www.globelearnin g.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning) Welcome to Today’s Webinar: ‘Supporting Staff During Difficult Times’. The webinar will begin promptly at 1pm and last approximately 45 minutes. The webinar will be delivered by Tracy Gee. Tracy has worked for PNE for over 20 years, and spent many of those years designing and delivering training and as a coach and assessor to managers in the voluntary sector.
This presentation is from our 'Supporting Staff During Difficult Times' webinar and talks about the specific challenges facing managers in difficult times (e.g. changes to services, changing income patterns, etc.).
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Welcome to Today’s Webinar:
‘Supporting Staff During Difficult Times’.
The webinar will begin promptly at 1pm and last approximately 45 minutes.
The webinar will be delivered by Tracy Gee. Tracy has worked for PNE for over 20 years,
and spent many of those years designing and delivering training and as a coach and
assessor to managers in the voluntary sector.
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Tracy Gee
Supporting Staff During Difficult Times
Supporting Staff During Difficult Times
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Today’s session
• Changing environments• Impact on staff• What you can do as a manager• Key management skills• Sources of support
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Changing Environment
Finance
Economics
Public Funding
Grants
Commissioning
Unemployment
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
What does this mean for you as a manager?
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
How might your staff feel?
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
What about you?
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
The Change Curve
Denial
Shock Anger
Resignation
Commitment
TIME
MO
RA
LE/P
ER
FO
RM
AN
CE
Acceptance
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
So what can you do?
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Take stock...
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Managing Key Messages...
• Communicate clearly• Choose the format• Say it how it is• Choose your timing carefully• Be consistent• Keep people up to date
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Maintaining morale and motivation
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Focus on the now
• Concentrate on what you can do• What are the current priorities?• Revisit current plans• Reinforce team and individual objectives
Lead by Example
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Ignite the spark
Encourage the team
Look for new opportunities & markets
Share ideas
Celebrate successes together
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Dealing with Negativity
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Look at CPD!
What are the options?
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Being there...
...and listening
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
What skills do you need?
• Planning and goal-setting• Communication• Listening• Motivation• Problem solving• Negotiation• Managing Expectations
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Support for you?
• Sector bodies or membership organisations• Management Institutions eg CMI, ILM• Professional helpline• Your line manager• HR professional• ACAS
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Top Tips
• Treat people as human beings• Communicate openly and effectively• Be clear and consistent• Be honest about the situation • Don’t pre-judge an issue or someone’s reaction• Be seen to be firm, fair and consistent – to show that
everyone is being treated the same
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Top Tips (cont..)
• Listen with your eyes and ears• Be positive and constructive – Look to the future• Keep everyone focussed• Engage the team in generating ideas• Happen to the situation rather than having the
situation happen to you• Celebrate success
www.globelearning.orgFollow us on twitter (@globelearning)
‘Like’ us on Facebook (www.facebook.com/globelearning)
Thank you for participating!
Follow us @globelearning
‘Like’ us on Facebook /globelearning
Did you enjoy today’s webinar? Why not look at some of our courses on www.globelearning.org
This month only you can purchase the Personal and Professional Development online course for £15.