Tackling Loneliness & Social Isolation in Dundee 24 ... · 10/24/2018  · presented on the Social Isolation Initiative in Dundee. Copies of her slides are included as Appendix 1,

Tackling Loneliness & Social Isolation in Dundee 24 October 2018

Introduction Held at the Steeple Church and hosted by Eric Knox, Chief Executive for Volunteer

Dundee, this Dundee Partnership Forum was attended by 59 delegates. These included community members, councillors, and staff from the public, voluntary, and private

sectors. Eric welcomed everyone to the event and gave an example of how volunteering helps

people to maintain connections. Peter Allan, Community Planning Manager, then got everyone participating in a game of ‘human bingo’ to help people to get to know others

at the event.

Welcome John Alexander, Leader of the Administration, DCC, then gave the formal welcome and

introduced the topic for the Forum. He hoped that the event would tease out some aims and ideas through being thought provoking and inspiring, and enable us all to leave with

thoughts of what more we can do for people experiencing loneliness and social isolation. The below is a summary of some of the key points from John’s introductory speech;

Ideas will contribute to tackling this important issue. While physical regeneration is already ongoing, we need to ensure that people are supported too. This will take time

as all communities, and all demographics are affected, and there are many risk factors. A 2016 NHS research paper identified that;

6% of people had fewer than one social contact each week 14% had fewer than three people they could turn to for support in a personal crisis

73% were not involved in their local community 11% stated that they often felt lonely

As a caring city, Dundee needs to challenge this issue, and by working together we can make lasting improvements. A national strategy, backed up with local work will help us

to ‘see what good looks like’ and build on ongoing work. Projects like Dial-Op and the Coldside Café are both good examples

We need to ask questions such as; Is there enough of a geographical spread of services and support?

Are there sufficient resources? Is there enough being done to reach the hard to reach?

We all need to be the ones supporting people across Dundee.

Coming Together in Dundee

Christina Cooper, Team Manager for Healthcare & Wellbeing at Dundee Voluntary Action,

presented on the Social Isolation Initiative in Dundee. Copies of her slides are included as Appendix 1, and the below is a summary of her presentation.

Christina began by giving definitions of Loneliness (a subjective feeling) and Social Isolation (an objective measure) and introducing the Equal Opportunities Committee

report on Social Isolation. This report identified that loneliness is an issue in Scotland, and further to the statistics in the introduction it found that

38% of adults felt lonely sometimes

Nearly a fifth of people (18%) have limited regular social contact in their neighbourhoods

22% feel that they don’t have a strong sense of belonging to their local community Eight out of ten carers have felt lonely or socially isolated as a result of looking

after a loved one

Through the Reshaping Care Fund, and then Integrated Care Fund, a number of

initiatives were introduced, following work with communities to determine what they felt would make a difference. These included; Community Cars, Community Companions,

HOPE (Helping Older People Engage), West End Timebank, Men’s Shed and LGBT Dundee. These all contribute to an environment in which interactions and connections are increased.

Work with communities highlighted that loneliness and social isolation are not restricted

to older people, but affect people of all ages and backgrounds. Loneliness is not usually caused by a single event, but often arises due to multiple contributing factors, and can have a profound impact on both mental and physical health.

To help tackle loneliness, a whole service approach is needed, with services working

together in partnership to meet need and avoid duplication. We have a host of services in Dundee to support people who are socially isolated and lonely, although this is not often their primary aim. Bringing these services together is key to success as no single

organisation will be able to tackle this issue alone. The community also need to be engaged and involved in strengthening these partnerships.

Several potential ways forward were suggested, including;

Devolved budgets to enable new approaches to be taken

Better use of participatory budgeting Encouraging tests of change and allowing time for change to be measurable

Developing flexible services outside the usual Monday-Friday 9-5 Making innovative use of technology Flexible cross-sector commissioning

Raising awareness of social isolation and loneliness Encouraging people to become Community Connectors

Roundtable Discussion 1

To help explore the issues around loneliness and social isolation, a range of ‘Personas’

were prepared for use as part of the three table discussion sessions. Small groups of 3-4 people at each table will be given a ‘Persona’ to work on as though they were a potential client needing help or guidance. Each group at a particular table had the same Persona.

In the first session, each small group ‘got to know their client’ which had information

included under headings of; Who am I? My social environment

My interests

My personality My skills

My dreams

Groups were encouraged to name their client to help identify with them and suggest any additional items under the above headings that they felt were relevant e.g. identifying additional skills that the client hadn’t done so themselves. Any additional items have

been added in italics within the eight completed Personas included as Appendix 2. By the end of this short session, each group would have a shared general understanding of what

their client’s life was like.

The Campaign to End Loneliness

Anne Callaghan, Campaign Manager Scotland gave a presentation on the Campaign to End Loneliness. Copies of her slides are included as Appendix 3, and the below is a

summary of her presentation. Anne began by outlining the origins of the Campaign to End Loneliness, how it is funded,

and the locations in which it works; Belfast, Cambridgeshire, Carmarthenshire & Pembrokeshire, and Glasgow. We then watched a short film from BeMoreUs.org which

cleverly used children speaking to (mostly) older adults to show us how easy it can be to make friends (available here).

Exploring loneliness as a subjective and unwelcome feeling Anne ranged across a number of relevant topics including;

We want to make loneliness everyone’s business Its impact on someone living on their own, and lacking social connections has

been shown to have an impact on health equivalent to smoking 15 cigarettes a

day Approximately 10% of older people experience chronic loneliness; about 100,000

people in Scotland Loneliness in old age is seen by nine in ten people as more likely than ever Admitting to being lonely is difficult, with many not wanting to feel they are a

burden on others

GPs report between one and five of their appointments every day are taken up by

people who make the appointment due to loneliness Loneliness is linked with depression, self-reported poor health and psychological

distress Anne outlined that there are many common trigger points and risk factors for loneliness

including; not having anyone to open up to, being widowed, being in poor health, being unable to do the things you want to, being a carer, not feeling that you belong in a

neighbourhood, living alone, etc. These are mirrored by a range of potential indicators which those working with people should be aware of.

The Campaign launched a public campaign, Be More Us, which so far has received over 11 million views, and are seeking to add individuals and organisations (from all sectors)

to the hundreds that have already joined. They are also working with the Royal College of GPs who have launched an eight point community action plan to help tackle loneliness.

The Office of National Statistics (ONS) has identified three profiles of people at particular risk from loneliness. These are;

Widowed older homeowners living alone with long-term health conditions Unmarried, middle-agers with long-term health conditions

Younger renters with little trust and sense of belonging to their area Alongside this profiling, the ONS and others are being encouraged to use either a single

question or UCLA scale to give broader and more consistent monitoring of loneliness. Cost effectiveness has also been looked at, with an estimate that for every £1 invested

in an effective intervention, £3 could be saved. The Campaign to End Loneliness and Age UK have worked together to produce a

Promising Approaches Framework (see slides in Appendix 3). This includes input from foundation services, direct interventions, structural enablers and gateway services, all

with a focus on reducing loneliness. Anne rounded off her presentation with several ways in which Dundee can make a

difference, many of which we already have underway and others which could potentially be developed for the future.

Join the Be More Us campaign Measure loneliness in any surveys that are carried out Ask (older) people what makes a difference? What would they like to see?

Consider the impact of things such as transportation and housing Check out the Chatty Café Scheme (see here)

Buddying, expanded volunteering schemes, and helping local people to link with each other

Following Anne’s presentation there was opportunity for a brief question and answer session, the main points of which are summarised below.

Mapping of where older people are may be useful in identifying geographic pockets

where help could be needed Colocation of services could be useful in coordinating support, Use of the Place

Standard could also help identify useful services to include ‘A Caring Place’ on Architecture & Design Scotland was mentioned. For more

information see here

Cultural resources should be drawn on The Chatty Café is a scheme to encourage people to talk to each other whilst

visiting cafés and similar places. Around 600 venues across the UK are part of the scheme. For more information see here o It is worth finding out what works in different spaces

o People do respond to ad hoc spaces for interaction Is friendliness in different areas a real thing?

o There are individual variations in how chatty people are o Glasgow has a Good Morning Call Service that is very good o Note: since the event, Carnegie UK have published ‘Quantifying Kindness,

Public Engagement and Place’ which highlights regional variations. To read this, click here

Overall, we need to work together to support people in order to tackle loneliness and social isolation

Roundtable Discussion 2

Groups returned to their personas / clients and focussed on the issues that could be

faced by them in relation to loneliness and / or social isolation. They were able to draw on the input from the previous two presenters, and were encouraged to take into account that people can feel lonely even when surrounded by others, and that some barriers may

have external causes.

The full list of barriers identified for each client is included within the eight completed Personas in Appendix 2.

Dundee Projects Panel

Erik highlighted that many Dundee projects could have been at the event to inform on the work they do and how it helps reduce loneliness and/or social isolation, but we could

only fit four into the agenda. Each project was given a few minutes to answer the question ‘what does your project do, and how does it help?’, before an open question

and answer session was held, with project representatives forming a panel.

Dial-Op & Go Project, Lali Tudela

Dial-Op provides a helpline to make information more accessible to people

It also provides befriending calls, via Blether Buddies, in which volunteers make weekly calls to people, building up relationships over time

Morning Call is another part of the service, which is a daily telephone check with

people, Monday to Friday. As well as checking in with the individuals, this also helps to give peace of mind to families

The Go Project helps people to attend activities of their choice with support of a volunteer. This helps increase confidence, social skills and make connections

Referral criteria are fairly simple. Clients need to be aged 18+, have poor physical

or mental health, or a long term condition, or be going through a life transition The project works in partnership with other agencies which in turn improves the

service able to be provided Coldside Community Café, Tony Thornthwaite

The café has been running for the last four years

It started up as a result of research carried out by what was then the Equally Well team, which identified social isolation as a common issue

Initially it was open one day per week and had more volunteers than customers to begin with

Numbers increased with a move from fixed low prices to pay what you can

It is now open three days a week and hoping to increase to four in 2019 In the last year >6,200 meals were served to visitors

The café is in a mixed community and received many single, male visitors who aren’t great at networking / socialising

An increasing number of volunteers at the café are from the community rather

than the church congregation Some of those using the café have been helped to start college

Several groups have spun off from the café including a walking group, community cinema, knitting group and singing group

Eagles Wings Trust, Mike Cordiner

The Trust was set up in 2000 and operates a soup kitchen during the evenings, Monday to Thursday

Staff get to know people who are generally homeless and have substance misuse

issues Relationships are built up with people accessing the service (which can take a long

time) and they are then supported with moving on Eagles Wings is part of the Dundee Drop In (DDI) Network and operates a drop-

in, 12:00 – 14:00, Monday to Thursday

This includes IT access to help with job search and maintaining online diaries for DWP benefit claims

Other agencies also attend this drop-in to provide additional support;

o Monday – Dundee North Law Centre

o Wednesday – CONNECT o Tuesday & Thursday – Shelter

Loneliness is a big barrier, as is the stigma associated with it. People leaving addictions often find it hard to connect with others

Community Companions, Clare Cockburn

The project has been running for about four years and provides a 1:1 befriending service, primarily for older people

Trained volunteers meet clients once or twice a week for a range of purposes, e.g.

home visits, shopping, cinema trips, going to the gym, etc. Social cafés at care homes and sheltered housing complexes are also visited to

enable participation in group based activities by residents and visitors The project works with both DCC and private care homes and has a tool that is

used to invite other projects in

A recent intergenerational project involved visits from two nursery schools over a six week period and has provided very positive feedback

Another intergenerational project is planned with students from two high schools (with an interest in the care sector) visiting care homes

Altogether, 57 volunteers provide over 95 hours of their time every week, providing short- or long-term help, 7 days a week, including during evenings

Some of the volunteers have their own health issues or support needs to take into

account Recently there have been more referrals of younger people and people with

disabilities Questions to the Panel

What are the challenges around social isolation?

People aren’t always aware of what services are out there o How can they be? A show of hands indicated that only 1/3 of those present

were previously aware of Dial-Op

Loss of social skills and confidence People don’t want to be burdensome or impose on others

Money is a big issue for café users o The change from a small charge to ‘pay what you can’ led to a 30% increase

in income and more people using the service, which is now for everyone – not

just the poor (“A service for poor people is a poor service”) Getting to know people. Building up trust

o having a variety of volunteers is useful with this Addiction issues

o Someone in recovery for a year and now in work was seeking to volunteer.

They were helped to do this in a place not associated with addictions Fear of change e.g. changes to Warden services are making people feel less secure

We are good at working together in Dundee, but the word always needs to be

spread more effectively

With regard to signposting and referrals, is there a way that the city’s 29 Councillors can help? Is there a portal for all these organisations?

The Dundee ‘My Life’ portal provides links to a host of information and services.

Click here to access o If your organisation is not on the My Life portal, please send the relevant

information to [email protected] A Recovery Road Map was produced earlier in the year which lists almost 100

sources of support for those going through Recovery from addiction. Copies

available via Rachel McReady, Parish Nurse at The Steeple Nurse There are also links available through A Local Information System for Scotland

(ALISS) which can be found here How do we go about (re)building relationships?

It is a big issue, and takes a long time, but doing it can help people with recovery from addiction. Spending this time is a key factor, and building up trust may also

involve taking some risks In some cases, social media has helped to reconnect people with their families

The Warden Service is relied up on by many older people. Taking this away risks increasing isolation, so what is being done to counteract this?

There is an aim to help people build up networks in the sheltered complexes It is important for services to encourage people to develop their own relationships

Both Community Connections and Dial-Op are receiving funds through the Health & Social Care Partnership. Morning Call in particular has seen an increase in the number of people being contacted

Volunteers - the value of them is huge, and they present both a challenge and an

opportunity. How do we encourage more people to volunteer and what do they get out of it?

We need to provide a quality volunteer experience in which they get something

back such as; o Involvement in a team

o Qualifications o Feeling valued and needed

Show that volunteering helps to break down barriers. This has been shown in

particular for people with disabilities who volunteer

People can often self-refer or have their families refer them to services. Where do people see information on services? Has any mapping of this been done?

Demographics work in relation to this is underway within the DCC Information &

Research Team

Round Table Discussion 3

This session was focussed on support and solutions and brought everyone at each table

together as a single group. Where delegates were aware of services and support that were available to their client to help them overcome barriers leading to loneliness or social isolation these were compiled in one section. This could draw on the information

provided through the Dundee Projects Panel as well as the earlier presentations.

In another section, other services and supports were suggested. These might be existing services that the delegates at the table were unaware of, or may be suggestions for additional services or actions that could be helpful. Again, these are included in the eight

completed Personas in Appendix 2.

Round Table Feedback

Each table was given the opportunity to feedback one or two points from their discussions. Given the different Personas being used, a range of subjects arose,

including; Volunteering, and its value to individuals is very important

o It would be beneficial for real volunteering to be recognised by the Department for Work & Pensions as part of people’s Claimant Commitments

o It provides a route into qualifications which many people may lack

o it provides interaction which may help those seeking to improve their English language skills

o Benefits the client, but also the agency / project within which they volunteer Those in a caring role for someone with a diagnosis of dementia are given a

mandatory assessment of their needs via their GP practice. This leads to an

exploration of options with regard to available support / respite and referrals to agencies such as Dundee Carers Centre

Access to information needs to be better, and more joined up o Needs to take people’s social circumstances into account when dissemination

is being looked at

o Everyone that an isolated or lonely person comes into contact with needs to be a signposter

o There is a lot of information out there, and people need to be able to find it Public access to information needs to be through a number of routes;

o Directory

o Posters o Services at community café’s

o Phone helpline Communication regarding what services are available, and how they are accessed

needs to be better

o Community Centres could help with this through any youth (or other) groups that are held there

o Workers in the support, advice and medical sectors all need to be more aware

of what’s available and increase their referrals for additional support. Being able to follow up on these referrals would also be useful

For each person, those in contact with them should focus on specific services / supports o For the client being discussed, these were Community Cars (to enable them to

get out and about), Silver Surfers (to help them connect with people online) and volunteering opportunities (to make use of their cooking skills in a social

context) Having a Mental Health First Aider in the workplace

o Perhaps as a shared resource across employers to enable smaller employers

to also have this support in place o Note: ‘Health & Work Support’ is a pilot that can provide support to those

struggling to stay in work due to their health, particularly those working in smaller businesses. For more information, see here)

Access to a confidential counselling service

Rounding off the feedback session, Peter Allan made everyone aware that the Dundee

Partnership’s Fairness Strategy will be reviewed in early 2019 and will include a response to some of the issues raised. Other existing strategies are also likely to be impacted by

some of the discussion points.

Scottish Government – A Connected Scotland

Bronach Hughes, Policy Officer, Social Isolation & Loneliness Strategy, Scottish Government. Bronach gave a presentation on the results of the recent consultation on A Connected Scotland. Copies of her slides are included as Appendix 4, and the below is a

summary of her presentation.

The draft strategy was launched in January 2018 and since then there have been a number of engagement events across Scotland and use made of the Citizen Space consultation platform. Altogether seventeen public engagement event summaries were

received and over 400 responses from individuals and organisations

Five main features of support were identified from consultation responses; policies & regulation, sustainable funding, education & training, designing support, and delivering support. More detail around these responses is given in the below sections. Delivery of

these was seen to be within the remit of six key stakeholder groups; Government

Local Authorities Private Sector

Health / Social Care

Third Sector Schools

Policies & Regulation Government expected to show leadership on social isolation & loneliness

o Setting policies

o Increasing funding to essential public services and third sector organisations

o Strengthen enforcement of policies that enable social connections Employers in the private sector seen as having a role in prioritising employees

wellbeing, and spreading information on relevant support Sustainable Funding

The negative impact of austerity on services needs to be addressed, especially in

relation to the Third Sector Longer term, sustainable funding is needed

The private sector could assist with funding as part of their corporate social responsibility

Education & Training Greater awareness of social isolation and loneliness are needed. Education and

training should establish a collective awareness The Government could lead with a national campaign The private sector, health, social care, and schools could support this with

awareness raising and signposting

Designing & Delivering Support There is a need for a range of support. One size does not fit all

Support options needs to be accessible and approachable, organised around a theme or demographic

Both informal (e.g. drop-in cafés) and more formal approaches (e.g. interest

groups) were seen as appealing Co-located or clustered services could help with pooling of resources and ease of

access Social prescribing seen by many as an effective way of connecting individuals to

relevant local support. this could be enhanced by

o more investment in community link workers o a central database of local support options

Volunteers are a key part of delivery of support Consultation responses also reflected on factors contributing to social isolation and

loneliness across Scotland, with four themes featuring prominently;

Transportation Limited access to transportation contributes to social isolation and loneliness It is a particular issue for those in rural areas and/or with disabilities

More needs to be done to join up modes of transport so people can get to where they need to go

Accessibility is an issue for older and disabled people, who may need door-to-door transport

Charites and social enterprises can meet some of these needs, but government

investment was also seen as needed

Housing

A perceived lack of safe, secure and affordable housing contributes to loneliness and isolation e.g. having to live more distant from social networks

Government investment seen as needed More communal spaces and community-based housing are needed to foster social

interactions

Public Spaces

Free, accessible and safe public, community and recreational spaces were seen to foster social connection o Need to be aware that some face access barriers

Spaces can host activities Cost is a barrier to accessing some spaces

Digital Technology

Useful where it links people to in-person activities or services

Beneficial in rural communities and for disabled people as it overcomes geographical and physical barriers to social interaction

There are barriers to the use of digital technology (e.g. cost) for some, while for others (especially young people) it reduces the amount of time spent in face to

face interactions Overall respondents felt that digital technology should supplement rather than

replace in-person social interactions

The analysis of consultation responses concludes that loneliness and social isolation will

take time to address, and that this will require investment in public and social services. There is a need to make use of existing channels such as workplaces and schools to engage people at risk of or already suffering from social isolation and loneliness. The

lived environment needs to be further developed, in particular the four themes commented on above. Community empowerment is another key area of work, alongside

individualised approaches to support those suffering from chronic social isolation and loneliness.

The full consultation analysis can be found here, and the final Scottish Government strategy will be published by the end of 2018.

Following Bronach’s presentation there was time for a few questions and comments, summarised below;

Is there going to be central government funding to address loneliness?

Yes. Details will be in the final strategy Were there any surprises from the consultation?

No. It does show that the Scottish Government have focus on the correct issues There was a good level of response which shows that people are invested in what

goes on in their area

From the content of the conversation today, how does it seem that we’re placed to deal with these issues?

It has been positive, including the points raised around a platform for signposting It is unclear whose responsibility a platform like that should be, but it is

encouraging for more people to be able to get information through it

Closing Remarks

Erik thanked everyone for their participation and gave a brief summary of the event, rounding off by saying that;

There is a lot already going on in Dundee, which can be confusing for some people We need to continuously improve what we’re doing and how we promote it

It is all about challenging ourselves and asking ‘what are we going to do differently?’

Feedback

Forty two feedback forms were returned following the event. These are collated and summarised in Appendix 5

Appendix 1

Coming Together in Dundee – Christina Cooper, Dundee Voluntary Action

Appendix 2

Completed Personas

Appendix 3

The Campaign to End Loneliness, Anne Callaghan, Campaign Manager Scotland

Appendix 4

A Connected Scotland, Bronach Hughes, Policy Officer, Scottish Government

Appendix 5

Altogether we received 42 feedback forms from the event, and the comments and ratings are

summarised below.

How helpful / useful did you find each of the following?

(Please give a rating of: 1 - not at all helpful / useful to 5 - very helpful / useful)

Coming Together in Dundee – Christina Cooper

Comment Useful / Helpful

(1-5) 4.4

Interesting to know about the work undertaken by Christina and her team *5

Good content *5

Informative presentation *3

Very interesting *2

Excellent description of the Reshaping Care Team journey and way forward

Passionate about subject

Slightly stilted delivery

Down to earth and realistic in an optimistic way

Hope it motivates agencies to work together

There is a need to hold these types of sessions in the future with different agencies

The Campaign to End Loneliness – Anne Callaghan

Comment Useful / Helpful

(1-5) 4.6

Very interesting speaker *3

Good information – didn’t know much about this *2

The video clip in the presentation is very powerful *2

Really good; really useful information *2

Reminder of stark figures around loneliness and social isolation *2

Engaging speaker – great material *2

Helpful *2

Interesting, good quality information and meaningful, heartfelt presentation

Very informative and passionate about the subject

Great presentation; insightful, useful links, and wonderful video

More needs done to end loneliness

High hopes for this

Useful insights and ideas

Was unaware of the services, very useful

Wide ranging and well summarised

Great food for thought and lots of new information

Really interesting to hear what’s happening on a wider scale / level across the UK and

about resources for measuring loneliness

Useful information on the Chatty Café scheme

Refreshing to hear that an independent organisation is out there trying to pull together

the research / information and disseminate to local and national organisations

Gave me more understanding about the campaign

Good to hear about the organisations addressing this

Dundee Projects Panel – Q&A

Comment Useful / Helpful

(1-5) 4.7

Really interesting / helpful to know what services are available in Dundee *7

Interesting to hear other organisations views and questions *2

Good to hear directly from organisations *2

Useful information *2

Useful to hear that the challenges faced are similar across the board

Good to learn the challenges faced by organisations and how they deal with these

Good to see the different approaches for specific areas

Great to hear of so many positive projects and see the benefits they bring to communities

and individuals alike

Interested in finding out how we can work together collaboratively in coming up with

solutions

Would like to be involved in future discussions as delivering a service focussed on isolation

and loneliness

Liked the ‘quick fire’ approach to help cover more ground

Found this especially helpful because of the focus on local initiatives

Learning more about local projects and issues

Great – hadn’t a clue about these four projects

All good local projects

Enjoyed it

Mixed questions, answered well

High quality speakers, great projects, enthusiastic workers

The enthusiasm of each speaker was fantastic

More useful insights

Good thinking; just right; great information

Excellent

Very informative – will take away leaflets and information given and discussed

More people need to know about these projects

Maybe useful to hold a longer panel session

Would be good to hear how DCC / DP are tackling social isolation

It always helps to hear of personal experiences

There is a lot of good work going on and nice for organisations to get the chance to be

heard and spread the word of what they do

Felt there was good discussion

Each organisation was different

Aware that there is much more going on out there

Scottish Government: A Connected Scotland – Bronach Hughes

Comment Useful / Helpful

(1-5) 4.3

Interesting overview. Looking forward to reading the report *8

Glad to hear and know that this is being addressed at government level *5

A good whistle-stop tour / run through of the analysis *2

Appears to be a useful person / presenter in this morning’s focus group. She is central to

taking away our thoughts and using them to process the policies

Good to have someone from the government at the meeting

Slightly too high level. Helpful to hear Government is ‘on it’ but there wasn’t the capacity

to dig into the full report

Reminder of consultation and the end result will be of interest

Professional presentation prompted me to want to progress to read more

Went on too long; (I) didn’t engage with speaker

Wide range of issues and information covered

Useful to know this

Sounds good

Good to hear there is active encouragement in learning the responses from everyone /

everywhere to then develop a comprehensive strategy Wasn’t enlightened by the findings

Good

Roundtable Discussions

Comment Useful / Helpful

(1-5) 4.6

Good opportunity to hear views / learn from other partners *4

It was very good for networking and seeing what groups / associations are available

*4

Good to be able to put thinking around these issues into practice *2

Very good discussion *2

Really useful to connect (with other projects) and the case study provided a useful

focus for discussion

Good how it got us thinking about realistic things and about local strategies and support

Good to dig into a specific case study but slightly too abstract to begin with (in

discussion session 1) regarding additional information we might like to add

Extremely helpful, exciting and interesting activity

Really enjoyed breaking down a client’s barriers and identifying services / supports and

groups to help tackle them

Different ideas were thrown into the pot

All very useful, and lots of common sense solutions suggested

Very thought provoking

Extremely good use of the day. Getting other people’s thoughts on their experiences

Great feedback – didn’t realise there were so many great projects

Excellent; I found out lots of information

Well facilitated

Very interactive part of the event

Interesting to hear from other perspectives

Would be good to get tables to pull together questions

Gathered information and now know about more services

Please circle an answer for each of the following questions

Was the length of the event: 100% about right

Was the venue: 80% very good 20% good

How relevant was the agenda: 73% very relevant 27% relevant

Time taken on presentations: 100% about right

Time taken on questions: 92% about right 8% too short

Do you have any further comments on the content of the event?

Great event *2

Thank you *2

We need more events like this

There is a need to hold more events in Dundee, perhaps in different communities

The ‘bingo’ was very thought provoking and helpful in ice breaking – I may take this

forward to a team meeting

Enjoyed the human bingo – next time ask about ‘five conversations a day’

Great networking icebreaker to start – made all the difference as I didn’t know anyone

else in the room

Found out about services I had not heard about before

Good meeting everyone and learning about what each other does

Very good and topical event. Lots of other people who could have been there who need to

engage in this topic e.g. DCC Housing, Schools, etc.

Useful and gave me, in my role as a Housing Officer, an insight into what is available

Excellent chairperson

I learned a lot about what is already available and have come away with a few ideas we may be able to use ourselves

Very good and informative event

Interesting event

A fun morning, made exciting and also humorous at times