This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
» Which applications are being hosted, and where in the IT environment are they hosted?
» How is the root cause of an application problem identified?
» How quickly can government IT Pros: identify application problems, determine the location of the problem, determine the root cause, and fix the problem?
» How much monthly downtime do agencies have from application performance issues?
» How have SLAs for response time or related metrics for key applications changed over time?
Q: Which of the following applications are you hosting in your IT environment?
Most respondents said applications are hosted in either a community cloud, a private cloud at a government agency, or a private cloud at a public cloud provider.
The majority of collaboration apps (86%) and proprietary and custom business apps (82%), are hosted in a private cloud at a government agency.
Less than an hour 9.1% 2.3% 2.3%1-6 hours 5.7% 10.8% 6.3%7-24 hours 81.8% 40.9% 51.1%1-2 days 2.3% 43.8% 36.9%3-4 days 1.1% 1.1% 1.1%About one week 0.0% 0.0% 1.7%More than a week 0.0% 1.1% 0.6%Answered question 176
Most government IT pros take up to a day just to determine where an application problem is located within their environments, find its cause and resolve the problem
Q: On average, how quickly can you identify application problems?
Nearly 80 percent of respondents said their response time SLA metrics for key applications have reduced more than 50 percent in the past two years as organizations
call for shorter response times
Q: If you have SLAs for response time or related metrics for your key applications, have they changed or will they change over time?
Make the final decision regarding IT operations and management and/or IT security solutions or contractors
82.4%
On a team that makes decisions regarding IT operations and management and/or IT security solutions
6.8%
Manage or implement IT operations and management and/or IT security solutions
6.3%
Evaluate or recommend firms offering IT operations and management and/or IT security solutions
3.4%
Develop technical requirements for IT operations and management and/or IT security solutions
1.1%
Answered question 176
Q: How are you involved in your organization’s decisions or recommendations regarding IT operations and management and IT security solutions and services?
Thank you for viewing our survey results!
Please visit www.solarwinds.com/federal for more information
The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of SolarWinds Worldwide, LLC, are registered with the U.S. Patent
and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United
States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or
registered trademarks of their respective companies.