SUPERVISORY SKILLS. Objective ►To develop excellent team in order to achieve organizational goals. ►People are asset to every organization, without them.

SUPERVISORYSUPERVISORY SKILLS SKILLS

ObjectiveObjective

► To develop excellent team in order to To develop excellent team in order to achieve organizational goals. achieve organizational goals.

► People are asset to every organization, People are asset to every organization, without them no goals can be achievedwithout them no goals can be achieved

Desk Pin….. UpDesk Pin….. UpComing together is a

beginning;

keeping together is progress;

working together is success.

Your AttitudeYour AttitudeBeing a SupervisorBeing a Supervisor

Attitude is the way Attitude is the way you look at things you look at things mentally. mentally. Individual has the Individual has the power to look at power to look at his position in any his position in any way he wishes.way he wishes.

2 Ways2 Ways to Look Your to Look Your

AttitudeAttitudeIf you look at in a positive, lively manner you If you look at in a positive, lively manner you will communicate to your employees that you will communicate to your employees that you are ready to accept your new responsibility are ready to accept your new responsibility and they will enjoy working for you.and they will enjoy working for you.

+ve

-veIf you are unsure or insecure they may If you are unsure or insecure they may interpret your attitude as negative and you interpret your attitude as negative and you may receive less cooperationmay receive less cooperation..

Attitude & Attitude & ProductivityProductivity

Nothing will improve relationships with those you supervise more than a consistently positive attitude.

Your attitude sets the pace and the tone in your dept. If you are late arriving at your work, it will be reflected in the attitudes of your staff;

If you discuss negative aspects of your organization with employees, your comments will eventually be reflected in their attitudes.

AttitudeAttitude

Attitudes are caught not

taught

Your attitude Speaks so loudly, employees can’t

hear what you say.

Building ValueBuilding Valuein to People’s Workin to People’s Work

When employees don’t get the job done….

They don’t know how

Something or someone keeps them from it.

They don’t want to

When employees don’t get the job done….

They don’t know how

Something or someone keeps them from it.

They don’t want to

Building ValueBuilding Valuein to People’s Workin to People’s Work

Build ValueBuild ValueTell People What You Expect Them to DoTell People What You Expect Them to Do

Make the Work Valuable

Make the Work Doable

Give Feedback

Reward Successful Performance

The Challenge AheadThe Challenge Ahead

Supervision is a special challenge that can help you to reach new career and life style goals. You can be a Role Model for your colleague and co-workers.

3 Factors3 FactorsThree factors you will require to be a different kind of person on the job

Those in your department will expect to lead

where in the past you have been, Like them a

follower.

You must satisfy your Superiors and at theSame time, keep your employees happy so they will maintain high productivity.

You will be responsible for creating a disciplinedenvironment where employees do not violate

company standards or those set by you.

Communication ProcessCommunication Process

Communication ProcessCommunication Process

Communication ProcessCommunication Process

Communication ProcessCommunication Process

Communication ProcessCommunication Process

Communication is a Communication is a two-way Processtwo-way Process

In every point of contact with the colleague, you are communicating something but unfortunately, it may not be the right things.

In order to be effective, body, tone and words must match. Remember these are communicated in both face-to-face contact and over the phone.

Non-Verbal Non-Verbal CommunicationCommunication

0

20

40

60

80

100

Non-Verbal Verbal

93% Non Verbal

7% Verbal

Non-Verbal Non-Verbal CommunicationCommunication

Four important components of Non- Verbal Communications are:

–Body language–Posture–Gestures–Face & Eyes

Communication ToolsCommunication Tools

Tone

Empathy

Smile

Words

I understand how you feel

they can hear it

4 Motivating Techniques4 Motivating Techniques

• Personal Thanks

• Written Thanks

• Public Praise

• Morale Building Meetings

Attitude & Attitude & ProductivityProductivity

• Accept Opposing viewsAccept Opposing views• Communicate ClearlyCommunicate Clearly• Listen completelyListen completely• Criticize ideas, not peopleCriticize ideas, not people• Accept criticismAccept criticism• Share your ideas & opinionsShare your ideas & opinions• Invite every one to participateInvite every one to participate• Stay on the subjectStay on the subject• Thank peopleThank people• Leave disagreement in the roomLeave disagreement in the room• Invite every one to participateInvite every one to participate

Attitude & Attitude & ProductivityProductivity

Minutes spent planning can save hours when it comes to execution

Attitude & Attitude & ProductivityProductivity

Attitude & Attitude & ProductivityProductivity

Attitude & Attitude & ProductivityProductivity

Attitude & Attitude & ProductivityProductivity

Supervisor & HR RoleSupervisor & HR Role