PEOPLE PROCESS TECHNOLOGY
AUTOMATE OPTIMIZE SIMPLIFY
INTEGRATED EFFICIENT BUSINESS ALIGNED
INTEGRATED | EFFICIENT | BUSINESS ALIGNED
ASSET MANAGEMENT
PROVANCE
SELF SERVICE
IT BUSINESS INTELLIGENCE
COMPLIANCE AND RISK
IT ANALYST
Incident and Problem Change
PortalWorkflow
Knowledge Base Data WarehouseCMDB
Authoring
Integrated System Center CMDB
System Center common schema
Common schema across System Center
Object model is based on Operations Manager
IT assets are represented as configuration items (CIs)
Incidents, change requests, and problems are represented as work items (WIs)
Configuration Management Database (CMDB) features
Create, update, and view CIs
Create relationships among CIs, WIs, IT staff, and Active Directory® Domain Services (AD DS) users
Automatically track CI change history
Service definition and mapping
Incident Management 75 to 80% of all incidents are caused
by poor change management
Automatic incident creation between Config and Ops Manager
Efficient resolution with knowledge base and history
Ensure accurate and efficient recording with pre-defined templates
33% of customers plan to automate change over the next three years
Change Management
Fill in information quickly using templates
Embed standard processes
Efficiently create change requests
Integrated across System Center
Demonstrate performance
Identify opportunities for service improvements
Data Warehouse repository database
Database Performance
Model data and prune to the right subsets
Built on SQL Reporting services
Model-driven
Data Warehouse: Business Intelligence for IT
Demo – Datacenter IntegrationEliminating costly downtime through auto detection
INTEGRATED | EFFICIENT | BUSINESS ALIGNED
Demo - Empowering the End User
The average cost of a single call is $25 to $30
Self Service Portals reduce calls by 30%
Provision Software
Reset Passwords
Create/view service requests
View announcements
Search/view knowledge base
Demo - Automating ComplianceDCM Integration
INTEGRATED | EFFICIENT | BUSINESS ALIGNED
CorrectiveActions
Actions
GRC
Incident/
Issue
GRC
Problem
GRC
Program Manager
Operations
Engineer
Dashboard
TakeAction
Map Control Objectives
RecordResult
ValidateSettings
Implement Procedure
Detect Failure
Ma
nag
ing
Co
mp
lia
nc
e
Provide Audit
Change
Control
Activities
Config
SettingsMonitorProcess
Controls
Summary – Service Manager 2010On Track for 1H 2010 RTM!
Public SDK
Tools for IT and Dev
Connectors
Incident and Problem
Change