Supervisory skills

By: ayman abd elaziz

customer: Internal : mio,supervisor,n.s.m,g.m,office,secretary External: physician,pharmacies,nurses,patients, distributers supplier:

2SEP.2011 Ayman abd elaziz

Effectiveness: accomplishing tasks that help to fulfill organizational objectives(what)

3SEP.2011 A. Abd elaziz

Efficiency

versus

Effectiveness

4SEP.2011 A. Abd elaziz

Efficiency vs. Effectiveness EFFICIENCY doing things right (effort)

EFFECTIVENESS doing the right things (accomplishment)

allocates and conserves resources

Waste of resources

5SEP.2011

What is management?

(management) as the term refers to (activities)

And often to a group of people

6SEP.2011

Management is

Getting work done through people

7SEP.2011

THE HISTORICAL CONTEXT OF MANAGEMENT Management through the ages

3000 B.C 2500 B.C 2000 B.C 1500 B.C 1000 B.C 500 B.C C .B 500 A.D 1000 A.D 1500 A.D

A used written rules & regulations for governance . E used organized structure for communication & control .

B used management practices to construct pyramids . F used extensive organization structure for government

C used extensive set of laws & policies for governance . agencies & the arts .

D used different governing systems for cities & states . G used organization design& planning concepts to control the seas .

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A SumeriansA Sumerians

B EgyptiansB Egyptians

F ChineseF Chinese

E RomansE Romans

C BabyloniansC Babylonians G VenetiansG Venetians

D GreeksD Greeks

SEP.2011

Management

Management is a set of activities directed at organization’s resources with the aim of achieving organizational goal in an efficient and effective manner

9SEP.2011

Management : Science or Art ?

Science of management : some aspects of management are objective and can be approached with rationality and logic .

Art of management : some aspects of management are subjective and are based on intuition and experience .

10SEP.2011

The basic function of managementA circular process

Planning & decision making

controlling organizing

leading

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Management process

Planning

controlling organizing

leading

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DynamicCycle

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PlanningAnalyzing a situation.Determining the goals.Deciding on action in Advance.

ControllingMonitoring progress.Taking corrective action When necessary.

Organizing and staffingAssembling &coordinating: Human resources. Financial resources. Physical resources. Informational resources.

LeadingDirecting employees.Motivating employees.Communicating with employees:• individuals.•Groups.

The function of

management

SEP.2011

The Management Process

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OrganizingDetermining how best to

group activities and resources

LeadingMotivating members of

organization to work in best int-erest of the orga-

nization

ControllingMonitoring&corr

ecting ongoing activities to

facilitate goal attainment

Planning and Decision makingSetting the org- anization’s goals &deciding how best to achieve

them

SEP.2011

Management in Organizations

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Inputs from environment :•Human resources•Financial resources•Physical resources•Informational resources

Goals attained•Efficiently•Effectively

Planning&

decision making

Controlling

Leading

Organizing

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I. PLANNING &

DECISION MAKING

16SEP.2011

A. PLANNING PROCESS

You don’t wait the future

You shape the future

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PLANNING● Goals final result● Objectives a group reaches final● Methods strategies● Resources Power or forces●Responsibilities tactics● End dates time framed

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PLANNING● Strategic● Business● Project● Staffing● Advertising● Promotional

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