US008155280B1 (12) Unlted States Patent (10) Patent N0.: US 8,155,280 B1 Or-Bach et a]. (45) Date of Patent: Apr. 10, 2012 (54) SYSTEMS AND METHODS FOR VISUAL gf?i?mef etlal , , 0 son et a . PRESENTATION AND SELECTION OF IVR 7,215,743 B2 5/2007 Creamer et a1‘ MENU 7,353,016 B2 4/2008 Roundtree et al. 7,392,193 B2 6/2008 Mault (76) Inventors: Zvi Or-Bach, San Jose, CA (US); Tal 7,466,803 B2 12/2008 Burg et a1. Lavian, Sunnyvale, CA (Us) 7,646,858 B2 1/2010 Sala?a et al. 2003/0039341 A1* 2/2003 Burg et a1. ............... .. 379/88.16 * ~ , ~ ~ ~ - 2006/0165050 A1* 7/2006 ErhaIt et a1. ................ .. 370/351 ( ) Not1ce. Subject' to any d1scla1mer,~ the term ofth1s 2006/0239422 A1 100006 Rinaldo et a1‘ patent 1s extended or adjusted under 35 C _ d U.S.C. 154(1)) by 0 days. ( ommue ) (21) Appl' NO; 13/221,235 FOREIGN PATENT DOCUMENTS JP 2004274425 A 9/2004 (22) Filed; Aug 30, 2011 WO WO-2008086320 A1 7/2008 OTHER PUBLICATIONS Related US. Application Data _ _ _ _ Yin, M., et al., “The Bene?ts of Augmenting Telephone Voice Menu (63) Commuanon of apphcanon NO‘ 13/185,027’ ?led on Navigation With Visual Browsing and Search,” CHI 2006 Proceed Jul' 18’ 201 1' ings, Managing Voice Input, Montreal, Quebec, Apr. 22-27, 2006, pp. 319-328. (51) Int. Cl. H04M 11/00 (2006.01) (Continued) (52) US. Cl. ................................ .. 379/8813; 379/8818 _ _ _ _ (58) Field of Classi?cation Search ............. .. 379/8813, Prlmary Exammer * 31111011 31118 379/265_01L265_14 (74) Attorney, Agent, or Firm *Venable LLP; Michael A. See application ?le for complete search history. Sarton; Steven J~ SChWarZ (56) References Cited (57) ABSTRACT Embodiments of the invention provide a system for generat U'S' PATENT DOCUMENTS ing an Interactive Voice Response (IVR) database, the system 5,416,831 A 5/1995 Chewning, III et a1. comprising a processor and a memory coupled to the proces 2 * golf ~~~~~~~ ~~~~~~~~~~~~~~ ~~ 379/8813 sor. The memory comprising a list of telephone numbers 6’ 104’790 A 8/2000 Nijgitnztséémi associated With one or more destinations implementing IVR 635603320 B1 5/2003 paleiov et a1‘ menus, Wherein the one or more destinations are grouped 6,594,484 B1 7/2003 Hitchings, Jr. based on a plurality of categories of the IVR menus. Further 6,606,374 B1 * 8/2003 Rokoff et a1. ............ .. 379/8816 the memory includes instructions executable by said proces gook ft 131' sor for automatically communicating With the one of more 6’920’425 B1 700% W231 it :1" destinations, and receiving at least one customization record 639683506 B2 1 1/200 5 Yacovone et al, from said at least one destination to store in the IVR database. 7,027,990 B2 4/2006 Sussman 7,065,188 B1 6/2006 Mei et al. 20 Claims, 92 Drawing Sheets