Sun Journal Profile 2003 Section A

B2 Lewiston, Maine, Saturday, March 8, 2003P R O F I L E 2003

By LINDA GALWAY

Special Sections Editor

When oppportunity knocks, it’s probably best to answer. That’s what Jeannine and Ron Peyser of Auburn have discovered.

As the owners of the long-established “Gamache & Les-sard” — one of central Maine’s premiere win-dow decorating and flooring centers— the Peysers took advan-tage of an opportunity in the early 80s and have never regretted their decision.

“Ron went to school at the New England School of Art in Boston,” explained Jeannine. “He has an artist’s eye.” Al-though he had been working with Creighton Shoe in Auburn, his background was in commercial art and decorating. The shoe industry didn’t offer much in that direction, so when the couple had an opportunity to purchase Gamache & Lessard from then owner Robert Cloutier, the Peysers agreed it was a perfect match.

“I was a stay-at-home mom, but always was artistically inclined and handy with a sewing ma-chine,” she added. “Once we owned the business, I started coming to work and have been here ever since,” learning on the job and attending work-shops sponsored by the vendors with whom they do business.

“We’ve more than quadrupled the bottom line since we started,” Ron added of the 58-year-old company now located at 995 Center Street in Au-burn. “The longevity of the business speaks for itself.”

Two brothers-in-law — Alfred Gamache and

Albert Lessard— founded Gamache & Lessard in 1945. “They were selling paint and began manu-facturing Venetian blinds,” noted Jeannine. “Their business was very successful with a repu-tation for quality.”

Since purchasing Gamache & Lessard in 1983 from the only other owner, the Peysers have added flooring and greatly expanded the window treatment aspect, striving to maintain and exceed the same level of qual-ity service started by the original owners.

The Peysers are not the only relatives work-ing together. Their daughter and son-in-

law, Amy and Chris Bilodeau, have also joined the fold.

“Everybody does everything,” noted Jeannine. “We all share the load.”

In addition to helping people decide what they want to do with their decorating schemes, “Amy and I do the sewing, Ron estimates and installs, Chris and Amy manufacture the cellular shades, and Paul Chabot manfuactures pulls shades and helps Chris and Ron with installations,” she add-ed. Sub-contractors handle floor and wallpaper installations, she added.

As in the beginning, shades and blinds have been a mainstay of the business. At first, those early Venetian blinds provided privacy or light, but not both; today’s blinds and shades are more versatile, allowing light to diffuse into a room, providing privacy and often saving a homeowner 10-25% on home energy bills — money otherwise wasted by drafty windows.

“The cellular shades are very insulating,” noted Ron, “as much as window quilts,” which are also available at Gamache & Lessard. “These

new cellular materials are rated by the govern-ment for energy efficiency,” he added, noting that Gamache & Lessard is a certified fabricator for Comfortex Cellular Shades.

For those interested merely in an appropriate window treatment, there are racks upon racks of fabric swatches — solids, plaids, large and small prints, checks, stripes, ginghams and moires — to suit every decor imaginable.

“We try to have a great selection,” said Jean-nine, noting traditional mini-blinds, cellular shades and ‘sheer-weave’ fabric shades are be-coming increasingly popular, “especially when people want to diffuse sunlight into a room but not totally block off all light.” The sheer-weave shades come in varying degrees of intensity — the tighter the weave, the less light comes through.

Cleaning blinds isn’t such a terrible chore ei-ther. “Many now come with dust-guard finishes,” Jeannine said. Otherwise, simply attach the soft vacuum brush and use that to clean first one side, and then the other.

Whether you choose blinds, shades, draperies or a combination, “ev-erything is really up to the person’s taste,’ said Jeannine, “but we have seen a trend toward brighter colors. People are be-coming a little more daring with fabrics. They’re also look-ing for easier care, a functional treatment — perhaps just a valance with fabric panels. Others opt for a more complete and dramatic drap-ery treatment,” she continued, “with the

style of the house and their own tastes dictating what they select.”

In addition to helping homeowners, Gam-ache & Lessard has a far-reaching reputation for commercial work. You can see it at the new courthouse on Lisbon Street in Lewiston or at Central Maine Medical Center’s new heart center. The Auburn Home for Aged Women, St. Dominic Regional High School, Bates College, Goodall Hospital, Rumford Hospital, the Portland Public Market, Bowdoin College, Bridgton Hos-pital and Franklin Memorial Hospital, as well as numerous offices and financial institutions across the state and beyond, have all benefited from their expertise. With the addition of a web page and Internet sales, Gamache & Lessard products are available on the world wide web at www.windowdecorators.com

From top to bottom, Gamache & Lessard can outfit an entire room, including decorative and standard window hardware, homemade craft ac-cessories by Amy and Jeannine, wall coverings

and a variety of floor-ing options ranging from ceramic tile to laminates, vinyl and carpeting. Repeat business is a given.

“The customers keep coming back because we provide dependable services they can rely on,” ex-plained Jeannine. “We back up our products and have good ideas.”

“It’s not always the least expensive price that sells a job,” added Ron. “People want quality, service and

someone to depend on.”

Gamache Lessard&

Paul Chabot, Ron and Jeannine Peyser, Amy and Chris Bilodeau.

Founders of Gamache & Lessard brothers-in-law Alfred Gamache and Albert Lessard

Construction

By BARBARA LIVINGSTON

Freelance Writer

A little more than a year has passed since Rick and Cheryl Breton moved their business, Custom Lami-nates to 995 Center Street in Auburn. And what a

year it has been!“Our business has probably increased by 30

percent since we’ve been in this loca-tion,” said Jerimiah Morrisette, one of Custom Laminates’ designers. “This location is so per-fect for drive-by and walk-in traffic. Many people never even knew where we were in Lewiston.”

But there’s much more to the enor-mous growth and continued success of Custom Laminates than just a great location. The word has gotten around that when someone wants a unique cus-tom kitchen or bath that is of the highest quality and at a fair price, Custom Lami-nates is where they will find it.

When Elaine and Gary Hemenway of Lewiston built their new home, they wanted their kitchen and master bath to replicate not only the superior quality of the rest of their home, but also to reflect their own creative ideas and needs. “I went to three different vendors,” said Elaine, “and by the time I got to Custom Laminates I was so confused. I walked in carrying armloads of books and magazines to try to get across what I had in my mind. Bruce

Landry (another one of Custom Laminates’ designers) was so patient with me. He worked and worked with me on my ideas and he also had some wonderful suggestions of his own. Together we worked out a kitchen and master bath that is exactly what Gary and I wanted and that complements our entire home.”

Elaine is proud of her home and with the superb quality of the craftsmanship of Cus-tom Laminate’s work. “And to top it off, their service is remarkable. There was a slight prob-

lem with one cabinet door and they had it replaced in less than a week. We are happy to recommend Custom Lami-nates to every-one,” smiles Elaine.

Even though the quality and individualized service are well above average, their prices are not. “We go the extra mile for our cus-tomers,” says Cheryl, “but we always remain competitive price-wise. We invite people to shop around and compare and we’re con-fident they will decide to work

with us.”Custom Laminates Kitchen & Bath Center

carries products from such top-rated manufac-turers as Schrock, Candelight, Prestige and Me-rillat. And if a customer can’t find what they’re looking for from these lines, nearly anything can be fabricated in the Lewiston shop, still lo-cated on Whipple Street, where they construct

custom cabinetry, mold-ings, mantels and counter tops. The old showroom there is now used for sec-onds, damaged and discon-tinued styles that are sold at discount prices.

Be sure to make Custom Laminates Kitchen & Bath Center the place to see for your customized kitchen and bath needs. Visit them at 995 Center Street in Au-burn or call 782-5791 for an appointment.

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A2 Lewiston, Maine, Saturday, March 8, 2003P R O F I L E 2003

Home

By MIKE BOURGOINFreelance WriterS ometimes going the extra mile is

worth the effort, time and patience are amply rewarded for the extra effort spent. Rollins Fur-niture is just such a place.

Located on the Litchfield Road in Hallowell, Rollins is an out of the way location for a fur-niture store to be sure. The setting for Rollins Furniture is idyllic, occupying former farm-land. First time visitors to Rollins are surprised to find a tremendous selection of quality furni-ture just inside the converted barn.

Clarence and Doris Rollins started Rollins Furniture in 1956. The state of Maine was build-ing the Turnpike and decided to carry the route through the Rollins’s chicken farm. Clarence soon realized that the traffic was affecting the chickens in the form of decreased egg produc-tion. No one knows what motivated Clarence into the furniture business; he had no previ-ous experience in the business. It might have

been divine inspiration - who knows. Whatever the reason, cus-tomers have been reaping the benefits of this inspira-tion for years. He stocked the barn with furniture and appli-ances and waited. His first month in business defined the word meager, he sold one radio. Clarence was undaunted; he kept selling furniture and building the business.

Clarence’s son Merlin returned to Maine to run the business after Clarence suffered a heart attack in the early 60’s. Together with his sister Beverly, they decided to carry on their father’s idea expand to other locations. They expanded to a location in Portland and North Hampton, NH. While the Portland store was eventually closed, the New Hampshire store remains a strong producer. In fact, the New Hampshire store is so profitable that plans are currently underway to expand it. Rollins has also recent-ly expanded to the mid-coast region of Maine opening a store in Newcastle. Rollins Furniture took over an existing furniture store and is cur-rently in the process of building a larger store in Newcastle to house their tremendous selec-tion.

When asked what the key to success has been at Rollins, Vice President and Director of Mar-keting Pat Boucher narrows it down to “quality and service.” Pat joined Rollins over 30 years ago working his way up to his current position. His vast experience in the furniture business has taught him what customers want. His in-sight that customers are looking for quality and service must be right on the mark. Rollins has thrived in an unlikely location for a furniture store for almost 50 years.

Rollins specializes in Early American tradi-tional, casual, and country styles. In keeping

with their pledge to quality, Roll-ins Furniture only deals with the best manu-facturers. Customers to Rollins can choose from the best by manufactur-ers like: Flex-steel, Athol, Tom Sealy, Temple, and a host of others. Cus-tomers can choose from

a wide variety of bedroom sets, sofas, tables, clocks, and other room pieces. Quite simply, if it’s in the showroom it’s the best there is. Lesser furniture manufactures don’t make the cut with Rollins and that is what sets them apart from other furniture stores.

Selling high quality items is only one part of the equation. Quality does not count for much if there is no service to back it up. As Boucher ex-plains “We stand by every piece….we take care of customers needs.” In other words, if it isn’t right Pat and the staff will not rest until you are satisfied.

Not only does Rollins carry furniture for the home, they also carry office furni-ture as well. Like their line of home furnishings, their office furnishings are top quality. Customers can choose from tra-ditional roll top desks to more contemporary of-ferings. They also offer a complete line of desks and workstations for

computers users.Customers to Rollins can easily get lost in

the converted hay barn that is used as a show-room today. With so much gorgeous furniture around, it’s hard to know where to start. The biggest challenge facing customers is trying to decide which piece out of the hundreds is right for them. Luckily for the customers, Pat Boucher and his staff can help with the deci-sion process. This large selection also means that customers don’t have to travel far for that perfect piece.

Rollins isn’t just about furniture, they also have a bedding section featuring Serta mat-tresses and their own personal mattress line the Handcrafted Collection. Like the rest of the items they sell, these mattresses represent the Rollins commitment to quality as is evidenced by the 20-year warranty on the mattress.

Also located on the grounds is the Candle Shop. Visitors here can shop for a wide selec-tion of candles and accessories. One of the newest additions to the grounds is the Bargain Shed. Recently opened, the Bargain Shed features factory closeouts at greatly reduced prices.

Getting to Rollins Furniture may require the extra mile or maybe even a couple of extra miles but if you want to find one of the best furniture selections at good prices, the trip is worth it. Make the trip, you won’t be disap-pointed.

CREDIT: The majority of photos appearing in this section were taken by Denise Scammon, Elizabeth B. Webster, J.R. Handy, Barbara Livingston, Donna Rousseau, Michael Bourgoin, Patricia Kemp, Linda Galway, Jody Goodwin and Sun Journal staff photographers. Others were provided by the businesses themselves. The cover and page headers

were designed by Lindsey Durnbaugh, Sun Journal graphic artist. Editors: Jody Goodwin and Linda Galway

Rollins Furniture

I n d ex o f Ad ve r t i s e r sHome

ABC Pools . . . . . . . . . . . . . . A9Aqua-Vend . . . . . . . . . . . . . A4Bedderest . . . . . . . . . . . . . A8Black Stove Shop . . . . . . . . A7Chilton’s Furniture . . . . . . . . A8Davis Landscape . . . . . . . . . A3DM Home Appliance . . . . . . A3Downeast Marketing . . . . . A6Downeast Sunspace . . . . . . A5Rollins’ Furniture . . . . . . . . . A2R. S. Osgood & Son . . . . . . A6Ripley & Fletcher . . . . . . . . A11Saint Mary’s Regional Medical Center . . . . . . . A10 Waterman Farm . . . . . . . . . A7Woodfloor Superstore . . . . A9

AutoE Maine Autos . . . . . . . . . . A5Motor Home Center . . . . . . A12

ConstructionCustom Laminates . . . . . . . . B2Gamache & Lessard . . . . . . B2Hammond Lumber . . . . . . . . B4Moreau Electric . . . . . . . . . . B3Rick’s Swimming Pools . . . . . B3

TechnologyLivebridge . . . . . . . . . . . . B12MidMaine Communication . . B1 Northeast Data Solutions . . . . . . . . . . B10Oxford Telcom . . . . . . . . . . B10Sun Press . . . . . . . . . . . . . . B9

EducationAndover College . . . . . . . . . B7FAME . . . . . . . . . . . . . . . . . B8UMA-Lewiston-Aub College . . . . . . . . . . . . B11Maine Technical Colleges . . B5 Mid-State College . . . . . . . B11NelNet Superloan . . . . . . . . B6Univer. of Maine Augusta . . B8Univ. of Southern Maine . . . B5

HealthAndroscoggin Home Health . . . . . . . . . . . . . C6 Atlantis Day Spa . . . . . . . . .C11Dr. Robert Beebe . . . . . . . . C1Central Maine Medical Center . . . . . . . . . . . . C8-9Curves for Women . . . . . . . .C12Fitness World . . . . . . . . . . . C3Gentiva . . . . . . . . . . . . . . . C5 Gil Poliquin Hearing & Optical Center . . . . . . C10Hearing Healthcare . . . . . .C11Kennebec Pharmacy . . . . . . C6Maine Medical Center . . . .C14Majors Mobility . . . . . . . . . C12Marshwood Rehabilitation & Health Care Facility . . . C7 Medical Rehabilitation . . . . 15Montello Heights . . . . . . . .C15Occupational H&R . . . . . . . C13 Richardson Hollow (Manic Designs) . . . . . C13Saint Mary’s Regional Medical Center . . . . . . . C2The Meadows . . . . . . . . . C16Women’s Fitness Center . . . B3 Yoga Center of Maine . . . . . B3

RecreationWhorff Stables . . . . . . . . . . B9

IndustryGeiger . . . . . . . . . . . . . . . . D1

AnimalsGreater Androscoggin Humane Society . . . . . C4

Real EstateCentury-21Advantage . . . E11Fontaine Family . . . . . . . . . E11Martin’s Country Homes . . . E11Worden Realty . . . . . . . . . . E1

MediaSun Journal . . . . . . . . . . . . . D2

FinanceAndroscoggin Bank . . . . . . . D9Community Credit Union . . . . D3FAME . . . . . . . . . . . . . . . . . D9FISC . . . . . . . . . . . . . . . . . . D7Franklin Savings Bank . . . . . D3Great Falls Credit Union . . . . D6Hartford Agency . . . . . . . . D12Healey & Assoc. . . . . . . . . D10Mechanic Savings Bank . . . D12Modern Woodmen . . . . . . . D8MONY Group /Greg Strong . D6Northeast Bank . . . . . . . . . . D4Pinetree Retirement . . . . . . D5Rainbow Credit Union . . . . D11Skowhegan Savings Bank . . D5United Kingfield Bank . . . . D11

Community/Government

Advocates for Children . . . . E6Androscoggin Valley Chamber of Commerce . . . E4Androscoggin Valley Council of Governments . . E2Coastal Enterprises . . . . . . . E3Department of Economic Development . . . . . . . . . .E5Empower Lewiston . . . . . . . E4Lewiston-Auburn Economic Growth Council . . . . . . . . E3River Valley Growth Council . E2

RetailAthletic Barn . . . . . . . . . . . . E9Auburndale Cleaners . . . . . . E9Blais Flowers . . . . . . . . . . . . E7Century-21 Rea . . . . . . . . page Murdock Country Creations E10Petland . . . . . . . . . . . . . . . . .E7Rooper’s . . . . . . . . . . . . . . E10Spiller’s . . . . . . . . . . . . . . . E8Wallingford Equipment . . . . .E8Western Auto . . . . . . . . . . . .E6

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DMHOME APPLIANCE CENTER

Sales, Service & Parts

By J.R. HANDY / Freelance Writer

Customers come first at DM Home Appliance Center in Topsham.

The store, located at the Topsham Fair Mall, has spent the last five years building a solid reputation in sales and service.

Owned by Bob and Kim Chesley of Auburn, the store offers a wide variety of appliances plus DVDs and televisions. The store carries the most recognizable names in the appliance industry: Maytag, Frigidaire, Jenn-Air, Kitch-en Aid, Amana, Cuisinart and Whirlpool.

Catering to the consumers’ needs is the motto at DM Home Appliance. They take the time to listen to their customers to find out just what kind of appliance they are looking for.

After the sale, DM Home Appliance Center offers first-rate service. In fact, the store’s ser-vice department has grown from one service technician when the business opened in 1998 to four service technicians now.

The store’s 5,000-square-foot showroom al-lows ample space for customers to get a good look at a host of built-in appliances and other items.

One appliance that is growing in popularity

is the front-load washer. Although this type of washing machine is somewhat more expensive than the more common top-loading machine, it possesses a number of attractive features. First, front-load washers use considerably less water, which appeals to homeowners who rely on septic systems.

In fact, says Bob, front-load loaders use 7,000 fewer gallons of water a year than their top-loading counterparts.

Second, front-load washers use less energy and require less detergent, which makes them environmentally friendly. Third, front-load washers can accommodate much larger loads than top-loaders. A front-load washer could easily handle 22 bath towels. And fourth, front-load loaders cause less wear-and-tear on cloth-ing since they don’t have agitators.

DM Home Appliance carries three brands of front-load washers: Maytag, Frigidaire and Whirlpool.

The store offers free delivery of major ap-pliance to customers in the Lewiston-Auburn area.

At DM Home Appliance, they will outfit you for what you need and follow-up with service after the sale.

A3P R O F I L E 2003Lewiston, Maine, Saturday, March 8, 2003

By BARBARA LIVINGSTON / Freelance Writer

If Conrad Davis II hadn’t developed a love for the land at an early age, he just as easily could have become a modern-day philosopher, a true Renaissance man. There is no question this man is driven by an ethic, philosophy and values that are as alive and well today in his business, Davis Landscape Com-pany, Inc., as they were nearly 30 years ago when he first started the company.

When Conrad was only 12 years old he began growing and sell-ing vegetables at the family home on Lisbon Street, next door to the current offices of Davis Landscape. “I knew even then I would always have to work with the land,” says Davis. “But I also knew I had a knack for business because that little vegetable stand thrived for many years, even long after Davis Landscape was becoming successful.” He saved every cent he made from this venture and was able to buy his first truck before he graduated from high school – paid for in cash!

With a truck of his own and a degree from the University of Maine as a plant and soil technician, Conrad headed to Sears in Lewiston to purchase his own tools and a wheelbarrow. Thus armed, he made a few posters, stuck them up at his vegetable stand and – voila! – he was in business. Literally. With those very first custom-ers, Conrad’s business ethics were born. His customers got top quality service at a fair price and they kept coming back. Word of mouth began to build the business and soon Conrad had to hire an employee. He hired his friend’s brother, then 15 year-old Scott Thomas who, to this day remains a dedicated and essen-tial part of Davis Landscape.

In 1980 when Conrad’s parents decided the business had grown too large to operate from their home as he had done for years, they offered him the wooded lot next door. Today that original small 2-bay garage that Conrad and Scott built almost entirely themselves has grown to the spacious facility from which the business currently operates.

With his innate business sense, Conrad realized that in addi-tion to providing a quality service at a fair price, he also needed to set himself apart by letting the public know his company was professional. He also knew it was important to visually reflect that professional image. So, when he bought his first commer-cial-sized truck in 1979, he ordered it from Ford Motor Co. be-cause they had an uncommon shade of green available. Today, the Davis fleet consists entirely of Fords all painted that distinc-

tive green. That same green is used in his logo and promotional materials and there’s still no mistaking Da-vis trucks and equipment when they’re on the road.

In the early

80’s, Davis Landscape began to change focus from almost solely residential work to more landscape design and commercial business. Again, Conrad’s instincts proved to be correct as the design piece of the business grew rapidly. And as business grew, so did the number of employees. “I realized early on that this company was not just me,” says Davis. “It was then and is still only as strong as the people who work here.” The increased number of employees created a whole new dilemma for Davis. Since the landscaping business is so seasonal, Davis found that he was losing people over the slow winter months. He needed and wanted a way to keep his good people employed year ‘round

as well as supplementing his own income. “During those years if people had looked out their window when their oil was being delivered, they’d probably have seen me, Scott or one or several other employees,” says Davis with a grin. Ironically, after years of developing a successful snow removal business to provide winter work, Davis and his employees have come full circle. Through a co-operative agreement with Down East Energy, many Davis em-ployees are again delivering oil during the cold winter months, an arrangement that benefits both companies.

In the same way that Davis values his staff, he also never looses sight of who and

what gave him his start. “One reason Davis Landscape was able to weather the last recession was because of our customer base of the smaller residential jobs,” said Davis. “These are the jobs that got us started and we’ll never lose sight of that.”

Another Conrad-ism “the only constant is change” has always been the motto of the business. After he married the former Benita Lyons in 1982, Davis had to learn one of the toughest lessons in his life. “I had to learn to leave work at the office,” he says. “I realized I needed and wanted to spend time with my family and even though the business had been my heart and soul all my life, I learned to walk away at the end of the day.” So, to ensure the continued growth and success of the business, changes were implemented. Through restructuring, things became departmentalized, less dependent on one or two people. “Priorities change constantly. One must recognize priorities as they change and act and react accordingly,” says the wise Davis.

In the early 90’s in addition to its solid landscaping business, the company began focusing energy on non-green landscaping – hardscaping as it’s known – meaning walls, walks, ponds, and patios. “Our people do beautiful work for which we’ve won a number of awards,” says Davis proudly. As with every aspect of Davis Landscape, quality and professionalism are the creed. “It takes time and energy to build a reputation” said Davis, “but it takes only seconds to destroy it.” Maintaining the Davis reputa-tion is foremost in this man’s mind.

Expansion again is in the wind. The “location, location, lo-cation” motto of the real estate industry holds true for Davis’ business as well. With his location on the second busiest road in Maine (Route #196 in Lisbon), Davis realizes his business is centrally located between L-A and Topsham/Brunswick as well and between Augusta and Portland making it easy enough to service the entire central and southern part of the state. Now, also as the Davis children are older there is family help for dad. Daughter Nicole, who has worked in the office since high

school, is complet-ing her degree in Business Manage-ment and will even-tually work full time in the busi-ness. Fifteen-year-old Lyndsey helps in the office as well and thirteen-year-old Christopher is following in his father’s footsteps. “Since Christopher was three he’s been following me around the office – digging in the dirt, growing things. He comes by every day just to check things out.” More than ever it seems, Davis has an eye to the future as he sees the next generation beginning to get involved in the business that he’s loved since he was a teenager.

It is with great pride that Conrad Davis talks about his life and what he has created. It is evident that this successful business known as “The Landscape Professionals” has mirrored his val-ues and integrity. As he looks to the future he can see continued growth for the company under the stewardship of his children and he, quite frankly, will be happy to have a winter off.

As reminders to everyone who enters the Davis Landscape offices, posted on the walls are examples of Conrad’s creed for living:

Quality...Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skill-ful execution; it represents the wise choice of many alterna-tives.

Excellence...”The quality of a person’s life is in direct pro-portion to their commitment to excellence, regardless of their chosen field of endeavor. Vincent T. Lombardi

Success . . . Success lies in doing what others consider to be great but what you consider to be right. John Gray

And his personal favorite ... A quitter never wins, A winner never quits.

Visit the website at www.davislandscape.com to learn more about the many services available, the wonderful Davis family of employees, and view some of their award winning designs.Davis

Landscape Company, Lisbon Road, Lisbon, Maine – (207) 353-4848 or (800) 675-4885.

A CUT ABOVE THE RESTD a v i s L a n d s c a p e C o m p a n y Home

Conrad Davis’ son Christopher began his love of landscaping at an early age.

DM Home Appliance Center looks out for its customers

The staff at DM Home Appliance, in front, Connie Moran, Bob Chesley, and Abram Ward; in back, Ryan Demers, Roland Thurlow, Randy Demers, Tim Wade,

Gerry Hayden and Gary Davis.


Home

Aqua-VendBy DENISE SCAMMON

Staff Writer

Dan and Brenda Cote, water spe-cialists, believe diet and health can affect a

person’s longevity, so they opened Aqua-Vend of New England in 1994 as a way to offer affordable purified water — and a better quality of life — to people with the same beliefs.

“Our Reverse Osmosis water vending machines utilize a pu-rifying system which uses more than one type of filter in its purifi-cation process, as there is no one filter which will remove all im-purities from your water. It pre-filters to remove sediment, filters with charcoal and filters with the RO membrane,” said Dan. “It then polishes the water before it disinfects with Ultra Violet light and fills a container. RO is an efficient way to reduce impurities, using no energy other than normal water pressure.”

Besides arsenic, RO removes bacteria, viruses, sugars, pro-teins, particles, dyes, salts and other impurities. The removal of impurities improves the color and properties of water. Cote describes the RO filter “as a semi-permeable membrane, similar to skin.” RO — the water purifying system used in space shuttles and space stations, as well as in kidney dialysis — allows water being purified to pass through the membrane while rejecting contaminants. Crossflow allows the membrane to continually clean itself, flushing away contaminants.

As members of the Water Quality Association, the Cotes stay informed about water industry issues through trade shows, con-ventions, magazines, newsletters and train-ing to maintain indus-try certification. Dan’s goal is to educate con-sumers about the RO and water conditioning processes, “My opinion has always been that the purer the drinking water, the better.”

When tested, wells and springs typically show many dissolved minerals in the ground-water, such as chlo-rides, sulfates and bi-carbonates of calcium, magnesium, sodium, potassium and iron. A common form of wa-ter pollution in wells and springs is sewage leaching from outdated septic tanks, broken sewers, outhouses, and farm wastes, Coted noted. Knowing the water issues for a geographic location is a key factor in selecting a water purifica-tion system.

“With untreated water, you might not see the bacteria when you turn on the tap, but chances are it’s there,” warned Cote. “If you have gotten a sulfur smell when you turn on the tap, one possibility is a bacterial contamination. But why guess? Have your water tested by a water specialist, and then have it purified properly.” Cote explained the RO purification process used in conjunction with an UltraViolet disinfecting process sanitizes even pond and lake water, making it camper and motor home friendly.

It’s important to seek a well-known, independent source for verification of the facts outlined by the Cotes. The Center for Disease Control recommends RO as the leading filtration system for removal of arsenic, with which many Maine wells are con-taminated. Go online at www.cdc.gov or phone 1-800-311-3435. Cote noted that A & L Laboratories, a nationally certified EPA lab in Auburn, also offers information on water testing and con-taminant removal.

“I believe all water specialists should be able to back up their facts, and we are extremely fortunate to have A & L Laborato-ries right in our own backyard. Consum-ers should take advantage of the wealth of information they have to offer.”

A common misconception is that wa-ter from a typical well is pure because it is underground. Groundwater is the water contained in spaces within bed-rock. Out of all the water on Earth, there is roughly one percent that is drinkable. Out of that one percent, approximately 90 percent is used for industrial and com-mercial purposes.

Rain falling on the earth picks up air contaminants then seeps into the ground and becomes part of the groundwater system. “When people see crystal clear water, such as from a spring, they as-sume that it is drinkable water.

“The fact is, you don’t know what’s in untreated well and spring water unless you have the water tested,” said Cote, “preferably by an independent, certified lab, not by a salesperson pushing his own product.”

“Misperceptions abound among the

general public that bottled spring water is somehow better than tap water. Consumers need to get the facts from unbiased sources and decide what is acceptable, and what isn’t, in the water they drink,” Cote said. “Don’t Say No Until You Know” the facts about Reverse Osmosis treated water is one of my favorite slogans.”

From their first water vending machine at a local grocery store and a shop in their home, the Cote’s business has grown. Aqua-Vend’s RO treated “Pure Water” can be bought at 37 locations throughout Maine,including Hannaford grocery stores, health food stores, and kiosks, from York to Bar Harbor to Old Town. The kiosk at the Medicine Shoppe on Sabattus Street in Lew-iston has proven, “Customers at pharmacies are often concerned enough about health issues to be interested in the purity of their drinking water,” said Cote.

The water is dispensed in one gallon increments, in containers provided by the consumer — an example of an economical and environmental philosophy — Think Refill Instead of Land Fill. “We believe in environmentally friendly packaging. The gal-lon or five-gallon size containers can be filled and refilled at an Aqua-Vend machine.”

Aqua-Vend offers home equipment small enough to be in-stalled beneath a sink, benefiting all home owners and renters, no matter what size home they have. Another advantage of the small unit is its portability. “For home owners and renters who move often, it is an added plus to know that they can easily take their home purifica-tion system to their new home,” noted Cote.

While Dan teaches home purifica-tion system maintenance to customers at the time of purchase or installation so the customers can avoid costly long-distance service calls, Brenda phones customers for periodic maintenance reminders. “We give them the option of doing maintenance chores them-selves or setting an appointment for our maintenance services. We also are available for re-testing their water and upgrading their systems.”

A water purifying system is for drinking water and a water condi-tioning system is for working water. Working water is used throughout the home — for laundry and bathing — and should be circulated through a WaterMax unit. Customize the filters to solve virtually any water problem, including pH, acidity, iron, tastes, and odors. The filter used to trap dirt and sediment is self cleaning. A high ca-pacity ultra-soft fine mesh resin with a 25 year limited warranty is used for maximum conditioning of water. Car-bon and bacteriostat filters are used to clarify and clean water. Combine an Aqua-Vend drinking water filtration system with a WaterMax conditioning unit to resolve more than one water issue at the same time. “Consumers are finding this to be a money-saver the competition can’t live up to,” noted Cote. “With new EPA guidelines on the horizon regarding brine dis-charge, WaterMax is the consumer’s best choice.”

Hard water contains dissolved min-erals such as calcium and magnesium bicarbonates. In hard water, soap does not lather easily, crustlike rings form in sinks and tubs, and scaly crusts build up in water heaters and pipes. Laundry is often stained and ruined in hard water. In addition to solving these problems, WaterMax can save

you up to 75% on soap products and eliminate the soap curd causing dry skin, spotted dishes and silverware, and diaper rash. You’ll be able to rinse away soap film for a smoother shave, softer, shinier hair, and increase razor blade life. “The savings may pay for the unit,” said Cote.

Hague’s “WaterMax” water conditioning unit offers a solution to hard water problems and numerous other water issues fre-quently found in Maine’s well water. Designed by an engineer-ing team to be the world’s most efficient water treatment system, WaterMax is a multi-stage filtration system processing water through several assorted layers of filters. It has been tested and validated by the Water Quality Association, NSF, UL, CSA, and other quality associations.

Because they believe improving the quality of life should not be an expensive endeavor, the Cotes love to offer quality Aqua-Vend products at affordable prices, such as the recently added line of bottleless water cooler units. “We have continued to add new products to our inventory that offer more value for the buck such as our bottleless water cooler units, which were rented al-most as soon as we received them,” said Dan.

Unlike other bottled water units, Aqua-Vend’s bottleless water cooler units come with an attached verification chart that must be signed by the person cleaning the unit. Plus, the specially designed filtration system incorporates UV disinfection within the stainless steel reservoir, which is constantly monitored for cleanliness. “It’s one more piece of proof that we go that extra step for our customers,” said Dan. “When was the last time your bottled water company sanitized your cooler?”

In going that extra step for their customers, the Cotes recently renovated their business location at Sabattus Street in Lewiston

to include a new office, showroom, lab for water testing and a warehouse. The lab offers limited water tests for common prob-lems such as iron, manganese, pH, and hardness. Charts on the wall show what levels of chemicals found in water are accept-able.

“Consumers who have their water tested, either at Aqua-Vend or elsewhere, can have the results explained here. We are trying to create an atmosphere in which our customers feel comfort-able in asking questions and in which they can make informed decisions,” said Dan. “We have a WaterMax unit next to two competition models in our showroom so that we can show you the difference...and show you the savings.”

Posters, brochures, and actual Aqua-Vend and WaterMax products in the showroom reinforce Cote’s belief that all drink-ing water should be tested by an independent EPA certified lab at least once a year. Cote added, “I find that the majority of con-sumers don’t follow this advice.”

Aqua-Vend of New England

914 Sabattus St., Lewiston, Maine 04240

207.782.1005 or Toll Free at 866.218.2836

www.aquavendofnewengland.com

email: [email protected]

The purer the water, the better

Brenda and Dan Cote test water in their new lab.

WaterMax multi-media tanks

are unique, having up to three separate chambers solving multiple water quality problems within a single system and differing from other systems having one filter type per tank. WaterMax requires less space while providing superior water quality.Consumers are interested in ease-of-use and cost. WaterMax is extremely efficient, using only minimal amounts of water and salt for regeneration, and has many great features. The unit is installed by a licensed

professional who then instructs the owner in its operation. The amount of conditioned water remaining until the next regeneration is displayed.WaterMax has a unique and patented feature allowing it to detect leaks in household plumbing via its built-in computer. Fail safe capacity guard assures a constant supply of soft water as well as an easy-to-set, adjustable reserve capacity. In a power outage WaterMax won’t lose its scheduled times to operate when the power returns like others you see on the market today.

The WaterMax, far left, with cutaway superimposed, stands next to two competitors’ models.


Home

Clients highly recommend Downeast Sun SpaceByDENISE SCAMMON

Staff Writer

Phil and Corinne Dumont have owned and oper-

ated Downeast Sun Space, Inc., a Four Seasons Sunroom Franchise, since January, 1986, and have since built over 500 sunrooms or patio rooms in Maine.

“We build sunrooms, patio rooms and conservatories, in many styles. The latest technology can be found in our designs, including the windows, from single glazing to high performance glass, available with limited lifetime warranties,” said Dumont. “We’d like you to take advantage of our free in-home estimates, whether you want a do-it-yourself kit or you want Downeast Sun Space to install it.”

Last year, I had the pleasure of interviewing Norm and Paula Ford of Lewiston in regards to their search for a sunroom builder. They spoke highly of the Dumonts and the quality of the finished sunroom. This year I had the opportunity to interview another couple. Joe and Marcia Berkall of South China, Maine who spoke candidly about their experience with Dumont and his crew during the construction of their sunroom. “We spent years talking about adding a sunroom to our home. We came up with a list of questions to ask potential contractors. We interviewed contractors whose names we saw in advertisements, phone books, at home shows, and on the internet,” began Marcia. “Once we interviewed Phil Dumont, we were confident that he was go-ing to be our builder.”

Taking their time in order to be sure of making the right decision, the Berkalls then interviewed the references given to them by Dumont. “It took a bit of time, but this was a big project for us and we wanted personal recommendations from previous clients. We were happy with what Phil’s clients told us,” said Marcia. The Berkalls noted that visiting the Dumont’s Downeast Sun Space

showroom in Brunswick was a pleasant expe-rience and the beginning of a solid relation-ship.

The Berkalls felt that their relationship with the builder of their sunroom would be a critical part of the project. “We felt comfort-able with Phil right away. We also liked the product and pricing that Downeast Sun Space

offers.” Marcia continued, “As a matter of fact, one of the competitors offered a comparable sunroom but it came only in white, the wrong color for us, and was twice the price.”

Being prepared for anything means being aware of difficulties or challenges which could arise during any type of building project. “Phil was great about keeping us informed about all aspects of the project,” said Marcia. “The crew had the best work ethic we have seen in a long time and they should be commended for their hard work. We trusted them in our home and noted that they cleaned the site every night before they left. Plus, they were fun and personable to be around.”

The sunroom, accessible from the living room, replaced an exte-rior deck and turned out to be everything the Berkalls had hoped it would be, plus more. “To begin with, the sunroom looks custom built because it blends so well with the house. The southern exposure gives way to woodland views and plenty of natural lighting,” said Marcia.

Marcia, a woodcarver, planned the use of the sunroom as a studio for her craft, and as an office area. It was an added bonus that the Berkalls’ talking mini macaw, Charlie, loves the sunroom, too. “It’s Charlie’s favorite room in the house,” said Marcia. “I love it, too. It’s a wonderful place to work. I find that not only do my visitors like to hang out in the sunroom, but that I am motivated to work in the sun-room.”

What do the Berkalls have to say about the Dumonts and Downeast Sun Space? “We would recommend them to anyone in a heartbeat!” So, if you’re doing your homework, contact Phil Dumont and let him tell you

how he can provide you with excellent customer service, quality craftsmanship, and expert instal-lation. Or better yet, let his clients tell you!

Downeast Sun Space1 Church Road,Brunswick, Maine 04011(207) 729-1866E-mail: [email protected]: www.downeastsunspace.com

Above, Marcia Berkall uses her half of the sun space for craft projects; the other side

is given over to office activities, right.

The Dumont’s parrot loves his perch in the new sun space.

The Berkall home in South China

CLIFF’S AUTO SALES BILL DODGE AUTO PARKSEMERSON TOYOTA LEWIS AUTO SALES

MORONG BRUNSWICK PAPE CHEVROLETPAPE MITSUBISHI RIPLEY & FLETCHER

LEE TOYOTA LEE AUTO MALL ROWE AUBURN

Downeast Home & The Candle Factory

1887 Hotel Rd, Auburn • 786-3761

Pineland Factory OutletCarpet & Flooring

“A Cut Above” Look for the Giant Bonsai Tree1887 Hotel Road, Auburn • 784-1512 • 1-800-932-5377

Open 8 to 5 Mon.-Fri., Sat. 8 to 2

Think

Oriental RugsNew contemporary & traditional styles

Braided Rugs

Bound Area Rugs

9’x12’Plush & Berber

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Wood SpecialsCeramic Tile

Commercial TileSheet Vinyl

Carpet Rems

Mohawk Floor Care Essentialsto keep Carpet andWood Floors looking newand feeling clean all year!

New selection of

Spring Throws!Convenience & Comfort Matsfor your home from Goodwin Weavers

a division of Mohawk Home.

Downeast Home & the Candle Factoryat 1887 Hotel Road, Auburn is part of a50 year old family run business. Threelocations in Maine including DowneastHome in Auburn, the Carpet & RugDepot 659 Warren Ave., Portland andDown East Rug Co. at 297 Forest Ave.,Portland.

Friendly, knowledgeable staff, qualityproducts and diligent hard working own-ers with a vision for the future fuel the sur-vival of a business which has endured forso many years.

Part of our buying power comes frombeing in the wholesale trade. The tradelends itself to endless possibilities forunique purchasing from around theworld - by truckload in many cases. Ourbuyers travel far and wide to purchasequality home accents because we knowa home reflects its owner.

Come in and visit our festively decoratedCandle Shop and browse our warehousefor some of the most unique items in thisarea. We will do our best to accommo-date your special requests. We look for-ward to meeting you!

Unfinished FurnitureBeds • CD Racks • Bookcases

Country Benches • Hope Chests • MirrorsArmoires • Hutches • End Tables

Coffee Tables • Night Stands • BureausJelly Cabinets • & Much, Much More!

Tapestries,Quilts, Throws &

Pillowsto accent

your furniture!

Wine ButlersDress your wine bottle for everyoccasion or give as a gift.Bride & Groom set - perfect for weddings or showers.Starting at $15.99

My BankySoft, cuddly

blankets with animal heads &

tails accented by arich satin binding.

Perfect for baby showers!

$24.99

Downeast CandlesAlways Buy 1 Get 1 FREE!Handpored, no lead.

Candle ToppersAdd personality to your candle with animals, flowers,or Norman Rockwell.$12.99

Candle CappersEliminates soot from burning jar candles. Available in bronze & silver.$5.99

Soy CandlesFrom $9.99

Maine Made Maple Syrup

Unique bottles - perfect for gift giving.

Italian Leather FurnitureSofas $499 • Ottomans $199Rockers & Footrest $199Loveseats • Chairs • And More!


By TIFFANY TESKE Freelance Writer

Since 1930, R.S. Osgood and Sons on Route 2 in East Dixfield has been servicing the equipment needs

of farmers and home gardeners alike. Founded by Roland Osgood, a sales repre-sentative for International Harvester, the business has been built on carrying qual-ity equipment and providing excellent equipment service.

Today, son Spencer and granddaughter Cindy, continue to expand their line of equipment while being known for provid-ing “service second to none.”

2003 promises to continue bringing positive changes to

R.S. Osgood and Sons. After 2 years of designing, planning, and building, a new addition on the west end of the building is nearing completion. The addition will provide much needed space for the more than 160,000 parts in stock. It will also free up showroom space so that more equipment can be displayed.

R.S. Osgood and Sons hope to have the addition ready for customer perusal during the 73rd Annual Open House on April 10th, 2003. The event kicks off the spring planting season with dis-counts on all parts and machinery. There are door prizes, catered food, and activities for all ages. In the past 800-1,200 people have attended this daylong event, which runs from 9 AM to 6 PM. This is the only time of year that EVERYTHING at R.S. Osgood and Sons is on sale.

This year also brings new equipment lines and a new employee to the business. The Kubota Grand L 30 Series will be the focus of the 2003 open house. The R.S. Osgood staff is also looking for-ward to introducing customers to Mike McInnis, of Wilton, R.S. Osgood and Sons’ newest sales-man. McInnis is a welcome addition to the R.S. Osgood family.

For more information on the complete line of machinery, parts, and products offered by R.S. Osgood and Sons, check out their website at www.rsosgood.com or call Cindy at 207-645-4934 or 1-800-287-4934. Store hours are 8 AM to 5 PM Monday through Friday and 8 AM to noon on Saturday.

“At the foot of Maine’s Western Mountains” since 1930

“Home for ALL of your farm and lawn and garden

equipment” David and Paul, parts department representatives and members of the R.S. Osgood and Sons business family, stand in front of some of the 160,000 parts the

business has in stock.

R.S. Osgood & SonsRt. 2 East Dixfield

Hours: Mon-Fri 8-5, Sat 8-12 • 645-4934 or 1-800-287-4934 www.rsosgood.com email: [email protected]

Brains: IntelliPanel™ fully computerized digi-tal display - gauge your speed (MPH), PTO andoperating conditions.Brawn: More metal, less plastic. 31 to 50 HP,Kubota internally balanced diesel engines.Over 20% increased 3-point lift capacity withexternally mounted twin lift cylinders. A bigtractor feature in a compact tractor.

Mark Your Calendars!

73RD ANNUAL OPEN HOUSEThursday, April 10

Door Prizes Food Special Deals!

E V E R Y T H I N G Y O U VA L U E

R.S. Osgood and Sons on Route 2 in East Dixfield

R.S. Osgood and Sons Home

1929 Lisbon Street, Lewiston , ME207-784-6144 or 800-244-6144 • Contractor/Designer Fax: 207-786-6607

www.blackstoveshop.com • email: [email protected] Augusta • Bangor • Waterville • Yarmouth

OPEN: Mon. - Thurs. 8-5 • Fri. 8-6 • Sat. 8-5We’re in the VERIZON Yellow Pages

Hearth & HomeTHE BLACKSTOVE SHOP

THE BLACK STOVE SHOP

Right at Home All Year LongQUALITY PRODUCTS TO MAKE A HOUSE A HOME!

Stoves • Hearth Accessories • Fire Proof Gloves • Fans • Hearths Fireplace Screens • Ash Buckets & Shovels • Steamers • Trivets • Long Matches

Tea Kettles • Andirons • Hammocks • Patio Gifts & Accessories Tool Sets • Flags and So Much More

STOP IN TODAY FOR THE BEST SELECTION

“Grills Make Great Gifts”BARBECUE GRILLS AND

ACCESSORIESMany styles in stock fromVermont Castings, DCS,

Lynx, Broil King and More!

Stop in and let our experiencedstaff show you the latest

in wood stoves, gas stoves and fire-place inserts. They are here to

help you decide which stove andaccessories will best fit your needs.

ChildLifeBACKYARD

PLAY SYSTEMS

OVER 15 BURNINGUNITS ON DISPLAY!

QUALITY CASUAL FURNITURE FORINDOORS AND OUT

“FEEL THE WARMTH”We invite you to stop in and see

our large selection of wood stoves,gas stoves and fireplace inserts

REGENCY •JOTULVERMONT CASTINGS®

WATERFORD • HEAT-N-GLOFIREPLACE GLASS DOORS

PELLET STOVES • AND MORE!

FINANCING AVAILABLE

Dan Fleurygives some

expert advice

Elizabeth HanlonStore Manager

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Home

By BARBARA LIVINGSTON / Special to Profiles

The landscape in Maine in 1956 was quite different than it is today. Throughout the tri-county area, rolling hills made up the family farm and pastures were occupied only by the grazing of gentle dairy cows. Today, many of those rolling hills that once were farms are subdivisions and where once there were grazing dairy cows there are homes with back yards and pools and swing sets.

In 1956, those farmers needed lots of equipment to work the land and Waterman Farm Machinery was there for them to provide not only the equipment they needed but also the service necessary to keep the equipment running. But just as the landscape in Maine has changed, so has the family-owned Waterman Farm Machinery operation.

“We knew we had to change with the times,” says Jim Waterman, great-grandson of the founder, Lyman Waterman. “We saw what was happening as the farms disappeared and were often replaced by the ‘weekend or gentleman farmer’. Their needs are very different. We often say that there’s the same amount of acreage to be maintained, it’s just being used differently.”

For nearly 10 years, the Watermans, Bob Jr., Jim, Pete and Dave have been actively diversifying their lines of equipment. “We have always been proactive,” says Jim. They’ve watched the focus of natural trends in the local business and done what they needed to in order to provide the equipment their customers need. At Waterman, they began to diversify by carrying more lawn and garden and light construction equipment. In addition, today they have added equipment for the “gentleman farmer,” landscapers, contractors and mu-nicipalities. “In fact, you might say we carry almost any piece of equipment someone might need to work off-highway,” added Bob.

When a business has been around for nearly 50 years and has maintained the reputation for the highest quality merchandise and the best service around, word gets around.

“We’ve had customers come from Massachusetts and Rhode Island to buy our tractors,” says Jim, proudly.The atmosphere at Watermans is different than you will find at the big box stores. Here every customer,

large and small, is treated the same. “Why I’ve been known to spend 45 minutes with a customer who only wanted to buy a small item,” notes Bob. And the folks at Watermans are here for their customers after the sale, too. They service everything they sell – try finding that at the box stores.

For years Watermans has carried such well-known and dependable lines such as Ariens and Cub Cadet lawn and garden equipment, Case IH and Massey Ferguson farm equipment and Gehl farm and industrial equipment. Now a few new lines of equipment are available at Watermans. Their newest line of construction equipment is by Terex, a world wide brand and one with a reputation for quality and a brand on the way up. They also now carry commercial lawn mowers and attachments by Walker and Grasshopper.

For information on any of the fine lines of equipment sold at Watermans, you can visit their website at www.watermanfarmmachinery.com. There you’ll find links to all of the manufacturers they represent.

So, as long as it snows and the grass grows – if there are materials to be moved and jobs to be done – Water-mans has got the equipment to do it!

“We’ll be here ‘til the cows come home – and that’s no bull.”Waterman Farm Machinery Co., Inc. is in Sabattus at 827 Sabattus Rd. (Rte. 126), (207) 375-6561

Waterman Farm Machinery More than the obvious

Chilton Furniture Co.Maine furniture maker

reintroduces a Shaker classic

A Maine furniture company has introduced a new chair inspired by furniture

designed by the craftsmen at the Shaker community, Canterbury Village in

New Hampshire. Chilton Furniture Company, Maine’s oldest furniture com-

pany, carefully researched the classic lines of traditional Shaker designs to

create an inspired version of the 1700’s classic Shaker Canterbury chair.

“The Shakers were an amazingly talented and industrious people who lived and worked in rural

communities in the eastern and central United States since 1774,” said Bill Martens, president of

Chilton Furniture. “They have become, in the last 20

years, the center of a cult of artistic appreciation.”

Martens added, “the Shakers, at Canterbury Vil-

lage, simplified original style of furniture. The clear

crisp lines and singular lightness, with no sacrifice in

strength, today fits equally well into modern interiors

or more traditional settings. I believe that the Chilton

Canterbury chair, is an exquisite and faithful inter-

pretation the Shakers’ commitment to a life of purity,

simplicity, and utility.”

The Canterbury chair is crafted of 100 percent solid

cherry by the skilled hands of Maine crafts-

men. The handcrafted plank seat is a

pleasing contrast to the fine lines of

the spindle back and the graceful un-

dercarriage.

Chilton Furniture, a Maine based

family-run company, is dedicated to

creating high-quality, classic furni-

ture. Chilton’s cherry furniture is

inspired by the timeless, beauti-

fully designed pieces made by the

Shakers over 200 years ago. Hand-

crafted in a small Maine factory

with Shaker-inspired dedica-

tion to workmanship, function

and simplicity of line and form,

the solid cherry Canterbury

chair is the perfect addition to their ex-

panding examples of classic Shaker and

traditional style furniture.

Today, with locations in Freeport and Scarborough, Maine, Chilton spe-

cializes in bringing high-quality wood products at the best prices to consumers throughout New

England. Customers feel confident doing business with Chilton, a name that represents over 135

years of business commitment to Maine. You can learn more about the Canterbury chair and view

other products from the Chilton Furniture by calling for a free catalogue at 207.883.3366 or by visit-

ing them on the web at www.chiltons.com.��

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Home

Bedderrest opened its first store in the Auburn Plaza in 1991, specializing in waterbeds and fu-tons. From the beginning, Bedderrest was one of the leading names in waterbed sales and service. Following on the success of their Auburn store, Bedderrest opened a store on Foden Road in South Portland.

As the business grew, Bedderrest expanded into the conventional mattress line, including Sim-mons, Beautyrest and United Sleep Products. They also began to carry headboards, futons, bunk

bed and daybeds as well as complete lines of bedroom furniture and accent pieces.

The staff at Bedderrest pride them-selves as being one of the few full ser-vice low price dealers. Their mattress-es run the gamut of high end product to mattresses of similar design to some discount outlets. As General Manager Ken Grant relates, “we’re more spe-cialized, we offer more choices with prices starting as low as most mattress salvage stores.” Unlike the discount stores with their “one size fits all mentality,” Bedderrest matches the customer up with the perfect mattress

and box spring combination.“We feel what might be the right bed for one person, may not be right for you!”When a customer comes in, we talk about what they don’t like about their old bed and we listen

to their physical needs, Grant explained. A lot of people think their mattress is just a mattress un-til we show them technology that can truly change their lives.

While Bedderrest has expanded into the traditional mattress lines, they have not neglected the waterbed lines that helped make their business a sweet success. If you have not shopped for a waterbed in a few years, get ready for a giant leap forward in waterbed technology. Gone are the “bags” of water and the old hard sideboards.

Today’s waterbeds are visually indistinguishable from traditional mattresses. The waterbed mattress of today sports some of the features of a traditional mattress such as soft sides and pillow top. Best of all, the waterbed mattresses that Bedderrest sells are the same size as conventional mattresses. That means no more special bed linens in only a few colors and styles. Today’s water-bed buyer can use any bedding available as well as a conventionally sized headboard. Bedderrest can set a customer up with the best of both worlds, waterbed comfort with the ease of a conven-tional mattress.

Along with mattresses and bedroom furniture, Bedderrest is also one of the largest futon deal-ers in the state. They sell a wide variety of frame and mattress styles to match any need. They also carry over 300 different futon covers to suit any design taste.

Price and selection may be great attractions, but today’s customers demand top-notch service. At Bedderrest, that is exactly what they get. They will deliver and set up your new mattress and bedroom furniture. They will also dispose of the customer’s old bed-ding at no charge. January saw an expansion in their Auburn store. This expansion will allow Man-ager John Campbell and the staff at Bedderrest to give customers an even greater selection with more comfort choices.

Whether you are in the market for a waterbed, a traditional mat-tress, futon or your looking to up-date your bedroom furniture, stop in at Bedderrest in the Auburn Plaza on Center Street in Auburn or give them a call at 784-9634.

Get a better night’s rest with Bedderrest

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Quality, Selection, Price and Service is what we offer! Call or visit us today.3 1/4” OAK FLOORING

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A B C P o o l s By MIKE BOURGOIN

Freelance Writer

F or over 41 years, ABC Pools has been a fixture in this community providing the area with quality swimming pools and related equipment. Clarence Letourneau start-ed the business, still located at its original 1975 Lisbon

Road address in Lewiston, in 1962. It took a while for people to warm up to the idea of swimming pools in their backyards as a result; Clarence only sold three in-ground pools that year. That would soon change, however, and ABC Pools would become one of the state’s largest suppliers of pools, parts and supplies.

Family has always been key at ABC Pools. Clarence started the business as a family venture with his six sons and two daughters working for the company. That tradition lives on with addition of Clarence’s granddaughter, Erica.

By the mid 1980s, business had grown to 50 pools per year and the retail store had expanded to about 6,000 square feet. During this time, Clarence sold the business to his son Dan who still carries on the tradition of service started by his dad. During the 1980s, ABC stopped selling in-ground pools to concentrate on above ground pools and spas, specifically the Esther Williams line of above ground pools and PDC Spas.

While they no longer sell in-ground pools, they continued to pro-vide support to them and still do today. New for 2003, ABC offers pool resurfacing with a 60 mil PVC liner for commercial pools. In 2001, ABC Pools sold their service department to two of their former technicians. While ABC no longer does the service work, customers are still in very capable hands. Not only is the new service company staffed by highly trained, experienced technicians, they operate out

of the existing store location at 1975 Lisbon Road. This close association gives the cus-tomer the piece of mind in knowing that their investment will be cared for.

While ABC Pools started with residential installations, they are the company that major area ski resorts turn to when they need pool and spa installation and service. Not only does ABC maintain private resort pools, they are also responsible for keeping Lewiston’s City Pool in great shape.

Through out their 41 years in business, ABC Pools has become one of the leaders in the pool and spa industry. Their sales staff

will guide the customer through the entire buying process and stay with the customer through out the life of the pool or spa. The staff realizes that buying a pool or spa requires a commitment in time and money on the part of the homeowner. That is why they work so closely with the buyer, to ensure that the ownership experience is a pleasurable one.

In addition to sales of pools and spas, ABC Pools is also a full service retail store for accessories and supplies.

Not only will ABC Pools help the buyer of a pool or spa, they will work with homeowners whose new house has pool or a spa. ABC provides a wide range of water testing and supplies. They will also work with pool and spa owners to teach them the correct way of testing water and how to prop-erly maintain the water in their pools and spas.

Over the past 41 years, ABC Pools has built a rock-solid reputation for product excellence and support after the sale. They have a wide range of products to fit any need and practically any bud-get. With a combined total of 150 years of experience, the staff at ABC Pools awaits your pool and spa needs.


Home

By BETH WEBSTER / Freelance Writer

Customers from around the state are walk-ing all over them, and owner Mark McIntire couldn’t be happier.

“Our prefinished wood floors are the stron-gest on the market by far,” stated McIntire of the Wood Floor Superstore on Route 1 in Scar-borough, the only exclusive BellaWood dealer in Maine.

Prefinished floors make up about 75 percent of their business. “Nine out of 10 of homeown-ers select from our large selection of prefin-ished floors, and contractors are moving from unfinished to prefinished because of time sav-ings and durability,” he said.

McIntire noted that job sites aren’t tied up for four or five days while customers sand and polyurethane the floors themselves. “A big bonus is that our prefinished floors are more than twice as durable as other brands and we back it up with a 50-year warranty. You can’t beat that,” he commented.

Every BellaWood prefinished floor is treated with eight coats of ultra violet poly-urethane and cured with aluminum oxide to resist scratches. The prefinished floors run from $2.79 to $7 per square foot with the ma-jority in the $3 to $4 range, stated Wood Floor Superstore Manager Paul Frager. He said the unfinished floor run from 99 cents to $5 per square foot.

“The Wood Floor Superstore offers the best selection of wood floors in Maine and at the best prices. We sell more than 50 kinds of floors in different species, grades and widths from 2 1/4 to 7 inches wide,” Frager explained.

He said the store continues to see strong sales of exotic woods, such as bamboo, Jatoba or Brazilian cherry and Santos mahogany. “It’s just amazing that two types of wood from opposite ends of the world -- Australian cyprus and Brazilian cherry -- are cheaper unfinished

than the American cherry or red oak that you could cut down in your own backyard,” he stated, adding that both exotics are also harder and available in longer lengths.

The Scarborough store has also gotten into laminate flooring, which runs from 99 cents to $1.39 per square foot. “We easily sell six to eight laminate floors on any given Saturday. It has added to our customer base,” said owner McIn-tire. He noted that the Wood Floor Superstore also offers custom stair parts, rises, treads and railings to its collection, as well as other custom wood parts like thresholds. “Many customers want their stairway to match their floor, and we’re here to help them,” he said.

Customers visiting the Route 1 store will al-so enjoy a new expanded showroom, which fea-tures even a larger selection of floor samples.

“Some of our wood floors are actually cheaper than some Berber carpets, and better for you, too, especially if you have allergies,” Frager said, adding that with wood flooring, dust can be kept easily under control with just a weekly sweep with a Swiffer.

He also pointed to the natural beauty of wood floors and the fact that “they last forev-er” and come from a natural, renewable prod-uct. “They add beauty and value to any home,” he said, “and we’re here to help you find the best specie, grade and width for your home.” Potential customers are welcome to call the Wood Floor Superstore’s toll free number at 877-645-5347.

“We take great pride in our knowledge of the different species of wood floors. Call us with any questions and to ask for advice,” Frager said.

The Wood Floor Superstore delivers, rents tools and has installers who can come and help do-it-yourselfers get started in putting down the tongue and groove floors. The store is open Monday through Friday from 8 a.m. until 5 p.m. and Saturday from 9 a.m. until 4 p.m.

Owner Mark McIntire and Store Manager Paul Frager in front of BellaWood floors.

Walk all over the products at Wood Floor Superstore

Whether your taste run toward the traditional hot tub, above, or the soft-sided model, inset, you’ll find what you want at ABC Pools.

41 years of local commitment

Sales Manager George Raymond goes over figures with customer Blaine Carver .

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2003 WinnebagoAdventurerIt takes a lot of listening to make a motor home this great.The 2003 Adventurer represents themost intensively researched motor homewe have ever produced. It was createdwith the help of extensive feedbackfrom RV enthusiasts and fine-tunedthrough rigorous testing and field trials.Its fusion of homey features and well-planned designs were created with onething in mind: customer comfort. Theseupgraded features and the abundantstorage inside and out are just some ofthe reasons the Adventurer is the best-selling Class A in the industry. It’s amotor home designed for RVers.

Holiday RamblerScepter 2003

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A stunning combination of colors and textures.Plush fabrics and leather-faced furnishings.

Soft,cozy carpeting. Smooth hardwoodcabinetry. Sleek, polished countertops.

In short, the Scepter surrounds you withbeauty, down to the last detail. The coach alsoanticipates your every need. With ten different

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Photo by J.R. Handy

By J.R. HandyFreelance Writer

The Motor Home Center is on the move in more ways than one.

For its entire 49-year history, the busi-ness has occupied the same spot—a two-acre parcel

on Minot Avenue — but with sales records be-ing topped year after year, owner and presi-dent Rob Armstrong realized the Minot Avenue location was simply too small for his burgeoning business. For one thing, the lot did not allow ample room for displaying his extensive inventory of Winnebago and Holi-day Rambler RVs.

So, come late spring or early summer, the business will be on the move as Rob and his 17 employees “roll on down the highway” to a brand-new dealership on outer Wash-ington Street. The move has been four years in the planning, start-ing when Rob bought 20 acres of land along busy Washington Street. The new location will give the dealership the opportunity to increase its inventory even more, Rob says, offering their custom-ers a chance to experience the full range of what RVs can offer.

Working with a designer from Virginia, Rob solicited ideas from all of his employees on ways to make the dealership functional and efficient.

“The property lends itself” to the dealership, Rob says. The natural geography of the 20-acre site boasts four terraces. Each terrace will feature a variety of RVs that will be visible from Washington Street. The main building will overlook the site.

Rob says the effect will be dramatic for people driving by. The RVs will be lighted at night.

While the business’ surroundings will change, its philosophy toward its customers won’t.

The expansion will give customers many more choic-es as they look for the RV to suit their lifestyle.

“We’re all about fun,” says Rob, who also serves as the president of the Maine Recreational Vehicle Deal-

ers Association. Never underestimate the ap-peal of RVs, he says. “Once people start RV-ing, they never finish,” he says. “I’ve had so many people say they were just going to ‘try it’ and once they’ve tried it, they’re hooked.” More than once, customers have come in looking to start out small, he says. The next thing you know, those same customers are back, wanting to upgrade to a larger vehicle.

And while RVs used to be con-sidered the domain of retirees, Rob says more and more younger people want the freedom that a motor home gives them.

Rob knows his business and his customers. Founded in 1954 by his grandfather, Roland Maheu, Motor Home Center has supplied RVs to several generations of cus-tomers.

“We’ve always prided ourselves on having top-notch service,” Rob says, adding that Gary Gagnon,

his service manager, is Master Certified and has more than 20 years experience in the field. “He’s an absolute genius with RVs.”

“The Motor Home Center also has two other certi-fied RV technicians on staff,” he says. Plus, “we have a state-of-the-art satellite training system that keeps our technicians up to date on the newest procedures and also allows new recruits to receive the proper training to become certified faster than ever before. RV techni-cians need to know many skills,” Rob says.

“Every single unit that is sold has to be run through the shop and has to be perfect before it goes out. That’s what we demand. Without our Service Department, we can’t sell anything.”

“The lifetime value of a happy customer is immense,” Rob says, and that’s why Motor Home Center strives to offer its clientele the best that the RV industry has to offer — Winnebago and Holiday Rambler, along with world-class service.

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Motor Home Center

Photo by J.R. Handy

Sun Journal Profile 2003 Section A

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