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It made me feel valued as an employee, which in turn
incentivised me to be more motivated while giving me additional
respect for the organisation. As a team we are achieving more than
we were a few years ago, and thats linked to the positivity we
built during the course. I really enjoyed it and would thoroughly
recommend it, and not just to health services
Health Visitor, Peterborough
PERSONAL EFFECTIVENESS COURSES CREATED BY HEALTH VISITORS
FOR
HEALTH VISITORS
Supporting best practice in the UK
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From June 2014 to July 2015, Sustain STEPS for Health Visitors
facilitators have delivered 62 internal courses to 661
delegates.
By the end of 2015 more than 1000 delegates, 8% of the national
Health Visiting population will have attended this course.
98.6% of delegates agreed the course would improve their
performance in the seven core outcomes.
An Essex Health Visitor, with over a decade of nursing
experience, credits the course with instilling a new can do
attitude in her team
making a difference
99% said they would recommend the course to others.
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As a facilitator, I see the delegates growing in confidence as
they complete the course. Afterwards its about encouraging them to
put the things they have learnt into practice so that they can
overcome any fears they may have and build on that new-found
confidence.
Health Visitors Facilitator, Essex
flexibilityffering real benefits to the individual and the
organisation, the programme can be adapted to suit specific
professions. It is designed to be delivered in-house by accredited
internal facilitators who will benefit from annual development and
course updates. Sustain STEPS to Excellence guarantees a robust
quality assurance process through course evaluation and external
audit.
O
To view a larger version of this video, visit:
https://www.youtube.com/watch?v=2cFGsussCUQ
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The complete Sustain STEPS to Excellence programme is comprised
of five linked components that equips your organisation with the
expertise to deliver and continuously improve the three-day client
course for their staff. The five elements are as follows:
The Sustain STEPS to Excellence Programme
We all came back from the training and made changes. It has
given us more self-belief and the confidence that we can do things.
It is also helping us to push our own comfort zones and those of
our clients by having those difficult conversations we may
otherwise have tried to avoid
Health Visitor, Peterborough
Overall, the outcomes from this project have been really
positive, and I hope we can continue to harness that enthusiasm
going forward. Sustain STEPS has made a big difference to our
workforce and has changed the service for the better. It has been
well worth it and we are confident it will continue to bring value
in the long term
Manager, Peterborough
The Sustain STEPS to Excellence quality assurance
programmeQuality assurance processes are embedded to guarantee each
organisation continues to benefit from the programme with excellent
return on their investment. This includes monitoring course
evaluation feedback and onsite quality appraisals
The Sustain STEPS client courseAn engaging and interactive
three-day personal effectiveness course for staff at all levels
which forms the basis of the Sustain STEPS programme
The Sustain STEPS facilitator courseA four-day course which
gives individuals the expertise and knowledge to deliver the
internal course to colleagues. Potential facilitators must complete
the client course before seeking accreditation via this course
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Increased proactivity includingvolunteering for
additionalresponsibilities as well as seekingprofessional and
personal developmentopportunities
Confidence to manage change
Improved communication and teamwork
Improved ability to manage stress
The opportunity to upskill staff asfacilitators to deliver the
cost-effectivesustainable model to colleagues
Improved resilience and staff morale
Increased productivity and reducedsickness
Individuals empowered with increasedconfidence, self-belief and
motivation
A positive atmosphere within theworkplace
Sustain STEPS to Excellence Client Course and Programme has
produced the following benefits to organisations and
individuals:
The thing I enjoy the most is watching people grow over the
three days. They come in not knowing what to expect or how to get
where they want to go. But by the end of the course they have
climbed the ladder, are at the top and appreciate that the view is
amazing
Health Visitors Facilitator, Norfolk
Sustain STEPS has brought real benefits for our organisation.
Now we get numerous volunteers offering help which coincides with
people completing the course
Service Manager, Peterborough
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Buildtheirconfidenceandself-belief
Workthroughmoreproblemsthemselves
Setachievablepersonalgoals
Improvetheirresilienceandemotionalwellbeing
Managepost-nataldepression
Overcomefearofgivingbirth
positive impact
I revisit the themes from the course regularly with some of my
families and it really helps them to think about how to change
their lives. I try and instil into my clients that thinking
differently and having a positive attitude can improve your
outcomes and the way your life will turn out
Health Visitor, Essex
CliniciansidentifythepositiveimpactofSustainSTEPStoExcellenceProgrammeonfamiliesacrosstheregionhelpingparentsto:
To view a larger version of this video, visit:
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creating positive change
The way I deliver things and communicate with others has also
changed, particularly in my role as a mentor, preceptor and
clinical practice tutor. I have a better understanding of how the
conscious mind and sub conscious works and am more aware of
things.
Whereas previously I might have been frustrated if someone
couldnt understand a concept or the impact it could have on them, I
now appreciate how long it takes to work through issues and use the
principles from Sustain STEPS to help people look at their life
more clearly
Health Visitor and Clinical Practice Tutor, Essex
The Sustain STEPS facilitator support dayThis unique element
provides each facilitator with one day of support from a Sustain
facilitator as they deliver their first Sustain STEPS internal
course
The Sustain STEPS continuous development processA comprehensive
continuous process is in place to ensure the content is updated to
reflect the changing needs of the individual profession giving the
Sustain STEPS facilitators access to the latest knowledge and tools
required to successfully deliver the course
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The first Sustain STEPS course is adapted for Health Visiting.
East CoastCommunity Healthcare is the first service to pilot this
unique programme
Four internal facilitators are trained and successfully complete
the task of rollingout the course to 100 members of ECCHs Health
Visiting teams
Health Education East of England provide funding for any Health
Visiting servicecommitted to implement the Sustain STEPS to
Excellence Programme
34 facilitators from seven Health Visiting services across the
East of Englandwere trained to deliver the Sustain STEPS courses
internally
A total of 10 out of 13 services in the East of England have
subsequentlyenrolled
The programme is now available for School Nurses, Childrens
Centre Staff, HealthCare Assistants
Developments are in progress for CAMHS, Adult Mental Health
Nursing
East of England success story supports best practice
MARCH 2013
MARCH 2014
JULY 2015
For more information on the programme
[email protected] or call us on 01480
478230.