Suzanne Wagner Housing InnovationsProgram Conversion Example – Columbus House, New Haven, CT Transitional Housing for Single Women Population Needs Program Challenges – occupancy

Suzanne Wagner

Housing Innovations

HEARTH – Homeless Emergency Assistance and Rapid Transition to Housing

Means Change and Transformation Not Business as Usual ◦ Focus on New Performance Measures – system and

program ◦ Align Funding and Planning – public, private, homeless

and mainstream ◦ Stewardship of resources

Need for leadership and decision-making processes that support and enable change

Already have ability and authority to make change

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Lead Agency Responsibilities

Change Strategies

Discussion and Q+A ◦ Share examples of what you are doing in your

community

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Refers to administration and management ◦ Expectations, performance and decision-making

For HEARTH, must focus on: ◦ System goals – e.g., LOS, returns to homelessness

◦ Outcomes for various system components – e.g., shelter, transitional housing, permanent supportive housing

◦ Program level performance outcomes

◦ How money is spent

Not just SHP and S+C, also ESG

Other funds targeted to homelessness

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Evaluation of Program and System Performance ◦ Length of Time Homeless

◦ Number of Homeless People

◦ Number of Newly Homeless

◦ Returns to Homelessness

◦ Exits to Permanent Housing

◦ Income and Employment

Adopt Best Practices – RR, Progressive Engagement

Evaluate Cost per Outcome

Align and Repurpose Funds

Ensure ALL Homeless People are Served

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Local/State Government ◦ Human Services ◦ TANF/Welfare Authority ◦ Housing and Community Development ◦ Mental Health and Substance Abuse Services

Housing Authorities Private Funders and Foundations Academics Business/Banks Privately funded shelters/crisis response

pgms

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Performance Evaluation

Example –CT Balance of State ◦ Use APR information

◦ Give results

◦ Score and rank

Leadership – CoC Steering Committee ◦ State government

◦ Statewide intermediaries/advocates

◦ Local (Sub) CoC’s

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Standard Criteria Pts How scored

Occupancy/Average Bed Utilization Rate 90% 6 Scaled to 75%, Below

75%=0

PSH Programs: Length of stay 7 months or longer (for leavers)

85% 6 Scaled to 77%, Below

77%=0

TH Programs: Exits to Permanent Housing 80% 6 Scaled to 75%, Below

75%=0

Health Insurance for Leavers (Includes Medicaid, Veterans Health Care, Private Insurance, etc)

30% 6 Proportional/ %age

Food Stamps for Leavers 50% 6 Proportional/ %age

Employment for Leavers 25% 6 Proportional/ %age

Income Amounts Maintained /Increased for Leavers

85% 7 85% or >=7, 70-85 = 4

Below 70%=0

Leavers who exit to shelter, streets or unknown 10% or

less 6

10% or < = 6, 11-20% = 2

Over 20% = 0

Leavers who exit with non-cash resources 80% or > 7 80% or > = 7, 70-79% = 3

Below 70% = 0

Spending/Draw downs Monthly 6 Within 30 days = 6, 31-90 days = 4, More than 90

days = 0 8

Program Development and Targeting

Example – NYC Safe Havens ◦ CoC and City Funded

◦ Evolution of the Model

◦ CoC decision to target people served

◦ Use as stabilization beds

Leadership ◦ NYC Department of Homeless Services

◦ CoC Steering Committee

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Program Conversion

Example – Columbus House, New Haven, CT

Transitional Housing for Single Women ◦ Population Needs

◦ Program Challenges – occupancy and exit options

◦ Change Strategy

Leadership ◦ Agency

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Coordinated Access

Example – Dayton, Ohio ◦ Defined goals for all homeless programs

◦ Coordinate access to all homeless resources

◦ Illuminated system needs, client preferences

◦ Systems Adjustments

Leadership ◦ Montgomery County TYP – Homeless Solutions

Policy Board

◦ CoC

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$910

$8,009

$4,893

$14,199

$624 $995

$87 $345

$3,143

$8,820

$10,906

$22,722

$286 $460 $87 $345

$-

$5,000

$10,000

$15,000

$20,000

$25,000

Cost per exit Cost per exit to PH

Singles in Shelters

Singles in TH

Singles in RRH

Singles in SSO

Families in Shelters

Families in TH

Families in RRH

Families in SSO

Costs Per Positive Exit by Component

Avera

ge C

ost

Per

Exit

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What has your community done to prepare for HEARTH?

What changes have you made?

Who has provided leadership?

What has he

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