Survey Results Penny’s Hill Practice 2011/ 2012. Introduction 98% of all statistics are made up Statistics can be made to prove anything - even the truth.

Survey ResultsSurvey Results

Penny’s Hill Practice

2011/ 2012

IntroductionIntroduction

98% of all statistics are made up

Statistics can be made to prove anything - even the truth

“Get your facts first, then you can distort them as you please.”

IntroductionIntroduction

The purpose of the Patient Participation Directed Enhanced Service is give patients a greater say in the quality and range of services provided by general practice.

Today only around 40% of practices have a patient group of any kind. The aim of the PP DES is to ensure that all practices involve patients as fully as possible in development of their services.

Survey DemographicsSurvey DemographicsSex

Long-standing illness,Disability or infirmary?

60

143

0

50

100

150

200

Male Female

Nu

mb

er

of

res

po

ns

es

95 98

0

40

80

120

160

Yes No

Nu

mb

er

of

res

po

ns

es

Age Number of responses

Up to 44 years old 43

45 years old and above 160

Mean 61.8

Ensure representative group of patients reflecting practice profile

Determine priorities Type of survey Recommendations Action Plan

Priority areasPriority areas

Survey DemographicsSurvey Demographics18 - 24 1.20%

25 - 34 5.90%

35 - 44 8.20%

45 - 54 15.30%

55 - 64 10.60%

65 - 74 32.90%

75 - 84 22.40%

85 and over 3.50%

• More representative of practice population

•High proportion of elderly patients responded

EthnicityEthnicity

White Black or Black British Asian or Asian British

Mixed Chinese Other ethnic group

99%

1%

69

79

59

0

10

20

30

40

50

60

70

80

90

100

Per

cen

tag

e o

f re

spo

nse

s

Getting through on the telephoneGetting through on the telephone

2011 2008

Question 2004 2005 2006 2007 2008 Ability to get through to practice on phone 62 64 63 66 69

Ability to speak to doctor on phone 57 60 65 65 67

79

66

2011

8589

0

10

20

30

40

50

60

70

80

90

100

Obtaining test results by telephone

Seeing a doctor quicklySame day or next day

Seeing a doctor In advance

Seeing a practice nurse

Per

cen

tag

e o

f re

spo

nse

s

84 84

Booking appointments at the practice

Can other patients overhear what you say to the receptionists

How do you rate the information we give out about the practice

How would you like to receive information from the practice

The next stepsThe next steps

An action plan will be developed detailing the practice’s aspirations for the next 2 years