SX.enterprise webinar

Tulsa Coffee Service

Challenges at all levels….

1. Get me the information I need.2. Make it easy to get, easy to understand, and something we can act on. 3. Stop the duplicity of efforts in my organization.

1. How can I decrease AR days out.2. How can I reduce operational expenses.3. The information requested changes constantly. Answering one question

leads to more questions.

CEO

CFO

Customer Service

CEO

1. Stellar customer relations. 2. Fewer key strokes for quoting, orders, and inquiries.3. Quick drill down to open activities (backorders, shipments, holds).

How do we justify a move for a CEO ?

CEO

Why will the CFO be onboard?

CFO

He’ll have actionable data presented to him… without having to go look for it….

Key metrics, using up-to-the minute data

What is “stellar customer service?”

Having the right products available Automated planning, tracking all requests Tight integration with sales department and purchasing Matrix for strategic discounting and price management

Quickly answering inbound calls with confidence Intelligent customer lookup, order status, shipping/tracking,

best price, availability, promotions, up-sell Customized CSR workflows

Keeping an eye on customers and buying trends Maximize employee productivity Increase customer loyalty and retention

Customer Service

Becoming a “Best in Class” distributor….

Inventory Levels Customer ServiceGrowt

hMaximize turnsMinimize stock outs

Increase market-share

Knowing what you will needHaving it on time Optimal fill rates

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What is a Role?

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Must give

immediate attention

Probable future stock-out

Important – next review

Below order point – Some risk of stock-out

At order point

AIM will increase numbers here and decrease fulfillment costs

Previously we saw Product Line. Now we can drill into

the specific products that

require attention.

Maximize your inventory efficiency

Buying decisions are recommended based on…

•Trends that are analyzed automatically

• Demand that is forecasted – by item – by location

• Factory lead times that are tracked by vendor/item

• Slow moving items tracked and presented

• Spikes can be included or ignored

Backorders are reduced

Customer satisfaction increases with

complete and on-time deliveries

Do the math….

“In the early 90s, we faced a difficult economic situation, but we still invested and implemented the system. At that time we had 22 people and were doing $7 million in revenue. At our peak, we recently had 52 people and $52 million in revenue”

Bruce Himes – President – Western WaterWorks

Customer results…

15 – 35

40 – 80

30 – 50

1 25

Years of distribution implementation success

% reduction in backorders

% reduction in inventory write-offs

% growth without increasing warehouse headcount

Focus – distribution supply chain

Best of Breed for Open Commerce

Representative Customers

Electrical Electrical

Plumbing/Heating/Air ConditioningPlumbing/Heating/Air Conditioning

IndustrialIndustrial

Building MaterialsBuilding Materials

Insights through the eyes of a customer….

“Our partner’s distribution knowledge, expertise, and responsiveness are beyond any we have experienced. Acumen is a true business partner and resource, and we view them as an extension of our company. They have allowed us to focus on our core competencies.”

Charlie Coles – TEC Electric – Branch Mgr