Sunshine Communication Services

Sunshine Communication Services is a professional inbound call center which has been providing quality 24 hour telephone answering services, bi-lingual answering services, English and Spanish answering services, and business communication services since 1975, 24 hours a day, 7 days a week, 365 days a year!

Sunshine Communication Services offers a variety of answering services and business communication services. Find the service that best fits your business needs:

Answering Service (Telemessaging)

We provide companies and individuals bilingual answering services for their outsourcing needs that require a professional phone presence.

Telemessaging have Extensive experience

with the following applications:

• Medical Offices

• Law Offices

• Property Management

• Service Companies

Order Processing

Utilizing the Professional Inbound software platform custom catalog order processing programs are developed to meet the needs of each client.

Order Processing have extensive experience in the following applications:

• Brochure Fulfillment• Vitamin and Herbal Products• Pre Paid Phone Card Customer Service• Gift Catalogs• Seminar Registration• Employee Pre Screening• Credit Pre Screening• Video Sales• Lead Generation• Surveys

Web Order Taking

Do you have your own web site? Your web site can be displayed directly to the TSR handling the call when your phone number is dialed to prevent your phones from caller overflow. The TSR will enter the order information which then goes directly into your data base.

Web Order Taking : Extensive Experience in the following applications:

• Vitamin Orders• Vacation Brochure Requests• Lead Generation• Surveys• Pre-paid phone and cellular phone

Reservations

No matter what the time, our 24 hour live answering services will be available to take all of your reservations for you. TSR will gather caller information, time, date, payment information and other details customized to your needs. Our answering services also include appointment setting, seminar reservation and appointment confirmation.

Reservations : Extensive experience in the following applications:

• Seminar Reservations• Appointment Setting• Service Calls

Customer Service

Script driven customer support or product support. Callers will be guided through first level customer support following supplied protocol.

Dealer Locator

Find the Dealer or Store closest to you by using our dealer locator. Callers supply their zip code and the system will return the closest dealer or store from a supplied database.

Third Party Verification

Prevent fraud by bringing in a third party to verify and record the purchasers approval of a sale. Third Party Verification adds an important element of proof to electronic transactions. Recorded call can be retrieved at a later date if a dispute arises.

Fulfillment

Full product fulfillment services for picking and shipping products. Storage of inventory for full service fulfillment. Secure and non secure warehouse space available. Full product fulfillment outsource solutions.

Entry of raw data into formats to be imported into Access, Excel, or other database programs.

• BRC - Business Reply Cards• Surveys• Customer Databases

Data Entry

Credit Card Processing

Credit card processing done on customer's merchant ID. Batch authorizations and settlements to automatically transfer money into your account. Automatically generated reports are emailed or faxed daily.

Other Services

• Server Co-location - Locate your servers in our 24 hours a day, 7 days a week, 365 days a year facility.

• Mail Receiving - Use our address as your own for mail receiving.

Thanks For Watching!!!For more information please visit

www.sunshine1.com