SureSkills is a rapidly growing multi-national services company offering a range of Technical IT, Business Skills, Service Management and IT Infrastructure Training and Consulting to some of the world's leading companies since 1993. This slideshare is an overview of SureSkills Learning Services including: PRINCE2 & ITIL training and certification. SureSkills are offering accredited APMG ATO PRINCE2 training in Ottawa, Canada with additional dates to be confirmed across North America.
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Learning Services Overview
SureSkills USA7000 N. Mopac Expr. Suite 200Austin, Texas 78731+1 855 278 7555
SureSkills Canada1 Rideau St #700, Ottawa, ON K1N 8S7, Canada+1 855 278 7555
Corporate OverviewStrategic Solution Pillars
IT Solutions and Consulting
Service, Project and Process Management
Global LearningServices
SureSkills is a rapidly growing multi-national services company offering a range of Technical IT, Business Skills, Service Management and IT Infrastructure Training and Consulting to some of the world's leading companies since 1993.
SureSkills Canada1 Rideau St #700, Ottawa, ON K1N 8S7, Canada512 694 7164
What is PRINCE2?
Structured methodology for effective Project Management Project framework, which is flexible & adaptable Designed to manage any project in any type of environment Best Practice - (ISO20000; ISO9000; Six Sigma; ITIL; others) Now pre-requisite for many Irish & European (public sector)
projects
SureSkills USA7000 N. Mopac Expr. Suite 200Austin, Texas 78731512 694 7164
• Incident Mgmt ∙ Problem Mgmt• Service Request ∙ Access Mgmt
CO
NT
INU
AL
SE
RV
ICE
IM
PR
OV
EM
EN
T
What Does it Mean to an Organization• Process Based Approach
– defined processes– information capture– measured activity– effectiveness & efficiency through process management
• Defined & Managed services– utility– warranty
• Improved Management Visibility• Management by Exception• Quality of Service• Efficiency of Resource Utilization• Focus on Customer & Needs• Customer Satisfaction• Streamline Through Automation