GlobalProtect SSL VPN User Guide Page 1 of 28 GlobalProtect SSL VPN Client User Guide Table of Contents 1. Global Protect (VPN) – Windows Existing VPN upgrade instructions.........2 2. Global Protect (VPN) – Windows New VPN installation instructions..........7 3. Global Protect (VPN) – Mac Existing VPN upgrade instructions.................13 4. Global Protect (VPN) – Mac New VPN installation instructions..................18 5. Global Protect (VPN) – Android VPN installation instructions....................23 6. Global Protect (VPN) – iOS(iPhone/iPad)VPN installation instructions..26
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Table of Contents user guide (15Jun2017)[3].pdfGlobal Protect (VPN) – iOS(iPhone/iPad)VPN installation instructions..26 GlobalProtect SSL VPN User Guide Page 2 of 28 Global Protect
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GlobalProtect SSL VPN User Guide Page 1 of 28
GlobalProtect SSL VPN Client User Guide
Table of Contents
1. Global Protect (VPN) – Windows Existing VPN upgrade instructions.........2 2. Global Protect (VPN) – Windows New VPN installation instructions..........7 3. Global Protect (VPN) – Mac Existing VPN upgrade instructions.................13 4. Global Protect (VPN) – Mac New VPN installation instructions..................18 5. Global Protect (VPN) – Android VPN installation instructions....................23 6. Global Protect (VPN) – iOS(iPhone/iPad)VPN installation instructions..26
GlobalProtect SSL VPN User Guide Page 2 of 28
Global Protect (VPN) – Windows Existing VPN upgrade instructions
_____________________________________________________ 1. Open the GlobalProtect client which is installed on your laptop. 2. Enter the following information as stated below.
For Students: Username : stu.siat.edu.sg\<student ID> Password : <your student ID password> Portal : sitvpn.singaporetech.edu.sg
For Staff: Username : sf.siat.edu.sg\<user-name> Password : <Supply your Windows password> Portal : sitvpn.singaporetech.edu.sg
GlobalProtect SSL VPN User Guide Page 14 of 28
3. Click Apply and eventually you will be connected.
4. If you are running a lower version of GlobalProtect agent, then it will be auto upgraded. The following message will appear at the top right corner of screen near GlobalProtect logo.
5. After upgrade is finished, you will be disconnected as shown.
6. To connect VPN again.
Click on GlobalProtect Icon and click connect as shown. 7. Eventually you will be connected. You will not be required to provide
login information again.
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8. If in case you need to provide login information again,
Click on GlobalProtect icon and click "Show Panel"
On the home tab you can provide your login information and click connect, the status will change to connecting and eventually it will be connected.
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9. Should you face any issues, please provide your settings and details as shown below to IT Helpdesk.
Click on GlobalProtect icon as shown and click "Show Panel" and go to Details tab.
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10. To disconnect the VPN
Click on GlobalProtect icon as shown and click "Disconnect"
11. The icon will change as shown.
GlobalProtect SSL VPN User Guide Page 18 of 28
Global Protect (VPN) – MAC OSX New VPN installation instructions
_____________________________________________________ 1. Search and Install GlobalProtect client from Play Store and Accept to acknowledge that Global Protect needs elevated permissions.
2. Once the installation is completed, select OPEN.
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3. Enter the following information as stated below and select Connect.
For Students: Username : stu.siat.edu.sg\<student ID> Password : <your student ID password> Server : sitvpn.singaporetech.edu.sg
For Staff:
Username : sf.siat.edu.sg\<user-name> Password : <Supply your Windows password> Server : sitvpn.singaporetech.edu.sg
4. Select OK to allow connection and you will be connected as shown.
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5. To see the connection details, select 6. To disconnect from Global Protect, bring up your notification panel as shown below. Select VPN is activated by......And select Disconnect.
GlobalProtect SSL VPN User Guide Page 26 of 28
Global Protect (VPN) – iOS (iPhone/iPad) VPN installation instructions