T4G Day 1_Panel discussion - ITRC by Billy Tang

Information Technology Resource Centre Limited (ITRC)

Billy TangGeneral Manager, HK Council of Social Service, ITRC

Information Technology Resource

Centre Limited (ITRC)

Billy TANGGeneral Manager

The Hong Kong Council of Social Service (HKCSS)

• Established in 1947

• Over 400 member agencies and 3,000 service units in Hong Kong

– covers over 90% of the social welfare services units

• Established in 1998

• In 2001, Hong Kong Social Welfare Department sponsored ITRC to expand scope of services and ITRC started to operate in a business model

• Became a self-financing unit since 2004

Information Technology Resource Centre(ITRC)

ITRC – Our Missions

• To enhance the ICT capability of NGOs

• To explore, experiment and promote ways of deploying ICT in the sector

• To promote Digital Inclusion & equitable ICT policies in information society

ITRC – Our Services

• One-stop shop for Network & IT purchasing

• Secondment & Implementation Services

• Enterprise Systems & Solutions

• Charity offer on Broadband & Hosting Services

• Professional Training on ICT applications

• Newsletter, Free Seminar & Technical Exchange Group for latest technology updates

ITRC – Information Society Unit

• Digital Solidarity Fund

• Microsoft Unlimited Potential – Community Technology Skills Programme

• TechDonation

• HKICT Awards: Best Digital Inclusion Award

• Electronic Flag-selling

• District Cyber Centres

ITRC – System Deployment Unit

• System Development

• Application Deployment

• System Maintenance and Support

• Cloud Application Services

• Project Management

• Planning, Consultation re ICT Implementation/ Deployment

• Research on Application of ICT in the Welfare Sector

The Keys to Our Success

• Customer Focus

– Focus our services in the NGOs sector

– Well known in the marketplace; covers over 90% of the social welfare

services units

• React to Environment

– Prepared in advance for an emergency

Threats

• IT Strategies

– Conflicts between Government, Nonprofits, and Individual

• Technology Rapidly Change

– NGOs fail to response with limited resources

• Moving from On-premise to the Cloud

– Existing finance/funding model fail to meet the change

Thank You