Supporting People The Dignity Challenge Do you know someone who puts dignity at the heart of the care they deliver?
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Supporting PeopleThe Dignity ChallengeDo you know someone who puts dignity at the heart of the care they deliver?
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The Dignity ChallengeDo you know someone who puts dignity at the heart of the care they deliver?
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Contact our helplineon 01785 276900 orspeak to someone atfor this service.
What is the Dignity Challenge?
The aim of the Dignity in Care Challenge is to create a care system where there is a zero tolerance approach to the abuse of and disrespect towards people using care services.
The Dignity Challenge is a clear statement of what people can expect from a service that respects dignity. It is backed up by statements (see page 3) that can be used by providers, commissioners, and people who use services to see how their local services are performing.
The Dignity Challenge
Quality care services that respect people’s dignity should:
1. Have a zero tolerance of all forms of abuse.
2. Support people with the same respect you would want for yourself or a member of your family.
3. Treat each person as an individual by offering a personalised service.
4. Enable people to maintain the maximum level of independence, choice and control.
5. Listen and support people to express their needs and wants
6. Respect people’s right to privacy.
7. Ensure people feel able to complain without fear of retribution
8. Engage with family members and carers as care partners.
9. Assist people to maintain esteem.
10. Act to alleviate people’s loneliness and isolation.
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Who are we challenging?
Service Providers - to ensuretheir services respect dignity.Commissioners - to ensure they only commission services that respect dignity. The public - to test how theirlocal services measure up and to tackle rather than tolerate services that don’t respect dignity.
Become a Dignity ChampionSign up as a Dignity Championhow you can play your part andmake a difference to the way local services are delivered.Sign up online on the Champions Network website at:http://networks.csip.org.uk/dignityincare or ring: 020 7972 4007.Anyone can become a DignityChampion - all we ask is thatyou do at least one little thingto make a difference locally.
Dignity in Care AwardsQuality health and social care services should place people right at the centre of them.
They also need to fully respect the dignity of the individual.This is not always the case for individuals receiving care and provider services in our community, which is why Staffordshire County Council has launched its own Dignity in Care Self-Assessment Toolkit and Dignity Challenge Awards for provider services.
The council will reward the individual, team or organisation that best demonstrates commitment, competence and best practice around the ten challenges.
The process of selection will beas follows:
Each individual, organisation or team will be invited to apply for the award by completing a nomination form. The nomination forms will be reviewed by the Challenge Panel. It will then shortlist those through to the next stages.
The awards will be presented at a ceremony which will take place in March 2011.
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How to find out more
For further information you can either call the Dignity in Care line on 0207 972 4007, or email: [email protected]. Please state the number of cards you would likeand a full postal address. If you are interested in becoming a Dignity Champion:
Call the Dignity in Care line on: 020 7972 4007; or
Register at: http://networks. csip.org.uk/dignityincare If you want to know more about what is happening in Staffordshire:
Phone: 01782 442860; Email: [email protected]; or
Visit: www.staffordshire.gov.uk/ health/dignityincare
Reporting a concern
What you think about the care services you receive in Staffordshire is important to us. If you have any concerns about someone receiving a service that is registered with the Commission for Social Care Inspection (for example a residential care home or domiciliary care agency) and have concerns about care standards, you can write to:
Care Quality Commission National Correspondence Citygate Gallowgate Newcastle upon Tyne NE1 4PA
Tel: 03000 61 61 61
If you want to make a complaint about a service you have received from an independent sector service, and where Staffordshire County Council is involved in this arrangement, you should raise your concerns directly with the service provider in the first instance, under their own complaints procedure.
If you are still not happy followingtheir response, you can write to the Complaints Services Manager as you may be eligible to use the Statutory Social Services Complaints Procedure.
The address to write to is:
Complaints Services ManagerComplaints & Representations TeamWedgwood Building,Tipping Street,Stafford. ST16 2DHTel: 01785 277406Fax: 01785 277053
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8Design and print by Staffordshire County Council, Printing Trading Services. Telephone: 01785 276051
Phone
01782 442 860Email: [email protected] go to: www.staffordshire.gov.uk/health/dignityincare
In association with
FMS: 250January 2010
Phone
01782 442 860Email: [email protected] go to: www.staffordshire.gov.uk/health/dignityincare
In association with
FMS: 250January 201001785 277416
Phone
01782 442 860Email: [email protected] go to: www.staffordshire.gov.uk/health/dignityincare
In association with
FMS: 250January 2010
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