SWIFT Customer Support 2015

SWIFT Customer

Support 2015

Jorge E. Espinoza

LARC 2015

Cases in

Latin-America

by

Product

21%

8%

7%

7% 5% 4% 4%

4% 4%

4%

3% 2% 2% 2% 2% 2%

19%

Cases in Latin America per product Alliance Access

FIN

Invoice Query

Alliance Lite2

Ordering

Alliance Connect (network)

swift.com applications

VPN Box

Alliance Gateway

Payment query

HSM Hardware

Alliance Web Platform

swift.com content

Sanctions Screening

SWIFTNet Link

Alliance Entry

Other

Versiones compatibles con MQHA

PDE en mensajes FIN

SafeWatch ADK crash in SAA 7.0.80 on Linux (test)

MX Format - Further important information

Reset LSO Password

Questions about FileAct

message partner error

DB Recovery Activation and Full Backup Failed

Delete Templates

SAA: Issues

with FileAct

SAA: Routing question Prueba HACMP

patch 7.1

SDC: How to change RSO

Problemas con emission profile and real time

Cases in

Latin-America

Analysis

Alliance Access

Resiliency

Usability

BO connectivity

Resiliency

Connection

Direct Connection

Lifeline

Hardware

Cluster

Other alternatives

Managing

Dedicated help

On site

AMO

Usability

Current Business

• Maximize investment

• Improve resilience

New Business

• KYC

• Sanctions

• Compliance Analytics

BO Connectivity

Messaging

File Act

FIN

Standards

ISO20022

XML

Connectors

IPLA

MQ

SOAP

I need help

Meet the Expert

Call Account Manager

Call Support

NEW

Premium Support

SWIFT’s

offering

Support services

products for today’s

financial market needs

New Support

Options

Standard Plus Support

Local

Support

AMO

Consultancy

Criticality

Complexity

Summary

• Support continues to evolve, now with new Support Options

• We are investing in local presence in Latin America,

Commercial and Support staff are present in Latin-America

• We are making sure the customers in Latin America are

receiving a better service

• We are open for Business

SWIFT Latin American Regional Conference 1-2 September 2015 11

Questions.

SWIFT Latin American Regional Conference 1-2 September 2015 12

Digi-voting

SWIFT Latin American Regional Conference 1-2 September 2015

On a scale of 1 to 5 please rate your level of satisfaction with

this session.

Lowest Highest

13

SWIFT Latin American Regional Conference 1-2 September 2015

On a scale of 1 to 5 please rate your level of satisfaction with

the session speakers.

Lowest Highest

14

SWIFT Latin American Regional Conference 1-2 September 2015 15

Agenda what’s next

• Work Session II: 15:00 – 16:00

• Coffee Break & SWIFT Lab: 16:00 – 16:30

• Plenary: 16:30

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