NINJA TRAINING RESERVATION BOOKING MANAGEMENT T O C K T I X . C O M
NINJA
TRAININGRESERVATION
BOOKING MANAGEMENT
T O C K T I X . C O M
WHAT IS TOCK?
1 / T A B L E M A N A G E M E N TT O C K T I X . C O M
And how do I use it?
LET’S LEARN
1 / T A B L E M A N A G E M E N T
We’ve put together a crash course on managing tables that we think will help.
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Crash Course for Employees
2 / G E T T I N G S T A R T E D
WELCOME TO: ..your new calendar view! This is your Restaurant Name training site we will be learning from today.
T O C K T I X . C O M
Training Site
Month, 2017 Restaurant Name
CLICK ME
3 / B U T T O N S
What do all these buttons do?? Click away to find out!
HelpAll bookings
Today
DayMonth
September 2016
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Month, 2017
4 / B O O K A T A B L E
Let’s try booking a table! To start, click on any Friday in September
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Modify
Edit
Book
Click any Available (green) table
Double-click until it is in a Held state (yellow)
Click Modify button
Let’s Edit the table
Now let’s Book a table!
Book via Email Book via email
7 . Training Site Credit Cards 4242 4242 4242 4242
12/19 234
BOOK!
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5 / M O D I F Y
Great. Now what can I do with a Booked table?
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Modify
Click any Booked (red) table
Click Modify button
Let’s return $50 to this guest
Move this guest to October
Add a bottle of Champagne
Let’s cancel this reservation
MODIFY2
Comp
Reschedule
Charge
Cancel Booking
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TRANSFER
6 / T R A N S F E R
Your guest can transfer their reservation from their Tock profile, from $0 to full price of the reservation. Yet if they need assistance you can perform this for them.
What is the Transfer feature?
T O C K T I X . C O M
7 / T R A N S F E R
Try transferring this guest.
profile.tocktix.com
Emails are only live to team member access from training sites, therefore you can create any content for this transfer
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TRANSFER
8 / G U E S T N O T E S
How do I manage notes on a guest?
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Click any Booked (red) table
Notes that are just for this visit
VIP? Allergy? Investor?
What so you want to keep for the future?
Known Allergy?
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Booking Notes
Tags
Guest Notes
Dietary Notes
NOTES
9 / S E A R C H
If you get a call from a guest or need to quickly look-up details for the regular who strolled in off the street, you can use the search function. You can access notes, stats, or past # bookings by searching for their name, email address, or confirmation number
How do I search for a guest?
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SEARCH
10 / S E A R C H
Let’s check out this feature with these guests..
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Allison Alan
Heather Anderson
Diane Hodges
SEARCH
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11 / R E P O R T S
What kind of reporting features am I able to access?
1 . Click on Service Reports in the left-hand side panel and let’s work our way throughREPORTS
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PRACTICE
PERFECTMAKES
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13 / F U T U R E A C C E S S
Access to your training site is available from any device anywhere with your login.
Names of guests to practice searching, scheduling and managing guests:
ACCESS
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• Donna Allan • Jane Bailey • Chloe Brown • Wanda Clark • Yvonne Gray • Sean Hill • James Ince • Ruth Kelly
Note: Emails are inactive in training sites outside of existing team members given access to the dashboard If you’d like to review the emails generated by Tock to your guests, please use an existing team member email found in your dashboard
THANK YOU!
T O C K T I X . C O M