Sustained Digital Learning Management Systems For Quality Educational Improvements

1© 2013 The National Graduate School of Quality Management

Celebrating 20 YEARS of Quality Education1

Sustained Digital Learning Management Systems For Quality Educational Improvements

Florida academy of Science Conference

Ft Pierce, FL, USA March 7, 2014

Presenters: Dustin Bessette, Sharon L. Burton and M. E. Dawson

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© 2013 The National Graduate School of Quality Management

Celebrating 20 YEARS of Quality Education2

Welcome to our presentation. Thank you for joining us!

Dustin Bessette Doctoral Student

National Graduate School of Quality Management

[email protected] 518-965-0775 (Office)

Sharon L. BurtonDoctoral Student

National Graduate School of Quality [email protected]

302-547-8010 (Office)

Dr. Maurice DawsonJones International University

[email protected]

256-372-5654 (Office)

mailto:[email protected]




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Celebrating 20 YEARS of Quality Education 3

AbstractLearning management systems (LMS) are vital to learning environments and particularly in distance education. The use of learning management operations is typically based upon the needs of universities and colleges; however, educational tools are driven by learner-centered demands, e-learning, m-learning, and cost. Faculty, students, and administrators can all adapt to these technological changes if they are exposed to user-friendly platforms and software geared towards learner-centered outcomes. These quality improvements in operations need to be sustainable, as they will encounter transitions due to system and software enhancements over time. This paper will explore course delivery in the 21st century as it relates to e-learning and m-learning. Practitioners and academicians will gain knowledge regarding strategic planning learning management system upgrades. Further, the researchers will explore and provide understanding on forward thinking to address development and delivery for 21st century technology. Process improvements are achieved from adaption that lead to performance outcomes in education. The highest performance can be achieved with quality driven process improvement sustainable plans that are tied in to the performance, organization philosophy, and the andragogic learning style. Together, these quality paths can return value creation for learners, faculty, and administrators back to where it should sit- under the educational strategy framework. Key Words: Distance Education, Performance, Technology, Andragogy

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Celebrating 20 YEARS of Quality Education

Agenda

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1. Purpose and Audience

2. Objectives

3. Statement of Problem

4. Research Questions and Results

5. Conclusions

6. Future Study

7. Questions

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Purpose and Audience

Purpose: The purpose of this study was to explore course delivery in the 21st century as it relates to e-learning, m- learning, and educational learning technologies.

Audience: Organizations, academicians, and practitioners interested adult learning, and educational technologies.

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Objectives

Objectives: Provide audiences with guidance to understand and enhance:

Adult Learning

Educational Technology Usage

Methodology: Qualitative

Frameworks: Adult Learning/Andragogy, Educational Technology, Business Process Improvement

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Key Definitions

Andragogy (adult learning)- Refers to the theory of adult learning which have six postulations points. The term was made popular by Malcolm Knowles (Cooke, 2010).

Business Process Improvement - BPI is an orderly method to assist businesses in improving their underlying processes to realize more efficient outcomes (Pyzdek, 2003).

Educational Technology - Equipment and machines designed and developed from the application of scientific knowledge.

Phenomenon - Understanding the meaning of lived experiences. (Merriam, 2002, Flynn, Duncan, & Evenson, 2013).

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Research Description

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Qualitative Study - Qualitative methods normally speak to the research questions germane to an evidenced-based or scholarly approach to a problem.

– Phenomenon of investigation (issue), were whether higher education institutions should have a faculty development program and what should the program comprise. Technology not only helps develop learning, it bridges gaps in distances.

– Phenomenon was considered since the focus of the study was to understand the meaning of lived experiences(Merriam, 2002, Flynn, Duncan, & Evenson, 2013).

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Statement of the Problem

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Distance education and its bond to emerging technologies together produced a perfect storm of learners mandating a change in the manner, which educational institutions deliver education.

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Research Question and Results

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Data Collection: Focus Group (N=30)

Question: What technology topics should be covered in online faculty development training?

Focus Group Response:

Logging into the multiple systems and getting support for systems concerns

Locating course tools Using collaboration tools

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Conclusions

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Examination through the focus group results shows there exist a need for research on affective programs for developing faculty to teach in the online environment.

To attain this best practice, administrators must understand and practice quality systems management supported by BPI.

Administrators cannot assume instructors understand the tools necessary for student usage, nor how to employ the tools. Resources must be provided to support and train faculty members.

Data can be used to develop a strategic learning management plan

The highest performance can be achieved with quality driven process improvement sustainable plans that are tied in to the performance, organization philosophy, and the andragogic learning style.

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Future Study

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More study is needed on the specifics of the technology required for faculty development as the technology relates to learner success

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Questions

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References

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Cooke, N. (2010). Becoming an Andragogical Librarian: Using Library Instruction as a Tool to Combat Library Anxiety and Empower Adult Learners. New Review of

Academic Librarianship, 16(2), 208-227.

Flynn, S. V., Duncan, K. J., & Evenson, L. L. (2013). An emergent phenomenon of American Indian secondary students' career development process. The Career Development Quarterly, 61(2), 124-140. Retrieved from http://search.proquest.com/docview/1371447550?accountid=62746

Merriam, S. B. (2002). Introduction to qualitative research. San Francisco: Jossey-Bass.

Pyzdek, T. (2003). The Six Sigma Handbook. Revised and expanded. New York, NY: McGraw-Hill.

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Sharon L. Burton’s Profile Burton is a Human Capital Strategist and Learning consultant. Previously she led human capital, training,

leadership, customer service, and diversity initiatives in consulting, and published two books, “Quality Customer Service: Rekindling the Art of Service to Customers,” and “Diversity: Just What Is It And Why Does It Keep Changing?” Sharon’s professional background includes standing up the Operations Training, and the Quality Assurance and Compliance departments for a major financial institution.

Burton holds two Masters of Business Administration degrees (Human Resources Management, and Management) from the American InterContinental University. She received a B.S. degree from Florida State University in Criminology where she concentrated and interned in forensics.

Academically, Burton is presently a doctoral student with the National Graduate School of Quality Management. Sharon holds two certifications, Human Capital Strategy and Kirkpatrick Four Levels Evaluation, as well as a certificate in training. Sharon will present at Society for Applied Learning Technologies Conference 2013, the topic, Delivering Affectively in Virtual Environments: ROI and Improved Productivity. She presented at several conferences, the Society for Applied Learning Technologies Conference 2011, Toastmasters International District 36 Spring Conference 2011, the National Association for Black Accountants Conference 2008, and the Delaware Youth Summit 2008.

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Dustin Bessette’s Profile Dustin currently serves in the Oregon State Parks Department. He previously led training for New York State’s

lifeguarding staff through various process of employment, tested lifeguard's through controlled physical tests, conducted field visits, recorded aquatic reports, and assisted in hiring & coordinating employees in four different parks for five different swimming facilities.

Academically, Dustin is currently a doctoral student with the National Graduate School of Quality Systems Management earning a doctorate degree in business administration. He has earned two undergraduate degrees, one Associate of Sciences in Biology and Chemistry and a Bachelor of Science in Real Estate Studies. Further he has earned 30 credit hours towards a Sustainable MBA degree and is enrolled and in process of another graduate MBA degree.

He has presented at several conferences including, Intellectbase International Consortium (Nashville 2011, Atlanta 2011, and Las Vegas 2012), Eco Summit 2012 (Cleveland, OH), Association for Advancement Computing Information (AACE) (Montreal, QC), virtually presented at the 5 th Annual International Conference on Education, Research, and Innovation (ICERI) (Madrid, Spain), and will soon present his accepted papers at the Society for Applied Learning Technologies (SALT) Conference (Orlando, FL) in March 2013, Florida Academy of Sciences (Miami, FL) in March 2013, and virtually at the 7 th International Technology, Education, and Development (INTED) (Valencia, Spain) in March 2013.

Bessette has also published in peer reviewed journals for the Intellectbase International Consortium as well as reviewed graduate work for the Academy of Management.

In addition, he will have a total of 5 book chapters published by the end of 2014.

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Dr. Maurice Dawson’s Profile Dr. Maurice Dawson serves as an Assistant Professor (Tenure Track) of Management Information

Systems at Alabama A&M University and a Visiting Research Scholar (Honorary) at of Industrial and Systems Engineering at The University of Tennessee Space Institute - Knoxville.

Dawson has over 13 years of industry experience within the defense industry. He has served in roles of increasing responsibility from systems engineering to program management of multi-million dollars portfolios. Dawson has taught from the undergraduate to doctoral levels in computer science, project management, and systems engineering at research universities.

In relation to academic scholarship Dawson has 6 book/encyclopedia chapters published or in review, 1 forthcoming book, 20+ referred journal publications, 80+ referred proceedings, and over 80+ peer reviewed academic conference presentations.

Dawson is currently serving as the editor-in-chief for the Journal of Information Systems Technology & Planning, and associate editor for the International Journal of Science in Society. Additionally, he serves as an international advisory board member for the Issues in Information Science and Information Technology. He is reviewer for the Journal of Technology Management & Innovation, International Journal of an Emerging Transdiscipline, International Journal of Cyberspace Sciences and Emergency Management, International Journal of Critical Infrastructures, and International Journal of System of Systems Engineering.

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Sustained Digital Learning Management Systems For Quality Educational Improvements

Business

years of quality education

quality improvements

quality paths

theory of adult learning

problem distance education

andragogic learning

educational technologies

higher education institutions