T1 S3 4 - change agent as leader and manager (Prof Ben v Heerden)

Sentrum vir Gesondheidsberoepe Onderwys Centre for Health Professions EducationFakulteit Geneeskunde en Gesondheidswetenskappe Faculty of Medicine and Health Sciences

THEME 1:

CHANGE AGENT FOR THE 21ST CENTURY

Session 3-4: Change agent as leader and

managerProf Ben van Heerden

Centre for Health Professions EducationFaculty of Medicine and Health Sciences

Stellenbosch University

Outcomes

After this contact session you should be able to do the following: • Describe the differences between

leadership and management.• Describe a leadership model that

integrates appreciative, positive and collaborative leadership approaches and that focuses on strengths.

What is leadership?

“Leadership is an influence relationship among leaders and collaborators who intend real change that reflect their mutual purposes.” - Rost JC.

Management• doing things

right• use in: error

reduction, system improvement

• agenda: plan, budget, control, problem solve

• outcome: constancy, predictability

Management• doing things

right• use in: error

reduction, system improvement

• agenda: plan, budget, control, problem solve

• outcome: constancy, predictability

Leadership• doing the

right thing• use in: areas

with no precedent, no data

• agenda: establish direction, align people, motivate, inspire

• outcome: change

Leadership• doing the

right thing• use in: areas

with no precedent, no data

• agenda: establish direction, align people, motivate, inspire

• outcome: change

Kotter. A Force for Change: How Leadership Differs from Management. NY: Free Press, 1990

Kotter, Leader to Leader, Fall 1998:27-33.

High

Low

Unsustainable success

Weak

Stagnation Aborted vision

Sustainable

success

Strong Strong

Man

ag

em

en

tLeadership

SEE/VISION: Leadership

DO: Management

HOW we do both will determine how effective

we are

Leadership model for the 21st Century

• Positive• Appreciative• Strengths

based• Collaborative

Leadership model for the 21st Century

• Positive• Appreciative• Strengths

based• Collaborative

Positive

meaning

Positive

climate

Positive relationshi

ps

Positive communicati

on

Kim Cameron. Positive Leadership: Strategies for Extraordinary Performance. BK Publishers, San Francisco, 2008

Positive leadership

High Performing Team

MediumPerforming Team

Low Performing Team

Positivity vs.

Negativity

5.8 : 1 1.8 : 1 1 : 20

Losada and Heaphy, American Behavioral Scientist, 2004

Team performance research

Leadership model for the 21st Century

• Positive• Appreciative• Strengths

based• Collaborative

The Basic Two Lenses of Being

• Seeing the good

OR• Seeing what is

not good enough - the deficits

“orthopaedics just dumped another train wreck onto our ward”

“orthopaedics has given another vote of confidence in our team’s clinical skills . . .”

Reframe

“Overall I did not enjoy this block at all and found it a great waste of time and my intelligence; I don’t believe I gained any experience or knowledge of significance during this module”

Why is Hashim Amla a batsmen and not a

bowler?

Leadership model for the 21st Century

• Positive• Appreciative• Strengths

based• Collaborative

The most effective leaders:• Are always investing in strengths• Surround themselves with the right people and then maximise their team• Understand their followers needs

Strengths based LeadershipStrengths based Leadership

Tom Rath and Barry Conchie. Strengths based Leadership: Great leaders, teams and why people follow. GALLUP Press, NY, 2008.

Four distinct domains of strength:• Executing• Influencing• Relationship building• Strategic thinking

Strengths based LeadershipStrengths based Leadership

Tom Rath and Barry Conchie. Strengths based Leadership: Great leaders, teams and why people follow. GALLUP Press, NY, 2008.

Trust• Honest

y• Integrit

y• Respect

Compassion• Friendship

• Happiness • Love

Stability• Security• Strength• Support• Peace

Hope • Direction• Faith• Guidance

Tom Rath and Barry Conchie. Strengths based Leadership: Great leaders, teams and why people follow. GALLUP Press, NY, 2008.

Strengths based LeadershipStrengths based Leadership

Leadership model for the 21st Century

• Positive• Appreciative• Strengths

based• Collaborative

What is leadership?

“Leadership is an influence relationship among leaders and collaborators who intend real change that reflect their mutual purposes.” - Rost JC.

So, what do I do as a 21st century leader?

Through my and other’s strengths, in collaboration with others, I want to engender trust, compassion, stability and hope, by creating a positive climate, meaning, relationships and communication and applying appreciative leadership.

In summaryIn summaryExecuting Relationship

building

Executing Relationship

buildingInfluencingStrategic

thinking

InfluencingStrategic

thinking

Executing Relationship

building

Executing Relationship

buildingInfluencingStrategic thinking

InfluencingStrategic thinking

Positive

meaning

Positive

climate

Positive relationsh

ips

Positive communicat

ion

Trust

Stability Hope

CompassionAPPRECIATIVE

COLLABORATIVE