t- \ t+"/. .O/o Addl. General. Manager(EB-Gold) Pune Telecom District BSNL Pune - 411 OO1 *{ffifr'riwTeryry fururyhs' i,$it1 it14t :n -":T,iq ; $HAftAT **}I*FiAN ruIfiA#I LIHffT# . ,;1,.. ,i: r: .r '{':1. , No: BSNL/EB-CRM/CiTNS/2013-14/4 Date - 05/06/2013 To, Shri. Sanjay Kumar Verma, Spl l.G.P.,CCTNS Nodal officer, CID HQ,Pune.-411 008. Sub :-Completion of activities under CCTNS project. Ref:-Your'office Ltr. No: O. No: C I DiSCRB/CCTNS/5 1 4Bl2O 13 dated 24.05.201 3. With reference to above subject,compliance to the activities under CCTNS as per contract dated 24tl October,2O12,i.s as under. S.N. BSNL SCOPE OF WORK Agreed Yes/No Article No. of MOA ACTION TAKEN BY BSNL 1 BSNL ha's to be sole service provider for CCfruS networking and connectivity and would be'the single point of contact for all issubs connected with the service Yes . Article 1 Clause '2, Sub para 3 l.VPNoBB.at 1411 PS/HO is provided. 2. SPOC - Nodal officer Sh.Araveeti Rangaiah JTO CRM BSN L Pune,is the SPOC for CCTNS Project. 2 The SLA would be calculated basis links uptiihe, qualit! of services for MPLS, procedures for fault booking, fault rectification and resolution time and , penaltiei.on downtime, quality of services'a nd delay i n implementation Yes Article 1 - Para 6 Sub Para 4 BSNL is providing user name and password for uptime,quality of seevice and fault booking which can be monitored on web portal of MPLS SLA would b.e calculated as per MoA. Rbporting - to provide periodic reports on mo.rithly basis for uptime monitoring as per the agrped'service level agreeme.nt. Yes Article -2 Para- 9 Monthly periodic reports will be provided dfter commissioning of CCTNS links. 4 User Name & password- provide user name and password for accessing the tool deployed for monitoring of MPLS links through BSNL'web portal. The tool should also provide MIS reports. Yes . Article -2 Para- 10 Username : CCTNS-MUM Password: secret uRt : https ://m plsportal.bsnl.co.in q Helpdesk-A team of 1-4 persons shall be kept at State lbvel to coordinate and assist for speedy resolutions of faults.A de-centralized helpdesk for VPNoBB to be provid.ed and a centalised helpdesk Yes Artrcle 2 Para 2+(a), (b),(d) a nd (e) 1. A Person from BSNL will be deployed at CID HQs, PUNE. 2. MPLS Nos : 1800-425-1957, 080-2sgo88o1o; 0b0-258088012
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t-
\t+"/.
.O/o Addl. General. Manager(EB-Gold)Pune Telecom DistrictBSNL Pune - 411 OO1
Sub :-Completion of activities under CCTNS project.Ref:-Your'office Ltr. No: O. No: C I DiSCRB/CCTNS/5 1 4Bl2O 13 dated 24.05.201 3.
With reference to above subject,compliance to the activities under CCTNS as per contract dated24tl October,2O12,i.s as under.
S.N. BSNL SCOPE OF WORK AgreedYes/No
Article No. ofMOA
ACTION TAKEN BY BSNL
1
BSNL ha's to be sole service provider forCCfruS networking and connectivity and
would be'the single point of contact forall issubs connected with the service
Yes . Article 1 Clause'2, Sub para 3
l.VPNoBB.at 1411 PS/HO is
provided.
2. SPOC - Nodal officerSh.Araveeti Rangaiah JTO CRM
BSN L Pune,is the SPOC for CCTNS
Project.
2The SLA would be calculated basis links
uptiihe, qualit! of services for MPLS,
procedures for fault booking, faultrectification and resolution time and
, penaltiei.on downtime, quality ofservices'a nd delay i n implementation
Yes Article 1 - Para
6 Sub Para 4
BSNL is providing user name andpassword for uptime,quality ofseevice and fault booking whichcan be monitored on web portal
of MPLS
SLA would b.e calculated as per
MoA.
Rbporting - to provide periodic reports
on mo.rithly basis for uptime monitoringas per the agrped'service level
agreeme.nt.
Yes Article -2 Para-
9
Monthly periodic reports will be
provided dfter commissioning ofCCTNS links.
4 User Name & password- provide user
name and password for accessing thetool deployed for monitoring of MPLS
links through BSNL'web portal. The toolshould also provide MIS reports.
Yes . Article -2 Para-
10
Username : CCTNS-MUM
Password: secretuRt :
https ://m plsportal.bsnl.co.in
q Helpdesk-A team of 1-4 persons shall be
kept at State lbvel to coordinate and
assist for speedy resolutions of faults.Ade-centralized helpdesk for VPNoBB tobe provid.ed and a centalised helpdesk
Yes Artrcle 2 Para2+(a), (b),(d)
a nd (e)
1. A Person from BSNL will be
deployed at CID HQs, PUNE.
2. MPLS Nos : 1800-425-1957,080-2sgo88o1o; 0b0-258088012
for VSAT.and MPLS.
Helpdesk features - An escalationlnatrix irtclude the name, designation,Phone no, email address to be used forappropriate escalations during serviceissues. The liit to be updated by BSNLfrom time to time
'Article -2 Para-24(t)
Escalation matrix is enclosed atAnnexure 1.
Timeline - timeline to completeprovisioning for IOO% of,links is D+270days .(X++5=D, X= signin'g of MOA withNCRB)
Annexure I -A(ii), B,c,D
D= Date of .payment1.9.10.201,2. Tirneline of D+270days ends on 15th.july 2013.BSNL willfollow the timeline asper.MoA.
BSNL to deploy manpower at the SDC'. who will receive complaints from SDChelpdesk and,.give updates to thecustomer. Once the customer lodgesthe com.plaint BSNL will diagnose thefault and provide telephonic assistanceto the iustomer.
SLA-Para9(c) BSNL wlll deplgy manpower. asper MoA
Uptime SLA - Para 8,9 BSNL will follow to mai.ntain theuptime as per clause no B ofAnnexure lV of MoA.
DGM T D Munde 02442-231700 9423072700AGM EB M.V.Munde 02442-229201 9403 1 17333 m v []it u [[email protected] a j l, c o mSDE K C Deshpande 02442-232I00 9422931,100 kc [email protected],o,in
AGM EB Gadpavle 071.84-254900 9423992580SDE A S Lade .9423689601 a:lade @red iff m a i l.co m
. Buldhana
TDM N P Kawade 07263-253700 94222731,80AGM EB Kendre 07263-259s00 9422248899AGM EB Rajoria (AGM) 9422880333 sd e.bd n @_ rerliff m a i L co m
Chandrapqr
GM Dayasha n kar 07172-263000 9405522622DG.M Wasnik U M 07172-256300 94236861"26AGM EB Gajbe 07172-264297 9422921996 yr"n-sd.313@c!ra!-e_o_m
DhuleDGM Magare H D
02562-281,L22/283.1.00 9423193800
AGM EB Ba lsa ne 02562-241000 9423979582SDE Shaikh 9422288024 [email protected]
Gadchiroli
TDE Adhikari H R 07132-22211"1 94221,35007SDE Waghmare 9422910299JTO EB Ka pgate 94221"54999 k j1-gzzz,@rc-d-tf f narj,,c o rr
GondiaGM Arvind Patil (L/A) 07184-253000 94221.01,015AGM EB Gadpavle 9423992580SDE A S Lade 942368960r arladeJ&edtllmarl.corn
HingoliDGM Naini B G 02452-222200 9423157792AGM EB Sanap V P 02452-227800 9422875600JTO EB Hamadapurkar 94221,09300 n kleparbh_e-L@srndl. c o m.
P \/3
Escalation Matrix for CCTNS project.
as on 05.05.20L3
SSA NAME DESGN NAME Tele no Mobile EMAIL
Pa rbhan i
DGM Naini B G 02452-222200 94231s7792AGM EB U P Sanap 9422'875600
JTO Hamadapurkar 94221.09300 m ktspa rbha ni (dsma i l.com
Jalna
TDM N P Kawade 02482-232900 94222731.80AGM EB/T Bharate H.B. 02482-234000 9422931.801Co Ba lshete 02482-240000 942339s233 ba lshete@ema il.cbm
Jalgaon
GM s K VERMA (L/A) 0257-2222555 9422775757DGM S.K.Verma 9422775757AGM EB Warke 0257-2239551. 9422275909SDE EB Nehate R S 9422775499 rsnehte @ bsn l.co. i n
Kolhapur
GM Rawat M R 023 1-2658 181 9421_61_3444
DGM EB WALKE C S 0231.-2656200 9420010200AGM EB Bhosa le 0231-2662200 9422566999SDE EB P.C. Ku lkarn i 0231.-2650200 9427050100 pckulka [email protected]
Latur
GM Ramkrishna M 07382-248400 942201.6970DGM S V KUDRIKAR 02382-240400 9422201.01.5
AGM EB R N Dixit 9422657900
Nanded
DGM Malborgaonkar 02462-233600 9422L70008AGM EB N.R.Kusanewar 02462-232200 9423 136100 |Irsu sa n gwa r@ ema i l. co mSDE EB l. H.Sayed 9423693901 saved [email protected]
GM K K SINGH 071.2-2522200 9423311777DGM EB Naktode 0712-2533566 9422330011AGM EB Wasnik 011.2-2550001 .9422140002SDE EB Shidore Amit 9422055055 e b!4,A,agp-g1@11m a i l. co m
Nasik
GM Praja pati 0253-2578845 9423026999DGM EB D.A,Joglekar 0253-2310330 9422770670AGM EB U.B.Jadhav 0253-2583332 9422272899 adhavu [email protected] EB Rupesh Gujrathi 0253-2583332 9423033700 ru pesh @ bsn Lco. i n
OsmanbadDGM A L Kulkarni 02472-220260AGM S S Sonawane 02472-227799SPE EB lurup 9422968422 betu ru n@ bsn l.co. in