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The Concept of Supply Chain
Management
EIN5346 Logistics ManagementMendez Lynch
Donovan Richards
Maurice Robinson
Vaughn Mignott
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The Concept of Supply Chain Management
where it came from?
The concept of Supply Chain Management is arelatively new concept, prior to the 1990s in relation
to both:- Academic Literature, and- Practitioner Literature
Recognition:
The early to mid-1990s witnessed a growingrecognition that there could be value in coordinatingthe various business functions, both:- Within Organizations, and- Across Organizations
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With this recognition, came into being the
Philosophy of Supply Chain Management."
Recognition (contd):
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What is the Supply Chain Managementconcept? The Supply Chain Management Concept is that
concept that encompasses all activitiesassociated with:
i. Flow and transformation of Goods From the
raw material stage (extraction) through to theend user
ii. Information flows to and from the end user
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What does the Supply Chain Concept
consist of? The Supply Chain Concept consists of all parties
involved (directly and/or indirectly), in fulfilling
customers requests. The parties involved are:- Manufacturers
- Suppliers
- Transporters
- Warehouses- Retailers
- Customers
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The Supply Chain Concept may also include:
- New product development- Marketing
- Operations
- Distribution
- Finance
- Customer service
Supply Chain Concept (contd)
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Types of Supply Chain Configurations
Three types of supply chain configurations arelooked at. These are:
Direct Supply Chain
Extended Supply Chain
Ultimate supply chain
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Direct Supply Chain
Source Prof. Dr. Ted Lees Class Presentation - 2010
Supplier Organization Customer
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2
Source Prof. Dr. Ted Lees Class Presentation - 2010
Extended Supply Chain
SupplierOrganization Customer
Suppliers
suppliers
Customerscustomers
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Ultimate Supply Chain
SupplierOrganization Customer
Ultimate
supplier
Ultimatecustomer
Financial Provider
Source Prof. Dr. Ted Lees Class Presentation - 2010
Market Research
3rd Party Logistic Supplier
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The management of the Supply Chain What is it?Supply chain management, according to theCouncil of Supply Chain ManagementProfessionals, is the:
Planning and Management of all activitiesinvolved in the following:
- Sourcing and procurement
- Conversion
- Logistics management
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This involves coordination, and collaboration withchannel partners such as:
- Suppliers- Intermediaries
- Third party service providers, and
- Customers
In general, Supply Chain Management integratessupply and demand management within and acrossorganization(s)
Management of the Supply Chain (contd)
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Why Manage the Supply Chain?Companies that excel in supply chain managementperform BETTERin every financial measure ofsuccess
Supply-chain excellence improves demand-forecastaccuracy, which results in approximately:
5% higher profit margin
15% less inventory up to 17% stronger perfect order ratings 35% shorter cash-to-cash cycle times than the competition
Source: BusinessWeek (2004)
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1. Planning:
The strategic portion of supply chain management.
A strategy for managing all the resources that goes toward meeting customer
demand for your product or service.
Balances aggregate demand and supply to develop a course of action which bestmeets the requirements for:-Sourcing- Production, and
-Delivery
FIVE BASIC COMPONENT OF SUPPLY CHAIN
MANAGEMENT
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2. Sourcing:
Choose the suppliers that will deliver the goods and services you need to createyour product or service.
Develop a set of pricing, delivery and payment processes with suppliers andcreate metrics for monitoring and improving the relationships.
Put together processes for managing the inventory of goods and services youreceive from suppliers.
BASIC COMPONENT OF SUPPLY CHAIN MANAGEMENT
(contd)
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3. Making: (The manufacturing step. )
Schedule the activities necessary for production, testing, packaging andpreparation for delivery.
Is the most metric-intensive portion of the supply chain, it measures- Quality levels- Production output, and- Worker productivity
4. Delivering: ( The "logistics portion of SCM. )
It Involves:- Coordinating the receipt of orders from customers- Developing network of warehouses- Picking carriers to get products to customers, and
- Set up an invoicing system to receive payments.
BASIC COMPONENT OF SUPPLY CHAIN MANAGEMENT
(contd)
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5. Return: (The problem part of the supply chain. )
Create a network for receiving defective and excessproducts back from customers
Supporting customers who have problems withdelivered products.
BASIC COMPONENT OF SUPPLY CHAIN
MANAGEMENT (contd)
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Key Attributes of Supply Chain
Management Customer Power Customer has become highly
knowledgeable about individual organization and itsproduct as well as about competing organizationsand products
Long-term Orientation Seeks relationalexchanges rather than transaction exchanges
Leveraging Technology Supply chains can bevery complex entities which require appropriatetechnology to maximize shareholder wealth andreduce costs. This as opposed to what obtained
historically.
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Enhanced communication across OrganizationAccurate, real time, seamless information flow withinand across organizations is necessary as Supply chainrelies on high volumes of information
Inventory Stock Better control flow of inventorywith fewer inventory lumps and also reduction in theamount of physical inventory
Inter-organizational Collaboration Supplychain as a whole has the objective of optimizing theperformance of the entire supply chain rather thanindividual organization
Attributes of Supply Chain Management (contd)
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Typical Supply Chain
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With all that have been said
previously, What does this Mean?
It requires a superior abilityto shape and respond toshifts in demand withinnovative products andservices
Supply chain managementmeans more than just lowcosts and high efficiency and
effectiveness
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Supply Chain Management Trends
Demand Driven Supply Network (DDSN)
Lean Manufacturing
Radio Frequency Identification (RFID)
Transportation & logistics
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Demand Driven Excellence
A system of technologies and processes thatsenses and responds to real time demand signalsacross a network of customers, suppliers and
employees
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Demand Driven Overlapping Principles
Supply management Manufacturing,logistics and sourcing
Product management R&D, engineering andproduct development
Defining characteristics of supply chains built todemand driven principles results in the ability tomanage demand rather than just respond to it
Demand management Marketing, salesand service
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Operational and Innovation Excellence
Two basic dimensions of measurement capture thetotality of the best-in-class, demand-driven, global
supply chain:
Operational excellence
Innovation excellence
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This involves: Reaching the ultmate in the execution of business processes
When practiced, business is conducted in a manner that:
- Satisfies customer demand
- Improves quality
- Generates higher yields
- Faster throughput &
- Eliminate waste
Operational excellence
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Innovation is the key and critical factor toward betterresults.
In today's competitive world an organization desiringdifferent outcomes, without innovation the likelihood ofachieving extraordinary results is greatly diminished
Innovation is rooted in the PDCA principle PLAN
DO
CHECK
ADJUST
Also referred to as the cycle of continual improvement.
Innovational Excellence
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Operational and Innovation Excellence
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The Hierarchy of Supply Chain Metrics:
Operational Excellence
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The Hierarchy of Supply Chain Metrics:
Innovation Excellence
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Lean Manufacturing
Most companies have peacefully reconciled themandate to work lean while employing the latestsoftware to streamline processes and gain new
visibility over the supply chain
Remove waste
Reduce inefficiencies
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Lean Manufacturing
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Radio Frequency Identification
RFID technology uses radio waves to read dataput on a chip embedded within a tag.
Primarily used for identification and tracking
Monitor product location at all time, updating
both planning and execution systems
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RFID in Practice
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Transportation & Logistics
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Transportation & Logistics
Physical movement of goods and services
Companies need to adopt a strategic
transportation sourcing (STS) approach
Strategic sourcing considers costs within thetotal manufacturing and distribution supply and
demand environment
Companies sometimes outsource thetransportation activities
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Supply Chain Top 10 Companies
Source: Gartner (2010)
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Financial Metrics Used to Rank SCM
Top 10
ROA Net income/total assets
Inventory turns Cost of goods sold/inventory
Revenue growth Change in revenue from prior
year
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Supply Chain Management - Challenges
A number of impediments may affect the effective implementationof Supply Chain Management systems, despite the optimisticattractive futuristic perspective of such chain. These impedimentsinclude:
Regulatory and Political Considerations Regulations may preventsome chains from entering certain markets. Also, events such as warmay affect supply chain management systems
Lack of top management commitment Top management might beuncomfortable with one or more of the underpinnings of the supplychain management
Reluctance to share and/or use relevant information Might not bewilling to share data that is propriety in nature
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Incompatible information systems Eg. Computer softwares
Incompatible corporate cultures Must be comfortable withhoworganizations in the supply chain dobusiness
Globalization Supply chains have increasingly becomeglobal in nature, due to, amongst other reasons, lower price ofmaterial and labor.
However, with globalization, there come cultural, economic,technological, political , spatial, and logistical challenges.
Which may affect the fulfillment of customer demands.
Challenges (contd)
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Recommendations Apply demand-driven principles in order to sense, shape and
respond to changes in market demand.
Take a cue from the leaders when designing your own supplychain strategy. Define how many supply chain types you have
and design a customized response for each.
Balance operational excellence with innovation excellence forsuperior overall performance.
Focus on acquiring, mentoring, growing and retaining supplychain talent.
Measure your supply chain as your customer experiences it.This will ensure continuous improvement
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Make individual and collective decision regarding action in the following areas:
Production:What product does the market wants, how much and by when.
Inventory:What inventory should be stocked at each stage of the supply chain and howmuch of each type.
Location:Where should facilities for production and inventory storage be located to bemost cost effective
Transportation:How should inventory be moved from one supply chain location to another
Information:
How much data should be collected and how much information should beshared.
Recommendations(contd.)
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Bibliography
http://www.gartner.com/technology/supply-chain/top25.jsp
http://www.businessweek.com/adsections/2004/pdf/0416_supplychain.pdf
http://www.pwc.com/gx/en/transportation-logistics
http://www.amrresearch.com
http://www.ariba.com
http://www.ifsna.com
http://www.ipsmartpackaging.com
http://www.matrics.com
http://www.peoplesoft.com
http://www.sap.com
http://www.myyellow.com
http://www.zebra.com
Contemporary Logistics 9th Edition - by Paul R. Murphy, JR. & Donald F. Wood
http://www.zebra.com/http://www.zebra.com/