Jan 03, 2016
SV8100 – Positioning
SV8100 team Pre-Sales SupportBusiness Line SV8100February 2009
Agenda
Overview
• Welcome, introduction• Positioning• Platform, interfaces (features)• InMail, InACD• Telephones• Networking• Hospitality• PC Pro, Web Pro• Desktop Suite• Licensing procedure• Marketing & Sales• Demo SV8100 and Apps • Business ConneCT• IP DECT• MyCalls• R2: UM8000, WLAN, TABS7
Agenda
Positioning
Customer requirements
SV8100 / SV8300, the answer
NEC is telephony market leader
SV8100 / SV8300 strategy in EMEA
Applications right from the start
SMB positioning
Value propositions
More info about SV8100 Sales training:• Peter Veenman – Business Manager• Stanislava Jovanovic – Business Operations Manager
Cos
t D
ecre
ase
Growth
Ease of Use and OperationProductivity Increase
Mobility
Fully featured
UnifiedCommunications
High availability
Security
Converged network
Central management
Voice quality
Server-based
architecture
360 Communications
Scalable architecture
Multi-site & Networking
Open interfaces
Customer requirements
NEC:3 dimensions!
Positioning
NEC has the answer
Positioning
role-based communications putting people at the centre of communications
www.univerge360.eu
SV8100:• Improved appearance
– No longer a TDM box– Stackable IT-rack design– In-skin PoE Gbit/s switch and Router (Rls.2)
• Pure IP system – And optional TDM capability– SIP phones – Standard and NEC proprietary– SIP trunking
SV8X00 is the answer to the strong market request to have a new Telecommunications Solution
addressing today's needs and providing a future proof solution
SV8x00, the answer
Positioning
• Improved terminals and user interface– DT310, 350, 710, 730, 750, BT, many adapters and accessories– Enhanced security, XML (+Rls 2)
• Easy installation & maintenance– PC Pro enhanced– Many ways to configure new telephones
• Increased capacity– NetLink to build 1-image network with up to 50 SV8100s– InMail capacity improved (ports, mailboxes, messages)– Daughter boards iso blades (e.g. no slot needed for IPLA)
• Improved functionality– Basic telephony functions added to SV8100– Survivability by NetLink– Improved functionality of InMail and InACD
SV8100, the answer
Positioning
announce
queue
position
Increased
boundaries
• More application support– Desktop Suite – 1 integrated solution, video conf.– Rls 2: BCT all-in-1 suite, UM8000, WLAN, Tiger, etc.
• More openess– Standard SIP, SIP phones– SIP-trunk server integrated in CPU– XML, Hospitality middleware, O&M interface– OAI for application support, K-CCIS, O&M, remote upgrade
• NEC SV8x00-family approach– Common software: applications, – Common hardware: communication blades, chassis– Common telephones and accessories– Shared developments / roadmap– Featured networking
SV8100, the answer
Positioning
More steps to make! (Rls.2)
BCT:• Softphone• Assistant• Attendant
NEC, 8.23%
Siemens, 8.17%
Nortel, 7.7%
Alcatel-Lucent, 7.3%
Avaya, 7.2%
Panasonic, 7.1%
Cisco, 5.4%
Others, 49%
NEC
Siemens
Nortel
Alcatel-Lucent
Avaya
Panasonic
Cisco
Others
Total: 35.2 million linesSource: Gartner Dataquest – 22 July 2008
NEC is telephony market leader
2007 enterprise telephony line shipments worldwideSmall and Midsize Business (≤ 400 employees)
Positioning
SV8x00 strategy in EMEA
Pure IT system, supporting:
• New terminal range
• IP DECT
• Business ConneCT (SV8100 Rls 2)
• Embedded applications
• Management applications
• Multiple sites with NetLink
Solution selling (more than a box)with focus on applications (right from the start)
based on value propositions (later in this presentation)
Positioning
Fu
nctio
nal
ity
nr of ports
XN120/IPC100
SV8300
SV8100
500 2.00050
SV8x00
Family: blades, apps, terminals, networking
Positioning
SV8100 SV8300
SV8x00
Positioning
Common
Common
KTS PBX
PBXKTS
Common
Common
PBXKTS Common
Common
Applications
Software
Hardware
Terminals
• Protocol, API
• Features
• Architecture
• CPU
• Chassis, blades
• DT700, DT300,
Baseline
• BCT, IP DECT,
UM800, Hospitality
• Key system functionality
• Easy to configure (plug & play)
• Embedded call centres
• Limited OAI
SV8100• Positioning 30 – 500 users• Sweet spot 40 – 120 users
SV8300• Positioning 100 – 2000 users• Sweet spot 100 – 500 users
SV8x00
• Enterprise customer, including
network edge
• Stronger networking (eg CCIS)
• Mature OAI
• Strong operator
• Much higher performance
(telephony and OAI)
• External call centres
Positioning
• Hotels up to 3 stars
• Hotels up to 120 rooms
• Excellent for mass distribution
• Our channels: SV8100 partners,
distributors, partners
SV8100• Positioning 30 – 500 users• Sweet spot 40 – 120 users
SV8300• Positioning 100 – 2000 users• Sweet spot 100 – 500 users
SV8x00
• Strong Hotel features: Hotels from
3 stars and up
• Networking with full system mgt
• Capacity in users above 512
• Enterprise functionality required
• SV8300 has about 150 features
more than SV8100
• Value add resellers, system
integrators
Positioning
SV8x00• Comparison between 3 platforms:
Positioning
User requirements Options in SV8100 solution
Management PC Pro WebPro (Rls 2)
Accounting MyCalls TABS7 (Rls 2)
Call recording MyCalls (ISDN trunk)
Operator BCT Desktop Suite PC Attendant
Employee BCT Desktop Suite PC Assistant
ACD InACD(+MyCalls) BCT
Contact Centre BCT
Softphone Desktop Suite SP310
Voicemail InMail BCT UM8000 (Rls 2)
Unified Messaging UM8000 (Rls 2)
Unified Communications BCT
Wireless SIP DECT VoWLAN (Rls 2)
Hospitality PMS Tiger, FCS
Positioning
SV8100 – Apps
SV8100 – Apps
Positioning
Desktop application equipped with:
• Softphone• Chat / Instant Messaging• File Transfer• White Boarding• Application Sharing• Video Desktop
Suite
InACDEmbedded
MyCalls+ Real time Monitoring
+ Detailed Call Reporting & Alarming+ Call Recording+ Call Statistics
Business ConneCT+ User application integration
+ Identification module+ Skill Based Routing+ Outbound Routing
+ Email Routing+ Wall Board
SV8100 – Call centre
Positioning
InMailCheap embedded solution
Auto AttendantVoice Response System16 voicemail channels
512 mailboxes32 group boxes
PC Pro
UM8000Unified Messaging: voicemail, email, fax, videomail
In-skin blade, Linux16 voice ports, 65.000 mailboxes, 512 UM seats
Personal web-based mailbox mgrNotification via RSS, Text-to-speech, Call recordHospitality for enhanced guest/wake up features
SV8100 – VM / UMPositioning
Business ConneCTServer based solution
2000 mailboxesIntegrated with UC and CC
List of received VMsGreetings linked to presence
SV8100 – hospitalityPositioning
Language supportPMS connectivity
Integrated Fax support
Multiple extensions?Wakeup via PMS
Extra i/f boards neededFax support
Basic guest voicemail(Wakeup)
Hotel functionality
UM8000 (UM4730)
Innovations2020 from Tiger
WinVoice from FCS
InMail – SV8100Check-out
on roadmap
Positioning
Enhanced management tool with wizards
Standard SIP technology
Remote site survivability
Pure IP system - with hybrid capability
Support of new sophisticated IP / digital terminals
Enhanced embedded and in-skin applications
Distributed system with full transparency up to 50 sites
IT look and feel
NEC UNIVERGE xxxxxxxxNEC UNIVERGE xxxxxxxxNEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNIVERGE xxxxxxxxNEC UNIVERGE xxxxxxxxNEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNIVERGE xxxxxxxxNEC UNIVERGE xxxxxxxxNEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
NEC UNIVERGE xxxxxxxxNEC UNIVERGE xxxxxxxxNEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx
Value propositions
SV8100 and SV8300 – one family
Easy installation and management
Support of vertical market solutions (Hospitality)
Integrated application suite based on SOA
High quality secure wireless: IP DECT
Full PBX integration of mobile device
All in one solution: Application, router, switch, PC board
Open Application Interface (PMS certifications, CTI)
Value propositions
Positioning
• We offer the best overall financial proposition in the market, now and for the longer term
• We are consistently easy to work with, which frees up your time to focus on your customers and your business
• These factors, combined with our applications, product range and technology set us apart as a leading company in todays global market
• Underpinned by the NEC-Philips brand, recognized by customers worldwide, this makes a winning formula
Our value propositionsare based on proven functionality around applications
supported by evidence and tools to help our partners
to present the proposition to our customers
Value propositions
Positioning