Xin Ru Pan
Strengths■ Strong customer services– Friendly and welcoming staffs■ Internal communications ■ Strong customer relationships■ Partnership ■ Student – teacher ratios are small■ Native teachers
Strengths Con’t
■ Dynamic classes: play-based ■ Discounts ■ Location, low cost■ 2 subjects■ 100% positive feedbacks■ WJZ TV 13 Baltimore placed
FwFL on the “Best Language Classes in Baltimore”
Weaknesses■ Not as technologically advanced ■ Busy, not being able to take care of
all customers■ Lack of experience ■ Location ■ Small and not recognized ■ Clients may not pay on time
Opportunities ■ Summer session■ Improved website■ Growth of marketing via social media■ New language■ Partnership■ FunAbroad
Threats
■ Stronger brand name competitors ■ Schools offer classes■ After school programs ■ Bad economy, less children enrolled ■ Weather
Recommendations■ Website
-- Fun with Foreign Language
■ Mobile website■ Social media
-- YouTube-- Facebook-- Instagram-- Twitter
Recommendations
■ Flyer-- Local schools/ community colleges-- Local churches-- Local libraries-- Local grocery stores
Products/Services■ Interactive Spanish programs for
kids ages 2 to 15 years old ■ Through play-based activities ■ 70 locations, 5 states
--Maryland: 16 locations--Iowa: 7 locations--Missouri: 23 locations--Kansas: 2 locations--Nebraska: 22 locations
Products/Services■ Levels/classes:
--Toddler-Pre-K (Ages 2-5)*Introductions I (Chimps) & II (Lions)
--Elementary*Level I (Explorers)*Level II (Adventurers)*Level III (Musketeers)*Level IV (Nebraska, Lincoln)
■ Each level have 30 lessons■ One hour
Products/Services
■ Prices various among locations■ Baltimore, Maryland:
Number of Classes Price
33 $450
34 $472.50
36 $472.50
59 $441
Products/Services
■ Summer Camps- Immersion Ranch
*Different countries inthe wild wild west
- Immersion Island*Island, pirates, hiddentreasures
- Under the Sea*Sea creatures, colors, numbers
- Immersion Passport*Culture in different countries
Products/Services
■ Private & Group Instruction
Number of Students Once Weekly Twice Weekly Session Length1 $400 $700 10 weeks
2 $500 $900 10 weeks
3 $600 $1,100 10 weeks