Support Services Review Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative and student support services.
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Support Services Review Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality.
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Support Services Review
Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality
improvement and the enhancement of Austin Community College’s administrative and student
support services.
SSR Philosophy
• SSR provides staff and stakeholders the opportunity for collective and purposeful reflection– clarify and refocus on the services and outcomes in their respective
areas
• common framework– Administrative Support Services units – Academic Student Support Services units
• opportunity to align support services – Mission of the College
• Determine what elements of the SWOT you want to use in Improvements
• Start writing the SSR report
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SSR Report – Things to think of
• SWOT data needs to be used in creating improvement plans
• Think of the outcomes and how they would be measured for the improvements
• How will I get there? And How will I know I got there?
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SSR Report – Outcomes• SACS noted that in previous cycles, that
some units did not have outcomes/ measures which:– Specific– Measurable– Attainable (that is, reasonable)– Relevant – Timely– Evaluate (that is, review your results)– Re-evaluate (that is, modify your improvement and then review your
DUE MARCH 15• SWOTs completed – SWOT reports will be sent back to the Unit Review
leader and should be completed by facilitator within 14 days of event
DUE MAY 1• SSR REPORT (web submission) THIS YEAR
• Report will be reviewed by SSR subcommittee team
• Annual Update report (web submission) FUTURE YEARS• Report will be reviewed by SSR subcommittee team
SSR Accountability
DUE August 31• Reports must be presented to the reporting line executive and letter
returned to OIEA (letter supplied when final reports are submitted) AR 5.01.001
• Once a report is submitted, it is assigned to TWO an SSR subcommittee member for review. Those evaluations based on the published rubric are averaged.
– The assignments are only known to 2 people outside of the evaluators.
SSR Assessment
• SSR Reports• SSR REPORT Evaluation Rubric
• Annual Updates• SSR ANNUAL UPDATE Evaluation Rubric
• Updates will be compared to original and all previous reports• Updating summary of the process and progress on improvement and
implementation• Review to ensure that data was used from assessment of improvement for
future cycles
• Re-writes required on all reports/ updates if any sections scores less than “Meets Requirements”
– Re-writes/ submissions will also be evaluated as well and will be final evaluation of units report (1 resubmission)
SSR What Happens Next?
Five Fundamental Questions Answered by SSR/QIP, Years 2 – 5
• In years 2-5, they will submit an update of their SSR Update including where they are in implementing their plan and the data for their measures showing movement one way or the other.
SSR
Example
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SSR Question 1
Five Fundamental Questions
1.What are the primary services or outcomes provided by the support service area and what is the impact of those services and outcomes on students and other key stakeholders?
Q1. Response
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SSR Question 2
2. What are the strengths, weaknesses, opportunities, and threats present that enhance or hinder the unit’s ability to provide those services and meet expected outcomes during the next five years?
Q2. Response
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SSR Question 3
3. Using the answers to the first two questions, what improvements to primary services and/or intended outcomes will occur during the next five years?
Q3. Response
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SSR Question 4
How will the unit measure the extent to which planned improvements have
resulted in better service or intended outcomes for students or other key
stakeholders?
Q4: Response - data
Surveys?•Web•Internal•External
Reports?
Other data?
SSR Question 4
SACS observed “…that documentation did not consistently provide adequate information regarding the actions to be taken to achieve planned
improvements, and the parties who would be responsible for these actions.”
QIP Requirements1. Unit level implementation and control2. Measureable indicators of goal attainment (specific