This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
• Personalisation of Social Care– Narratives and Research– Perspectives of different stakeholders and actors
• Challenges – Chief Executive Officers, Managers and Boards– Questions for the future
• Opportunities – Creating Personalising Services – Co-production or Co-design – Service User Organisations
About Carrie Hayter Consulting
13/04/2023
• Personalised Support – Translation Research and Evaluation– A Handbook for community care services , Empowering People,
enhancing independence, enriching lives with Alt Beatty Consulting for NSW Government
– Education, Coaching and Mentoring– Person Centred Practice and Thinking (managers and support workers)– Cultural Diversity and Cultural Competence– Ageing and Sexuality (managers & front line workers)– Consumer Directed Care (Managers and Support Workers)– Living Life my Way (Service Users)
• What skills do we have on our board?– What skills do we need on our board in the
future?– How can we attract new board members?
• How can we engage our boards in the change process?– How do we connect with service users and
involved them in strategic planning?
13/04/2023
Reflective Practice
– What have you tried?– What have you learned?– What are you pleased about?– What are you concerned about?– What do you need to do next?
28
Source: Adapted from Helen Sandersonson and Associateshttp://www.helensandersonassociates.co.uk/reading-room/how/person-centred-thinking/person-centred-thinking-tools.aspx
• Changing cultures of organisations– Start the conversation now– Strengths, Weaknesses, Opportunities Threats– Engage all stakeholders– Get support with the process and systems
• Reflective Practice – Learning and reflecting on what we do
References Cortis, N., Meagher, G., Chan, S., Davidson, B., & Fattore, T. (2013). Building an Industry of Choice: Service Quality, Workforce Capacity and Consumer-Centred Funding in Disability Care. Sydney Social Policy Research Centre
Carers NSW. (2014). The NDIS One Year In - Experiences of the Carers in the Hunter trial Site Sydney Carers NSW
Glendinning, C. (2008). Increasing Choice and Control for Older and Disabled People: A Critical Review of New Developments in England. Social Policy and Administration, 42(5), 451-469. doi: 10.1111/j.1467-9515.2008.00617.x
Hirschman, A. (Ed.). (1970). Exit, Voice and Loyalty Responses to the Decline in Firms, Organisations and States Cambridge Massachusetts: Harvard University Press
Le Grand, J. (2007). Choice and Competition In J. Le Grand (Ed.), Delivering Public Services through Choice and Competition - The Other Invisible Hand (pp. 38-62). New Jersey: Princeton University Press.
References Needham, C. (2011). Personalising Public Services Understanding the Personalisation Narrative Bristol, UK Policy Press
Simmons, R. (2011). Leadership and Listening: The Reception of User Voice in Today's Public Services. Social Policy & Administration, 45(5), 539-568. doi: 10.1111/j.1467-9515.2011.00790.x
Moran, N., Glendinning, C., Wilberforce, M., Stevens, M., Nettens, N., Jones, K., Manthorpe, J., Knapp, M., Fernandez, J., Challis, D., & Jacobs, S. (2013) Older people’s experience of cash-for-care schemes: evidence from the English Individual Budget pilot projects, Ageing and Society 33, pp 826-851
Needham, C. (2011). Personalising Public Services Understanding the Personalisation Narrative Bristol, UK Policy Press
Simmons, R. (2011). Leadership and Listening: The Reception of User Voice in Today's Public Services. Social Policy & Administration, 45(5), 539-568. doi: 10.1111/j.1467-9515.2011.00790.x
Simmons, R., Birchall, J., & Prout, A. (2011). User Involvement in Public Services: ‘Choice about Voice’. Public Policy and Administration, 27(1), 3-29. doi: 10.1177/0952076710384903
Williams, R., & Sanderson, H., (2005) What are we learning about person centred organisations?, downloaded from Home Care today www.homecaretoday.org.au