Sunshine State One Call of Florida Member Ticket Management System DIRT Tool.

Sunshine State One Call of Florida

Member Ticket Management System DIRT Tool

IRTHNet Ticket Management


Brief history of the process

RFP issued: August, 2006

AGT selected as vendor: December, 2006

Hardware, software in place: May, 2006

Member Services training: June, 2006

Next Steps…

IRTHNet Ticket Management: Implementation Schedule


- Notify Existing AGT Customers and Board Members of IRTHNet availability

– Schedule notice placement in next regularly scheduled newsletter

– Offer IRTHNet as the preferred ticket receiving mechanism for all new members

August 1st



- Notify entire membership through IRTH System and current email lists

- Add message to IRTH Web Site for General Membership (30 days)

- Begin publicizing availability for all Member related phone calls to the member services department

August 22nd



- Begin contacting all members that currently use contract locators and advise them of the benefits of using the IRTHNet system for reporting, auditing, claims research, etc.

- Notify entire membership through IRTH System

August 29nd



- Work with Accounting Department to Place Bill Stuffer in all SSOCOF Invoices for August’s tickets

- Schedule notice placement in next regularly scheduled newsletter

September 1st



- Notify entire membership through IRTH System

September 5th, 12th, 19th, 20th

IRTHNet Ticket Management: Demonstration of Features


IRTHNet Ticket Management: What will IRTHNet allow members to do?


Manage tickets online via web browser and off line with field unit

Distribute tickets to locators

Provide positive response to Sunshine

View dig site on map alongside facilities (if uploaded as a SHP file to system)

Run productivity and activity reports

Much much more.







IRTHNet Ticket Management: How to get on board


Contact Member Services Department:

1-386-575-2009

You may also email them at:

[email protected]

CGA DIRT Tool


Common Ground Alliance (CGA)

What is DIRT? Damage Information Reporting Tool

What is the data used for?

How can it help us in Florida?

How do we participate?

CGA DIRT Tool


Common Ground Alliance (CGA)

The Common Ground Alliance (CGA) is a member-driven association dedicated to ensuring public safety, environmental protection, and the integrity of services by promoting effective damage prevention practices. In recent years, the association has established itself as the leading organization in an effort to reduce damages to all underground facilities in North America through shared responsibility among all stakeholders.

CGA DIRT Tool


What is the DIRT Tool?

The DIRT tool is an online reporting system that has been established to help identify:

1. Location of damages

2. Frequency of damages

3. Root cause of damages

The goal of DIRT is to reduce damages to underground facilities and their associated costs, reduce the number of personal injuries and deaths, and prevent vital service outages.

CGA DIRT Tool


What is the data used for? The data is scrubbed to remove specific

information about the companies involved. It is then released in a report that is shared via the web.

Those that submit data get their information back so that it can be compared to national and regional data.

CGA DIRT Tool


How can it help us in Florida? By submitting data to DIRT and granting

access to SSOCOF, we can focus our resources on specific geographic areas and target marketing to groups that are identified as needing education.

This also allows SSOCOF to measure the effectiveness of marketing programs, liaison activity and enforcement.

CGA DIRT Tool



First, go to www.cga-dirt.com

Then register to receive a log on ID.

CGA DIRT Tool



Once logged in, select “Data Grants” from the Main Menu

CGA DIRT Tool



Answer “yes” or “no” to the question, “Are you a reporting organization?” By answering “no,” your name will not be added to the pull down list and you will not be able to access other organizations information. By answering "yes," your company name will be added to the pull down list and others will be able to share their data with you. The information is accessible only through the reporting function and no company specific information is included. You will simply retrieve all data from other reporting organizations that have granted you access.

CGA DIRT Tool



Grant access to another reporting organization, with the following restrictions:

Reporting Organization – Select Sunshine State One Call from the pull down list.State/Province – Select Florida from the pull down list.Role Restriction – Select “Managers and Company Administrators.”

Click on “add.”

CGA DIRT Tool


What kind of information do I need to provide?

Stakeholder group Date of damage County

State County City

Address Intersection Right of way type

Facility damaged Facility affected Joint trench

One call member (Y/N) Excavator type Excavation type

Work performed Locate request (Y/N) One Call Center (SSOCOF)

One call ticket number Locate organization Facility marks visible (Y/N)

Facility marks correct (Y/N) Excavator down (Y/N) Excavator down time

Excavator down cost Was facility damaged (Y/N) Service interruption (Y/N)

Outage hours Customers affected Restoral cost

Number people injured Number fatalities Damage cause

Damage other: description

CGA DIRT Tool


Additional Notes:

1. If you currently capture data you can upload it after converting it using the “universal front end loader”

2. Your data is secure

3. DIRT data will NOT be used by SSOCOF to determine liability



Any Questions?



Thank You

Sunshine State One Call of Florida Member Ticket Management System DIRT Tool.

Documents

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