SUSE® Manager, Monitoring, ITIL Discover the integration of SUSE Manager with other monitoring tools and learn how it can be part of your ITIL implementation Klaus Kämpf Lars Vogdt Project Manager DevOps Guru [email protected] [email protected]
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SUSE® Manager, Monitoring, ITILDiscover the integration of SUSE Manager with other monitoring tools and learn how it can be part of your ITIL implementation
Klaus Kämpf Lars VogdtProject Manager DevOps [email protected] [email protected]
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Agenda
• IT Infrastructure Library (ITIL)• SUSE Manager - Monitoring• Monitoring with Nagios/Icinga • SUSE Manager Management Pack for Microsoft System
Center (SCOM)• The future of ITIL
ITILIT Infrastructure Library
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SUSE® Manager Monitoring
IT Infrastructure Library - ITIL• ITIL defines Service Management as
Serv
ice
S tra
t eg y
Serv
ice
De s
i gn
Serv
ice
T ra n
sit io
n
Serv
ice
Op e
ratio
nContinual Service Improvement
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SUSE® Manager Monitoring
IT Infrastructure Library - ITIL• ITIL defines Service Management as
Serv
ice
S tra
t eg y
Serv
ice
De s
i gn
Serv
ice
T ra n
sit io
n
Serv
ice
Op e
ratio
nContinual Service Improvement
SUSE® Manager
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SUSE® Manager Components
Physical/VirtualDeployment
Monitoring
LicenseManagement
Organizations
ConfigurationManagement
SystemGroups
UserManagement
UpdateManagement
SoftwareManagement
SecurityScanner
API
RoleManagement
AssetManagement
ChannelManagement
Scheduler
AndroidApp
HistoryAudit Log
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About monitoring
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)• Managing (planned) events (actions)• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)
1.Inform Administrators
2.Inform Deputies
3.Inform Admin-Teams and/or Service Desk
• Understand what's happening (observation)• Managing (planned) events (actions)• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)
‒ A web application with running apache but broken database?‒ Use business process add-on to get an overview
‒ A running file server with read-only mounted storage?‒ Monitor the “user view”, not the simple “service”
• Managing (planned) events (actions)• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)• Managing (planned) events (actions)
‒ Use tools like NagstaMon (Desktop), aNag (Handy), Email, IRC, SMS or VoiceMail
‒ Coordinate via chat (GroupWise, IRC or phone)‒ …and train your employees to ACK problems and schedule
downtimes in front!
• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)• Managing (planned) events (actions)• Measuring availability (trending)
‒ Use it for SLA reports‒ Get aware of accumulated issues
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SUSE® Manager Monitoring
What Should Be Monitored?
Administrator View Business ViewHardware health Service healthService availability – host based Service availability – business based
Overview about the services and incidents of single hosts
Overview about the final business impact, not the service components
Only important for Administrators Important for Managers and Customers
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Business Service Monitoring
• Monitoring alone is not helpful:‒ (Automatic) incident assignment and escalation‒ Provide trending‒ Gather metrics (observation)‒ Integrate in the IT workflow‒ Log/review for continual service improvement
➔Business Service Monitoring
Nagios / Icinga
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SUSE® Manager Monitoring
Unhandled Problems
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Tactical Overview:
Host-/Servicegroups
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Status Map
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Trends
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SUSE® Manager Monitoring
Extending The Monitoring Setup:
Used tools:
Available at http://download.opensuse.org/repositories/server:/monitoring/
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SUSE® Manager Monitoring
Integration with SUSE Manager• New feature of upcoming release• External probe, running on SUSE Manager server• Monitors patch status
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Microsoft® System Center – Operations Manager
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SUSE® Manager MonitoringMicrosoft System Center – Operations Manager
• SUSE Manager Management Pack for Microsoft System Center – Operations Manager (SCOM)
• Runs on Windows only• Single interface to show state, health and performance
information• Cross platform (Windows, SLES, … clients)• Extensible through 'management packs' (MPs)
Single pane of glass to monitor mixed environments
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SUSE® Manager MonitoringMicrosoft System Center – Operations Manager
SUSEManagerM
P
NCCSLES/RES
SystemCenter
Firewall
Patch info
MP
Hea
lth in
fo
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Following ITIL - Future
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SUSE® Manager Monitoring
The Problem With Monitoring• Defining key performance indicators (KPIs)• Mesh with other events• Event classification• Response
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SUSE® Manager Monitoring
Following ITIL – Event Management
Event DetectionFiltering
Significance ?
Event Log
Informational
Incident ?Problem ?Change ?
IncidentManagement
ProblemManagement
ChangeManagement
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SUSE® Manager Monitoring
Following ITIL - Future• Access to service level agreements (SLAs)• Event log analysis• Trouble ticket system• Close loop from ticket to change of system configuration
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SUSE® Manager Monitoring
Other Relevant Presentations• TT1453
‒ Using SUSE Manager to Increase Security, Meet Compliance, and Reduce Risk
• DHO1434‒ DevOps with SUSE: How SUSE Manager, SUSE Studio and SUSE
Cloud APIs Facilitate Continuous Software Delivery
• FUT1432‒ Easiest to Manage: A Preview of the Systems Management and
Deployment Stack in SUSE Linux Enterprise 12
• CAS1381‒ Build with SUSE Studio, Deploy with SUSE Linux Enterprise Point
Of Service and Manage with SUSE Manager
Thank you.
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+49 911 740 53 0 (Worldwide)www.suse.com
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General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. SUSE makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for SUSE products remains at the sole discretion of SUSE. Further, SUSE reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All SUSE marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.
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