Supporting the Extended Enterprise with Mobile Ready Learning Alex Mackman Technical Director CM Group
Jul 17, 2015
Supporting the Extended Enterprise with Mobile
Ready Learning
Alex Mackman
Technical Director
CM Group
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• What is the extended enterprise?
• Why the extended enterprise?
• Core capabilities
• Luminosity Learning Management System (LMS) case studies
• Next steps
• Questions
Agenda
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BenefitsCustomers
Resellers
Suppliers
Distributors
• Improve customer satisfaction
• Reduce customer support calls
• Reduce support costs
• Track compliance
• Certify channel partners
• Rapidly brief resellers
• Create new revenue streams by selling training
• Managing the supply chain
• A competitive differentiator
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• Lower start up costs
• Predictable monthly costs
• Rapid provisioning
• Enhanced data security
• Improved accessibility
• Easier maintenance
Cloud LMS
• How scalable?
• How mobile?
• How flexible?
• What integration options?
• What geographic region support?
ConsiderationsBenefits
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• The extended enterprise is driven not only by the need to share data, but also by IT consumerisation
• The blurring of lines between personal and work-related use of technology i.e. BYOD
• Fully responsive interfaces
• Native Apps with offline contentconsumption and tracking
• Mobile analytics
• Tin Can (Experience API)
Mobile
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Common Scenarios
• Account provisioning
• Automatic enrolment
• Learner record retrieval
• Single sign-on
• Gamification
APIs for Integration
Multi-PortalMaster
Portal
• Separately branded
• Separately configured
• Subset of content from
master catalogue
• Delegated admin
• Independently scalable
• Overarching admin &
reporting
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• Important for global supply chains, multinationals,and many others too
• Web learner portal
• Apps
• Content
Localisation
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• Opening up new revenue streams
• Multi-currency
• International taxation laws
• Individual and corporate purchases
eCommerce
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• Information and resources for smallbusiness owners
• Customer education and training with added performance support
• Promoting the Mentor Aware brand
• Driving new business growth
RBS & NatWest
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• Warsash Maritime and Superyacht Academies• Distance learning scenario
• Offline study
Education
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• Mobile learning for UK employees
• Innovative, bite size training nuggets plus performance support aids
• QR code scanning
• Tin Can content
• Offline consumption with automatic statement resynchronisation
Telefonica
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• Reseller training for high street retailers selling NOW TV packages
• API integration with internal “Spotlight” system
• Integrated gamification providing incentives and rewards
NOW TV