Susie West
CEO
sharedserviceslink
Ian Pollard
SVP Sales EMEA
Signavio
Ian Stanbury
Quality Consultant
Met Office
Martin Adams
Pre-Sales Consultant
Signavio
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• Remember to stay on for Q&A in the last 10 minutes of the session
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• Context for today
• About you
• Delivering operational excellence:
– Setting out results-focused performance measures
– Focusing on key processes
– Performance monitoring & analysis
– Process improvement
• How Signavio can help
• Q&A
• Delivering Operational excellence requires resourcefulness and focus.
• As we live in a constantly changing business environment we are regularly
challenged to adapt and embrace these changes.
• Being able to adapt and operationally improve by opinion is one thing, being
able to demonstrate those improvements by analysis and monitoring of KPI’s
and other quantitive measures is another.
• So what is the role of technology in helping drive operational excellence, and
is it really making a difference?
At what level of process maturity is your organisation?
• Ad-hoc – activities not managed consistently
• Managed – defined, repeatable activities
• Predictable – pro-actively managed processes
• Excellent – continually improving performance
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www.signavio.com
Ian Pollard – SVP Sales EMEA, Signavio
Ian Stanbury CQP MCQI – Quality Consultant, Met Office
Martin Adams – Presales Consultant, Signavio
Delivering Operational Excellence
Content
Delivering operational excellence:
Setting out results-focused performance
measures
Focusing on key processes
Performance monitoring & analysis
Process improvement
How Signavio can help
Operational Excellence - the
continuous and deliberate
improvement of company
performance AND the
circumstances of those who
work there…
Operational Excellence Society
A performance measurement framework
needs to provide:
A balanced, holistic view of organisational
performance
The ability to take into account relevant interested
parties, such as suppliers, as well as customers
Measurement of the right things and for the right
reasons
The potential to address performance issues
before they become critical
Strategy
execution
–
establishing
the
performance
framework
Identify the relevant performance
perspectives
Set out your desired or required
outcomes/results/strategic
objectives in measurable terms
Identify ‘leading’ key performance
indicators (KPIs) to track progress
towards the ‘lagging’ outcome
measures
Strategy
execution
–
results focus
One of the performance perspectives will
be the processes critical to the
achievement of the strategic objectives
These key processes will be the ones that
will require most attention in terms of
measuring and monitoring
For shared service providers, their core
processes are those whose outputs to
customers are enabling services such as
HR, finance, procurement, IT, facilities
management, etc.
Strategy
execution
–
key processes
Diagram © Met Office – courtesy of Stanton Attree
Processes with potential for
shared service provision Met Office key processes
Establish a governance framework of process
roles, responsibilities & authorities
Exec-level Process Sponsors responsible for
high-level process groups (value-streams)
Process Owners accountable for measuring,
monitoring, analysing & evaluating
performance of individual business processes
Overall process KPI performance collated by
central team & reported via a corporate
dashboard
Executive team review organisational
performance and decide on appropriate
organisational change or improvement
Continual
improvement
– performance
monitoring &
analysis
Measuring processes - remember the 3Es
Activity 1 Activity 2 Activity 3 Input Output
Efficacy – the
process produces a
product or service
Effectiveness – the
process & its
outputs deliver the
planned result
Efficiency – the process
optimises the resources
needed to achieve the planned
result
Customer Supplier
Process Owners are accountable for continually reviewing and improving individual business processes based on performance data
Central ’process excellence’ team can:
facilitate process review to help identify improvement opportunities
assess potential impact of improvements on the whole management system
help test potential improvements before implementation
Process Owners should be able to roll-out improvements within their own process
Improvements with impact elsewhere should be coordinated and managed as an organisational project
Continual
improvement
–
process
improvement
Signavio Business Transformation Suite
Process
Intelligence
Process
Manager
Workflow
Accelerator Collaboration
Hub
Signavio Process Manager
Capture & redesign business processes
Signavio Workflow Accelerator
Enable citizen developers to implement
departmental processes automation
Signavio Collaboration Hub
Share knowledge throughout
the entire organization
Signavio Process Intelligence
In-depth gap-analysis of expected vs. real
process performance
Overall, process technology enables:
Visualisation of your management system, i.e.
processes; their sequence & interaction
Understanding of process realities (inputs & outputs)
Monitoring of performance measures (in real-time)
Application of process roles & responsibilities
Company-wide access to up to date documentation &
knowledge
Integrated management of risks and opportunities
Identification, simulation & implementation of process
improvements, e.g. RPA
Process
technology
–
supporting
operational
excellence
To what extent does your organisation use process technology to enable
operational excellence?
• Not at all or don’t know
• BPM application only
• BPM plus workflow applications
• BPM, workflow & process mining/discovery applications
Demonstration
–
Signavio
Solution
We will show you:
Quick Model
Model Processes Quickly and Easily
Simulation
Identify Impact and Improvements for As-is and To-be Scenarios
Collaboration
A Single Source of the Truth for the Wider Team
Process Mining
Assess Process Performance and Adherence with Process
Intelligence
Thank you for listening ☺ ️
Any questions…?
Ian Stanbury CQP
MCQI
Imex Consultancy
Ltd
M: +44 (0)7917
097989
[email protected] www.signavio.com
EMEA
Signavio GmbH
Kurfürstenstrasse 111
10787 Berlin
Germany
+49 30 856 21 54-0
+49 30 856 21 54-19
UK
Signavio UK Ltd.
12 Melcombe Place
Marylebone, London NW1 6JJ
United Kingdom
+44 203 457 0409
APAC
Signavio Pte. Ltd.
168 Robinson Road
#12-01 Capital Tower
Singapore 068912
SG: +65 6631 8334
AU: +61 3 9008 4272
Does your organisation use any of the following to measure or assess operational
excellence (select more than one)?
• Lean methods
• Six Sigma
• EFQM Excellence Model
• KPI dashboard
Are you interested in attending our North American Global Process Owner Summit in May in
Chicago?
• Yes
• Maybe
• No
https://sharespace.digital/subject-space/webinar/upcoming
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