TABLE OF CONTENTSnc.dsg.com.tw/supports/download/manual/IP1000_Mau-enB.pdf · 2013. 11. 11. · Understanding Your IP1000 1-2 IP1000 Operation Manual Overview In the past, real-time

Table Of Contents

IP1000 Operation Manual

TABLE OF CONTENTS

Chapter 1 Understanding Your IP1000 Overview All-in-one Design Comprehensive Operation Modes

VPN Mode ITSP Mode

Terminology Conventions

Chapter 2 Installing Your IP1000

Hardware Installation Connecting the DC Power Supply Connecting the FXO Interface Connecting the FXS Interface Connecting to TCP/IP Network Connecting the Auxiliary Telephone Power

Port Definition LED Indicators

Chapter 3 Configuring Your IP1000

Preparing to Configure IP1000 Configuration Items Basic Setup

IP Address Gateway IP Address Subnet Mask

ITSP Setup ITSP Account Long-distance Code International Code Country Code

Dial Plan Setup Patterns for Local IP1000 to Remote IP1000 Extensions Patterns for Local IP1000 to Remote PSTN Patterns for Local IP1000 to Local IP1000 Extensions/Local PSTN Patterns for Local IP1000 to DSG VoIP Devices

DHCP Function DNS Address Authentication Setup

Password for FXO Password for FXS Telnet Password

Rings to Answer Connected Type

Table Of Contents

IP1000 Operation Manual

Running Mode Port Configuration Device ID Voice Configuration

Play Volume Record Volume Echo Supression

Upgrade Software On-line Exit Configuration Restoring to Default Settings

Chapter 4 Making Internet Phone Calls

Make Sure You Are Online In VPN Mode

Scenario 1: Local Extension to Remote Extension Scenario 2: Local Extension to Remote PBX Scenario 3: Local PSTN to Remote Extension Scenario 4: Local Extension to Remote PSTN Scenario 5: Local PSTN to Remote PSTN Scenario 6: Local Extension to Local Extension Scenario 7: Local Extension to Local PSTN Scenario 8: Local Extension/PSTN to DSG VoIP Devices

In ITSP Mode Scenario 1-7: Local IP1000 to Remote IP1000 Scenario 8: IP1000 to Regular Phone Scenario 9: IP1000 to DSG VoIP Devices Scenario 10: DSG VoIP Devices to Local IP1000

In DHCP Environment Examples of Dialing

Appendix A: Troubleshooting the IP1000

Problems of Configuration Problems of Making Internet Phone Calls

Appendix B: Specifications

Appendix C: Configuration Items Quick Guide

Understanding Your IP1000

IP1000 Operation Manual 1-1

CHAPTER 1 Understanding Your IP1000 Congratulations! You have selected the advanced Voice over IP Telephony product. IP1000 Gateway is an innovative and standards-compliant Voice over Internet Protocol (VoIP) solution for enterprises. IP1000 is a new generation VoIP gateway carries voice traffic over TCP/IP networks. By deploying IP1000, you can consolidate voice and data traffic for more efficient use of bandwidth, reduce international and long-distance phone call charges, connect to remote premises easily, and gain access regardless of where you are. IP1000 is an embedded gateway combining hardware, software and operating system for plug-and-play simplicity. It provides a seamless interface between TCP/IP networks and the Public Switched Telephone Network (PSTN). Users can initiate and receive Internet phone calls between two different Local Area Networks (LAN) and further more two different country’s PSTN networks. IP1000 is an outstanding gateway delivering the new way of communications.


1-2 IP1000 Operation Manual

Overview

In the past, real-time voice communication can only be done on the PSTN. With the circuit switched technology, every call takes up a dedicated bandwidth. End-to-end calls are established on the basis of a sequence of digits, and the PSTN dedicates a physical path between callers. The telephone equipment establishes the call path at the beginning of a call and occupies the dedicated path till the end of the call. Compared to the PSTN, an Internet Protocol (IP) network has a packet-switched architecture. Data is transmitted in packets, and the path from end to end can vary within an established session. The data packets also contain the destination IP address information, with which packets are routed. As networking environments change, routing devices are updated with dynamic protocols. IP1000 is a high performance embedded VoIP Gateway that transmits voice over packet switched networks and route it to circuit switched networks.

All-in-one Design IP1000 contains its own processor, memory, and network interface; it works independently and intelligently! Simply connect it to your IP network and PSTN, and then you are ready to talk via the Internet and Intranet. All of the communication costs will be eliminated except the local networks connection charge. IP1000 is the most convenient embedded VoIP gateway for users to make Internet phone calls without the hassle of changing the existing infrastructure.

Comprehensive Operation Modes IP1000 is a reliable bridge between two different locations. The FXO/FXS telephone interface provides the system with an ultra flexible PSTN connection. Moreover, IP1000 is supported by DSG Global Internet Telephony Network; users can also talk to any regular phone users anywhere.

VPN Mode IP1000 enables decentralized enterprises to make phone calls to branches easily and efficiently. IP1000 constructs a point-to-point communication structure in a Private Network (PN) or a Virtual Private Network (VPN) and functions perfectly in any TCP/IP environment. With a specially designed user-definable dial plan function, IP1000 provides a flexible on-site and remote access to connect to branches and PSTN.

Figure 1: VPN Mode Diagram



ITSP Mode

IP1000 allows you to talk to anyone anywhere with ultra low rates. Supported by DSG Global Internet Telephony Network, IP1000 provides an immediate connection to worldwide regular phone users as well as any users of DSG VoIP devices, InterPhone, IPStar and InterStar.

Figure 2: ITSP Mode Diagram

Note: IPStar is a Modem-based Internet Phone Device. InterStar is an Ethernet-based Internet Phone Device. InterPhone is a full-featured Ethernet Key Phone.

Terminology In this manual, there are some terminologies you might not be acquainted with. The following is a list of commonly used voice technology terms.

Terms Definition C.O. Line Central Office Line

DTMF Dual Tone Multi Frequency. Dialing signals transmitted as two simultaneous voice band tones.

IP Internet Protocol LAN Local Area Network

FXO Foreign Exchange Office. An FXO interface connects to PSTN.

FXS Foreign Exchange Station. An FXS interface connects to the standard telephone, fax machine, modem and conventional PBX.

ITSP Internet Telephony Service Provider

PBX Private Branch Exchange. Privately switching equipment in an office.

POTS Plain Old Telephone Service. Telephone services supplying standard single lines and access to the public switching telephone network.

PSTN Public Switched Telephone Network

VoIP Voice over Internet Protocol. A technology of transmitting voice as packets over TCP/IP networks.

VPN Virtual Private Network

TCP/IP Transmission Control Protocol/Internet Protocol



Conventions

This manual uses the following conventions to convey instructions and information. Italic boldface Prompts displayed on the screen < > Information or command you have to input bold letters Notes, cautions and helpful information. xxx Examples of alphabet or numeric.

Installing Your IP1000


CHAPTER 2 Installing Your IP1000 Connecting IP1000 is easier than connecting a laptop PC. In your IP1000 package, you will find: An IP1000 main unit A DC 5V/12V power adapter and power cord A RJ-45 network cable An operation manual Your warranty card

Figure 3: Package Content



Hardware Installation

As shown in the following diagram, connecting an IP1000 is very quick and simple.

Figure 4: IP1000 Connecting Diagram

Connecting the DC Power Supply Plug the power adapter into a power outlet. Plug the DC adapter connector into IP1000 power socket at the back labeled Power. The LED light labeled PWR will light up and keep flashing. Note: Please use ESD-preventive tools and maintain safety with electricity when you plug the power cord.

Connecting the FXO Interface IP1000 provides FXO interface, with red color LED. The FXO module is designed for connecting to PSTN or a PBX extension-side. Plug a telephone line connected to PSTN or a PBX’s extension-side into a FXO RJ11 port.

Connecting the FXS Interface IP1000 provides FXS interface, with green color LED. The FXS module is designed for connecting to analog telephone sets or a PBX trunk-side. Plug a telephone line connected to an analog phone or a PBX’s trunk-side into a FXS RJ11 port.

Connecting to the TCP/IP Network Plug a network cable connected to your Ethernet into RJ45 jack labeled Ethernet.

Connecting the Auxiliary Telephone Power Plug a telephone line connected to a telephone into the RJ11 jack labeled PFT for auxiliary power backup. This will allow IP1000’s PSTN connection to continue to function in the event of power failure. Note: Misplacing FXO equipment into FXS interface and vice versa may damage IP1000. Be sure that the FXO/FXS interfaces are connected to the adequate telephone lines and equipment.



Port Definition

Port Definition

Line 1 to Line 8 An analog RJ11 jack supports FXO (LED in red color) or FXS (LED in green color) interface

PFT An analog RJ11 jack provides an auxiliary telephone line and power in case power failure happens

Ethernet An Ethernet 10 BaseT RJ45 port provides connection to LAN

COM1 A RS232 communication port provides connection to a terminal directly. It is an optional function.

COM2 A RS232 communication port provides connection to a terminal directly. It is an optional function.

LED Indicators

LED Color Activity Definition

FXO interface at Line 1 to Line 8 Red On Connected to PSTN or the FXS interface of equipment

FXS interface at Line 1 to Line 8 Green On Connected to analog phones or the FXO interface of equipment

PWR Red Flashing Power is on.

ID Green On Registered to DSG Center. Requested for ITSP Mode.

ID Green Off Not registered to DSG Center. VPN Mode operations available.

LINK Green On Connected to LAN ACT Green Flashing Data is being transmitted.

Configuring Your IP1000


CHAPTER 3 Configuring Your IP1000 With these easy steps, the IP1000 is ready to use in no time.

Before You Start To use IP1000 as a VoIP gateway, you need to subscribe an Internet access line from your local ISP. It could be xDSL, Cable Modem access or Leased Lines. You will need the following information to set up your IP1000. 1) IP Address: _ _ _ . _ _ _ . _ _ _ . _ _ _ 2) Gateway IP Address: _ _ _ . _ _ _ . _ _ _ . _ _ _ 3) Subnet Mask: _ _ _ . _ _ _ . _ _ _ . _ _ _



Preparing to Configure IP1000

After you connect IP1000 to your LAN successfully, you can enter the configuration mode by Telnet. Step 1 Make sure you have connected a network cable from the hub on your LAN to IP1000’s RJ45 port labelled

Ethernet. Step 2 Select one terminal or PC connected to the same LAN and run Telnet program. Step 3 Search IP1000 by its default setting of IP Address: 192.168.1.200 Step 4 Input the default Telnet password: 0000 Step 5 The prompt will display the setting items of IP1000. You can then start to configure your IP1000. Note: If you would like to connect a PC directly to your IP1000 to enter the configuration mode, please notice that the network cable connecting between your PC and IP1000 should be a crossover type network cable. Note: If you encounter any system error and are not able to fix it, you may reset IP1000 and retrieve the default setting of IP Address: 192.168.1.200 and Telnet password: 0000.

Configuration Items After you enter Telnet program, you will find the configuration items as below.

Items Setting format or range (0) Device ID Non-editable (1) IP Address xxx.xxx.xxx.xxx (2) Gateway IP xxx.xxx.xxx.xxx (3) Subnet Mask xxx.xxx.xxx.xxx (4) DNS xxx.xxx.xxx.xxx (5) DHCP 0: Off 1:On (6) Play Volume 1 to 9 (7) Record Volume 1 to 9 (8) Echo Supression 1 to 8 (9) ITSP Account 10 digits (10) Long Distance Code Depend on area (11) International Code Depend on area (12) Country Code Depend on area (13) Password for FXO Maximum 10 digits (14) Password for FXS Maximum 10 digits (15) Rings to Answer 1 to 20

(16) Connected Type 0:All Auto 1:All Cyclic 2:FXO Auto 3:FXO Cyclic 4:FXS Auto 5:FXS Cyclic 6:Forbidden

(17) Running Mode 0:ITSP 1:VPN (18) Telnet Password Maximum 10 characters/digits (19) Dial Plan Setup Maximum 100 entries

(20) Port Configuration Port Number 1 to 8 Port Status 1:Enable 0:Disable

(21) Upgrade Software On-Line 0:No 1:Yes (22) Save and Exit (23) Exit (Without save)



Basic Setup (Required for VPN and ITSP Mode)

Before you start using your IP1000, you must have an Internet access line from your local ISP. It could be xDSL, Cable Modem access, or Leased Line. You will be given the information of IP Address, Gateway IP and Subnet Mask from your network administrator.

IP Address IP Address is an identifier for device on a TCP/IP network. Your IP Address allows other VoIP devices on the Internet to find your location. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods. Step 1 At the prompt displays Select the option to setup:, input <1> to edit IP Address. Then press Enter button. Step 2 After the prompt displays (1) IP Address:, input the IP Address <xxx.xxx.xxx.xxx> obtained from your

ISP or network administrator. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If your IP address is 192.168.1.100, input it as follows.

Select the option to setup : 1 (You can type quit to exit !) (1)IP Address : 192.168.001.100 Setup Ok, press enter to continue ...

Note: The IP address you entered must be a real and static IP Address and not used by other equipment such as PC or printer server on the LAN. Note: The IP address you entered must be in 12 digits format as xxx.xxx.xxx.xxx; input <0> if applicable. Note: In a DHCP network environment or your ISP assigns a dynamic and real IP to you, please go to DHCP item and enable the DHCP function, and then you can skip the Basic Setup items.

Gateway IP Address The purpose of a gateway is to link two different types of networks. For example, the Gateway IP Address for a LAN to connect to the WAN is the IP Address of the router. Step 1 At the prompt displays Select the option to setup:, input <2> to edit Gateway IP. Then press Enter button. Step 2 After the prompt displays (2) Gateway IP:, input the Gateway IP <xxx.xxx.xxx.xxx>. Then press Enter

button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If your Gateway IP address is 192.168.1.200, input it as follows.

Select the option to setup : 2 (You can type quit to exit !) (1)Gateway IP : 192.168.001.200 Setup Ok, press enter to continue ...

Note: The Gateway IP address you entered must be in 12 digits format as xxx.xxx.xxx.xxx.



Subnet Mask

Subnet Mask is a mask used to determine which subnet an IP address belongs to. It enables the network administrator to divide the host part of the address into two or more subnets. Step 1 At the prompt displays Select the option to setup:, input <3> to edit Subnet Mask. Then press Enter

button. Step 2 After the prompt displays (3) Subnet Mask:, input the Subnet Mask information <xxx.xxx.xxx.xxx>. Then

press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If your Subnet Mask is 255.255.255.0, input it as follows.

Select the option to setup : 3 (You can type quit to exit !) (3)Subnet Mask : 255.255.255.000 Setup Ok, press enter to continue ...

Note: The Subnet Mask you entered must be in 12 digits format as xxx.xxx.xxx.xxx.

ITSP Setup (Required for ITSP Mode) An Internet Telephony Service Provider (ITSP) provides telephony service over the Internet. If you would like to call someone not equipped with a DSG VoIP product, you will have to subscribe ITSP services provided by DSG Internet Telephony Network. Therefore your Internet phone calls can be routed to worldwide regular phone users. This section contains all of the settings need to use DSG ITSP Service.

ITSP Account If you would like to call someone not equipped any VoIP device, you will have to subscribe DSG Internet Telephony Service. You will be given calling points stored in a 10-digit ITSP Account or associated with your 6-digit Device ID Number. With a valid account, you can make Internet phone calls to any regular telephone within available service areas. Step 1 At the prompt displays Select the option to setup:, input <9> to edit ITSP Account. Then press Enter

button. Step 2 After the prompt displays (9) ITSP Account:, input the 10-digit ITSP Account number

<xxxxxxxxxx>obtained for DSG compatible ITSPs. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If your ITSP Account is 1234567890, input it as follows.

Select the option to setup : 9 (You can type quit to exit !) (9)ITSP Account : 1234567890 Setup Ok, press enter to continue ...

Note: If your calling points are stored directly into your Device ID Number, please leave this ITSP Account item as blank. Note: In order to prevent the disclosure of your ITSP Account information, the last 4 digits of ITSP Account will be encrypted as star signs “****” at the renewal prompt.



Note: The default account is the Device ID Number preset in DSG VoIP products. You may ask your distributor to credit the default account so you can use it instantly. You may also send a mail to [email protected] for more information.

Long-distance Code Step 1 At the prompt displays Select the option to setup:, input <10> to edit the Long-distance Code. Then press

Enter button. Step 2 After the prompt displays (10) Long-distance Code:, input the code <xx...> for making a domestic long-

distance phone call. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If you are in the US, your long-distance code is 1. Input it as follows.

Select the option to setup : 10 (You can type quit to exit !) (10)Long Distance Code : 1 Setup Ok, press enter to continue ...

International Code Step 1 At the prompt displays Select the option to setup:, input <11> to edit International Code. Then press

Enter button. Step 2 After the prompt displays (11) International Code:, input the code <xx...> for making an international

phone call. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If you are in the US, your international access code is 011. Input it as follows.

Select the option to setup : 11 (You can type quit to exit !) (11)International Code : 011 Setup Ok, press enter to continue ...

Country Code Step 1 At the prompt displays Select the option to setup:, input <12> to edit Country Code. Then press Enter

button. Step 2 After the prompt displays (12) Country Code:, input the country code <xx...>. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If you are in the US, your country code is 1. Input it as follows.

Select the option to setup : 12 (You can type quit to exit !) (12)Country Code : 1 Setup Ok, press enter to continue ...



Dial Plan Setup (Required for VPN and ITSP Mode)

IP1000 provides a specially designed user-definable dial plan to satisfy the unique dialing habits of each IP10000 user. Users can input up to 100 entries of paths of peer-to-peer communications. Hereunder “Local IP1000” means the local premise deployed an IP1000; “Remote IP1000” means the remote premise deployed an IP1000; “Local PSTN” means the traditional telephone networks connecting to Local IP1000; “Remote PSTN” means the traditional telephony networks connecting to the Remote IP1000.

Patterns for Local IP1000 to Remote IP1000 Extensions If you would like to make a phone call from your office to an extension at a branch office, you can create a pattern as below. Step 1 At the prompt displays Select the option to setup:, input <19> to edit Dial Plan. Then press Enter button.

The prompt will display as follows.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- Select entry to setup (1-100, quit) :

Step 2 At the prompt displays Select entry to setup (1-100, quit) :, input the entry number <x..> to edit this entry.

Then press Enter button. Step 3 At the prompt displays Type (VOIP, POTS or quit) :, input <VOIP> to edit the route to a remote IP1000.

Then press Enter button.

Note: VOIP means to assign a path of call to a Remote IP1000. POTS means to assign a path directly to the Local IP1000.

Step 4 At the prompt displays Destination Pattern (empty to delete it) :, input the extension number <xxxx…>

of the remote premise. Then press Enter button.

Note: The maximum length in Destination Pattern is 29 digits. Step 5 At the prompt displays Remote IP address :, input the IP address <xxx.xxx.xxx.xxx> of the remote IP1000.


Note: The IP address you entered should be in 12 digits format as xxx.xxx.xxx.xxx. Step 6 At the prompt displays Port type (FXS, FXO, ANY, quit) :, input <FXS> to terminate calls to remote

extensions connecting to the FXS port or <ANY> to terminate calls to any remote ports of IP1000. Then press Enter button.

Note: Please ensure the remote extension is connected to the remote FXS port.

Note: If your IP1000 contains all FXS or all FXO ports, you may edit it as ANY. If your IP1000 contains both FXS and FXO ports, please assign a specific type of port.

Step 7 At the prompt displays Please input remote port number (or AUTO, quit) :, input <x> to assign a specific

port number or input <AUTO> to search an available port automatically. Then press Enter button.

Note: Please assign a specific FXS port so that you can connect to that specific extension directly. Step 8 At the prompt displays Description :, input the description of this pattern. Then press Enter button. You

will see the prompt shows Dial Plan setup Ok ! Then press Enter button to leave. Step 9 Repeat step 2 to 8 if you would like to edit more entries. If you would like to leave, at step 2 input <quit>.



Note: The command of <VOIP>, <POTS>, <QUIT>, <FXS>, <FXO>, <ANY> should be in all capital letters or all small letters. Prompt example: The first entry is to setup a pattern connecting to a remote extension. If the remote IP1000 IP address is 192.168.001.300 and the extension number connecting to the remote IP1000 FXS port 2 is 111, input the information as follows.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- -------------

Select entry to setup (1-100, quit) : 1 Setup Dial Plan entry[1] : Type (VOIP, POTS or quit) : VOIP Destination Pattern (empty to delete it) : 111 Remote IP address : 192.168.001.300 Port type (FXS, FXO, ANY, quit) : FXS Please input remote port number (or AUTO, quit) : 2 Description : Extension 111 Dial Plan setup Ok ! [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [001] VOIP 111 192.168.001.300 FXS 2 Extension 111 Select entry to setup (1-100, quit) :

You can dial to call extension 111 at the remote office.

Patterns for Local IP1000 to Remote PSTN If you would like to make a phone call from your office to a remote PSTN, you can set a pattern as below to route phone calls via a remote IP1000. Step 1 At the prompt displays Select the option to setup:, input <19> to edit Dial Plan. Then press Enter button.



Step 2 At the prompt displays Select entry to setup (1-100, quit) :, input the entry number <x..> to edit the entry.

Then press Enter button. Step 3 At the prompt displays Type (VOIP, POTS or quit) :, input <VOIP> to edit the route to a remote IP1000.

Then press Enter button. Step 4 At the prompt displays Destination Pattern (empty to delete it) :, input <international access code +

remote country code + remote area code + several dot signs presenting the length of phone number>. You may also input as <international access code + remote country code + several dot signs presenting the length of remote area code plus phone number> so that calls could be routed to whole territory in a specific country. Then press Enter button.

Note: The number of dot signs represents the digits of the receiver’s phone number or receiver’s area code plus phone number. You need to input the exact or longer length of dot signs as the remote phone number.

Step 5 At the prompt displays Remote IP address :, input the IP address <xxx.xxx.xxx.xxx> of the remote IP1000.




Step 6 At the prompt displays Port type (FXS, FXO, ANY, quit) :, input <FXO> to terminate calls to remote FXO interface only or <ANY> to terminate calls to any remote ports of IP1000. Then press Enter button.

Note: Please ensure the remote FXO port is connected to PSTN.



Note: You may edit it as AUTO for FXO ports so that phone calls will be routed to any available port and get an outside line instead of limited to a specific port.

Step 8 At the prompt displays Description :, input the description of this pattern. Then press Enter button. You

will see the prompt shows Dial Plan setup Ok ! Then press Enter button to leave. Step 9 Repeat step 2 to 8 if you would like to edit more entries. If you would like to leave, at step 2 input <quit>. Prompt example 1: The second entry is to setup a pattern to connect the remote PSTN via a remote IP1000. If you are in the US (international access code: 011) and would like to call a customer (tel: 12345678) in Taipei (area code: 2), Taiwan (country code: 886) via your remote IP1000 IP address is 192.168.001.300.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- Select entry to setup (1-100, quit) : 2 Setup Dial Plan entry[2] : Type (VOIP, POTS or quit) : VOIP Destination Pattern (empty to delete it) : 0118862………. Remote IP address : 192.168.001.300 Port type (FXS, FXO, ANY, quit) : FXO Please input remote port number (or AUTO, quit) : AUTO Description : Taipei Customer Dial Plan setup Ok ! [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [002] VOIP 0118862………. 192.168.001.300 FXO AUTO Taipei Customer Select entry to setup (1-100, quit) :

You can dial to call the customer in Taipei, Taiwan. Prompt example 2: If the customer is located in a different city from your remote IP1000, you may edit the pattern as below. The third entry is to setup a pattern to connect the remote PSTN via a remote IP1000. If you are in the US (international access code: 011) and would like to call a customer (tel: 12345678) in Hsinchu (area code 3), Taiwan (country code: 886) via your remote IP1000 IP address is 192.168.001.300 located in Taipei.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- Select entry to setup (1-100, quit) : 3 Setup Dial Plan entry[3] : Type (VOIP, POTS or quit) : VOIP Destination Pattern (empty to delete it) : 011886………. Remote IP address : 192.168.001.300 Port type (FXS, FXO, ANY, quit) : FXO Please input remote port number (or AUTO, quit) : AUTO



Description : Telecommuter Dial Plan setup Ok ! [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [003] VOIP 011886………. 192.168.001.300 FXO AUTO Hsinchu Customer Select entry to setup (1-100, quit) :

You can dial to call the customer in Hsinchu, Taiwan.

Patterns for Local IP1000 to Local IP1000 Extensions/Local PSTN If you would like to make a phone call to another extension in the same office or local PSTN, you can design a pattern as below. Step 1 At the prompt displays Select the option to setup:, input <19> to edit Dial Plan. Then press Enter button.



Step 2 At the prompt displays Select entry to setup (1-100, quit) :, input the entry number <x..> to edit the entry.

Then press Enter button. Step 3 At the prompt displays Type (VOIP, POTS or quit) :, input <POTS> to edit the route to PSTN. Then press

Enter button.

Note: POTS means to assign a path directly to your IP1000. Step 4 At the prompt displays Destination Pattern (empty to delete it) :, input the extension number <xxxx…>

or a local phone number <xxxx……..> you would like to call or a digit <x> as a code to get a C. O. line. Then press Enter button.

Step 5 At the prompt displays Port type (FXS, FXO, ANY, quit) :, input <FXS> to terminate calls to an extension or <FXO> to terminate calls to PSTN or <ANY> to select ports automatically. Then press Enter button.

Note: Please ensure the extension is connected to an FXS port and the C. O. line is connected to an FXO port.



Note: You may edit FXO ports as ANY to get any available outside line. For FXS ports, it is better to assign a specific port to link to the extension directly.

Step 7 At the prompt displays Description :, input the description of this pattern. Then press Enter button. You

will see the prompt shows Dial Plan setup Ok ! Then press Enter button to leave. Step 8 Repeat step 2 to 8 if you would like to edit more entries. If you would like to leave, at step 2 input <quit>. Prompt example 1: If you would like to call an extension 11 connecting to port 3 in the same office, you may input a pattern as below.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- Select entry to setup (1-100, quit) : 4 Setup Dial Plan entry[4] : Type (VOIP, POTS or quit) : POTS



Destination Pattern (empty to delete it) : 11 Port type (FXS, FXO, ANY, quit) : FXS Please input remote port number (or AUTO, quit) : 3 Description : Extension 11 Dial Plan setup Ok ! [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------ - [004] POTS 11 FXS 3 Extension 11 Select entry to setup (1-100, quit) :

You can dial to call extension 11 in the same office. Prompt example 2: If you would like to assign a way as pressing “0” to get a C.O. line so as to call a customer (tel: 12345678) located in your city, you may design a pattern as below.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- Select entry to setup (1-100, quit) : 5 Setup Dial Plan entry[5] : Type (VOIP, POTS or quit) : POTS Destination Pattern (empty to delete it) : 0 Port type (FXS, FXO, ANY, quit) : FXO Please input remote port number (or AUTO, quit) : AUTO Description : Local Customer Dial Plan setup Ok ! [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [005] POTS 0 FXO AUTO Get a line Select entry to setup (1-100, quit) :

You can dial to get a C.O. line and after a dial tone simply dial to call a local customer.

Patterns for Local IP1000 to DSG VoIP Devices If you would like to set a DSG VoIP Device such as InterStar or InterPhone as an extension in your organization, you can create a pattern as below. Step 1 At the prompt displays Select the option to setup:, input <19> to edit Dial Plan. Then press Enter button.



Step 2 At the prompt displays Select entry to setup (1-100, quit) :, input the entry number <x..> to edit this entry.

Then press Enter button. Step 3 At the prompt displays Type (VOIP, POTS or quit) :, input <VOIP> to edit the route to a DSG VoIP

Device. Then press Enter button. Step 4 At the prompt displays Destination Pattern (empty to delete it) :, input the extension number <xxxx…>

of the remote premise. Then press Enter button. Step 5 At the prompt displays Remote IP address :, input the IP address <xxx.xxx.xxx.xxx> of the remote DSG

VoIP Device. Then press Enter button.

Note: The IP address of the remote DSG VoIP Device must be a static real IP address.



Step 6 At the prompt displays Port type (FXS, FXO, ANY, quit) :, input <ANY> or <FXS> or <FXO> to terminate

calls to the remote DSG VoIP Device. Then press Enter button. Step 7 At the prompt displays Please input remote port number (or AUTO, quit) :, input <AUTO> or a specifc

number <x>. Then press Enter button. Step 8 At the prompt displays Description :, input the description of this pattern. Then press Enter button. You

will see the prompt shows Dial Plan setup Ok ! Then press Enter button to leave. Step 9 Repeat step 2 to 8 if you would like to edit more entries. If you would like to leave, at step 2 input <quit>. Prompt example: The 6th entry is to setup a pattern connecting to a remote DSG VoIP Device. If the remote InterPhone IP address is 192.168.001.301 and you would like to assign its extension number as 333, input the information as follows.

Select the option to setup : 19 [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- -------------

Select entry to setup (1-100, quit) : 6 Setup Dial Plan entry[6] : Type (VOIP, POTS or quit) : VOIP Destination Pattern (empty to delete it) : 333 Remote IP address : 192.168.001.301 Port type (FXS, FXO, ANY, quit) : ANY Please input remote port number (or AUTO, quit) : AUTO Description : Extension 111 Dial Plan setup Ok ! [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [006] VOIP 333 192.168.001.301 ANY AUTO Extension 333 at InterPhone Select entry to setup (1-100, quit) :

You can dial to call an InterPhone extension.

DHCP Function (Required for DHCP Environment) IP1000 supports DHCP (Dynamic Host Configuration Protocol), a protocol for assigning dynamic IP addresses to devices on a network. Because a device can be assigned a different IP address every time it connects to the network, a new device can be added to a network without the hassle of manually assigning it a unique IP address. Step 1 If your network supports DHCP, at the prompt displays Select the option to setup:, input <5> to edit

DHCP function. Then press Enter button. Step 2 After the prompt displays (5)DHCP:, input <1> to enable or <0> to disable DHCP function. Then press

Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Note: After you enable the DHCP function, IP1000 will reboot automatically. The dynamic IP address you have assigned must be a real IP address. Please contact your MIS personnel to know what your new IP address is for further Telnet configurations. Note: Once you enable the DHCP function, you can skip the Basic Setup items. Note: If you assign a static real IP Address for your IP1000, please set the default to “Off” for this item. Prompt example: If your network supports DHCP, you may enable this function.

Select the option to setup : 5



(You can type quit to exit !) (5)DHCP (0:Off 1:On) : 1 Setup Ok, press enter to continue ...

DNS Address (Optional) DNS (Domain Name Service) is an Internet service that translates domain names into IP addresses. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. Step 1 At the prompt displays Select the option to setup:, input <4> to edit DNS Address. Then press Enter

button. Step 2 After the prompt displays (4) DNS Address:, input the DNS Address information <xxx.xxx.xxx.xxx>.

Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Note: IP1000 has a preset DNS address as 168.095.1.1. Unless your ISP requires a specific DNS Address, you may keep the default setting. Note: The DNS address you entered should be in 12 digits format as xxx.xxx.xxx.xxx. Prompt example: If your ISP requires its DNS to be 168.6.1.1, you may edit this item as below.

Select the option to setup : 4 (You can type quit to exit !) (4)DNS : 168.006.001.001 Setup Ok, press enter to continue ...

Authentication Setup This sector provides the necessary password setup for the configuration and access of IP1000. In order to prevent the potentially unwanted disclosure of your password, the alphabet or digits you entered will be encrypted as star signs “****” at the renewal prompt.

Password for FXO The FXO interface provides connection to PSTN or a PBX extension-side. After you setup a password for FXO, remote access from PSTN to IP1000 will be required to input the password. Step 1 At the prompt displays Select the option to setup:, input <13> to edit Password for FXO. Then press Enter

button. Step 2 After the prompt displays (13) Password for FXO:, input the password <xx...>. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Note: The maximum length of the password is 10 digits. If you leave it as blank, everyone can remote access to IP1000 from PSTN without a password. Prompt example: If you would like to set a password for users accessing to FXO ports as 1234567890, input it as follows.

Select the option to setup :13



(You can type quit to exit !) (13)Password for FXO (no password required if empty) :1234567890 Setup Ok, press enter to continue ...

Password for FXS

The FXS interface provides connection to internal telephony equipment such as extension analog phone, modem and a conventional PBX trunk-side. After you setup a password for FXS, access to IP1000 from the premise will be required to input the password. Step 1 At the prompt displays Select the option to setup:, input <14> to edit Password for FXS. Then press Enter

button. Step 2 After the prompt displays (14) Password of FXS:, input the password <xx...>. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Note: The maximum length of the password is 10 digits. If you leave it as blank, everyone in the premise can access to IP1000 without a password. Prompt example: If you would like to set a password for accessing to FXS ports as 1234567890, input it as follows.

Select the option to setup : 14 (You can type quit to exit !) (14)Password for FXS (no password required if empty) : 1234567890 Setup Ok, press enter to continue ...

Telnet Password This item allows you to limit the access from Telnet program to configure and modify the setting of your IP1000. Step 1 At the prompt displays Select the option to setup:, input <18> to edit Telnet Password. Then press Enter

button. Step 2 After the prompt displays (18) Telnet Password:, input the password <xx…>. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Note: The default setting of Telnet password is 0000. The maximum length of the password is 10 alphabets or digits. If you leave it as blank, everyone can configure IP1000 without a password. Prompt example: If you would like to set a Telnet password of configuring IP1000 as 1234567890, input it as follows.

Select the option to setup : 18 (You can type quit to exit !) (18)Telnet Password :1234567890 Setup Ok, press enter to continue ...

Rings to Answer This item allows you to adjust the ring sequence of IP1000 to answer an incoming phone call. Step 1 At the prompt displays Select the option to setup:, input <15> to edit Rings to Answer. Then press Enter

button. Step 2 After the prompt displays (15) Rings to Answer:, input the times of rings <x> from the range 1 to 20 for

your IP1000 to answer a phone call. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave.



Prompt example: If you would like to set IP1000 to pick up the incoming phone call at the 2 rings, input it as follows.

Select the option to setup : 15 (You can type quit to exit !) (15)Rings to Answer : 2 Setup Ok, press enter to continue ...

Connected Type This item allows you to adjust the sequence of ports to answer incoming phone calls. “Auto” means ports will pick up calls always starting from port 1; if port 1 is busy, port 2 will then pick up the call. “Cyclic” means if the last phone call is picked up by port 1, the next phone call will be picked up by port 2 and so on. “Forbidden” means all ports can not route incoming phone calls. Step 1 At the prompt displays Select the option to setup:, input <16> to edit Connected Type. Then press Enter

button. Step 2 The prompt will display types of 0: All Auto, 1:All Cyclic, 2: FXO Auto, 3: FXO Cyclic, 4: FXS Auto, 5:

FXS Cyclic, 6: Forbidden for you to select. At the end of the prompt input the type <x> from 0 to 6 for your IP1000 to answer a phone call. Then press Enter button.

Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If you would like to set IP1000 to always pick up phone calls starting from port number 1, input it as follows.

Select the option to setup : 16 (You can type quit to exit !) (16)Connected Type (0-6) : 0:All Auto 1:All Cyclic 2:FXO Auto 3:FXO Cyclic 4:FXS Auto 5:FXS Cyclic 6:Forbidden : 0 Setup Ok, press enter to continue ...

Running Mode This item allows you to adjust the operation mode of IP1000 to ITSP or VPN mode. In ITSP Mode, with a valid ITSP Account or Device ID Account, you can make phone calls to any regular phone user; meanwhile you can also make phone calls to a remote IP1000 as patterns set in the Dial Plan. In ITSP Mode, IP1000 will register to DSG Center and the LED of ID will be turned on. If there is any interruption of registration, IP1000 will try to register again every 10 minutes and the LED of ID will be blinking every 10 minutes until it is registered to DSG Center successfully. In VPN Mode, you can make peer-to-peer phone calls to a remote IP1000 as patterns set in the Dial Plan. In VPN Mode, the LED of ID will be kept at off. In this mode, if you try to make phone calls to any regular phone users not via a Remote IP1000, you will hear double busy tone. Step 1 At the prompt displays Select the option to setup:, input <17> to edit Running Mode. Then press Enter

button. Step 2 At the prompt displays (17)Running Mode (0:ITSP 1:VPN) : , input <0> or <1>. Then press Enter button. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave.



Prompt example: If you would like to operate IP1000 under ITSP mode, input it as follows.

Select the option to setup : 17 (You can type quit to exit !) (17)Running Mode (0:ITSP, 1:VPN) : 0 Setup Ok, press enter to continue ...

Port Configuration This item allows you to enable, disable and monitor ports. Step 1 At the prompt displays Select the option to setup:, input <20> to edit Port Configuration. Then press

Enter button. Step 2 The prompt will display the current setting of type, activity and status of all ports. At the prompt displays

Select entry to setup (1-8, quit) : , input the port number <x> you would like to edit. Then press Enter button.

Step 3 At the prompt displays Port state (1:Enable 0:Disable) :, input <1> or <0> to enable or disable the specific port. Then press Enter button.

Step 4 The prompt will show the updated status of the specific port and the setting of all ports. Step 5 If you would like to edit more ports, repeat step 2 to 3. Step 6 If you would like to leave, at the prompt displays Select entry to setup (1-8, quit) :, input <quit> and press

Enter button to leave. After the prompt displays Press enter to exit to main .. , press Enter button to leave. Prompt example: If your port 1 is out of order, you have to disable it so that phone calls won’t be stuck at port 1. You can disable port 1 as follows.

Select the option to setup : 20 [No] Type Activity Status Duration ---- -------- ---------- ---------- ------------ [01] FXO Enable Idle [02] FXO Enable Idle [03] FXO Enable Idle [04] FXO Enable Idle [05] FXO Enable Idle [06] FXO Enable Idle [07] FXO Enable Idle [08] FXO Enable Idle Select entry to setup (1-8, quit) : 1 Setup Port entry[1] : Port state (1:Enable 0:Disable) : 0 Port 1 disabled ! [No] Type Activity Status Duration ---- -------- ---------- ---------- ------------ [01] FXO Disabled Idle [02] FXO Enable Idle [03] FXO Enable Idle [04] FXO Enable Idle [05] FXO Enable Idle [06] FXO Enable Idle [07] FXO Enable Idle [08] FXO Enable Idle Select entry to setup (1-8, quit) : quit



Exit Port Configuration ! Press enter to exit to main ...

Device ID (Non-editable)

Every DSG VoIP Device has its unique 6-digit Device ID Number. You may find your Device ID Number at configuration item 0 or at the back of IP1000. You can talk to the other DSG VoIP Devices (e.g. IP1000, IPStar, InterStar, InterPhone) by simply dialing the receiver’s Device ID Number with a prefix “ ” and a suffix “ ” button if they are online. This is a non-editable function.

Voice Configuration (Optional) This sector consists settings for you to maximize the voice performance of IP1000.

Play Volume This item allows you to adjust the level of receiving volume. Step 1 At the prompt displays Select the option to setup:, input <6> to adjust the volume you hear from callers.

Then press Enter button. Step 2 After the prompt displays (6) Play Volume:, input the level of volume <x> from the range 1 to 9. Then

press Enter button. The default setting is 5. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If you would like to adjust the play volume to 4, edit it as below.

Select the option to setup : 6 (You can type quit to exit !) (5)Volume : 4 Setup Ok, press enter to continue ...

Record Volume This item allows you to adjust the level of your transmitting volume. Step 1 At the prompt displays Select the option to setup:, input <7> to adjust the volume of recording your voice.

Then press Enter button. Step 2 After the prompt displays (7) Record Volume:, input the level of volume <x> from the range 1 to 9. Then

press Enter button. The default setting is 5. Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave. Prompt example: If you would like to adjust your voice volume to 4, edit it as below.

Select the option to setup : 7 (You can type quit to exit !) (7)Record Volume: 4 Setup Ok, press enter to continue ...

Echo Supression This item allows you to select the compression rates of echo. With the higher rate, you can reduce the happening of echo. Step 1 At the prompt displays Select the option to setup:, input <8> to adjust Echo Suppression. Then press

Enter button.



Step 2 After the prompt displays (8) Echo Suppression:, input the level from the range 1 to 8. Then press Enter button. The default setting is 2.

Step 3 After the prompt displays Setup Ok, press enter to continue ..., press Enter button to leave.

Prompt example: If you would like to adjust your echo suppression rate to be “3”, edit it as below.

Select the option to setup : 8 (You can type quit to exit !) (8)Echo Supression : 3 Setup Ok, press enter to continue ...

Upgrade Software On-line This function allows you to download the latest software version through the Internet to your IP1000. Before you download the latest software version, be sure your Running Mode (at item 17) is set at ITSP Mode so that you can connect to DSG center. Step 1 At the prompt displays Select the option to setup:, input <21> to download the latest software version. Step 2 After the prompt displays (21) Do you really want to upgrade software (0: No 1: Yes):, input <1> to

upgrade your IP1000. Then press Enter button. Step 3 After the prompt displays Upgrade may take 20 seconds to several minutes, please wait.., IP1000 will

connect to DSG Center and download the latest software version automatically. The download progress is done after the prompt displays Press enter key to reset system…. Press Enter button to leave. IP1000 will reboot automatically.

Prompt example:

Select the option to setup : 21 (21) Do you really want to upgrade software (0: No 1: Yes)?: 1 Upgrade may take 20 seconds to several minutes, please wait… ……Done! Press enter key to reset system...

Exit Configuration After you complete the setting of your IP1000, you can exit with or without saving the new setting. Step 1 At the prompt displays Select the option to setup:, input <22> to save all the settings or input <23> to exit

without save. Then press Enter button. You will be disconnected and exit.

Restoring to Default Settings If there is any system error or you forget your IP1000’s IP address or Telnet password, you may reset IP1000 back to the factory default. Step 1 Unplug the power cord. Step 2 Press the reset button at the back of IP1000 until you plug in the power cord and see the LED of PWR and

ID start flashing for 2 seconds. Then you can release the reset button. Step 3 You can start to configure IP1000 by the default setting as follows. The other items not mentioned below

will not be reset to the factory default. Factory default: IP Address: 192.168.001.200 Gateway IP: 192.168.001.254 Subnet Mask: 255.255.255.000 DHCP: Off Telnet password: 0000 Running Mode: VPN



Note: Please use ESD-preventive tool such as a pen points to press the reset button. Maintain safety with electricity when you unplug and plug the power cord.

Making Internet Phone Calls


CHAPTER 4

Making Internet Phone Calls If you have finished the configuration in Chapter 3, then you are set to go with your newly programmed IP1000. IP1000 supports both FXO and FXS telephone interface. It is more than a reliable and affordable long distance saving phone system. IP1000, the high performance embedded VoIP gateway, is the ideal telephony mate for small to medium size enterprises.



Make Sure You Are Online

Before you make an Internet call, you have to connect to the Internet successfully. First make sure the LED of LINK is on; it means your IP1000 is connected to your LAN successfully. In VPN Mode, if the LED of ID is off, it means your IP1000 is not registered to DSG Center and users can make peer-to-peer phone calls, e.g. from one IP1000 to the remote IP1000 and remote PSTN. In ITSP Mode, if the LED of ID is on, it means your IP1000 is registered to DSG Center and users can make phone calls to the remote IP1000, other DSG VoIP devices such as IPStar, InterStar and InterPhone, and worldwide regular telephone users. Please also make sure the Remote IP1000 has input your IP address into its entries of Dial Plan.

In VPN Mode As a multi-port VoIP gateway, IP1000 constructs a point-to-point communication structure in a Private Network or a Virtual Private Network and functions perfectly in any TCP/IP environment. In the scenario as follows, both end office should deploy an IP1000. If you wish to a party not equipped with IP1000 or cannot be redirected by Remote IP1000, you need to switch to ITSP Mode. Hereunder “Local IP1000” means your office with the deployment of an IP1000; “Remote IP1000” means your overseas branch or a remote office deployed an IP1000; “Local PSTN” means the traditional telephone networks connecting to your IP1000; “Remote PSTN” means the traditional telephony networks connecting to the remote IP1000.

Figure 5: VPN Mode Diagram

Scenario 1: Local Extension to Remote Extension If you would like to make a phone call from your office to Extension 111 (connecting to port 2) at a remote office deployed an IP1000 (IP address: 192.168.001.300), in your dial plan, you have to input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [001] V OIP 111 192.168.001.300 FXS 2 Extension 111 Step 1 Pick up a phone in your office connecting to one FXS port of Local IP1000. Step 2 Dial sign + Dest. Pattern + sign to call (e.g. Dial to call remote extension 111). You will then

hear the ringing tone. Note: Be sure your phone is connected to one FXS port of Local IP1000 and the remote extension is connected to one FXS port of Remote IP1000.



Scenario 2: Local Extension to Remote PBX If you would like to make a phone call from your office to an extension at a remote office deployed a conventional PBX (assigned a code as 33) and it is connected to an IP1000 (IP address: 192.168.001.300) port 3, in your dial plan input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [002] VOIP 33 192.168.001.300 FXS 3 remote PBX Step 1 Pick up a phone in your office connecting to one FXS port of Local IP1000. Step 2 Dial sign + Dest. Pattern + sign to call a Remote PBX. (e.g. Dial to call the remote office.).

You will then hear the IVR produced by the PBX. Step 3 Dial the extension number you would like to call. Note: Be sure your telephone is connected to a FXS port of Local IP1000 and the remote PBX trunk-side is connected to one FXS port of Remote IP1000.

Scenario 3: Local PSTN to Remote Extension IP1000 also provides remote access for users making phone call away from the premises. If you would like to make a phone call from your home to Remote Extension 111 (Remote IP1000 IP address: 192.168.001.300) via the IP1000 installed in your office (Company Tel: 12345678), in our dial plan, input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [001] VOIP 111 192.168.001.300 FXS 2 Extension 111 [002] VOIP 33 192.168.001.300 FXS 3 remote PBX Step 1 Pick up a phone in your home and dial the company’s phone number. (e.g. Dial the company’s phone

number ) Step 2 After you are connected to Local IP1000 successfully, you will hear a beep sound. If you set up a FXO

password, you will be required to enter the password; otherwise you can just dial sign + Dest. Pattern + sign to call. (e.g. Dial FXO password + or simply dial to call extension 111. To call a remote PBX, dial FXO password + or simply dial to call the remote PBX and then follow the voice prompt to dial the extension number.)

Note: Be sure the C.O. line of your company phone number is connected to a FXO port of Local IP1000.

Scenario 4: Local Extension to Remote PSTN If you would like to make a phone call from your office in US (international access code: 011) to a customer (Tel: 87654321) in Taipei (area code: 2), Taiwan (country code: 886) via your Taipei branch IP1000 (IP address is 192.168.001.200), in your dial plan, you have to input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [003] VOIP 0118862…….. 192.168.001.200 FXO AUTO Taipei customer Step 1 Pick up a phone connecting to one FXS port of Local IP1000. Step 2 Dial sign + phone number + sign to call. (e.g. Dial to call). The

Remote IP1000 will dial dot signs, in this case it is 87654321, for you. Note: If you do not want to limit the pattern in remote area code 2 only, you can edit the Dest. Pattern as 011886……… so that phone calls can be routed to the whole remote country. Note: Be sure your phone is connected to an FXS port of Local IP1000 and the Remote FXO port is connected to PSTN.



If the customer (Tel: 7654321, area code: 3) you wish to call is not located in the same area as your overseas branch office (area code: 2), set an entry as follows. In this case, the long distance call charges from area code 2 to area cord 3 will occur. [No] Type Dest. Pattern Remote IP Port No Description ------ ------ ---------------- ---------------- ---- ---------- ----------------------- [004] VOIP 011886.…….. 192.168.001.200 FXO AUTO Taiwan customer Step 1 Pick up a phone connecting to the FXS interface of Local IP1000. Step 2 Dial sign + phone number + sign to call. (e.g. Dial to call). The

Remote IP1000 will dial dot signs, in this case it is 3-7654321, for you.

Scenario 5: Local PSTN to Remote PSTN IP1000 provides a remote access for users making phone call away from the premises. If you would like to make a phone call from your home in the US (international access code: 011) to a Taipei customer (Tel: 886-2-87654321) via US Branch IP1000 (Company Tel: 12345678) and Taipei Branch IP1000 (IP address: 192.168.001.200), in our dial plan, input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ------- ---- ---------------- ---------------- ------ ---------- ------------- [003] VOIP 0118862…….. 192.168.001.200 FXO AUTO Taipei customer Step 1 Pick up a phone in your home and dial the company’s phone number. (e.g. Dial the company’s phone

number .) Step 2 After you connected to IP1000 successfully, you will hear a beep sound. If you set up a FXO password,

you will be required to enter the password; otherwise you can just dial sign + phone number + sign to call (e.g. Dial to call). The Remote IP1000 will dial dot signs, in this case it is 8764321, for you.

If the customer (Tel: 7654321, area code: 3) you wish to call is not located in the same area as your remote branch office (area code: 2), you can set an entry as follows. In this case, the long distance call charges from area code 2 to area cord 3 will occur. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [004] VOIP 011886.…….. 192.168.001.200 FXO AUTO Taiwan customer Step 1 Pick up a phone in your home and dial the company’s phone number. (e.g. Dial the company’s phone

number ) Step 2 Dial sign + phone number + sign to call. (e.g. Dial to call). The

Remote IP1000 will dial dot signs, in this case it is 3-7654321, for you.

Scenario 6: Local Extension to Local Extension If you would like to make a phone call from your office to another extension in the same office, in our dial plan, you have to input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [005] POTS 211 FXS 5 extension 211 Step 1 Pick up a phone connecting to one FXS port of Local IP1000. Step 2 Dial sign + Dest. Pattern + sign to call. (e.g. Dial to call extension 211). Note: Be sure your phone is connected to a FXS port of Local IP1000 and the extension 211 is connected to FXS port 5 of Local IP1000.



Scenario 7: Local Extension to Local PSTN If you would like to make a phone call from your office to get a outside line (assigned a code as 0) and call a phone number in your region, in our dial plan, you have to input an entry as follows. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [006] POTS 0 FXO AUTO Get a line Step 1 Pick up a phone connecting to one FXS port of Local IP1000. Step 2 Dial sign + Dest. Pattern + sign to get an outside line. (e.g. Dial to get a line.). Step 3 Dial the phone number you wish to call. Note: Be sure FXO ports of your IP1000 is connected to a C.O. line.

Scenario 8: Local Extension/PSTN to DSG VoIP Devices If you would like to make a phone call to a telecommuter equipped with a DSG’s Ethernet Phone such as InterStar or InterPhone (IP Address is 192.168.1.1), you can assign his/her extension number as 88 and set a pattern as below. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [007] VOIP 88 192.168.001.001 ANY AUTO Ext. 88 at InterPhone Step 1 Pick up a phone connecting to a FXS port of IP1000, or remote access to Local IP1000 by dialing

company’s phone number. Enter your password, if it is required. Step 2 Dial sign + Dest. Pattern + sign to connect to call. (e.g. Dial to call an InterPhone user.) Note: Be sure the remote DSG VoIP Device has been assigned a static real IP address.

In ITSP Mode If only your site is equipped IP1000, you can still enjoy the benefit of Internet phone calls brought to you by DSG Technology. Supported by DSG Global Internet Telephony Network, you can call any DSG VoIP Devices users. Simply dial the 6-digit Device ID of IPStar, InterStar or InterPhone with a prefix “ ” sign and a suffix “ ” sign when the devices are online. Moreover, users of IP1000 can enjoy ultra low rates to make phone calls to regular phone users anywhere anytime. In this case you need to subscribe calling points stored directly into your 6-digit Device ID Account or into a 10-digit ITSP Account. Please check http://www.dsgtechnology.com or send a mail to [email protected] for further information.

Figure 6: ITSP Mode Diagram



Scenario 1-7: Local IP1000 to Remote IP1000 In the event you wish to call has deployed an IP1000, you can make phone calls as described in Scenario 1 to 7 in VPN Mode.

Scenario 8: IP1000 to Regular Phone Users In this mode, if you would like to call a receiver not equipped with any DSG VoIP products, you will need to subscribe DSG Internet Telephony Network Service. With an active account, you can call the regular phone users within the service area. Step 1: Pick up a phone connecting to a FXS port of IP1000, or remote access to IP1000 by dialing company’s

phone number. Enter your password, if it is required. Step 2: Dial the receiver’s phone number as you usually do via IDD and follow a suffix “ ” sign to end. Example: If you are in the US, your international access code will be 011. If the receiver’s phone number is 81(country code), 3(area code), 5551234(phone number), dial to call. Note: Please make sure you have valid calling points stored in your Device ID Account or ITSP Account. If you don’t have sufficient calling points or you are in VPN Mode, after you dial the phone number, you will hear a double busy tone. It is an alert that you are running out of calling points.

Scenario 9: IP1000 to DSG VoIP Devices Each DSG VoIP product owns a unique ID number. Simply dial the receiver’s ID Number. Then you will be connected to other on-line DSG VoIP product user automatically.

Dial Receiver’s Device ID Number Step 1 Pick up a phone connecting to a FXS port of IP1000, or remote access to IP1000 by dialing your company’s

phone number. Enter your password, if it is required. Step 2 Dial “ ” sign + “receiver’s 6-digit Device ID” + “ ” sign to call (e.g. If the receiver’s InterPhone ID is

123456, dial to call).

Using Dial Plan You can also refer to Scenario 8 in VPN Mode to set a pattern connecting to a DSG VoIP device such as InterStar and InterPhone. Note: Please make sure the receiver’s VoIP device is online before you make Internet phone calls.

Scenario 10: DSG VoIP Devices to Local IP1000 Users of DSG VoIP products can dial the 6-digit ID Number of Local IP1000 and get connected, then follow the Dial Plan to call a Remote IP1000 or Remote PSTN. The Local IP1000 will check the IP address of remote access device. If the remote access device is under the same subnet mask as assigned to Local IP1000, then Local IP1000 will allow that device to use the resource of Local IP1000.

Dial Local IP1000’s Device ID Number Step 1 Pick up an online DSG VoIP Device and dial “ ” sign + “receiver’s 6-digit Device ID” + “ ” sign to call.

(e.g. If the Local IP1000 ID Number is 123456, dial to call.) Step 2 Follow the Dial Plan, dial the extension number or remote extension number or remote PSTN number

with a prefix and a suffix “ ” sign.

Dial Receiver’s IP Address Step 1 Pick up an online DSG VoIP Device and dial the IP address assigning to the Local IP1000 and separated

by “ ” sign and a suffix “ ” sign to call (e.g. If the Local IP1000 IP address is 192.168.001.001, dial to call).



Step 2 Follow the Dial Plan, dial the extension number or remote extension number or remote PSTN number with a prefix and a suffix “ ” sign.

In DHCP Environment After you turn on the DHCP function, because your IP1000 cannot get a static IP address, this will bring some connection limitation by searching via the IP address.

Connection Type ITSP Mode ITSP Mode with DHCP enable VPN Mode VPN Mode with

DHCP enable Local IP1000-to-Remote IP1000 (search by Dial Plan) √ √ √ √

Remote 1000-to-Local IP1000 (search by Dial Plan) √ X √ X

IP1000-to-DSG VoIP Device (search by Device ID Number) √ √ X X

IP1000-to-Regular Phone (search via DSG VoIP Network) √ √ X X

Examples of Dialing In the figure as below, there is one IP1000 installed in your office located in USA and another one in Taiwan branch office. In USA, there is Customer B and a Telecommuter. In Taiwan, there is Customer A. In Germany, there is Customer C whose InterPhone is connecting to the Internet. Meanwhile, there is Customer D in Japan.

Figure 7: Dialing Example



Dial sign + Dest. Pattern as set in Dial Plan + sign (ITSP and VPN Mode)

In either VPN or ITSP Mode, to call the receiver via a Remote IP1000, simply dial the numbers you input on Dest. Pattern in Dial Plan with a prefix sign and a suffix sign. [No] Type Dest. Pattern Remote IP Port No Description ---- ---- ---------------- ---------------- ---- ---------- ------------- [001] VOIP 221 192.168.002.002 FXS 1 Extension 221 [002] VOIP 011886…….. 192.168.002.002 FXO 8 Taiwan Customer [003] POTS 112 FXS 2 Extension 112 [004] POTS 0 FXO 8 US Customer {005} VOIP 88 192.168.006.006 ANY AUTO Customer C From Your Office Extension 111: ．Dial , you will be connected to Remote Extension 221 from remote port 1. ．Dial , you will be connected to Customer A from remote port 8. ．Dial , you will be connected to Local Extension 112 from local port 2. ．Dial , you will get an outside line connecting to local port 8. ．Dial , you will be connected to Customer C using InterPhone. Tip: For remote FXO ports setting, input the port number as ANY so that the remote IP1000 could search any available FXO ports instead of a single port. For remote FXS ports setting, assign a dedicated port number so that calls can be connected to the specific telephony equipment. Tip: To call Remote PSTN, input the number of dot signs equal to or longer than a receiver’s phone number because the Remote IP1000 cannot dial the phone number longer than the number of dot signs. From Telecommuter in US: ．Dial to connect to Local IP1000. Enter the FXO password, if any. And dial , you will be

connected to Remote Extension 221 from remote port 1. ．Dial to connect to Local IP1000. Enter the FXO password, if any. And dial

, you will be connected to Customer A from remote port 8. ．Dial to connect to Local IP1000. Enter the FXO password, if any. And dial , you will be

connected to Local Extension 112 from local port 1. ．Dial to connect to Local IP1000. Enter the FXO password, if any. And dial , you will be

connected to Customer C using InterPhone.

Dial sign + Device ID + sign (ITSP Mode) Every DSG VoIP device owns a unique 6-digit device ID number. If you would like to call the other DSG VoIP device user, simply dial the receiver ID number with a prefix sign and a suffix sign which is online. From Your Office to Customer C in Germany: ．If Customer C’s InterPhone ID Number is 123456 and it is online, dial to call.

Dial Phone Number + sign (ITSP Mode) With a valid Device ID Account or ITSP Account, simply dial the phone number as you usually do via IDD and end with a sign. In this case, the party you wish to call does not need to equip any DSG VoIP device. From Your Office to Customer D in Japan: ．If Customer D is in Japan and his phone number is 81-3-5551234, dial to call. Note: In ITSP Mode to make calls directly to any regular phone user or to DSG VoIP device users, you have to subscribe the services provided by DSG Internet Telephony Network. You will be given calling points stored in a 10-digit ITSP Account or come with 6-digit Device ID Number. Please contact your distributor or visit our website http://www.dsgtechnology.com or send a mail to [email protected] for further information regarding purchasing calling points.

Troubleshooting the IP1000

IP1000 Operation Manual - Appendix A

Appendix A: Troubleshooting the IP1000

Problems of Configuration

How do I know my configuration is successful?

After you complete the configuration, in VPN Mode, you will see the LED of PWR is flashing; ID is off; LINK is on. In ITSP Mode, the LED of PWR is flashing; ID is on; LINK is on. Do I need a real IP address to configure my IP1000?

You need to assign a real IP address to your IP1000. Moreover, no other device on the LAN can share this IP address. If my ISP assigns a dynamic real IP to me, what I should do?

Some broadband operators assign dynamic IP addresses to subscribers. IP1000 supports DHCP function. Make sure the dynamic IP is real a IP. Go to DHCP setup item and enable this function. If there is a DHCP on the LAN, what I should do?

IP1000 supports DHCP function. If there is a DHCP server on your network environment, simply go to DHCP setup item and enable this function. What kind of network interface can I equip my IP1000 with?

IP1000 provides value added voice communications for broadband or wideband users. It supports Ethernet interface from Leased Line, xDSL and Cable Modem. If there is a firewall on my LAN, will it block my voice?

If there is a firewall on your LAN, it blocks the voice packets. At this moment, the remote party can hear your voice but the remote party’s voice will be blocked by the firewall. Please advise your MIS person to open UDP 1101 port and TCP 1100 port so that the voice data can pass through. If I have a PBX in my office, can I share the IP1000 so that everyone can use it?

IP1000 is designed for every size enterprises. You can connect the FXS interface to the trunk-side of a PBX. This application can be deployed in a customer service center that receives lots of phone calls. You can also connect the FXO interface to the extension side of a PBX. This application can be deployed in a voice portal site that receives lots of phone calls from PSTN and route them to the Internet.

Problems of Making Internet Phone Calls How do I call the other DSG VoIP product such as IPStar, InterStar or InterPhone?

Every DSG VoIP product has its unique 6-digit Device ID Number shown at the bottom. Make sure your IP1000 is in ITSP Mode and the receiver’s device is online, then dial xxxxxx to call. If the receiver is not equipped with any VoIP product, can I still use my IP1000 to make phone calls?

DSG has established a global Internet Telephony Network which routes Internet phone calls to and from any regular PSTN telephone. After you apply the services from DSG ITSP distributors, you will be given calling points. With valid calling points in your IP1000, you can make Internet phone calls to any regular telephony users. Where can I purchase calling points?

Please refer to resellers in your area or send a mail to [email protected] for more information. The calling points can be stored directly into your 6-digit Device ID Number or to a 10-digit ITSP Account. Why I cannot make an Internet phone call to a regular telephone?

Make sure you have valid calling points in your Device ID Account or ITSP Account and your IP1000 is in ITSP Mode. I have calling points in my IP1000, why I still cannot make Device-to-Phone calls?

Check the following setup items are correct: Long Distance Code, International Access Code, Country Code and ITSP Account.

Troubleshooting the IP1000

IP1000 Operation Manual - Appendix A

Why does it take so long to connect to the remote party?

The Internet quality directly affects the quality and connection speed of Internet phone calls. Check your Internet condition. Your DNS setting also affects your time of finding servers and remote parties.

Specifications

IP1000 Operation Manual - Appendix B

Appendix B: Specifications

Dimensions 315mm x 198mm x 60mm Weight Approximately 2300g Power Input DC 5V, 12V Temperature 0~50ºC (32~122ºF) Humidity 10% to 90% non-condensing Internal RAM 2 MB / 4 MB Flash Memory 4 M bits / 8 M bits Voice Compression G.723.1 standard, G.711, G.729a Optional Telephone Interface FXO / FXS, RJ11 Network Interface Ethernet 10BaseT, RJ45 Network Protocol TCP/IP, DHCP, Telnet

Configuration Items Quick Guide

IP1000 Operation Manual - Appendix C

Appendix C: Configuration Items Quick Guide Below is the default setting of IP1000. You may use this guide to quickly set up your IP1000. During the operation, if you force reset IP1000, only IP Address, Gateway IP, Subnet Mask, DHCP, Telnet Password and Running Mode items will be retrieved to the factory default.

Items Setting Format or Range Default Settings

(0) Device ID Non-editable xxxxxx (1) IP Address xxx.xxx.xxx.xxx 192.168.001.200 (2) Gateway IP xxx.xxx.xxx.xxx 192.168.001.254 (3) Subnet Mask xxx.xxx.xxx.xxx 255.255.255.000 (4) DNS xxx.xxx.xxx.xxx 168.095.001.001 (5) DHCP 0: Off 1:On 0: Off (6) Play Volume 1 to 9 5 (7) Record Volume 1 to 9 5 (8) Echo Supression 1 to 8 2 (9) ITSP Account 10 digits - (10) Long Distance Code Depend on area - (11) International Code Depend on area - (12) Country Code Depend on area - (13) Password for FXO Maximum 10 digits - (14) Password for FXS Maximum 10 digits - (15) Rings to Answer 1 to 20 1

(16) Connected Type

0:All Auto 1:All Cyclic 2:FXO Auto 3:FXO Cyclic 4:FXS Auto 5:FXS Cyclic 6:Forbidden

0: All Auto

(17) Running Mode 0:ITSP 1:VPN 1: VPN

(18) Telnet Password Maximum 10 characters/digits 0000

(19) Dial Plan Setup Maximum 100 entries -

(20) Port Configuration Port Number 1 to 8 Port Status 1:Enable 0:Disable

All enable

(21) Upgrade Software On-Line

0:No 1:Yes

(22) Save and Exit (23) Exit (Without save)

Corporate Headquarters 11F, 97 Song Rend Road Taipei, Taiwan Tel: 886 2 87892020 Fax: 886 2 87805511 E-mail: [email protected] http://www.dsg.com.tw DSG Technology USA 20265 Valley Blvd., #N Walnut, CA 91789 Tel: 1 909 5958908 Fax: 1 909 5955508 E-mail: [email protected] http://www.dsgtechnology.com Copyright ©2001 DSG Technology. All rights reserved. DSG, DSG Technology, and the DSG Technology logo are registered trademarks of DSG Technology, Inc. or its affiliates in the U.S. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between DSG and any of its resellers. 01IP10ME.B

TABLE OF CONTENTSnc.dsg.com.tw/supports/download/manual/IP1000_Mau-enB.pdf · 2013. 11. 11. · Understanding Your IP1000 1-2 IP1000 Operation Manual Overview In the past, real-time

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