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8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
@1 About viruses................................................................................................................5@* About Sy&!ntec Antivirus So#ution.....................................................................5
@@ About ,pd!tin%............................................................................................................5
,1 $out virusesCo&puter viruses pose ! potenti!# thre!t to !ny co&puter syste&Since viruses c!n c!use severe !nd irreversib#e d!&!%e2 prevent!tive&e!sures &ust be t!en !t reco%niJed points o inection he$nternet presents ! p!rticu#!r#y %ood breedin% %round or viruses !nd2!s such2 it &ust be !ppro!ched ith c!utionA#thou%h the RE=$AN2 SAR-(AE !nd 4ANA(E syste&s !re notconnected direct#y to the $nternet2 it records !nd processes te#ephone!nd co&&unic!tion d!t!2 so&e o hich inc#udes $nternet sessions
his indirect connection to the $nternet presents the critic!# point indeendin% the RE=$AN2 SAR-(AE !nd 4ANA(E syste&s ro&viruses Protection is !chieved by inst!##in% Sy&!ntec AntivirusKSo#ution sot!reIs in co&puters interconnected by RE=$AN intern!#netor =AN/<AN
Sy&!ntec Endpoint Protection ;!n!%er Conso#e- ,sin% this e!ture i##
provide you to &!n!%e !## the c#ients such !s upd!tin% virus de7nition2inst!##in% ne c#ients2 con7%ur!tion2 Po#icies2 Reports2 etc
, $out 3pdating"re?uent upd!tes !re p!rt o the dyn!&ic Antivirus protectionSy&!ntec Antivirus So#ution c!n be inst!##ed in ! C#ient-Servercon7%ur!tion2 hich provides the !bi#ity to upd!te virus de7nitions!nd en%ine e6tensions on the Server !nd dep#oyin% the upd!tedde7nition !uto&!tic!##y over the entire C#ient-Server syste& hesupport person shou#d on#y #o!d !n upd!ted 4irus De7nition "i#e tothe Server o &!6i&iJe syste& upti&e2 there is no need to reboot
servers or re-dep#oy !pp#ic!tion sot!re
P/N 18-015-0085 % of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
here !re to !ys to inst!## the Sy&!ntec Endpoint Protection ;!n!%er !pp#ic!tion:
- Auto&!tic $nst!##!tion usin% SR oo#• $nst!## S= *008 Server on ;PS Re#i!nt / ; or (SA or $PS St!r (!te
server• $nst!## SEP 11 ;!n!%er on the s!&e server the S= *008 inst!##ed
• Restore SEP11 d!t!b!se to the S= *008 inst!##ed on the SEP&!n!%e&ent server
- Verifi!ation of the automati! installation !omponents
• =o%in to Sy&!ntec Endpoint Protection ;!n!%er Conso#e
• ,p#o!d #!st de7nitions upd!tes
• Distribute SEP c#ient to Servers !nd orst!tions
2, utomatic installation via SR tool (Supplied $yPDD group),
Note: %ener!##y the SR too# inst!##s !## co&ponents on the re#ev!ntserver
his process shos on#y A4 re#!ted inst!##!tions
-ote# $n ! Re#i!nt environ&ent - +eore usin% the SR to inst!## there#ev!nt co&ponents2 &!e sure you h!ve ercu#es user either inthe ;PS do&!in contro##er or your st!nd!#one server
4.2.1 S<4 Server=E>press ??@ R and SEP managerinstallation
1 Choose MPS in Reliant or t!e Managmanet server in Star &atep#!tor& !nd install=upgrade option !nd press ne6t
* $n prere9uisites chec veriy no errors !nd press ne6t
,1, Microsot S<4 E>press ??@ R or Pro>ects ithout Citri6
Environ&ent,'R,, Microsot S<4 Server ??@ or Pro>ects <$ Citri6
Environ&ent,
,, $n the &!ster inst!##er chose the Symantec EndpointProtection Manager !s e##
P/N 18-015-0085 & of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
Chose O$nst!## !n !ddition!# &!n!%e&ent server !nd c#ic ne6t
he re!son e choose O!ddition!# &!n!%e&ent server is th!t the D!t!b!se th!t e h!ve
restored previous#y cont!ins !#re!dy the site con7%ur!tion ith !## the necess!ry inor&!tion !nde donIt !nt to overrite the site inor&!tion ith the option Oinst!## &y 7rst site
P/N 18-015-0085 15 of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
,se the o##oin% p!r!&eters in the ne6t p!%e !s shon in the
screenshot:
- D!t!b!se server 9 )*P+mana,er+server+name- D!t!b!se n!&e 9 4erintSe&5- Authentic!tion 9 S= Server Authentic!tion- ,ser 9 ercu#es- P!ssord 9Nine1ne
Please maBe sure you type all parameters correctly,"n case you receive una$le to connect A you pro$a$ly typedincorrectly8 please cancel t!e :iard and rerun,
P/N 18-015-0085 1% of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
- "or SAND-A=NE servers inst!## un&!n!%ed c#ient ro& the SR- "or ! centr!#iJed so#ution: $nst!## ;!n!%ed c#ient by usin% Sy&!ntec Server
or installation :it! ctive Directory etc
4.4.1 "nstall unmanaged client via SR (Standalone
servers),- =!unch the SR too#- Chose the correct p#!tor&- $nst!## the SEP C#ient on#y- he SR i## !uto&!tic!##y se#ect the correct !rchitecture 68. / 6.)
P/N 18-015-0085 2$ of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
6, N!&e the ne QC#ient $nst!##!tion settin%sI !s 0erint +lient"nstallation settings
, $n the +lient "nstall Settings :indo:2 !t the botto& you i## see3pgrade settings2 Choose the IRemove all previous logs andpolicies8 and reset t!e communication settingsI option !nd c#icM
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4.4.2.4 Deploy the client by using the Symantec migration
and deployment wizard
ter t!e custom=eatures installation settings are created andsaved and t!e clients already e>ported to a older8 you are ready todeploy t!e installation pacBage to your clients, Follo: t!e steps$elo:#
1 =!unch the Migration and Deployment Wiard by %oin% to StartUll ProgramsUSymantec Endpoint ProtectionManagerLMigration and Deployment Wiard
* Se#ect -e>t !t the T<e#co&eT screen2
@ Ensure Deploy t!e client is en!b#ed !nd c#ic ne>t
) En!b#e the ISelect an e>isting client install pacBage to deployI2!nd then c#ic Finis!
5 $n the TPush Dep#oy&ent <iJ!rd2 c#ic the .ro:se button
. $n the T+rose or "o#derT di!#o% bo62 n!vi%!te to !nd open the o#derth!t you e6ported your inst!##!tion p!c!%e to2 !nd se#ect the neededsubo#der or @*/.)bit c#ients
3 C#ic ' 2 !nd then c#ic ne>t
8 $n the ISelect one or more computers,,, screenI2 either:Note: +e !!re to !dd servers ith corre#!ted S type @* / .) bit
! Dri## don into the IMicrosot Windo:s -et:orBI to Add your orst!tions to the I+omputers to deploy toI p!ne
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8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
b C#ic the dd or "mport +omputer button !nd se#ect theco&puters b!sed upon T"P ddressT or THost nameT 'ou
&!y !#so use ! te6t 7#e #ist popu#!ted ith either ost n!&es or$P Addresses
nce your orst!tions !re !dded to the I+omputers to deployI p!ne2 c#ic Finis! A pro%ress indic!tor !ppe!rs !s the Sy&!ntecEndpoint Protection sot!re is dep#oyed
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The master installer is !han,in, the )*P !lient from unmana,e to mana,eautomati!ally" the follo7in, pro!eure eplain ho7 to manually perform thisa!tion.
6n orer to assi,n the lients to the mana,er 7e nee to uploa the ana,erPoli!y to the !lient
4.4.3.1 Download Policy XML from the Manager
• pen the SEP ;!n!%er Conso#e
• C#ic on OClients
• E6p!nd OMy Company !nd Ri%ht C#ic on OVerint • Choose OExport Communications Settings”
• C#ic on OBrowse !nd choose the #oc!tion !s OD• O!re"erred !olicy Mode shou#d be OComputer Mode
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@ $ ! e!ture set th!t &eets your needs does not e6ist2 then choose dd+lient "nstall Feature Set
) (ive the e!ture set ! uni?ue n!&e
5 Se#ect /dese#ect the e!tures you need Antivirus/Antispy!re2 Netor hre!t Protection2 Pro!ctive hre!t Protection
. Choose '
3 n the #et2 c#ic +lients
8 Se#ect the %roup ith your Sy&!ntec Endpoint Protection c#ients in it2 !ndthen c#ic the "nstall PacBages t!b in the ri%ht p!ne
,nder *asBs2 choose dd +lient "nstall PacBage
10 $n th!t screen2 se#ect the correct p!c!%e in the drop don &enu or useith this %roup @* bit or .) bit b!se inst!## 7#es +oth p!c!%es c!n besep!r!te#y !ssi%ned to the s!&e %roup
NPI Group1@ $ you do not choose ,p%r!de Schedu#e2 then c#ients i## receive the
instructions to ch!n%e their inst!##!tion hen they chec in ith the&!n!%er his #!unches ;S$EFEC on the c#ient
1)Ater the inst!##!tion co&p#etes2 ! rest!rt is re?uired i the ch!n%e inst!##sor uninst!##s Netor hre!t Protection
"or un&!n!%ed c#ients2 or to ch!n%e ! &!n!%ed c#ient on !n individu!# b!sis#oc!# to th!t &!n!%ed c#ient2 use Add or Re&ove Pro%r!&s to ch!n%e theinst!##!tion
*o modiy installed eatures or unmanaged clients
pen dd or Remove Programs
1 Se#ect Sy&!ntec Endpoint Protection2 !nd then c#ic +!ange
* C#ic -e>t
@ Se#ect Modiy2 !nd c#ic ne>t
) ,se the drop don &enus ne6t to the individu!# co&ponent to eitherThis e!ture i## be inst!##edT2 This e!ture2 !nd !## subco&ponents2i## be inst!##edT2 or This e!ture i## not be !v!i#!b#eT
5 C#ic -e>t
. C#ic "nstall to &odiy the inst!##!tion
3 Ater the inst!##!tion co&p#etes2 ! rest!rt is re?uired i the ch!n%e inst!##sor uninst!##s Netor hre!t Protection
-et:orB over!ead considerations
As e!ch e6istin% Sy&!ntec Endpoint Protection c#ient !#re!dy cont!ins !##co&ponents hether or not they !re inst!##ed !nd the version is notbein% up%r!ded2 no inst!##!tion 7#es !re !ctu!##y sent over the netorNo netor b!ndidth or tr!Wc spies shou#d occur hen ch!n%in% theinst!##ed e!ture set
4.4.5 Deploy t!e Symantec 0 client or 4inu>
4.4.5.1 Software system requirements
Sy&!ntec Antivirus supports the o##oin% =inu6 distributions:
$n order to !void the SEP c#ient ro& sc!nnin% un!nted 7#es !nd o#dersin our syste&s2 ! po#icy h!s been set in the Sy&!ntec End Point ;!n!%er
to !pp#y on !## SEP c#ient hen they 7rst connect to the SEP ;!n!%erserver
his po#icy cont!ins !## 7#es e6tensions !nd o#ders or !## pro>ects !nd i !7#e/o#der is not e6ist on ! p!rticu#!r server/orst!tion the SEP c#ienti%nore it
Since this po#icy is p!rt o the SEP &!n!%er d!t!b!se2 there is no need torun con7% too# or con7%ure !ny co&ponent
-ote# Security RisB E>ceptions are glo$al8 and apply to all Sc!eduled Scansas :ell as RealGtime uto Protect,
he o##oin% p!%es cont!in !## 7#es !nd o#ders e6c#usions or the v!ri!ntservers
CN"$(,RA$N A+=ES "R RE=$AN AND S AR(AE
5.1 Reliant 1?, +onCguration
;icroso:t Wce
<ord 83 - *00@ Docu
P/N 18-015-0085 3' of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
8o7 to upate efinitions for the )ymante! *npoint Prote!tion lient usin,the .9# file.
he _>db 7#e c!n be used to upd!te virus de7nitions or the Sy&!ntec EndpointProtection C#ient ,se the D!i#y Certi7ed or R!pid Re#e!se _>db to upd!teSy&!ntec Endpoint Protection C#ient
Directly on t!e +lient#
1 Don#o!d the _>db "i#e ro& our Sy&!ntec Security Response <ebsite:http://sy&!ntecco&/!vcenter/desdon#o!dht&# or certi7edde7nitions orhttp://sy&!ntecco&/!vcenter/r!pidre#e!sedon#o!dht&# or R!pidRe#e!se de7nitions
* Copy the 7#e on the C#ient PC into the o#der:C:Docu&ents !nd Settin%sA## ,sersApp#ic!tionD!t!Sy&!ntecSy&!ntec Endpoint Protectioninbo6
n <indos *00@ 9 the p!th is 9 C:Docu&ent !nd Settin%sA## ,sers
n <indos *008/R* the p!th is 9 C:,sersA## ,sers
@ Ater ! e &inutes the c#ient i## h!ve the ne Antivirus De7nitions
Migrating Symantec ntivirus and Symantec +lient Security
Preparing legacy installations or migration#
<ith the Sy&!ntec Syste& Center2 you &ust ch!n%e settin%s or c#ients !ndservers to si&p#iy the &i%r!tion process "or e6!&p#e2 i ! c#ient runs !n!ntivirus sc!n durin% &i%r!tion2 &i%r!tion is b#oced unti# the sc!n 7nishes !ndthe &i%r!tion &!y !i# A#so2 you need to dis!b#e the uninst!##!tion p!ssorde!ture or c#ient sot!re i it is en!b#ed $ you do not2 users !re pro&pted toenter the p!ssord in inter!ctive &ode
Note: $ you &i%r!te %roups !nd settin%s ro& the Sy&!ntec Syste& Center2 thepo#icies th!t !re &i%r!ted or those %roups inc#ude these &odi7c!tions 'ou &!y!nt to revert these settin%s !ter the &i%r!tion "or e6!&p#e2 you &!y !nt toturn on schedu#ed sc!ns A#so2 you do not need to dis!b#e the uninst!## p!ssordi it is en!b#ed he &i%r!tion i%nores the p!ssord
-ote# " you use client groups t!at do not in!erit settings8 preparet!ese groups t!e same :ay t!at you prepare server groups andmanagement servers,
Disa$ling sc!eduled scans#
$ ! sc!n is schedu#ed to run !nd is runnin% hi#e the c#ient &i%r!tion occurs2&i%r!tion &!y !i# A best pr!ctice is to dis!b#e schedu#ed sc!ns durin% &i%r!tion!nd then en!b#e !ter &i%r!tion
o dis!b#e schedu#ed sc!ns1 $n the Sy&!ntec Syste& Center2 do one o the o##oin% !ctions:
! Ri%ht-c#ic ! &!n!%e&ent server
b Ri%ht-c#ic ! c#ient %roup
* +licB ll *asBs L Symantec ntivirus L Sc!eduled Scans,
@ $n the Sc!eduled Scans di!#o% bo62 on the Server Sc!ns t!b2 unchec !##schedu#ed sc!ns) n the C#ient Sc!ns t!b2 unchec !## schedu#ed sc!ns2 !nd then c#ic M5 Repe!t this procedure or !## pri&!ry &!n!%e&ent servers2 second!ry&!n!%e&ent servers2 !nd !## c#ient %roups
P/N 18-015-0085 $5 of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
A## histories !re no stored in ! d!t!b!se istory 7#e de#etion speeds the&i%r!tion process
o de#ete histories1 $n the Sy&!ntec Syste& Center2 ri%ht-c#ic ! server %roup* C#ic A## !ss U Sy&!ntec Antivirus U Con7%ure istory@ $n the istory ptions di!#o% bo62 ch!n%e the De#ete !ter v!#ues to 1 d!y) C#ic M5 Repe!t this procedure or !## server %roups i you h!ve &ore th!n one
Disa$ling 4ive3pdate$ =ive,pd!te runs on c#ient co&puters durin% &i%r!tion2 conBicts &!y occur hereore2 you &ust turn oL =ive,pd!te on c#ient co&puters durin% &i%r!tion
o turn oL =ive,pd!te
1 $n the Sy&!ntec Syste& Center2 ri%ht-c#ic ! server %roup* C#ic A## !ss U Sy&!ntec Anti4irus U 4irus De7nition ;!n!%er@ $n the 4irus De7nition ;!n!%er di!#o% bo62 chec ,pd!te on#y the pri&!ryserver o this server %roup2 !nd then c#ic Con7%ure) $n the Con7%ure Pri&!ry Server ,pd!tes di!#o% bo62 unchec Schedu#e orAuto&!tic ,pd!tes2 !nd then c#ic M5 $n the 4irus De7nition ;!n!%er di!#o% bo62 unchec the o##oin% se#ections:
. Chec do not !##o c#ient to &!nu!##y #!unch =ive,pd!te2 !nd then c#ic M3 Repe!t this procedure or !## server %roups i you h!ve &ore th!n one
*urning oQ t!e roaming service$ the ro!&in% service is runnin% on c#ient co&puters2 the &i%r!tion &i%ht h!n%!nd !i# to co&p#ete $ the ro!&in% service is turned on2 you &ust turn it oLbeore st!rtin% the &i%r!tion
Note: $ your ro!&in% c#ients run Sy&!ntec Antivirus version 1062 you &ustun#oc your server %roups beore you dis!b#e the ro!&in% service his pr!cticehe#ps ensure th!t ro!&in% c#ients !re proper#y !uthentic!ted ith certi7c!tes totheir p!rent server
o turn oL the ro!&in% service
1 $n the Sy&!ntec Syste& Center2 ri%ht-c#ic ! server %roup* C#ic A## !ss U Sy&!ntec Antivirus U C#ient Ro!&in% ptions@ $n the C#ient Ro!&in% ptions di!#o% bo62 in the 4!#id!te p!rent every &inutesbo62 type 1) $n the Se!rch or the ne!rest p!rent every &inutes bo62 type 12 !nd then pressM
NPI Group5 <!it ! e &inutes. $n the Sy&!ntec Syste& Center2 ri%ht-c#ic ! server %roup3 C#ic A## !ss U Sy&!ntec Antivirus U C#ient Ro!&in% ptions8 $n the C#ient Ro!&in% ptions di!#o% bo62 unchec En!b#ero!&in%onc#ientsth!t h!ve the Sy&!ntec Antivirus Ro!&in% service inst!##ed C#ic M
Sy&!ntec Antivirus 106 !nd Sy&!ntec C#ient Security @6 provide the !ddition!#e!tures th!t &ust be proper#y con7%ured or successu# &i%r!tion
,n#ocin% server %roups$ you do not un#oc server %roups beore &i%r!tion2 unpredict!b#e resu#ts &!yoccur A#so2 i the ro!&in% service is en!b#ed or c#ients2 the un#ocin% the server%roup he#ps ensures th!t the c#ients proper#y !uthentic!te to ! p!rent serverC#ients th!t proper#y !uthentic!te to ! p!rent server %et p#!ced in the d!t!b!se
C#ients th!t %et p#!ced in the d!t!b!se !uto&!tic!##y !ppe!r in the correct#e%!cy %roup in the conso#e !ter inst!##!tion
o un#oc ! server %roup1 $n the Sy&!ntec Syste& Center2 ri%ht-c#ic ! #oced server %roup2 !nd thenc#ic ,n#oc Server (roup* $n the ,n#oc Server (roup di!#o% bo62 type the !uthentic!tion credenti!#s inecess!ry2 !nd then c#ic M
urnin% oL !&per Protection !&per Protection c!n c!use unpredict!b#e resu#ts durin% &i%r!tion 'ou &ustturn oL !&per Protection beore st!rtin% the &i%r!tion
o turn oL !&per Protection
1 $n the Sy&!ntec Syste& Center2 ri%ht-c#ic one o the o##oin% c!te%ories:
_ Server %roup ;i%r!tin% Sy&!ntec Antivirus !nd Sy&!ntec C#ientSecurity_ Pri&!ry or second!ry &!n!%e&ent server
* C#ic A##!ssUSy&!ntecAnti4irusUServer!&perProtection ptions@ $n the Server !&per Protection ption di!#o% bo62 unchecEn!b#e!&perProtection) C#ic M
5 Do one o the o##oin% !ctions:_ $ you se#ected ! server %roup2 repe!t this procedure or !## server%roups i you h!ve &ore th!n one_ $ you se#ected ! &!n!%e&ent server2 repe!t this procedure or !##&!n!%e&ent servers in !## server %roups
P/N 18-015-0085 $& of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
The ill.ee virus is not ete!te ue to preefine path in the !entralizee!eption that )ymante! a in the first pla!e.
The follo7in, pro!eure is for eistin, environments.The upate )*P ata#ase !ontains this fi.
1. pen :)ymante! *n Point Prote!tion mana,er onsole; 2. Navi,ate to :Poli!ies; 3. 6n the :Poli!ies; !li! on :entralize *!eption; $. 6n the ri,ht pane" ri,ht !li! on :Verint *!eption; an !hose :eit; 5. Navi,ate to :entralize *!eption;.%. 6n the :*!eption 6tem; lo!ate the *N P+S
an elete it.
&. The )*P lients 7ill #e upate in a short 7hile.
P/N 18-015-0085 $' of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085
8.3.1 Internal application/software productization$n !## 4erint products e !re usin% the o##oin% Anti 4irus so#utionsre%!rdin% Sy&!ntec
-o, Department
Pro7ectversion
0endor and version
1 NP$ 10) !nd !bove Sy&!ntec End Point Protection116
10@ SP1 Sy&!ntec Anti 4irus 106101 SP)5$ndi!
Sy&!ntec End Point Protection116
310 SP6 Sy&!ntec Anti 4irus 106
* <A;-<$S Sy&!ntec Anti 4irus 106@ St!r%!te .6 Sy&!ntec Anti 4irus 106
56 Sy&!ntec Anti 4irus 106) Audio#o% 56 Sy&!ntec End Point Protection
116)6 Sy&!ntec Anti 4irus 106
5 !ctic!# Sy&!ntec Anti 4irus 106 4ist!10*
8.3.2 Procedure when implementing a different A/V product
6n !ase the !ustomer 7ant to use his/her o7n A/V solution" please use thefollo7in, pro!eure4
1. Run a sanity test in your <A= 7ith the A/V solution the !ustomerre>ueste.
2. he! 7ith the !ustomer to use the e!lusion list ta#les on se!tion 5pa,es 5' 7hen !onfi,urin, the A/V poli!y
$n order to !void the SEP c#ient ro& sc!nnin% un!nted 7#es !nd o#dersin our syste&s to !void !ccess b#ocin% !nd poor peror&!nce2 ! po#icy
h!s been set in the Sy&!ntec End Point Protection ;!n!%er th!t !pp#ieson !## SEP c#ients hen they 7rst connect to the SEP ;!n!%er server
his po#icy cont!ins !## 7#es e6tensions !nd o#ders or !## pro>ects !nd i !7#e/o#der is not e6ist on ! p!rticu#!r server/orst!tion the SEP c#ienti%nore it
Since this po#icy is p!rt o the SEP &!n!%er d!t!b!se2 there is no need torun con7% too# or con7%ure !ny co&ponent
-ote# Security RisB E>ceptions are glo$al8 and apply to all Sc!eduled Scansas :ell as RealGtime uto Protect,
3. he! for any elays/errors 7hen usin, our o7n systems.
P/N 18-015-0085 $( of 50 Rev A13
8/10/2019 SWM for Symantec SEP11u5_A13!18!015-0085