up Menu Support (CTI) Pop UP screen Library

Port A station, or trunk in telephony. An input/output device in computers. An entry point to a frame relay network.

Portability The Portability, also known as Auto Set Relocation feature enables swapping telephone profiles.

POTS Plain Old Telephone Service or Plain Old Telephone System: the standard analog traditional telephone service that most homes use. In contrast, telephone services based on high-speed, digital communications, such as ISDN and DSL, are not POTS. The main distinctions between POTS and non-POTS services are speed and bandwidth.

Power Dialer System that automatically places the next call when agent finished with a call.

Power Supply See Coral Power Supply Units, page 152

P Description


P2

PPP Point-to-Point Protocol: provides a standard means of encapsulating data packets sent over a single-channel WAN link. It is the standard WAN encapsulation protocol for the interoperability of bridges and routers over synchronous or asynchronous circuits.

PPPoE Point-to-Point Protocol over Ethernet (mainly for xDSL modem connection)

PPS Peripheral Power Supply (Coral FlexiCom 400, 5000, 6000)

Pre-Defined Template

A Template that was already designed in Aeonix Contact Call Center Reporting. Pre-defined templates can be factory templates, or any user-defined template that was saved.

Predictive Dialers

Type of autodialing technology, the system predicts when to place a call based on running agent statistics.

PREF Preference

Preview Dialers Similar to Predictive Dialers but allows agent to decide to have the call placed.

PRI-2DT, PRI-2DTipx, PRI-2DT Office

See 2DT, 2DTipx, 2DT Office, page 7

PRI/PRA Primary Rate Interface/Primary Rate Access (see below).The ISDN Primary Rate Interface or PRI.In the U.S. (North American market) provides 23 B channels and one 64 Kbps D channel (23B+D), equivalent to the bandwidth of a T-1. In Europe, PRI includes 30 B channels and one D channel, which is equivalent to the bandwidth of a European E-1.

PRI23, PRI-23, PRI-23ipx, PRI-23sl

Primary Rate Interface Card - North American Standard

P Description


P2

PRI30, PRI-30, PRI-30ipx, PRI-30sl

Primary Rate Interface Card - ETSI spec.

Primary Rate Interface

The ISDN Primary Rate or PRI, in the U.S. provides 23 B channels and one 64 kbps D channel (23B+D), equivalent to the bandwidth of a T-1. In Europe, PRI includes 30 B channels and one D channel, which is equivalent to the bandwidth of a European E-1.

PRIO Priority

Priority Preemption

A Coral feature whereby outgoing trunk calls may be prioritized in order to serve as outgoing emergency calls. This feature allows the call to find an outgoing path despite a fully busy outgoing trunk group by replacing an existing call with an emergency call.

PRIV Private Library

Private/Public Templates

An attribute assigned to the Template in Aeonix Contact Call Center, when it is saved. A private template can be viewed and modified only by the supervisor who created it. A public template can be viewed by any supervisor, and modified by any authorized supervisor. Authorization is determined for each supervisor in Contact Call Center Administration

PRM Primary

PROG Program

Progressive Conference

Conference where members are added by a controlling party

Proxy server Used in larger companies and organizations to improve network operations and security, a proxy server is able to prevent direct communication between two or more networks. The proxy server forwards allowable data requests to remote servers and/or responds to data requests directly from stored remote server data.

PS Office AC AC Power Supply (Coral IPx Office)

P Description


P2

PS Office DC DC Power Supply (Coral IPx Office)

PS-ATS Power Supply for Coral FlexiCom 6000 and IPx 4000 control cage

PS-Gcsp Power Supply-Gateway (PS-G) for UCx systems

PS-Scsp Power Supply-Server (PS-S) for UCx systems

PS19 AC AC Power Supply (IPx 800, 3000 cages)

PS19 DC DC Power Supply (IPx 800, 3000, 4000 cages)

PS19 DC-D Duplicated DC Power Supply (IPx 3000, 4000 cages)

PS500 AC AC Power Supply (IPx 500 main and expansion cages)

PS500 DC DC Power Supply (IPx 500 main and expansion cages)

PSAP Public Safety Answering Points

PSDN Public Switching Data Network

PSTN Public Switched Telephone Network or Public Service Telephone Network: the telecommunications network commonly accessed by ordinary telephones, key systems, PBX trunks and data equipment.

PTN Public Telephone Network

PTS Proceed to Send

PTT Post, Telegraph and Telephone Administration

PU Portable Unit (FlexAir and CoralAIR Wireless Handset)

PUB Public Library

P Description


P2

??

PUGW-2G, PUGW-2Gipx

Same as PUGW and PUGWipx with a built in MRC-32 card, a USB connector for SeaMail on stick, and extra shared services.

PUGW, PUGWipx

Universal Network Interface Card for SIP and MGCP terminals.

PVC Permanent Virtual Circuit: the logical connection through a frame relay network. May be simplex (one way) or duplex (bi-directional).

PWDS Ports Without Disconnect Supervision

PX Peripheral eXpansion buffer card for Coral IPx 800 systems

P Description


Q2

................................................................................................................

Q

??

Q Description

QLD Queue Lamp Display

QND Queue Numeric Display

QNET Coral Networking using the QSIG Standard

QoS Quality of Service: on the Internet and in other networks, QoS is the idea that transmission rates, error rates, and other characteristics can be measured, improved, and, to some extent, guaranteed in advance. QoS is of particular concern for the continuous transmission of high-bandwidth video and multimedia information. Transmitting this kind of content dependably is difficult in public networks using ordinary “best effort” protocols.Using the Internet's Resource Reservation Protocol (see RSVP), packets passing through a gateway host can be expedited based on policy and reservation criteria arranged in advance. Using ATM, which also lets an enterprise or user preselect a level of quality in terms of service, QoS can be measured and guaranteed in terms of the average delay at a gateway, the variation in delay in a group of cells (cells are 53-byte transmission units), cell losses, and the transmission error rate.

QSIG Global SIGnaling system for private/corporate networksQ reference point - Layer 3 communication protocol.Inter-PBX networking standard, accepted internationally

Queue The ACD term for the process of stacking calls (queuing) for busy agents. Normally the calls are placed into this wait state in a First In/First Out (FIFO) order


R2

................................................................................................................

R

R Description

RAM Random Access Memory

RAPA Remote APA (RAPA) is an application used by FlexAttendant to get information from remote Coral systems.The FlexAttendant non-proprietary interface employs Microsoft Outlook as the primary directory and contact information and supports any installed email service.

RBOC Regional Bell Operating Company. Bell South, Ameritech etc.

RBS Radio Base Station for CoralAIR or FlexAir wireless systems

RBS-4 RBS for 4 calls simultaneously

RBS-8 RBS for 8 calls simultaneously

RCP Remote Control Program

RCV, Rx, RX,RXD

Receive Data

Real-Time Reports

One type of report in the Aeonix Contact Center. A real-time report displays statistical information accumulated during the last Real-Time Reports Interval.

Real-Time Reports Interval

This is a number that is defined per group in the Aeonix Contact Center. Statistical information in Real-Time Reports is calculated over this period of time (for example, Number of Incoming Calls). In real-time Detailed Group Status reports, this information is the accumulated number of incoming ACD calls, during the last groups real-time reports interval in minutes

REN Ringer Equivalence Number

RF Radio Frequency


R2

RFF Request For new Feature

RFI Request For Information

RFP Request For Proposal

Ringdown A circuit (set in software or in hardware) that rings one of a pair of stations when the other goes off-hook

Ringer Equivalence

A number required in the U.S. to register phone equipment. This number relates to how many single line phones can be attached to a single port, in addition to the hertz used.

RJ-45 Registered Jack-45 (RJ-45 Connector). Standard connectors used in Ethernet networks. Even though they look very similar to standard RJ-11 telephone connectors, RJ-45 connectors can have up to eight wires, whereas telephone connectors have only four. RJ-45 plugs and sockets are used in Ethernet and Token Ring devices.

RJCT Reject

RLC Regional Loan Center

RMI Remote Maintenance Interface: a Coral card to be installed in any universal card slot. It supplies 3 RS-232 ports, a 300-baud Modem, relay contacts for night bells or alarm notification, music on hold input and paging output.

RMI Office Shared Service and Auxiliary Card for the IPx Office main unit.

RMI-212 Remote Maintenance Interface: a Coral card to be installed in any universal card slot. It supplies 3 RS-232 ports, a 1200-baud Modem, relay contacts for night bells or alarm notification, music on hold input and paging output.

R Description


R2

RN Release Notes (RNyymm-nnn-r) are documents that are distributed with software products, often when the product is still in the development or test state (e.g., a beta release). For products that have already been in use by clients, the release note is a supplementary document that is delivered to the customer when a bug is fixed or an enhancement is made to the product.Release notes are communication documents shared with dealers of Tadiran detailing the changes or enhancements made to the features of the product the company provides. Thus, this communication document is usually circulated only after the product or feature is thoroughly tested and approved against the specification provided by the development or product management team. Release notes are written by a technical writer after receiving a draft or raw material from the Support Team manager. Release notes can also contain test results and information about the test procedure. This kind of information gives readers of the release note more confidence in the fix/change done. Release notes may also feed the process of end user documentation: NDS, installation manuals, administration guides, user guides, marketing materials, and revisions to training materials.

RNG Ring Generator Unit

RNG-1 Ring Generator 1 (Coral I only) is a module that installs in a APS power supply allowing support of analog ports for ringing voltage.

RO Remote Operations / Regional Office

ROBO Remote Office/Branch Office

ROD Record On Demand (ROD). This refers to Aeonix Logger recordings that are activated by a user or application (via CSTA) on demand.A CSTA link can be used to send CTI information (caller ID, dial number, alias, and DNIS) from the Aeonix to the Aeonix Logger, which then generates meta data for storage purposes. The CSTA can be used to activate ROD (on idle or during a call) with any device from desktop applications. CSTA is enabled by certificate authentication.

ROJ Regional Office of Jurisdiction

R Description


R2

ROM Read Only Memory

ROSE CoraLINK-Remote Operation Service Element

Router A device that forwards data packets from one local area network (LAN) or wide area network (WAN) to another. Based on routing tables and routing protocols, routers can read the network address in each transmitted frame and make a decision on how to send it via the most efficient route based on traffic load, line costs, speed, bad connections, etc.Unlike bridges, which logically connect at OSI layer 2, routers provide logical paths at OSI layer 3. Like bridges, remote sites can be connected using routers over dedicated or switched lines to create WANs. Routers are responsible for tracking which networks or segments exist and how they can be reached. The router determines the optimal path along which network traffic should be forwarded.

Routing The process of selecting the most efficient circuit path for a message. The process of finding a path for each packet, to a destination host.

ROW Rest of the World

RPO Regional Processing Office

RPS Ringer Power Supply (Coral FlexiCom 400, 5000, 6000) installs in a dedicated card slot and delivers the ability to provide ringing voltage to analog ports.

RPS Ringer Power Supply (Coral FlexiCom 400, 5000, 6000) (i.e. RNGslx,RNG-1,APSR-75,RPS1M,RPS2M)

RS-232 Interface standard for DTE-DCE low speed data transmission using an unbalanced interface

RSIA CoraLITE Remote Shelf Interface Adapter card (discontinued)

RSIM CoraLITE Remote Shelf Interface Master card (discontinued). Coral card that provides the master end of a remote shelf. This card can only be used in 4GC systems. It can support either 3-kilometer distances or 10-kilometer distances. It can also be singular or redundant.

R Description


R2

RSIS CoraLITE Remote Shelf Interface Slave card (discontinued). Coral card that provides the slave end of a remote shelf. It can support either 3-kilometer distances or 10-kilometer distances. It can also be singular or redundant.

RSVP Resource Reservation Protocol. Protocol that supports the reservation of resources across an IP network. Applications running on IP end systems can use RSVP to indicate to other nodes the nature (bandwidth, jitter, maximum burst, and so forth) of the packet streams they want to receive. RSVP depends on IPv6. Also known as Resource Reservation Setup numbering, time-stamping, and delivery monitoring to real-time applications.

RTC Real Time Clock

RTP Real-time Transport Protocol. A protocol for delivering the media portion of a data transmission over an IP network. “SRTP” (see below) is another media protocol.

RTP/RTCP Real-time Transport Protocol/Real-time Transport Control Protocol (RTP / RTCP). IETF specifications for audio and video signal management. Allows applications to synchronize and spool audio and video information.RTP is an Internet protocol standard that specifies a way for programs to manage the real-time transmission of multimedia data over either unicast or multicast network services. RTP supports video conferences with multiple, geographically dispersed participants and is commonly used in Internet telephony applications. RTP does not in itself guarantee real-time delivery of multimedia data (since this is dependent on network characteristics); it does, however, provide the wherewithal to manage the data as it arrives to best effect.RTP combines its data transport with a control protocol (RTCP), which makes it possible to monitor data delivery for large multicast networks. Monitoring allows the receiver to detect if there is any packet loss and to compensate for any delay jitter. Both protocols work independently of the underlying Transport layer and Network layer protocols. Information in the RTP header tells the receiver how to reconstruct the data and describes how the codec bit streams are packetized.

RTS Request To Send (RTS) RS-232 protocol

RTSE Reliable Transfer Service Element

R Description


R2

??

RTT Regie of Telegraphy and Telephone (Belgium)

R Description


S2

................................................................................................................

S

S Description

SA Station Analogue (8SA, 16SA, 24SA, etc.)

SACcsp Server Adapter Card (SAC) for UCx systems

SAN Storage Area Network

SAS Stand Alone Survivability

SAU Software Authorization Unit for Coral systems, connects to main control card

SBC Session Border Controller.Ensuring that enterprise communications are kept as secure as possible is in the best interest of all businesses. As such, many companies deploy session border controllers (SBCs) to serve as gatekeepers of sorts, allowing only authorized communications to infiltrate a business's network.Essentially, an SBC is a piece of hardware or software that acts as an advanced router/voice firewall, choosing which SIP communications received from the public are sent from a carrier or remote SIP telephone are acceptable to bring inside and which communications sent from within a business are fit to go outside. In other words, an SBC lives on the edge of the network and exerts control over which communications can occur. An SBC also blocks denial of services attacks and acts as an overseer of potential SIP toll fraud.

SBD Syata Billing Driver (only to provide CDR to 3rd party billing system)

SBR Syata Billing Reporting (CDR analysis system with reports)

SCAI Switch Computer Application Interface

SCM Signaling Carriage Mechanism

SCMU Single Cell Multiple User wireless system configuration


S2

SCSA Signal Computing System Architecture: an open architecture from Dialogic Corporation for transmitting signals, voice and video. Its backbone is the Scbus, a 131 Mbps data path that provides up to 2048 time slots, the equivalent of 1,024 two-way voice conversations at 64 Kbps.

SCSU Single Cell Single User wireless system configuration

SDN Software Defined Network / Service Delivery Network

SDT Secondary Dial Tone

SDT 8/16/24 Station Digital key telephones (DKT & DST) interface card

SDU Status Display Unit: used on Coral systems to control 24 contacts that can be defined to reflect the activity of devices in the Coral. The 8SK card supports the SDU.

SeaMail Aeonix/Coral/Ucx voicemail and Unified Messaging (UM) module. Users can receive voice and fax messages as email attachments in their inbox, or have their emails converted to voice files and listen to them from their phone. The system can also be set up to work with other or additional voicemail programs, such Microsoft Exchange. SeaMail can also do UM with Lotus Notes and any IMAP email server.

SEC Secondary, Second

Secondary Announcer

The Aeonix Contact Center system enables up to 10 secondary announcements that are played periodically while the caller is waiting in the queue.

Sentinel Session Border Controller (SBC) unit for Coral Systems

SER Serial Number

Serial Transmission

A common mode of transmission, where the character bits are sent sequentially one at a time instead of in parallel.

SERV Service

S Description


S2

Service Time Intervals

Service Time Intervals (STI) are the time periods that serve as start points for Aeonix Contact Center statistical information. This parameter determines the time periods within which calls waiting in the queue are monitored in STI histogram reports. The STI is determined for each group in the system in Aeonix Contact Center Administration.

Services The collection of services supplied by the Aeonix Contact Center. These are the subjects the agents handle for Aeonix Contact Center customers, for example, sales of specific products, specific banking services, travel agency services, and so on.

SFC IPC/SFC card Simplicity For Coral (Voice Mail Center)

SFT 8/16/24 digital Station FlexSet Terminal/Telephones interface card

SG Stop/Go

SGND Signal Ground (SGND) RS-232 protocol

Shared Service card

These cards require no physical connection to the back plane for station or trunk connections.

Shared Service slot

A chassis location for a Shared Service card.

Silence suppression

A technique used to eliminate the transmission of packets representing silence in a packet switched network.

S Description


S2

SIP Session Initiation Protocol. P-Series, T300 Series, T40 Series, T19P, VP530 IP telephones;and SIP Softphones.The signaling protocol used by Tadiran SIP phones and Tadiran SIP trunks for handling calls.It is an independent packet switching protocol similar to HTTP.SIP endpoints send requests and acknowledgment messages to initiate and create communication sessions. SIP protocol can be compared to two telephones communicating via email, such as a chat session. The protocol was designed to accommodate intelligent endpoints consisting of one or more media types (audio, video, chat, MIME objects). Aeonix, Coral and UCx are capable of processing SIP requests and communication such that it may integrate standard off-the-shelf SIP phones and trunks.SIP is a signaling protocol for VoIP. A protocol that provides telephony services similar to H.323, but is less complex and uses less resources. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification and instant messaging. SIP is a text-based protocol, similar to HTTP and SMTP, for initiating interactive communication sessions between users.

SIP Softphone

BRIA Softphone and SeaBeam Softphone IP telephone

SKK FlexAir Station Key Wireless interface card (see also 8SKK, 16SKK)

SKPG SKW Piggyback card, which is installed on board the SKW/x-Master card.

SKW CoralAIR Station Key Wireless interface card (see also 2SKW, 4SKW).

SL Another term for Coral FlexiCom 200 (discontinued)

sl,XXXsl

Parts located in the Coral FlexiCom 200 and Coral SL base unit

SLA Service Level Agriment (SLA) is a part of a service contract where the level of service ([email protected]) is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

S Description


[email protected]

S2

SLB Shared Line Buttons

SLIP Serial Line Interface Protocol

Slot A chassis location for a circuit card. A slot may be used for Peripheral or Shared Service cards. In reference to a Coral chassis, it stands for the number of Universal I/O card slots.

SLS Single Line Station card

SLT Single Line Telephone (also known as IST)

slx , XXXslx

Parts located in the Coral FlexiCom 200 (SL, CSLX) expansion unit

SMBs Small to Medium Businesses (up to 400 employees)

SMDI Simplified Message Desk Interface, used for many voice mail integrations

SMDR Station Message Detail Recording

SMDS Switched Multi-megabit Data Service - A high-speed, switched data communications service offered by the local telephone companies for interconnecting LANs in different geographic locations.

SMEs Small Medium Enterprises

SMRS Single Mode Remote Shelf kit

SMRS-D Single Mode Remote Shelf kit for redundant fiber optics

SMRS-DD Single Mode Remote Shelf kit for redundant fiber optics and self recovery control

Sniff A capture of a VoIP session using Wireshark program for troubleshooting purposes

SNMP Simple Network Management Protocol now widely used. The network management protocol of the TCP/IP protocol suite.

S Description


S2

SNTP Simple Network Time Protocol

Softphone VoIP application using a PC, laptop or Smartphone as the interface back to the core location. such as: BRIA Softphone, FlexIP Softphone and SeaBeam Softphone.

Softswitch A “Softswitch” is a platform that provides communication services for organizations without a physical switch. Modern and "pure IP" softswitch installed on a physical or virtual server in the enterprise data center (or in the private cloud) provides telephony features (call handling), UC&C capabilities and applications (such as: Unified Messaging, Instant messaging, presence, conferencing, etc.). The softswitch is connected to a media gateway, which is the element that physically connects the PSTN or the IP network to the physical handsets.

SOHO Small Office/Home Office

SORM (From Wikipedia) (Russian: Система Оперативно-Розыскных Мероприятий, literally "System for Operative Investigative Activities") is a technical system for search and surveillance in the internet. A Russian law passed in 1995 allows the FSB to monitor telephone and internet communications.

SPC Station Port Configurations

SPG Small Piggyback Group controller card plugged on the SVC-24/DT card

SPIDS Service Profile Identifiers: packets of information sent on BRI calls that identify the destination and purpose for each call. A BRI can support a maximum of 8 SPIDs.

SPKR Speaker Key

SQL Structured Query Language

SRC Source (used in database control)

S Description


S2

SRTP Secure Real-Time Transport Protocol or Secure RTP. A protocol for delivering the media portion of a data transmission over an IP network. SRTP is a secure protocol, which means that the media is encrypted. “RTP” (see above) is another media protocol.SRTP is an extension to RTP (Real-Time Transport Protocol) that incorporates enhanced security features. Like RTP, it is intended particularly for VoIP (Voice over IP) communications.

SS Supplementary Service

SS7 Signaling System 7 (for PSTN)A signaling technology, known as Signaling System 7 (SS7), is the ITU standard that provides for signaling; call setup and management of PSTN calls. A separate network is used for SS7 flows, the data transfer for SS7 does not occur on the same path as call; it is referred to as out-of-band signal.

ST, Sta Station

STI Service Time Intervals

STIP Serial (RS-232) To IP convertor

STR Start Time/Day

Subnet Mask

A method for determining the network ID in the IP address. A 32 bit value that is used to distinguish the network ID from the host ID. All bits that correspond to the Network ID are set to 1(255). All bits that correspond to the Host ID are set to 0.Examples:

IP address: 131.107.16.200

Subnet Mask: 255.255.0.0

Network ID: 131.107.0.0

Host ID: x.y.16.200

Subnetwork or Subnet

Found in larger networks, these smaller networks are used to simplify addressing between numerous computers. Subnets connect to the central network through a router, hub or gateway. Each individual wireless LAN will probably use the same subnet for all the local computers it talks to.

S Description


S2

??

Supper Group

A Group that consists of one or more groups for statistical purposes.

Suppervisor The person responsible for the management of one or more agent groups, and daily Aeonix Contact Center activity.

Sure Call Specialized Call Center application (CTI)

SUSP Suspect

SVC A Coral control card (such as: SVC-24 and SVC-24/DT)that supports up to 128 timeslots.

SVC Switched Virtual Circuit: a logical connection, between two devices in a frame relay network. This connection is established and torn down for each transmission.

SVC-24 Service and Control circuit card for the Coral FlexiCom 300, 400V.

SVC-24/DT Same as SVC-24 and includes an SPG card in piggyback fashion.

Switch A device interconnecting local area networks at the OSI Data Link Layer. (1) A connectivity device that can perform bridging functions faster than a bridge. (2) Increases usable bandwidth. (3) Overcomes traffic saturation problems.

System Directory

A full system directory allows the user to sort through the Coral’s database to access and dial from programmed tables. The Coral system directory is divided into two categories: Shared Directory containing system telephone numbers and Personal Directory containing personal telephone numbers.

S Description


T2

................................................................................................................

T

T Description

T-1 A term for digital carrier facility used to transmit a DS1 formatted digital signal at 1.544 Mbps. A T-1 frame has 24 timeslots or channels. (T-1 trunk card or circuit)

T.120 An ITU-TSS data conferencing standard for sharing whiteboard and other data among multiple users. The ITU standard for videoconferencing is H.320.

T.38 T.38 is the real-time fax over IP protocol. This means it is designed to work like traditional faxing. You call another fax machine, and send the fax as you wait. Either fax machine could be a traditional fax machine connected to the PSTN, an ATA box, or similar. It could be a fax machine with an RJ-45 connector plugged straight into an IP network, it could be a computer acting as a fax machine.

T1, T1ipx, T1sl

24 Digital Trunk circuit card - North American Standard

T19 see T19P, page 133.

T20 Series T19P, T21P E2, T23P, T27P SIP phones

T200 Series T200M Series and T200S Series IP phones

T200M Series T207M, T207M/NP, T208M, T208M/BL MGCP phones

T200S Series T207S, T207S/NP, T208S, T208S/BL SIP phones

T207M T207M MGCP (VoIP) terminal, small display, PoE, (requires Coral IPx/FlexiCom V15.5)

T207M/NP T207M/NP MGCP (VoIP) terminal, small display, no PoE, (requires Coral IPx/FlexiCom V15.5)

T207S T207S SIP (VoIP) terminal, small display, PoE

T207S/NP T207S/NP SIP (VoIP) terminal, small display, no PoE


T2

T208M T208M MGCP (VoIP) terminal, large display, PoE, (requires Coral IPx/FlexiCom V15.5)

T208M/BL T208M/BL MGCP (VoIP) terminal, large display, PoE, Back Light, (requires Coral IPx/FlexiCom V15.5)

T208S T208S SIP (VoIP) terminal, large display, PoE

T208S/BL T208S/BL SIP (VoIP) terminal, large display, PoE, Back Light

T3 Telecom Software, Inc.

Technological partner that produces the SeaMail, page 100.

T300 Series T320, T320P, T322, T328 SIP phones

T40 Series T41P, T42G, T46G, T48G, T49G SIP phones

Tadiran MGCP Phones family

FlexSet-IP 280S and T200M Series IP telephone.

Tadiran SIP Phones family

T20 Series, T200S Series, T300 Series, T40 Series and VP530 IP telephone.

TAP Traffic Analysis Package

TAPI Telephony Application Program Interface (The interface between the Coral and a Windows PC with TAPI uses an RS-232 connection from the terminal APA to a PC.)Telephony API - A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. TAPI is designed to provide interoperability between PCs and telephone equipment, including phone systems and PBXs.

TASA Target Average Speed of Answer is the average time it should take for a call to be answered, from the time it is received.

T Description


T2

TBCT Two B-Channel Transfer (TBCT). Saves PRI resources.Enables the system to automatically connect two different PRI calls via the PSTN and drop the PRI trunks.

TC Trunk Code

TCP/IP Transmission Control Protocol/Internet Protocol. A transport protocol platform that combines both TCP and IP for delivering data over an IP network. Widely used applications, such as Telnet, FTP and SMTP, interface to TCP/IP.The TCP/IP communications protocol was developed under contract from the U.S. Department of Defense to inter-network dissimilar systems. It is a de facto UNIX standard, but is now supported on almost all platforms. TCP/IP is the protocol of the Internet.The underlying technology behind the Internet and communications between computers in a network. The first part, TCP, is the transport part, which matches the size of the messages on either end and guarantees that the correct message has been received. The IP part is the user's computer address on a network. Every computer in a TCP/IP network has its own IP address that is either dynamically assigned at startup or permanently assigned. All TCP/IP messages contain the address of the destination network as well as the address of the destination station. This enables TCP/IP messages to be transmitted to multiple networks (subnets) within an organization or worldwide.

TDD Telecommunications Device for the Deaf: a terminal used to allow the hearing impaired to communicate across standard phone lines. These are typically low speed devices.

TDD Time Division Duplex

TDM Time Division Multiplexing: a device which divides the time available on its composite link among its channels, usually interleaving bits (Bit TDM) or characters (Character TDM) of data from each terminal.

TDMA Time Division Multiple Access

Tecom Co., LTD.

Technological partner that produces Tadiran T200 Series, page 107.

T Description


T2

TeLANophy LAN-based applications for user interface to the Coral Message Center

Telco Local serving telephone company

Telnet Telnet is a simple, text-based program that allows you to connect to another computer by using the Internet. For information about telnet, including how to install it, see the following article on the Microsoft website.http://windows.microsoft.com/en-us/windows/telnet-faq

TEM Telephone Expansion Module, 22 keys, for T200 Series IP terminals

Template Templates, in the Aeonix Contact Center, are blueprints upon which Real-Time Reports and HistoricaI Reports are based.See Pre-Defined Template, Private/Public Templates. and User-Defined Template.

TERM Terminal

Terminal Authentication

Terminal authentication is performed at registration (initialization) of an IP terminal. Each terminal has a unique MAC address implanted at manufacturing time, which is reported to the system at registration where it is compared against a list in the database of the Coral. Only IP terminals known to the Coral will be able to register with the system.

TERMINALS See Terminals / Peripheral Devices, page 128

TFTP Trivial File Transfer Protocol (TFTP): protocol used when transferring files over the Internet. This protocol is used to download and install UGW and IP phone software upgrades from the Internet.

TGW Tadiran Gateway family for Aeonix (TGW4S, TGW8-2G, TGW8S-2G, TGW16-2G, TGW16-2G-DC, TGW24-16-2G, TGW24-16-2G-DC, TGW24-24-2G, TGW24-24-2G-DC, TGW96-24-2G, TGW96-24-2G-2AC, TGW96-24-2G-DC, TGW96-24-2G-2DC, TGW96-96-2G, TGW96-96-2G-2AC, TGW96-96-2G-DC, TGW96-96-2G-2DC, TGW1E1-2G, TGW1E1-2G-2DC, TGW2E1-2G, TGW2E1-2G-2DC, TGW4E1-2G, TGW4E1-2G-2DC)

T Description


http://windows.microsoft.com/en-us/windows/telnet-faq

T2

Thresholds Most fields in Aeonix Contact Center Historical Reports eXchange RealTime Monitor have two thresholds; Yellow and Red. Whenever statistical data goes over a threshold, its color changes to Yellow and Red correspondingly.These values are defined per group. The actual colors may be changed, but they must be the same for all the groups and supervisors.

Tie Line Circuits between KSU's, PBX's or Centrex and other switches that allow digits to be dialed over the circuit to the receiving switch to route the call.Also known as E&M.

Tile The arrangement of windows side by side, so that they are all visible in the main application window.

TIM Terminal Interface Module

TIM1 Terminal Interface Module 1 port, this device is supported by the 8SD card only.

TIM2 Terminal Interface Module 2 ports, this device is supported by the 8SD card only.

Timeslot A portion of a serial multiplex of timeslot information dedicated to a single channel. In T-1 and E-1, one timeslot typically represents one 64 Kbps channel. A one-way digital path through the system for PCM transmission.

TINCARO See PathFinder

Title Bar The horizontal bar (at the top of a window) that contains the window title.

TK-G Trunk Group

TK-N Trunk Number

TK, TRK, Trk Trunk

TLS TLS (Transport Layer Security) are cryptographic protocols that are designed to provide communications security over the Internet.

T Description


T2

TN Technical Notes (TNyymm-nnn-r ) provide additional technical details on a technology, feature, product or application. Typically included are product design information and insights, and performance and validation data. (Previously referred to as NDS (New Development Summary), these documents detail additions and amendments made to the current system version, in comparison with previous system versions).

TNNT Tenant

Tool Bar A row of action buttons (at the top of a window) that can be activated to perform different application operations

TOS Type of Service: a method of setting precedence for a particular type of traffic for QoS.

TPS Telephone Power Supply

Trunk A communication line between the Central Office (CO) and the company’s phone system (such as: Aeonix, Coral and UCx).A single circuit between two points, both of which are switching centers or individual distribution points. A trunk usually handles many channels simultaneously.

Trunk Group Several communication lines grouped together.

TRX, TX, Tx, TXD

Transmit Data

TSAPI Telephony Services API: a telephony programming interface from Novell and AT&T. Based on the international CSTA standard, TSAPI is designed to interface a telephone PBX with a NetWare server to provide interoperability between PCs and telephone equipment.

T Description


T2

??

TSF Target Service Factor (TSF) serves as a measurement for Groups, super groups, and DNIS numbers (the measured entities).This factor indicates how well the measured Entity is providing the level of service defined for it, via the target ASA. The TSF may be calculated in one of the following three ways: The percentage of calls answered within the Target ASA,

out of all the measured entities calls. Abandoned and overflowed calls are considered answered after the Target ASA.

The percentage of calls answered within the Target ASA, out of calls answered by the measured entity.

The percentage of calls answered within the Target ASA, out of calls answered by the measured entity, and calls abandoned after the Target ASA.

Turret Large multi-button set that can have many various lines and PL's on it.

T Description


U2

................................................................................................................

U

U Description

U-MR Office Shared Service and Auxiliary Card for the IPx Office main unit

U-RMI Office Shared Service and Auxiliary Card for the IPx Office main unit

UC Unified Communication

UC&C Unified Communications and collaboration (UC&C), is the main communications application connecting people, employees, customers and contractors to the CRM and the ERP, it delivers the integration of real-time communication services such a telephony, messaging, instant messaging (chat), presence information, conferencing, data sharing and more with other enterprise IT systems and services.

UCD Uniform Call Distribution, similar to ACD call distribution without the ability to generate reports concerning call traffic.

uCMC IPC/uCMC Unified Coral Messaging Center

uCMC Media Player

Unified messaging tool used to stream voice messaging across a WAN or LAN originating from the uCMC.

UCx Unified Communications eXchangeUCx is Tadiran’s pure IP communications solution for the small and medium business. Optimally configured to meet the needs of any small business up to 120 IP phones, UCx is a powerful, yet affordable off-the-shelf standalone system. All-inclusive by design, it boasts a multitude of telephony features and is designed for ease-of-use. Simply plug in a compatible IP telephone and start communicating.

UDF Universal Digital trunk data Filter

UDP User Datagram Protocol: an unreliable networking layer that sits at the same level of the networking stack at TCP. UDP is a connectionless transport protocol that is part of a suite of protocols (the others being RTP and IP) that allow for the timely and efficient transfer of voice data across an IP network. UDP is a better transport protocol for VoIP data than TCP.


U2

UDT Universal Digital Trunk (It can function as a T1 or PRI-23 application)

UGW, UGWipx

Universal Gateway. The Universal Gateway card provides the Coral with the ability to connect to the IP World. All Coral IP stations and Coral Teleport (telephony gateways for analog SLTs and Loop-Start/Ground-Start trunks) receive their Coral signalling from the UGW card.

ULA User Line Appearance

ULI UGW Line Interface (two connectors). A daughterboard installed on the UGW card layout B, enabling the UGW card to connect to the IP world.For connection to Coral cabinets, the ULI is placed towards the front panel, thus keeping the two RJ-45 connectors at the front. To connect to the Coral IPx 800 and 3000 cabinets with two RJ-45 connectors per each peripheral card slot, the ULI is attached towards the rear panel, enabling the two RJ-45 connectors to be attached from the back panel.

ULI-1 UGW Line Interface (one connector). A daughterboard installed on the UGW card layout B1 and UGW-E, enabling the UGW card to connect to the IP world. The ULI-1 is similar in function to the ULI card. It differs only in that its connection contains a data switch that combines the Signaling and Media inputs into one output. As a result, just one RJ-45 UGW connector is required, positioned either at the front or the rear, as per the ULI.For connection to Coral cabinets, the ULI is placed towards the front panel, thus keeping the two RJ-45 connectors at the front. To connect to the Coral IPx 800 and 3000 cabinets, the ULI is attached towards the rear panel, enabling the two RJ-45 connectors to be attached from the back panel.

UNA Universal Night Answer: a generic term used to describe a bell or device used to announce a ringing call.

UNATT Unattended

UNIC Universal Network Interface Card (PUGW for SIP and MGCP)

Unified Messaging

Platform that lets users send, receive, and manage all email, voice, and fax messages from any telephone, PC, or information device.

U Description


U2

Universal slot A slot that can take any Peripheral or Shared Service card

Up-0 2-wire interface for 2B+D digital sets (FlexSet’s and DKT's)

UPS Uninterruptible Power Supply

URC Universal Resources Card

URI Uniform Resource Identifier

URL Uniform Resource Locator

USB Universal Serial Bus (a PC standard connector)Through one USB port, a computer may be hooked up to a number of peripherals (scanner, mouse, joystick, and more), provided that they have USB connectors. More than one USB peripheral are linked together in a series (known as a daisy-chain).

USB license key (dongle)

A small hardware device that holds the number of purchased Aeonix licenses. The license key must be plugged into the USB port of a Aeonix server before the application can run.

User In the Aeonix: An individual connected to the Aeonix system that usually has a unique alias number (or a range of numbers) defined and is assigned to one or more phones.

User-Defined Template

A Template the user created and saved in the Aeonix Contact Center database. User-defined templates can be based on new templates, Factory Templates; or other user-defined templates.

USP Universal Switching Platform

UTP Unshielded Twisted Pair. General term for all cabling systems used for transmission of data which are not shielded.UTP cabling consists of two unshielded wires twisted around each other. Due to its low cost, UTP cabling is used extensively for local-area networks (LANs) and telephone connections. UTP cabling does not offer as high a bandwidth or as good protection from interference as coaxial or fiber optic cables, but it is less expensive and easier to work with.

U Description


U2

??


V2

................................................................................................................

V

V Description

V.110 An ITU standard that specifies how data terminal equipment (DTE) with asynchronous or synchronous serial interfaces can be supported on an ISDN network. It uses rate adaptation, which involves a bit-by-bit alignment between the DTE and the ISDN B channel.

V.35 An ITU standard for group band modems that combines the bandwidth of several telephone circuits to achieve high data rates. V.35 has become known as a high-speed RS-232 interface rather than a type of modem. The large, rectangular V.35 connector was never specified in V.35, but has become a de facto standard for a high-speed interface.

VAC Verified Account Code

VAD Voice Activity Detection: helps save bandwidth during calls. Examples: When you are making a VoIP call and you are only listening (as opposed to speaking), that silence is still taking up bandwidth during the call. When silence is detected by VAD software over a predetermined length of time, sends silent packets that inform other VAD enabled systems to stop holding the bandwidth for these empty packets.

VAR Value Added Reseller

VDK Voice Data Key telephone set (discontinued).VDK is supported by the 8SD card and gives simultaneous voice and data functionality to the same 4-wire interface.

VDM Voice Data Module for DKT2000 set (discontinued).

VDU Video Display Unit

VFAC Verified Forced Authorization Codes: used to make users accountable for their calls by attaching a unique code to each SMDR record for billing or toll fraud prevention.

VIC Virtual Information Center / Vision-Impaired Console (see also VSM)

VIEWCALL TeLANophy application for managing incoming calls routed via the CMC auto-attendant function.


V2

VIEWFAX TeLANophy application for viewing faxes stored in the CMC on a user’s PC screen.

VIEWMAIL TeLANophy application for management of a user’s voice mail box via a PC.

VLAN Virtual (LAN) Local Area Network. A virtual (or logical) LAN is a local area network with a definition that maps workstations on some other basis than geographic location (for example, by department, type of user, or primary application). The virtual LAN controller can change or add workstations and manage load balancing and bandwidth allocation more easily than with a physical picture of the LAN. Network management software keeps track of relating the virtual picture of the local area network with the actual physical picture.

VM Voice Mail

VMS Voice Mail Service

Voice Compression

A method used to reduce the data requirements while transporting voice over a digital network.

Voice Digitization

Voice Encoding: the conversion of an analog voice signal into digital symbols for storage or for transmission (examples: ADPCM, CVSD, or PCM).

Voice Logger See Aeonix Logger, page 19

Voice Terminals

See Terminals / Peripheral Devices, page 128

VoiceCyber Technologies Ltd.

Technological partner that produces Tadiran Aeonix Logger, page 19.

V Description


V2

??

VoIP Voice Over Internet Protocol: set of facilities for managing the delivery of voice information using the Internet Protocol (IP). Voice information is sent in digital form in discrete packets over the Internet instead of in analog form over the public switched telephone network (PSTN).VoIP consists of converting voice signals into streams of digital packets and sending those packets of data through an IP-constructed network environment. VoIP can work in both LAN (local area network) and WAN (wide area network) environments for intranetwork or internetwork communication between VoIP channel users. Routers and switches and other special compression protocols direct the packetized voice data to their destination IP address. VoIP can be less expensive than voice transmission using standard analog packets over POTS (Plain Old Telephone Service). It allows telephone calls, faxes, or overhead paging to be transported over an existing IP data network topology.

VOL Volume

VP Voice Page

VPN Virtual Private Network: a virtually created sub-network based on a public real network. A type of technology designed to increase the security of information transferred over the Internet. VPN can work with either wired or wireless networks, as well as with dial-up connections over POTS. VPN creates a private encrypted tunnel from the end user's computer, through the local wireless network, through the Internet, all the way to the corporate servers and database.

VRU Voice Response Unit

VSM Voice Synthesizer Module for visually impaired operators connected to an EKT (see also VIC)

V Description


W2

................................................................................................................

W

W Description

WAN Wide Area Networks (WAN) cover greater geographical areas than LANs. They often utilize routers and bridges to go beyond the physical limitation of a building.Wide Area Network: For global or long distance networking access through the support of telecommunication devices. A communication system of connecting PCs and other computing devices across a large local, regional, national or international geographic area. Also used to distinguish between phone-based data networks and Wi-Fi. Phone networks are considered WANs and Wi-Fi networks are considered Wireless Local Area Networks (WLANs).

WAP Wireless Application Protocol

WATS Wide Area Telecommunications Services: discounted trunks delivered by local or long distance carriers. These lines can be incoming or outgoing.

Wave 200 Wave Gateway system housed in a Coral FlexiCom 200 package.


Wave 3000 Wave Gateway system housed in a Coral IPx 3000M and IPx 3000XE/IPx 3000XO package.


Wave 400V Wave Gateway system housed in a Coral FlexiCom 400V package.

Wave 500 Wave Gateway system housed in a Coral IPx 500M package.


Wave 800 Wave Gateway system housed in a Coral IPx 800M and IPx 800X package.


W2

Wave Gateway

The Wave Gateway (WG) shifts the control of the Coral IPx/FlexiCom system over to the Aeonix, enabling the Aeonix to integrate the existing hardware of a Coral IPx/FlexiCom system, providing seamless interaction between Aeonix IP endpoints and Coral IPx/FlexiCom legacy equipment. All features of the Aeonix are applied to the trunks and stations of the Coral IPx/FlexiCom legacy equipment.

Wave Office Wave Gateway system housed in a Coral IPx Office package.

Web Agent Internet Based Call Center Technology

WEEE Waste of Electrical and Electronic Equipment

WFQ Weighted Fair Queueing: congestion management algorithm that identifies conversations (in the form of traffic streams), separates packets that belong to each conversation, and ensures that capacity is shared fairly between these individual conversations.

WG Wave Gateway (see above)

WiFi Office WiFi card for the Coral IPx Office main unit

Window (Report)

Report windows provide statistical information. They are generated from Templates that are configured to include the required information, and specific display attributes.

Wired for The amount of space (slots) in a KSU/PBX that will accommodate present and future needs.

Wireshark A freeware and open-source packet analyzer used with a hub and laptop to troubleshoot data transmission of VoIP devices and systems.

WLAN Also referred to as LAN. A type of local-area network that uses high-frequency radio waves rather than wires to communicate between nodes.

Workspace The area in a window in which objects are displayed, created, and modified.

WP Whisper Page

W Description


W2

??

Wrap-Up Code

The special code (dial number) that is used to tag an ACD call, where the tag usually indicates the service performed, as well as an identification of the customer.

Wrap-Up Time

The time that the ACD reserves for the agents paper work after an ACD call has ended. In this period, the ACD does not transfer any ACD calls to this agent.

WST Wireless Station

WTS Wait Time Announcer

WTS Wireless Telephone System, such as the FlexAir

WU Wakeup, Wake up

WWO Coral World Wide Office (see also Unified Messaging)

W Description


X2

................................................................................................................

X

??

X Description

X eXpansion cage IPx 500X/800X

X338 X338 Expansion module for T328.

xDSL Digital Subscriber Loop, such as ADSL, VDSL and HDSL.

XE Even numbered eXpansion cage IPx 3000XE/4000XE

XFER, Xfer Transfer

XML eXtensible Markup Language

XO Odd numbered eXpansion cage IPx 3000XO/4000XO


Y2

................................................................................................................

Y

??

Y Description

Yealink Network Technology Co.,Ltd.

Technological partner that produces Tadiran SIP Phones family, page 108.


Z2

................................................................................................................

Z

??

Z Description

Zip Tone Ring tones that are sounded at the headset ear piece rather than through the speaker. It primarily used for attendants or Call Center ACD agents (such as Aeonix Contact Center).


Ta

3


Appendix

Z3

Terminals / Peripheral Devices, page 128Coral Card Names, page 139Coral Power Supply Units, page 152Systems, page 154

, Abbreviations, and Terms Appendix 127

Term

inal

s / P

erip

hera

l Dev

ices

3

................................................................................................................

Terminals / Peripheral Devices

TERMINALS Description

2500 SET The "normal" SLT touch-tone desk telephone.Term for a Single Line set with DTMF capability.

500 SET The “old” SLT rotary dial telephone deskset.Term for a Single Line set with Rotary dial.

Aeonix Dispatch Console

A Tadiran touch screen application for Aeonix, which can be operated from any desktop application, smart phone, or tablet, the Aeonix Dispatch Console is designed for dispatchers in a control room, providing direct connectivity to users or groups of users in mission critical environments.

Aeonix Touch A comprehensive, feature rich unified communications web client that offers a full range of capabilities that combine all the benefits of a standard phone with the convenience and flexibility of an interactive software application, including audio and video calls, conferencing, and instant messaging with presence indication.

APA Application Processor Adapter module for FlexSet 280S/281S and DKT2000 sets

APDL Applications Processor Data Link

BRIA Softphone Bria is a carrier-grade SIP-based softphone application for Android and IOS mobile devices. It enables you to manage your communications easily and efficiently – all from your computer desktop. Replacing or complementing your hard phone, Bria allows you to make VoIP and Video calls over IP, see when your contacts are available, send Instant Messages and transfer files with ease and efficiency.

CAP Computerized Attendant Position

DIM Data Interface Module

DKT Digital Key Telephone

DKT 1110 11xx DKT with display (2x24)

DKT 11xx 12 button DKT with small footprint

128 Appendix Tadiran - Glossary of Acronyms, Abbreviations, and Terms

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DKT 212x 12 button DKT with display (2x40)

DKT 21x1 12 button DKT with PEX installed

DKT 21xx 12 button DKT with a large base (foot print)

DKT 232x 28 button DKT with display (2x40)

DKT 23x1 28 button DKT with PEX installed

DKT 23xx 28 button DKT with a large base (foot print)

DPEM Digital Programmable Expansion Module for DKT

DST Digital Standard Telephone or Digital Single-Line Telephone

EIS EKT to SLT Interface, Special Mode

EKT Electronic Key Telephone (discontinued)

EKT 1xx 8 button EKT or VDK (100, 101 or 121 type EKT's and 101 or 121 type VDK's)

EKT 2xx 16 button VDK or EKT (200, 201 or 221 type EKT's and 201 or 221 type VDK's)

EKT 3xx 24 button VDK or EKT (300, 301 or 321 type EKT's and 301 or 321 type VDK's)

EKT-PF Electronic Key Telephone with Power Fail


Tadiran - Glossary of Acronyms, Abbreviations, and Terms Appendix 129

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EXP39 Expansion Module (20 DSS LCD Label) for T328.The EXP39 LCD digital programmable expansion module is designed to improve the power and flexibility of the T328 phone. It features a 160x320 graphic LCD and 20 physical keys, each with a dual-color LED. These show very clearly which function has been selected and make operation very easy. 20 additional keys can be added via a page switch, bringing the number of programmable keys up to 40. Each programmable key supports functions that include speed dialing, plus BLF/BLA, intercom, call forward/transfer/hold/park/pickup/return. This allows up to one or two EXP39 units to be daisy-chained together. The EXP39 is ideal for receptionists, administrative assistants, call center agents, power-users, and executives who need to monitor and manage a large volume of calls on a regular basis.

EXP40 Expansion Module for T46G and T48G.The EXP40 expansion module expands the functional capability of your T46G phone, bringing it to a whole new level. It features a large graphic LCD. Two pages of 20 flexible buttons are shown on the display, which can be programmed with up to 40 various features, and productivity-enhancing features including BLF/BLA, speed dialing, call forward, transfer, park, pickup, and more.

FKT Fonetasy Key Telephone (PC phone)

FlexAttendant The FlexAttendant, Computerized Attendant Position for Coral, is a fully featured computerized softphone, designed for attendants or PC users in a multi-site or single-site organizational environment. The FlexAttendant is simple, yet effective user interface, enables the user to perform telephony functions from the PC in a most natural way. Ease of use combined with the "Power of Knowledge" offers the user a complete snapshot status such as busy idle, forwarding and do not disturb, of all the phone lines in the organization.

FlexIP Softphone

The FlexIP SoftPhone (also known as FLIPS) offers a full range of features and capabilities in a package that combines all the benefits of a physical FlexSet with the convenience and flexibility of a software-based, interactive application. The SoftPhone enables mobile users to establish a virtual office in any location, sending and receiving calls through an easy-to-use interface displayed on a desktop or laptop PC.



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FlexSet 120 12 button FlexSet with small footprint

FlexSet 120D 12 button FlexSet with display (2x24)

FlexSet 120S 12 button FlexSet with display (3x24) and 3 softkeys

FlexSet 121S 12 button FlexSet with display (3x24) and 3 softkeys.Requires Coral version 15.5

FlexSet 280 28 button FlexSet with a large base (foot print)

FlexSet 280D 28 button FlexSet with display (2x40)

FlexSet 280D-Z 28 button FlexSet with display (2x40) with a built-in Zip tone

FlexSet 280S 28 button FlexSet with display (3x40) and 5 softkeys

FlexSet 281S 28 button FlexSet with display (3x40) and 5 softkeys.Requires Coral version 15.5

FlexSet 40B Programmable Expansion Module for FlexSet 280,280D,280D-Z,280S,281S (or 280x series)

FlexSet 80P Same as FlexSet 80S plus built-in PEX for DPEMs and 2nd handset

FlexSet 80S FlexSet, with large 256X128 graphic display, 8 programmable buttons, built-in speakerphone, 10 soft keys, aided by 4 navigator keys, 19 fixed keys, alphanumeric keyboard, built-in APA.

FlexSet-IP 280S 28 button FlexSet-IP with display (3x40) and 5 softkeys

FLIPS FlexIP Softphone, seeFlexIP Softphone, page 130.

GKT-4320 Same as FlexSet 80S

GKT-4321 Same as FlexSet 80P



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KSI EKT to SLT Interface

MPEM Multi-Programmable Expansion Module for EKT and VDK keyets

Navigator Coral Navigator: a complete desktop management tool designed to increase user’s communication efficiency. Using familiar Outlook-like tools, Navigator provides users with an intuitive interface for maximizing Coral system communications platform.

P-335 Ideal for open space and call center environments.The P-335 is a best in class high fidelity IP phone that incorporates wideband audio to offer HD voice quality. The P-335 comes equipped with a high resolution display with adjustable backlighting, and a vast array of advanced telephony features via the Web or using the SIP provisioning tool developed by Tadiran.Phone settings can be configured via the Web. Includes up to 2 lines and 8 concurrent calls in total, 102x33 pixel backlit grayscale graphical display, PoE, 3 context-sensitive soft keys, 4 navigator keys and OK button, 16 fixed function keys.

P-450 Ideal for cubicle environments.

The P-450 offers integration with productivity enhancing applications and business processes, as well as unparalleled HD voice clarity, a high quality display with adjustable backlighting, and advanced telephony features via the Web or using the SIP provisioning tool developed by Tadiran.

Phone settings can be configured via the Web. Includes up to 3 lines and 8 concurrent calls in total, 256x116 pixel backlit grayscale graphical display, PoE, 4 context-sensitive soft keys, 4 navigator keys and OK button, 17 fixed function keys, customizable call progress tones.

P-Series P-335, P-450 Polycom SIP phones

PEM Programmable Expansion Module for EKT and VDK sets

PEX Peripheral EXpansion module for DKT2000 sets.It is used to allow DKTs 2XXX to support DPEM modules, it also supplies an additional receive only handset jack and supports increased loop distances. This ability requires the attachment of local power.



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PEX-F Peripheral EXpansion is an optional module connected to the base of a FlexSet 280/281 (280, 280D, 280D-Z, 281S and 280S)

PEX-FS Peripheral EXpansion is an optional module connected to the base of a FlexSet 280/281 (280, 280D, 280D-Z, 281S and 280S)

PEX+APA PEX+APA module for FlexSet 280S

QLD Queue Lamp Display

QND Queue Numeric Display

SeaBeam Softphone

Coral SIP-based softphone

Sentinel Session Border Controller (SBC) unit for Coral Systems

SLT Single Line Telephone

T-304, T-402, T-404, T-408

Wireless handset for Coral FlexAir systems

T19P Entry-level SIP phone T19P for Aeonix, offers features and performance usually associated with much more advanced phones. High quality materials and a generous 132 x 64-pixel graphical LCD that provides a clear 5-line display ensures both a smoother user experience and easy access to much more visual information at a glance. The T19P supports a single VoIP account, simple, flexible, and secure installation options, as well as IPv6, SRTP/ HTTPS/ TLS, VLAN and QoS. It includes a headset and is wall-mountable. And dual 10/100 Mbps network ports with integrated PoE are ideal for extended network use - the T19P is truly especially designed for better business.

T207M T207M MGCP (VoIP) terminal, small display, PoE

T207M/NP T207M MGCP (VoIP) terminal, small display, no PoE



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T207S T207S SIP (VoIP) terminal, small display, PoE

T207S/NP T207S SIP (VoIP) terminal, small display, no PoE

T208M T208M MGCP (VoIP) terminal, large display, PoE

T208M/BL T208M MGCP (VoIP) terminal, large display, PoE, Back Light

T208S T208S SIP (VoIP) terminal, large display, PoE

T208S/BL T208S SIP (VoIP) terminal, large display, PoE, Back Light

T21P E2 The T21P E2 entry level PoE VoIP phone with full duplex speakerphone is equipped with a 132x64-pixel graphical LCD with backlight showing a clear data display, four softkeys, and two SIP accounts. It is configured using Aeonix Auto Provisioning.

T23P

T27P

T320 Enterprise HD Entry-Level IP Phone.See T320 and T320P below, for a short description.

T320 and T320P The T320 and T320P (PoE model) entry-level phones are equipped with a TI TITAN chipset with a 2x15 character LCD. They offer two VoIP accounts, high-definition audio, a broad range of voice codecs and security protection for privacy. They also provide rich features that include headset, PoE (T320P model) and PnP Auto-provisioning. They allow users to make calls in a simple, convenient and reliable manner while meeting all basic business feature requirements. The T320 and T320P are easy to install and are a perfect fit for both corporate office and residential users.

T320P Enterprise HD Entry-Level IP Phone with PoE.See T320 and T320P below, for a short description.



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T322 Professional IP Phone, T322 SIP (VoIP) terminal.It requires enterprise LAN connection.The T322 phone features an intuitive user-interface and enhanced functionality to make user interaction and operation very easy and efficient. The TI TITAN chipset and TI leading VoIP voice engine provide enhanced high-definition audio. The phone offers a graphic display screen with back light of 132x64 pixels. The display features a back light which is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle. The bottom line of the display is used to activate any of four dynamic soft keys which automatically change to display features based on the phone’s current calling state (idle, busy, conf, hold, etc.).As a cost-effective IP solution, the T322 phone helps users to streamline their business systems and delivers a powerful, secure and consistent communication experience for both small and large office environments.

T328 Executive IP Phone, T328 SIP (VoIP) terminal.

It requires enterprise LAN connection.

The T328 phone is designed for business users who need rich telephony features, a friendly user-interface and superb voice quality. A high-definition voice quality and a large, high-resolution graphical display (320x160 pixels) guarantees an excellent user experience.

The display features a back light which is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle. The bottom line of the display is used to activate any of four dynamic soft keys which automatically change to display features based on the phone’s current calling state (idle, busy, conf, hold, etc.).

To ensure that audio data remains confidential, the T328 phone also supports security standards, Open VPN and AES encryption. These features guard against electronic eavesdropping and data theft. The T328 phone supports up to two EXP39 expansion modules.

T41P Feature-rich phone for business.The T41P is a feature-rich SIP phone for business. This 3-Line IP phone has been designed by pursuing ease of use in even the tiniest details, delivering a superb sound quality as well as rich visual experience. With programmable keys, this phone supports vast productivity-enhancing features, using standard encryption protocols to perform highly secure remote provisioning and software upgrades.



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T42G Gigabit phone for business.The T42G is a feature-rich SIP phone for business users. This 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. Delivering a superb sound quality as well as rich visual experience, it supports seamless migration to GigE-based network infrastructures. With programmable keys, this phone supports vast productivity-enhancing features, using standard encryption protocols to perform highly secure remote provisioning and software upgrades.

T46G Revolutionary Gigabit phone with color LCD and a multitude of professional features.The T46G is a revolutionary SIP phone for executive users and busy professionals. With a high resolution TFT color display (480x272 pixels), the T46G delivers a rich visual experience. Optima HD technology enables rich, clear, life-like voice communications. The phone also supports Gigabit Ethernet and a variety of device connections, including headset and Bluetooth USB dongle. With programmable keys, this IP phone supports vast productivity-enhancing features requirements. It also supports key expansion capability for an attendant console application.The display features a back light which is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle. The bottom line of the display is used to activate any of four dynamic soft keys which automatically change to display features based on the phone’s current calling state (idle, busy, conference, hold, etc.).To ensure that audio data remains confidential, the T46G phone also supports security standards, Open VPN and AES encryption. These features guard against electronic eavesdropping and data theft. The T46G phone supports an EXP40 expansion modules, which can be programmed with up to 40 keys.



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T48G Ultra-elegant Gigabit phone with touch screenWith a touch screen display (800x480 pixels), the T48G delivers the ultimate visual experience. Optima HD technology enables rich, clear, life-like voice communications. The phone also supports Gigabit Ethernet and a variety of device connections, including both wired and wireless headsets and Bluetooth USB dongle. With programmable keys, this IP phone supports vast productivity-enhancing features requirements. It also supports key expansion capability for an attendant console application.The display features a back light which is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle. The bottom line of the display is used to activate any of four dynamic soft keys which automatically change to display features based on the phone’s current calling state (idle, busy, conference, hold, etc.).To ensure that audio data remains confidential, the T48G phone also supports security standards, Open VPN and AES encryption. These features guard against electronic eavesdropping and data theft. The T48G phone supports an EXP40 expansion modules, which can be programmed with up to 40 keys.

T49G The T49G video collaboration phone is designed for executives and teleworkers. It strikes the perfect balance between simplicity and sophistication, enabling high quality communications for business executives and professionals alike. With an enlarged, eight-inch, liquid crystal display (LCD) touch screen (1280x800 pixels), as well as high definition (HD) video and audio, the T49G facilitates seamless and efficient collaboration between employees, business partners, key stakeholders andcustomers.Furthermore, the T49G video collaboration phone boasts 802.11 a/b/g/n Wi-Fi connectivity, as well as Bluetooth 4.0 with Enhanced Data Rate (EDR) technology.This combination of advanced technology facilitates faster data transmissions and High Definition Multimedia Interface (HDMI) output for high quality media exchanges.Other useful features include programmable keys, a centralized notification hub and an advanced control center. T49G also allows users to record calls and transfer screenshots via USB flash drive.

TA-1088/PT Military Field Tadiran Telephone. Requires 8SM, 8SMipx card.



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TEM Expansion Module, 22 keys, for Expansion Module, 22 keys, for T200 Series

TIM Terminal Interface Module

VDK Voice Data Key telephone set (discontinued)

VDM Voice Data Module for DKT2000 set

VIC Vision-Impaired Console (see also VSM)

VP530 SIP HD Video Touch Screen Phone. It is an advanced, executive-level IP Video Phone. With integrated audio, video and applications, the VP530 is a very powerful business video phone. Its large display and easy use make it an ideal all-in-one tool for today’s busy business leaders, regardless of where they happen to be. With excellent performance and rich business features, the VP530 offers an all-round, face-to-face network experience that allows users to interact and communicate like never before. Efficient person-to-person contact by video call or video conferencing leads to lower travel costs and faster decision-making.

VSM Voice Synthesizer Module for Visually Impaired operator connected to an EKT (see also VIC)

X338 Expansion module for T328. Adds 38 independent, programmable buttons. Up to 3 modules can be daisy-chained together.



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Coral Card Names

CARDS Description

12Sx Office 12 port SLT interface piggyback card with MW lamp support, plugged on the 8S Office card, for 20S Office.

16Fx Office 16 digital Station FlexSet Terminal/Telephones interface piggyback card, plugged on the 4/8S Office card, for 4S16F Office or 8S16F Office.

16GC Quad Group Controller card for the Coral FlexiCom 6000 and Coral IPx 4000 (discontinued, replaced by 32GC card)


16SDT, 16SDTsl

16 port digital station card with 2B+D signaling, requires Version 9.62 and higher in the Coral and Version 5 or higher DKTs & DSTs.

16SFT, 16SFTipx, 16SFTsl, 16SFT Office

16 port digital station FlexSet Terminal/Telephones interface card

16SH 16 port SLT interface with MW (discontinued, replaced by 16SLS)

16SH/S 16 port SLT interface with MW (discontinued, replaced by 16SLS)

16SH/S-LL 16 port Long Loop SLT interface card with MW lamp support

16SKD 16 Station Key Digital circuit card with 2B+D signaling (DKTs)

16SKK FlexAir Station Key Wireless Interface card with support for 16 RBS (Radio Base Stations)


16 port 2-Wire; Single Line Station interface card with message waiting lamp support (standard SLT), requires Coral version 9.62 and higher

20S Office 20 port 2-Wire; Single Line Station interface card with message waiting lamp support (standard SLT)


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24SFT, 24SFT Office


24SLS 24 port 2-Wire; Single Line Station interface card with message waiting lamp support (standard SLT), requires Coral version 9.62 and higher

2DT, 2DTipx, 2DT Office

Coral’s Universal Digital Trunk card. It can function as two circuits of a PRI-30, PRI-23, 30T, 30TM, or T1 application card, database selection.

NOTE:Due to logistical requirements, the cards are labelled: "PRI-2DT", "PRI-2DTipx" or "PRI-2DT Office” ,on the front panel and on attached shipping documentation.

2SD 2 line Station Voice and Data (VDK) circuit card (discontinued)

2SK 2 line Station (EKT) Key Telephone interface card

2SKW, 2SKWsl CoralAIR Station Key Wireless interface card (Master/Slave) with support for 2 RBSs

30T, 30T/E, 30T/x, 30Tipx, 30Tsl, 30T Office

30 Digital Trunk circuit card - E1 European StandardE1 line carrying a 2048 Kbps signal that meets ITU-T Rec.G.703

32GC Quad Group Controller card for the Coral FlexiCom 6000 and Coral IPx 4000

4ALS Four ALS70 (Abonnee Lijn Signalering 1970) Trunk circuit card - Netherlands Standard

4ALS/M Four ALS70 Trunk circuit card with Pulse Metering

4BID Four Trunk Belgium Inward Dialing (DID for Belgium) circuit card

4CID, 4CID Office

4CID piggyback card for displaying CID (Caller ID)

CARDS Description


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4DTR Four DTMF Receiver circuit card (discontinued)

4GC Quad Group Controller card for the Coral IPx 3000 and FlexiCom 5000 (512 Time-slots which is four times the timeslot capacity of an SVC)

4GID Four German Inward Dialing card (DID for Germany)

4IAA 4-port Integrated Automated Attendant digital card


4S+16Fx Office Combination station card, 4S Office and 16Fx Office cards on 4S Office board. 20 ports total.


4SH/S 4 port SLT interface card with message waiting (discontinued)

4SH/S-LL 4 port Long Loop SLT interface card with message (discontinued)

4SK 4 line Station (EKT) Key Telephone interface card

4SKW, 4SKWsl CoralAIR Station Key Wireless interface card (Master/Slave) with support for 4 RBSs

4T 4 port Trunk circuit card (discontinued, replaced by 4T-C)

4T Office Four Analog Loop Start Trunk Line with power fail circuits card

4T4Scsp Combined 4-trunk and 4-station card for UCx systems

4TBR, 4TBRipx, 4TBRsl, 4TBR Office

4 port Trunk Basic Rate Interface (BRI) circuit card (ISDN) 2B+D. Supports both S and T reference points. This means the card will support connections to CO or Terminal equipment. Supports QSIG Links to other PBXs.

CARDS Description


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4TBRP, 4TBRPsl

Four Trunk Basic Rate Interface (BRI) circuit card with Power option (Discontinued)



4T-CID Office 4 Analog Loop-Start Trunk Line with power fail circuits card with 4CID Office module



4TEM, 4TEMipx, 4TEMsl

Four Trunk E&M (Ear and Mouth signaling) Tie-Line (2/4 wire inter-exchange) circuit card

4TEMP Four Trunk E&M Pulsed Tie-Line (2/4 wire inter-exchange) circuit card

4TMR 4 Analog Trunk Line with Metering circuit card

4TMR-PF 4 Analog Trunk Line with Metering and Power Fail circuits card

4TMR-PF-G, 4TMR-PFipx-G, 4TMR-PFsl-G

4 Analog Trunk Line with Metering and Power Fail circuits card

4TNI Four Analog Trunk Line with Numbering Identification (for Russian market)

4TPF, 4TPFsl Four Analog Trunk Line with Power Fail circuits card

4TWL, 4TWLipx, 4TWLsl

Four Analog Trunk Two-way Loop (for New Zealand)

4VS Coral's 4-port Voice Storage card (discontinued)

4VSN Coral's 4-port Voice Storage card

CARDS Description


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4XMM 4MB XMM (eXpanded Mirror Memory) card for the Coral IPx 4000 and FlexiCom 6000

8ALS Eight ALS70 (Abonnee Lijn Signalering 1970) Trunk circuit card

8ALS/M Eight ALS70 Trunk circuit card with Pulse Metering

8BID Eight Trunk Belgium Inward Dialing circuit card

8CID 8CID piggyback card for displaying CID (Caller ID)

8D8Ssl 8 Digital Key and 8 Single Line Telephones interface card for the Coral FlexiCom 200 & Coral SL

8DID Eight Trunk Direct Inward Dialing circuit card




8DTD 8 Dial Tone Detector circuit card

8DTMF 8 DTMF Receiver circuit card

8DTR 8 DTMF Receiver circuit card (discontinued)

8Fx Office 8 digital Station FlexSet Terminal/Telephones interface piggyback card, plugged on the 4/8S Office card, for 4S8F Office or 8S8F Office.




CARDS Description


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8SD 8 Station Voice and Data (VDK) circuit card (discontinued)

8SDT, 8SDTsl Standard Digital 8 line Telephone interface card

8SFT, 8SFTipx, 8SFTsl, 8SFT Office


8SH/S 8 port SLT interface card with message waiting (discontinued, replaced by 8SLS card)

8SH/S-LL 8 port Long Loop SLT interface card with MW (discontinued)

8SK 8 Station (EKT) Key Telephone circuit interface card

8SKD 8 Station Key Digital circuit card (discontinued)

8SKK, 8SKKipx, 8SKKsl

FlexAir Station Key Wireless interface card with support for 8 RBS (Radio Base Stations)

8SLS, 8SLSipx, 8SLSXipx, 8SLSsl

8 port 2-Wire; Single Line Station interface card with message waiting lamp support (standard SLT), requires Coral version 9.62 and higher

8SM, 8SMipx 8 Magneto Telephone circuit card

8SVD 8 Station Voice and Data (VDM, 2W-DIM) Key Digital circuit card (discontinued)

8T 8 Trunk circuit card (discontinued, replaced by 8T-C)

8T Office 8 Analog Loop Start Trunk Line with power fail circuits card

8T4Scsp Combined 4-station and 8-trunk card for UCx systems

CARDS Description


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8TBR, 8TBRipx, 8TBRsl

8 port Trunk Basic Rate Interface (BRI) circuit card (ISDN) 2B+D. Supports both S and T reference points. This means the card will support connections to CO or Terminal equipment. Supports QSIG Links to other PBXs

8TBRP, 8TBRPipx, 8TBRPsl

8 Trunk Basic Rate Interface (BRI) circuit card with Power option



8T-CID Office 8 Analog Loop-Start Trunk Line with power fail circuits card with 8CID module



8T-Gipx 8 Analog Trunk Line card

8TPF, 8TPFsl 8 Analog Trunk line card with Power Fail circuits card (discontinued, replaced by 8T-C and 8T-Cipx)

8XMM 8MB XMM (eXpanded Mirror Memory) card for the Coral IPx 4000 and FlexiCom 6000

ASU Auxiliary Service Unit circuit card is a Coral card used as a alternative to the RMI-212. It has all components of the RMI except it has no modem.

CLA CoraLINK Adaptor module

CLA-ATS CoraLINK Adaptor card (Coral IPx 4000 and Coral FlexiCom 6000)

CNF Conference circuit card

CNSsl Conference (six 3-Way CNF and one 6-Way meet me bridge) and Synchronization card (Coral FlexiCom 200 and Coral SL)

DPC Digital Protocol Converter Card

CARDS Description


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FCLA Fast CoraLINK Adaptor module

FDC Floppy Diskette Controller (Coral Common Control with MSX)

FMsl 4MB Flash Memory (Coral FlexiCom 200 and Coral SL)

FSX 2.5MB Flash Memory piggy-back card located on the MSX card

FSX1M 1MB Flash Memory piggy-back card located on the MSX card

HDC High Density Control card (Coral FlexiCom 400 and Coral IPx 800)

iCMC, iCMC-200

Integrated Coral Message Center circuit card

iDSP 64 circuit FSK tone generator shared service card, supports Caller ID function for SLT users

IMC16 Integrated Memory Cartridge 16MB Flash Memory (for the MEX-IP2 card)

IMC8 Integrated Memory Cartridge 8MB Flash Memory (for the MEX-IP card)

IPC, IPCipx, IPC Office

Coral’s Integrated PC card. General purpose applications PC card.

IPG Internet Protocol (IP) telephony Gateway

iVMF Integrated Voice Mail Flash card

IWC Integrated Personal Computer Console card interface

LIU Line Interface Unit

LSScsp Local Softswitch Server (LSS) for UCx systems

CARDS Description


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MAP Management Applications Platform (MAP). Adaughter board on the Coral Main Control Processor cards (MEX-IP2 and MCP-IPx2) enabling the Coral system to run one or more external applications on the same PC supported by the Coral system.

MBcsp Main Board (MB) for UCx systems

MBC-ATS Mother-Board Control card (Coral IPx 4000C and FlexiCom 6000)

MBP Office Mother Board for Peripheral cards (used in the Coral IPx Office main unit)

MBPslx Mother Board for Peripheral cards (Coral FlexiCom 200 and Coral SL eXpansion unit)

MCB Office Main Control Board (attached to the Coral IPx Office main case at the floor of the front section and is connected to the MBP Office)

MCC Main Control Card for the DX Common Control (discontinued)

MCDX Main Controller DX (discontinued)

MCLA Multi CoraLINK Adaptor

MCP Main Control Processor circuit card (same as MEX, MSX,MCC or MCPsl)

MCP-ATS Main Control Processor card (Coral IPx 4000C and FlexiCom 6000 Common Control shelf)

MCP-IPsl Main Control Processor card (Coral FlexiCom 200 and Coral SL)

MCP-IPx Main Control Processor card (Coral IPx 500M in V14)

MCP-IPx2 Main Control Processor card (Coral FlexiCom 200 and IPx 500M in V14 or higher)

MCPsl Main Control Processor card (Coral FlexiCom 200 and Coral SL)

MECcsp Memory Expansion Card (MEC) for UCx systems

CARDS Description


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MEX MCP card (Coral-I,II,III Common Control in V10 - 12)

MEX-IP MCP card (Coral FlexiCom 300, 400, 5000 and Coral IPx 800M, 3000M Common Control in V14)

MEX-IP2 MCP card (Coral FlexiCom 300, 400, 5000 and Coral IPx 800M, 3000M Common Control in V14 or higher)

MFR Multi Frequency Receiver card

MPG Mini Piggyback for 4GC Interconnection

MPG-ATS Main Piggyback Group controller interface card (Coral IPx 4000 and Coral FlexiCom 6000)

MR Office Shared Service and Auxiliary Card for the IPx Office main unit

MSBipx Main Service Board (Coral IPx 500M main cage)

MSBsl Main Service Board (Coral FlexiCom 200 and Coral SL base unit)

MSDX Mass Storage DX (discontinued)

MSPipx Main Service Board of the expansion cage IPx 500X

MSX MCP card (Coral I,II,III Common Control in V8.xx - 9.xx)

NTU Office NeTworking Unit card for the IPx Office main unit

PB Peripheral Buffer card

PB24 Peripheral Buffer card (Coral IPx 3000, Coral FlexiCom 5000, Coral III-HD-32/48 and Coral III-30/45)

PB-ATS Peripheral Buffer card (Coral IPx 4000 and Coral FlexiCom 6000)

PBD, PBDN Peripheral Bus Driver (Coral Coral III-30/45)

CARDS Description


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PBD24M Peripheral Bus Driver Master (Coral FlexiCom 5000 and Coral III-HD-32/48)

PBD24S Peripheral Bus Driver Slave (Coral IPx 4000, FlexiCom 5000, 6000 and Coral III-HD-32/48)

PBD-ATS Peripheral Bus Driver piggyback card (Coral IPx 4000 and Coral FlexiCom 6000)

PRI23, PRI23ipx, PRI23sl

Primary Rate Interface Card - North American Standard

PRI30, PRI30ipx, PRI30sl, PRI30 Office

Primary Rate Interface Card - ETSI spec.

PRI-2DT, PRI-2DTipx, PRI-2DT Office

See 2DT, 2DTipx, 2DT Office, page 140

PUGW, PUGWipx

Universal Network Interface Card for SIP and MGCP terminals.

PUGW-2G, PUGW-2Gipx

Same as PUGW and PUGWipx with a built in MRC card, a USB connector for SeaMail on stick, and extra shared services.

PX Peripheral eXpansion buffer card (Coral IPx 800X 1st expansion unit)

RMI Remote Maintenance Interface circuit card

RMI Office Shared Service and Auxiliary Card for the IPx Office main unit

RSIA Remote Shelf Interface Adaptor card

RSIM Remote Shelf Interface Master card

RSIS Remote Shelf Interface Slave card

CARDS Description


Cor

al C

ard

Nam

es3

SACcsp Server Adapter Card (SAC) for UCx systems

SAU Software Authorization Unit

SFC IPC/SFC card Simplicity For Coral (Voice Mail Center)

SKPG SKW Piggyback card, which is installed on board the SKW/x-Master card

SPG Small Piggyback Group controller card plugged on the SVC-24/DT card

SS7 Signaling System 7 (for PSTN)

SVC-24 Service and Control circuit card for the Coral FlexiCom 300, 400V

SVC-24/DT Same as SVC-24 and includes an SPG card in piggyback fashion

T1, T1ipx, T1sl 24 Digital Trunk circuit card - North American Standard

uCMC IPC/uCMC Unified Coral Messaging Center

UDF Universal Digital trunk data Filter

UDT, UDTipx, UDT Office

Universal Digital Trunk (can function as a T1 or PRI-23 application card, jumper selection)

UGW, UGWipx Universal Gateway card (for MG-15/30/60)

UGW-E, UGW-Eipx

Universal Gateway card (for MG-15/30/60/24/48/72)

ULI UGW Line Interface module

U-MR Office Shared Service and Auxiliary Card for the IPx Office main unit

URC Universal Resources Card

CARDS Description


Cor

al C

ard

Nam

es3

U-RMI Office Shared Service and Auxiliary Card for the IPx Office main unit

WiFi Office WiFi card for the Coral IPx Office main unit

CARDS Description


Cor

al P

ower

Sup

ply

Uni

ts3

................................................................................................................

Coral Power Supply Units

PS Description

APS-2 AC Power Supply (Coral FlexiCom 400 and Coral II)

APS-75 AC Power Supply (Coral FlexiCom 300 and Coral I)

APSR-75 AC Power Supply with Ringer (Coral FlexiCom 300 and Coral I)

APSsl AC Power Supply (Coral FlexiCom 200 and Coral SL)

CPS Control Power Supply (Coral FlexiCom 5000 and Coral III)

MPS Main Power Supply

MPSslx Main Power Supply backplane card (Coral FlexiCom 200 & Coral SL expansion unit)

PPS Peripheral Power Supply (Coral FlexiCom 400, 5000, 6000 and Coral II, III)

PS Office AC AC Power Supply (Coral IPx Office)

PS Office DC DC Power Supply (Coral IPx Office)

PS19 AC AC Power Supply (Coral IPx 800, 3000)

PS19 DC DC Power Supply (Coral IPx 800, 3000, 4000)

PS19 DC-D Duplicated DC Power Supply (Coral IPx 800, 3000, 4000)

PS500 AC AC Power Supply (Coral IPx 500)

PS500 DC DC Power Supply (Coral IPx 500)

PS-ATS Power Supply (Coral FlexiCom 6000 and IPx 4000) control cage


Cor

al P

ower

Sup

ply

Uni

ts3

PS-Gcsp Power Supply-Gateway (PS-G) for UCx systems

PS-Scsp Power Supply-Server (PS-S) for UCx systems

RNG-1 Ringer Power Supply module (Coral FlexiCom 300 and Coral I)

RNGslx Ringer Power Supply (Coral FlexiCom 200 & Coral SL expansion unit)

RPS Ringer Power Supply (Coral FlexiCom 400,5000,6000 and Coral II,III)

TPS Telephone Power Supply (115/230VAC to 24VDC)

PS Description


Syst

ems

3

................................................................................................................

Systems

System Description

Aeonix Complete VoIP solutions for all size enterprises.The Aeonix is a very powerful and yet flexible multimedia communication platform built on advanced concepts and technologies. It is designed to satisfy all the telecommunicaitons and messaging needs of an organization. The Aeonix can be scaled from single site to a large distributed network leveraging standard endpoints such as SIP telephones, softphones, and WiFi devices, and supporting applications such as contact center, unified messaging and conference bridges. For detailed information refer to the Aeonix Product Desription.

Aeonix SE Tadiran Aeonix system for small enterprise, up to 100 endpoints.

CDRS 200 Compact Digital Rugged Switch based on FlexiCom 200 (discontinued, replaced by CDRS 200E)

CDRS 200E Compact Digital Rugged Switch (main cage) based on IPx 500M

CDRX 200E Compact Digital Rugged switch (eXpansion cage) based on IPx 500X

Coral I (discontinued, replaced by Coral FlexiCom 300)

Coral II (discontinued, replaced by Coral FlexiCom 400V)

Coral III-4GC (discontinued, replaced by Coral FlexiCom 5000)

Coral III-DX (discontinued, replaced by Coral FlexiCom 6000)

Coral III-SVC (discontinued, replaced by Coral FlexiCom 5000)

Coral SL (discontinued, replaced by Coral FlexiCom 200)

FlexiCom 200 Coral FlexiCom 200 system (discontinued)


Syst

ems

3

FlexiCom 300 Coral FlexiCom 300 system (discontinued)

FlexiCom 400 Coral FlexiCom 400 system with HDC controller

FlexiCom 400V Coral FlexiCom 400 system with SVC-24 controller (discontinued)



FlexLITE 3000XE

Coral IPx 3000XE remote even expansion cage without PB24 card

FlexLITE 400 Coral FlexiCom 400 remote shelf without control cards

FlexLITE 5000 Coral FlexiCom 5000 remote expansion cabinet without PB24 cards




IPx 4000C Coral IPx 4000 Control cage






System Description


Syst

ems

3


IPx Office Coral IPx Office system (an "all in one", IP-converged telephony solution for small to medium sized business establishments)

ISBX Integrated Services Business Exchange (Coral ISBX I, II, III, SL)

TGW Tadiran Gateway family for Aeonix (TGW4S, TGW8-2G, TGW8S-2G, TGW16-2G, TGW16-2G-DC, TGW24-16-2G, TGW24-16-2G-DC, TGW24-24-2G, TGW24-24-2G-DC, TGW96-24-2G, TGW96-24-2G-2AC, TGW96-24-2G-DC, TGW96-24-2G-2DC, TGW96-96-2G, TGW96-96-2G-2AC, TGW96-96-2G-DC, TGW96-96-2G-2DC, TGW1E1-2G, TGW1E1-2G-2DC, TGW2E1-2G, TGW2E1-2G-2DC, TGW4E1-2G, TGW4E1-2G-2DC)

TGW4S TGW with 4FXS, 4 concurrent calls

TGW8-2G TGW with 4FXS and 4FXO, 8 concurrent calls + Failover

TGW8S-2G TGW with 8FXS, 8 concurrent calls

TGW16 TGW with 8FXS and 8FXO, 16 concurrent calls, PS-AC.

NOTE: EOL, replaced with TGW16-2G.

TGW16-2G TGW with 8FXS and 8FXO, 16 concurrent calls, PS-AC.

TGW16-2G-DC TGW with 8FXS and 8FXO, 16 concurrent calls, PS-DC.

TGW24-16 TGW with 24FXS, 16 concurrent calls, PS-AC.

NOTE: EOL, replaced with TGW24-16-2G.

TGW24-16-2G TGW with 24FXS, 16 concurrent calls, PS-AC.

TGW24-16-2G-DC TGW with 24FXS, 16 concurrent calls, PS-DC.

TGW24-24 TGW with 24FXS, 24 concurrent calls, PS-AC.


System Description


Syst

ems

3

TGW24-24-2G TGW with 24FXS, 24 concurrent calls, PS-AC.

TGW24-24-2G-DC TGW with 24FXS, 24 concurrent calls, PS-DC.

TGW96-24 TGW with 96FXS, 24 concurrent calls, 1PS-AC


TGW96-24-2G TGW with 96FXS, 24 concurrent calls, 1PS-AC

TGW96-24-2G-2AC TGW with 96FXS, 24 concurrent calls, 2PS-AC

TGW96-24-2G-DC TGW with 96FXS, 24 concurrent calls, 1PS-DC

TGW96-24-2G-2DC TGW with 96FXS, 24 concurrent calls, 2PS-DC

TGW96-96 TGW with 96FXS, 96 concurrent calls, 1PS-AC


TGW96-96-2G TGW with 96FXS, 96 concurrent calls, 1PS-AC

TGW96-96-2G-2AC TGW with 96FXS, 96 concurrent calls, 2PS-AC

TGW96-96-2G-DC TGW with 96FXS, 96 concurrent calls, 1PS-DC

TGW96-96-2G-2DC TGW with 96FXS, 96 concurrent calls, 2PS-DC

TGW1E1 TGW with ISDN PRI, 1 E1/T1, 1PS-AC

NOTE: EOL, replaced with TGW1E1-2G-2DC.

TGW1E1-2G NOTE: TGW with ISDN PRI, 1 E1/T1, 1PS-AC

TGW1E1-2G-2DC TGW with ISDN PRI, 1 E1/T1, 2PS-DC


NOTE: EOL, replaced with TGW2E1-2G.

TGW2E1-2G TGW with ISDN PRI, 2 E1/T1, 1PS-AC

System Description


Syst

ems

3



NOTE: EOL, replaced with TGW4E1-2G.

TGW4E1-2G TGW with ISDN PRI, 4 E1/T1, 1PS-AC


UCx IP-PBX Unified Communications eXchangeUCx is Tadiran’s pure IP communications solution for the small and medium business. Optimally configured to meet the needs of any small business up to 120 IP phones, UCx is a powerful, yet affordable off-the-shelf standalone system. All-inclusive by design, it boasts a multitude of telephony features and is designed for ease-of-use. Simply plug in a compatible IP telephone and start communicating.

Wave 200 Wave Gateway system for Aeonix UC&C, housed in a Coral FlexiCom 200 package.


Wave 3000 Wave Gateway system for Aeonix UC&C, housed in a Coral IPx 3000M and IPx 3000XE/IPx 3000XO package.


Wave 400V Wave Gateway system for Aeonix UC&C, housed in a Coral FlexiCom 400V package.

Wave 500 Wave Gateway system for Aeonix UC&C, housed in a Coral IPx 500M package.


Wave 800 Wave Gateway system for Aeonix UC&C, housed in a Coral IPx 800M and IPx 800X package.

System Description


Syst

ems

3

Wave Gateway The Wave Gateway shifts the control of the Coral IPx/FlexiCom system over to the Aeonix, enabling the Aeonix to integrate the existing hardware of a Coral IPx/FlexiCom system, providing seamless interaction between Aeonix IP endpoints and Coral IPx/FlexiCom legacy equipment. All features of the Aeonix are applied to the trunks and stations of the Coral IPx/FlexiCom legacy equipment.

Wave Office Wave Gateway system for Aeonix UC&C, housed in a Coral IPx Office package.

System Description


Syst

ems

3


Visit us at: www.tadirantele.com

Israel +972-3-9262000

USA +1-

Russia +7-495-7750855

China +86-10-58696418

India +91-11-41523168 / 23353822

678-506-7200

Tadiran Documentation Terminology - Microsoft · Tadiran Documentation Terminology. The information contained in this document is proprietary and is subject to all relevant copyright,

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