System Center + Cireson vs. ServiceNow

11

SYSTEM CENTER 2012 R2 & CIRESONVS SERVICENOW

Briefing, Discussion and Demonstration

Pete Zerger, MVP, ITILPrincipal Program Manager Cireson

Chris Ross, MVP, ITILDirector of Program Mgmt Cireson

System Center + Cireson versus ServiceNOW2

AGENDA

• User Experience

• Data Discovery & CMDB Enrichment

• Reporting & Dashboards

• TCO & ROI

• Cloud & as-a-Service Options

• Futures

• The Bottom Line


System Center + Cireson offers a rich, intuitive user experience:

• Enhanced SCSM Console

• HTML 5 Portal for productivity on any device in any browser

• Manage assigned work through Microsoft Outlook

• Manage assets directly through Microsoft Excel

• Scan asset barcodes from any smartphone

USER EXPERIENCESystem Center + Cireson offers an intuitive experience anywhere for everyone


USER EXPERIENCE


The updated Cireson Portal to support dynamic forms, responsive

UI, and expanded Asset Management user experience

Coming Q1 2016!


DISCOVERY & CMDB ENRICHMENT

ServiceNOW Discovery…

• Is neither simple or comprehensive

• Uses external probes and scanners

• Requires an on-premises server and an Internet proxy

• Limited orchestration & lesser System Center / management tool Integration

The Result

• Incomplete asset data

• Never-ending battle with aging data

• Incomplete data uncertain decisions

Your CMDB is only as good as the quality of your data

Firewall

MID Server Proxy Server

CMDB

ServiceNowInstance

Internal Network

UPS

Routers

Printers

Switches

Windows Servers

Solaris Servers

Linux Servers

Optional

HTTPS SOAP

SSH, WMI, SNMP, PS


DISCOVERY & CMDB ENRICHMENT

System Center Discovery…

• Agent-based discovery

• Import direct from 3rd party sources

• Reliable discovery of on-prem and cloud-based assets

• GUI-based configuration, only “light technical skills” required

• Auto-association of relational data

The Result

• A rich CMDB that’s easy to maintain

• Drive ROI in key SAM \ ITAM scenarios

Rich, reliable and highly automated discovery


DATA DISCOVERY & CMDB ENRICHMENT


REPORTING & DASHBOARDS

SYSTEM CENTER REPORTS

CIRESON DASHBAORDS

SCSM DATA WAREHOUSE (via Excel)

POWER BI

A variety of powerful data visualization and analysis options

CIRESON DASHBAORDS

Live dashboards and interactive reports with Power BI or Cireson


REPORTING & DASHBOARDSSYSTEM CENTER, CIRESON & POWER BI


The updated Cireson Dashboard Solution will enable wizard-based

dashboard creation from any SQL data source!

Coming Q1 2016!


ASSET MANAGEMENTLifecycle management of hardware and software

Tracking by serial number or asset tag, Bulk association of

assets to support or warranty contracts

HARDWARE

Licenses, Contracts, Purchase Orders and Invoices

BUSINESS & FINANCIAL

Software Catalog Normalization, Common Licensing Metrics, Named Licensing and Authorization

SOFTWARE

SCSM supports basic asset management OOB Cireson extends SCSM to support enterprise ITAM / SAM


ASSET MANAGEMENT SYSTEM CENTER & CIRESON


The Q1 updates to the Cireson Asset Management Solution will bring powerful new capabilities to

software license management

Coming Q1 2016!


TCO PROJECTIONS

• ServiceNOW is a subscription

– Expensive licensing costs never end

– Some features an extra cost (e.g. Orchestration)

• System Center + Cireson + Azure

– Functionality for the full service delivery lifecycle in a single license

– Year 2-5 costs significantly less than ServiceNOW

5-year TCO savings: $605,379 $0.00

$50,000.00

$100,000.00

$150,000.00

$200,000.00

$250,000.00

Year 1 Year 2 Year 3 Year 4 Year 5

Projected 5-Year Total Cost of Ownership

System Center ServiceNOW*sample data for organization of 1,000 employees, 1,000 desktops, 200 servers, and commensurate number of mobile devices. Assumes customer does not already own ECAL or System Center ML licensing

5-yr TCO $961,640

5-yr TCO $356,261


TCO PROJECTIONS (ECAL / EA)

• Value proposition of System Center is even more compelling for ECAL and EA customers

• For customers who already own System Center client licensing, savings are even more dramatic

• IT Operations

Operating costs are similar

– SME (IT Pro) for day-to-day customizations and management

– SME (Dev) for deeper customizations

5-year TCO savings: $764,400

5-Year TCO for ECAL / EA customers

*sample data for organization of 1,000 employees, 1,000 desktops, 200 servers, and commensurate number of mobile devices. Assumes customer already own ECAL or System Center ML licensing

$0.00

$50,000.00

$100,000.00

$150,000.00

$200,000.00

$250,000.00


System Center ServiceNOW

5-yr TCO $961,640

5-yr TCO $197,420


TCO PROJECTIONS (ON-PREMISES)

• For organizations not ready to invest in cloud, System Center + Cireson on-premises is equally compelling

• VMs can be migrated to the cloud in the future

WARNING: Figures at right do not include on-premises resources.

Can you deploy 8-10 VMs (and related storage) for $858,000?

5-Year TCO for ECAL / EA customers

*sample data for organization of 1,000 employees, 1,000 desktops, 200 servers, and commensurate number of mobile devices. Assumes customer already own ECAL or System Center ML licensing

$0.00

$50,000.00

$100,000.00

$150,000.00

$200,000.00

$250,000.00



5-yr TCO $961,640

5-yr TCO $103,295


CLOUD OPTIONS

System Center + Cireson can be hosted in the most popular public cloud platforms, including Microsoft Azure.

Through the Cireson network of Microsoft Managed Services Partners around the world, customers can enjoy

Service Manager-as-a-Service today, eliminating the need to hire and maintain FTEs with specialized skillsets


DEPLOYMENT OPTIONS COMPARED

SCSM in AZURE

•System Center is fully supported in Azure

•Deploy with help from a trusted & experienced Microsoft partner

•Migrate data from existing ITSM platforms

AZURE HOSTED

•Adopt Service Manager-as-a-Service!

•Available from trusted Managed Service Providers (MSP)

•Choose service level that fits your needs

MS FUTURES

•Azure and Microsoft Operations Management Suite are the future

•Roadmap on future Microsoft -aaScapabilities currently in development

Current cloud deployment options and future migration

BE

NE

FIT

S • Reduce datacenter support costs

• Easy growth and auto-scale

• Eliminate the need for in-house specialists

• Leverage MSP experience for product customization

• Move to the future platform when time is right for your org

• MS + Cireson will ease the transition process


SYSTEM CENTER VS SERVICE NOW


Service Management (SCSM)

Bus. Process Automation (SCO)

System Management (SCCM)

Event Management (SCOM)

Virtualization Management (SCVMM)

Enterprise Backup (SCDPM)

Single Platform

Managing every corner of IT Operations

*

**

Available at an additional cost. Integration from SCCM to Service-Now CMDB is unreliable and unresponsive

***

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FUTURES

• The future is clear, the future is cloud. But the need or on-premises capabilities will not disappear

• Microsoft has committed to “easing the transition”

• Microsoft offers a comprehensive cloud platform– A robust platform for identity

– Unmatched integration, automation and management capability

– A single data plane, eliminating “cloud lock” (OMS, currently in preview)

– PCI, DoD & HIPAA certified

– With global, MS-owned datacenters to ensure data privacy, security & sovereignty

Can ServiceNOW make the same promise?


THE BOTTOM LINEHow do we stack up?

EXPERIENCE

Build on our global Cloud and Systems

Management tools and experience

vs “Starting from an ITIL Process and working into Systems Management”.

INTELLIGENCE

Rich Intelligence for Asset, Monitoring,

Automation vs. “SNMP, WMI, Scripting”

You can decide which of the 17 script types you’d

like though!

ECOSYSTEM

A World-Class Partner Ecosystem vs.

“Democratized” PaaS Subscribers Selling

Add-Ons

...which will you rely on?

FUTURE-PROOF

Not all paths to the cloud have a happy ending. Microsoft is building feature-rich,

integrated cloud future

…Microsoft and Cireson will be there


QUESTIONS?

WE’RE HERE TO HELP

Cireson [email protected] +1 (855) 871-1232

Cireson Partners Partner & Community Enablement (PACE)[email protected]

@teamcireson

http://www.facebook.com/teamcireson

teamcireson http://cireson.com