Systematic Innovation

© Shibumi Consulting Ltd all rights reserved

SYSTEMATIC INNOVATION

CLEANTECH IRELAND4th May 2010

pragmatic innovation solutions


How do most people solve problems?

Revert to our own experiences

Technical Data from our field of knowledge

Ask people

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Typical approach

-random iterative solution-ask people I know-accept the first good concept-accept problems as presented-the future is unknowable-features are fundamental-focus on the present-search Google and tech pubs-focus on ‘relevant’ experience-trial and error-simulation and optimisation-individual genius-redundancy is good-‘search and destroy’

Systematic Innovation

- systematic and methodical- use knowledge databases too

- work up many concepts- dig until root problem is found

- evolution has predictable patterns- functions are fundamental

- examine past present and future- search patents too

- focus on successful past solutions- understand system behaviour- eliminate trade-offs by design

- teamwork and an effective method- simplicity is best

- ‘find and kill’

THE DIFFERENCE IN APPROACH


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SYSTEMATIC INNOVATION The Theory of Inventive Problem Solving

• Solutions change - functions stay the same

• The evolution of systems is not random - it follows repeatable patterns

• Somebody, somewhere has faced a similar problem to yours and managed to solve it…

…all you need to do is find and adapt their solution


SYSTEMATIC INNOVATIONHow it works:

My SpecificProblem

My SpecificSolution

AProblem

Like Mine

WORLD’S

BEST

SOLUTIONS

AGenericSolution

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Innovation Analytics

Innovation Arena

Regulatory

Trends

Tech

nology

Trends

Organisation’s

PreferencesSta

kehold

er

Deman

ds

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Systematic Innovation Philosophy

Idea

lity

Co

nfl

ict

Evo

luti

on

Tim

e / S

pac

e / I

nte

rfac

e

Res

ou

rces

Fu

nct

ion

alit

y


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Ideality


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Infinite options

Finite options

Ideal final result‘perfect, free, now’With SysInno:

Without SysInno:

Best practice Game changing

Mediumimpact

High impact

timeIdeality


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Conflict


How specifically should manifolds be improved?

MultiZone™

ZoneAlone™

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Emergence- Trend towards Webs & Fibres

homogenous sheet 2D mesh3D mesh

with optimisedfibre orientation

active elements

?

?

rolled metal tube pultruded tube CFRP driveshaft

riveted steel tank ferro-concrete tank FRP cistern


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S-Curve Assessment

time

Matu

rity

(Id

ealit

y)

Make it reliable

Need m

ore functionality

Eliminate the learning curve

Complicated and Ineffi

cient

Comm

oditised - Price Pressure

New productinnovation should focus on:• adding/enhancing functionality• more reliability• trimming complexity (component amalgamation,

platform engineering etc)

‘Interesting – does it work?’

Established productinnovation should focus on:• simplifying the customer experience (ease of

acquisition, use, care and disposal)• reduced cost of ownership, reduced waste• adaptivity, automation, ergonomics, simplification


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S-Curve Innovation Priorities

1. Identifying disruptive Innovations2. Identify functions achieved by other technologies 3. Technology transfer (out)

1. Incremental Innovation 2. Process Innovation3. Problem solving micro – cost, efficiency

1. Problem solving macro - Performance2. Technology Transfer (in)

1. IP analysis2. IP fencing3. Problem solving – Main useful Function

time

Matu

rity

(Id

ealit

y)


Maturity Curves

TIME

1st GEN

2nd GEN

3rd GEN…..

The timing and characteristics of each S-curve jump is predictable

Stratifiedtank systems

Compactsegmented

systems

Modularadaptivesystems

INCR

EASI

NG

IDEA

LITY

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Resource & Stakeholder Research

• Explore prevailing attitudes, trends & aspirations among the relevant:– Technologies– Regulatory authorities– Markets– Stakeholders


SYSTEM

SUB-SYSTEM

PRESENT

SUB-SUB-SYSTEM

SUPER-SYSTEM

SUPER-SUPER-SYSTEM

NEAR-TERMPAST

MID-TERMPAST

LONG-TERMPAST

NEAR-TERMFUTURE

MID-TERMFUTURE

LONG-TERMFUTURE

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Time

Sp

ace


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REQMTS CAPTURE

CHOOSING SOLUTION PROCUREMENT INSTALLATION TRAINING OPERATION DISPOSAL

Planning Bodies/ Regulator

Fire / |Access / Intruder / CCTV

Insurance advice Reg bodies inspect & certify / information change causes confusion

Compliance with fire, health & safety regs

WEEE /ROSH

Company – end user

Security / the need for security / regulate access / product in home / back door / cards lock in / business sensitivity / access overlooked / crime / ease of managing visitors

Not techy / can talk direct with ACT / can grow and upgrade; no end of life / disruptions

Old boys network / value / cost / cost / budget / integration to other systems / tailored solution

Not everybody is motivated the same way by speed issue (D) / to end-user = disruption to operation / resource management of system / not a security system

Installer to give training Biometrics get good (Samsung) / rooms unavailable – loss of revenue / biometrics templates secure / ease of use / fats access / cost of maintenance / frequency of replacing batteries

The installer’s problem

Architect Style / ego / what they know Watch too much StarTrek / answers company and not user concerns / not cost sensitive / good looking / data protection act compliance

Different types of handles & finishes / reputation / functionality / security of service

Fit to their design Too training Style ages quickly – 10 year life / cards lock in

Don’t get involved

ACT Work with consultants Reputation = ACT strength / marketing / advertising / technical advice / risk to ACT: if products don’t provide the right solution / data security / credit

Tailored solution Support documentation / ease of installation / site visits / remote diagnostics

New software / new architecture 700 support calls – UK / biometrices get good / replacement cards & batteries / 4% (?)

Refurb / 5-10 years life

Distributor Box solution / easy to sell / influence installers, but Salto distribute direct

more important with distance / margin / cards lock in / fill the tech blanks / equipment & system choice / risk to ACT: wrong advice by distributors

Cost of stocking / cost of delivery / margin / reliability / reputation / not too many parts / ease of ordering / who they stock

Pick rate / management of conflict Product knowledge / new product communications

Spare parts WEEE / manufacturer disposes, not distributor / cards lock in

Consultants Crime / what they know / keep up to date / responsible for spec / bad experience

Regulatory compliance, no loyalty, do as little as possible, subservient to architects

Cost – makes him competition Basic training of access control / how to build a system / instructions – easy to learn & use / tech nichel (d)

Free training / instance maintenance agreement / order cards

ROSH / WEEE

Installer Cost / speed of install / good story – scary sells

Familiarity / features / security for a / time to install / support / typically non-pc tech / easy to diagnose problems / ACT reputation = quality & reliability

ACT risk: gives wrong advice / cost / system install / hiding behaviour / product choice – getting it right

Fitters (not necessarily specialists) / mobiles allow eejits to operate / time to operate / time to install / cost of parts / fit all door sizes / tension & stress feedback / on site without manual and/or trained / pressure to get out fast / site survey

Knowledge of multiple systems / give me a NTEZ system / no PC or software experts

Replace batteries / want maintenance contract, but don’t want to do maintenance

Ease of ordering spares / upgrading software & hardware / replace with another ACT system / reputation & loyalty

System Admin

Ease of use / ease of use / ease of management

None - responsible for management of system

Influence the commission Need significant training for system admin / help system on PC / online help / documentation

Robust & secure / delete unused cards / admin issuing cards to wrong users / real time door status / long life / immunity from RF

Know when to replace batteries

Users Ease of use / ease of use / not to change the way the end user operates their building / crime on the rise

Data security / fast access Risk – should work in access control (?)

Risk: lock comes free User I/F / use of your phone for near field communication

Visitor cards / bad experience / privacy mode

Maintenance staff

Contracts / steady revenue stream / short or long battery life ?

None - Technical support / few call outs / not technology PC users

How to replace batteries Cleaning / ease of replacing batteries / Act website to support

Disposing of batteries


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Intellectual Property


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Functionality


R&D


Research Collaboration

• Dept of Mechanical & Manufacturing EngineeringTrinity College Dublin

• Enterprise Ireland

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Results..

2 PCT patent applications

Commercial collaborators

40% cost reduction

Platform technology

Situational awareness

Clear technology roadmap

New markets identified


Thank you!

pragmatic innovation solutions

Contact:Tony Owens, Director

Shibumi Consulting Ltd++353 (0)1 442 9609

[email protected]

mailto:[email protected]

Systematic Innovation

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