Super Bowl Emotions - a social media study by MutualMind

www.mutualmind.com

MindMeld Report:

Super Bowl Emotions

For more information about MutualMind or this study,

contact us at: [email protected]

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Executive Summary

• Budweiser owned the night overall, consistently leading Share of Voice during almost the entire game.

• Doritos broke through with their crowdsourced ads, particularly as viewers reacted to the ones the brand chose to air.

• Budweiser owned the tearjerker segment with their heartwarming commercial featuring an adorable puppy.

• Movie trailers had low share of voice overall, but succeeded in generating statements of excitement.

• Esurance’s call for tweets to win their prize money was effective, but failed to own Share of Voice overall.

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Introduction & Scope

The Super Bowl is arguably the largest stage for U.S. advertisers available, and a huge opportunity for them to create experiences that kick off a new campaign, launch a new product, or miss the mark entirely.

And, while buzz for each brand can be a measure of success, we wanted to get one level deeper. All of these ads are designed to create an emotional reaction, so what do viewers say about what they feel? This is the challenge we tackled, using the MutualMind platform to monitor the following advertisers during the big game:

• Amazing Spiderman 2

• Audi

• Axe Body Spray

• Bank of America

• Budwiser

• Butterfinger

• Captain America

• Carmax

• Cheerios

• Chevrolet

• Chobani

• Coca-Cola

• Doritos

• Draft Day

• Esurance

• Go Daddy

• H&M

• Hyundai

• Intuit

• JCPenney

• Jaguar

• Kia

• M&Ms

• Mercedes Benz

• Miller Lite

• Need for Speed

• Nissan

• Oikos (Dannon)

• Oreos

• PepsiCo

• RadioShack

• Squarespace

• Tide

• Toyota

• Transformers: Age of Extinction

• Volkswagen

• Wonderful Pistachios

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Study Design

• For each advertiser, we gathered brand mentions using a reasonable set of name variants, along with Super Bowl identifiers. For example, Audi was represented as:

(audi OR #audi OR @audi) AND ("super bowl" OR superbowl OR #superbowl OR #sb48 OR "big game" OR biggame OR #biggame OR @superbowl)

• We also applied a filter for commercial mentions only (using an AND Boolean clause), identifying the following keywords:

(commercial OR #commercial OR commercials OR #commercials OR ad OR ads OR #ad OR #ads OR advertisement OR advertisements OR #advertisement OR #advertisements)

• While this design does potentially exclude relevant mentions related to the event that simply don’t mention these terms, it gives us a clear focus of study and only captures conversations with explicit topical focus.

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Overview

• There were 102,723 mentions captured for 2/2, peaking at a volume of 24,556 mentions per hour at 8pm CST. This comes to over 409 mentions per second.

• As expected, volume was highly focused on Twitter (95% of total), with Facebook coming in next at 3%. Some of this is weighted by our use of hashtags in the original campaign query.

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Overview

Aggregated Sentiment Breakdown by Channel

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Brand Breakdown

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Volume

Esurance’s #esurancesave30 campaign was directly architected to create social mentions, and showed strong success at the moment it aired. This spike quickly fell, however, as sweepstakes participants completed their entries.

Esurance Volume Skyrockets After Ad Airs

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Share of Voice

Budweiser maintained strong Share of Voice consistently throughout the big game, but Doritos showed clear spikes in volume (nearly overtaking Budweiser’s high mark) as their ads aired, which may be driven by the crowdsourced nature of those spots.

Budweiser Consistent; Doritos Spikes with Ads

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Brand Breakdown: Budweiser

Budweiser ads this year were extremely well received, setting extremely high marks for positive sentiment.

They also led this year’s advertisers in Share of Voice throughout the event, showing their ability to translate on-air spots into online buzz.

Consistent Performance, Positive Sentiment

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Brand Breakdown: Coca-Cola

Coca-Cola’s ad drove extremely polarizing conversation, including a number of posts characterizing negative reactions to the spot’s multilingual nature.

This caused a longer “hang time” of conversation after the ad aired, an unique behavior among brands analyzed in this report.

Consistent Performance, Positive Sentiment

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Brand Breakdown: Doritos

Doritos generated uniquely significant spikes of conversation surrounding each of their ad spots, the latter of which drove them to a higher Share of Voice than Budweiser.

A large number of positive comments came from viewers excited about which crowdsourced commercial was aired – this generated some negative reactions, too.

Strong Volume Spikes for Crowdsourced Ads

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Brand Breakdown: Bud Light

Bud Light’s candid “documentary” style generated a significant amount of conversation, but at an extremely polarizing rate – more than half the statements showed positive or negative sentiment.

One tweet received over 560 retweets, saying Bud Light’s taste didn’t live up to its commercials.

“Up For Whatever” Polarizes Equally

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Brand Breakdown: Cheerios

While the Cheerios ad also contained multi-racial content like Coca-Cola’s, sentiment was overwhelmingly positive, without as much negative conversation counterweighting.

Cheerios showed strong Share of Voice for its ad slot, but was beaten for that time period by Doritos.

Strong Positive Success for Multi-racial Ad

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Emotional Analysis

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Methodology

Inspired by Robert Plutchik’s “Emotions Wheel”, we used Content Tags within the MutualMind platform to label conversations that signified the following emotions:

• Crying / Sadness

• Laughter

• Excitement

• Anger

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Crying

Budweiser commercials made audiences cry with a heartwarming story about a puppy, and ran away with an unique moment for the evening.

Budweiser Puppy a Bona-fide Tearjerker

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Laughing

Laughter was the most distributed emotion across the brands, but Doritos won the largest share of laughs, particularly with their send-up of Matrix character Morpheus.

Doritos Wins; the Doberhuaha Very Memorable

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Excitement

Movie trailers exist to create buzz about the movie, and they clearly met their mission, owning the excitement emotion, despite having low share of voice overall.

Movie Trailers Fulfill Their Mission

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Anger

Not only were people stating their anger about Coke’s commercial, many others retweeted or reported on those reactions, essentially spreading them further.

Coca-Cola Feels The Brunt of This Emotion

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About MutualMind

• Founded in 2009; currently a 12 person team based in Addison, TX

• SaaS enterprise platform for collecting, analyzing and responding to social interactions

• Unique architecture built from the ground up for integration with OEM partners via whitelabel or our “fly-by-wire” API

• Recognized in Forbes as one of “the 5 companies you need to know” Analytics and Response

Management workbench with intuitive, free-form segmentation and integrated sentiment analysis

Real-time visualization of social conversations for the big screen with drag-and-drop editor and one-click deployment

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