THERE’S MORE TO WORLD-CLASS HEADSET DEPLOYMENTS THAN JUST WORLD-CLASS HEADSETS.
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THERE’S MORE TO WORLD-CLASS HEADSET DEPLOYMENTS THAN JUST WORLD-CLASS HEADSETS.
CUSTOMER EXPECTATIONS ARE CHANGING
buying a full UC solution include HEADSETS*
50-70%
25% of companies will deploy cloud telephony platforms in
2015***
A GROWTH OF OVER
17%
* -Frost & Sullivan - Analysis of the Global Contact Center and Office Headset - Market Headsets Continue to Gain Importance in the UC Space, April 2014** -Global Research – Enterprise Computing in new PC Era – 2014*** - Nemertes Research - 2015
60% of IT Decision
Makers believe that
USING THE RIGHT HEADSET plays a major role in successful UC deployment**
33% of companies with 250-2500Employees are evaluating
cloud based telephony solutions***
3
JABRA ASSURED SERVICES
JABRA 360 SERVICES
JABRA ADVANTAGE ON DEMAND
JABRA SOFTWARE SOLUTIONS
WHY IS THIS GOOD NEWS FOR YOU?
New business opportunitiesLess competition Greater visibility and importance
JABRA XPRESS AS A BILLABLE SERVICEREMOTE MASS DEPLOYMENT & HEADSET MANAGEMENT
An industry-first configuration and information tool
Based on standard Microsoft technology (MSI/WMI)*
Fully integrated solution
WHAT IS JABRA XPRESS?
A package can include:
Device firmware
Single Jabra Direct components
Headset asset management component
Remote device configuration
WHAT CAN JABRA XPRESS DO FOR YOUR CUSTOMER?
Faster deployment at lower cost
Enhanced productivity and user/customer satisfaction
Improved ROI and service-life of products
Ensure compliance with corporate policies and legislation
Control of end points on THEIR network – NO Surprises!
WHATS THE VALUE PROP FOR YOUR CUSTOMERS?
Mass deploymentDeployment of headset software applications and user-specific settings
Diagnostics/Asset managementCompany’s portfolio of Jabra audio endpoints and installed firmware
Productivity-enhancing firmware updates Jabra Value Packs 1-2 times/year with new features, drivers for new softphones, etc…
Change of settingsRemote update of settings and drivers
HOW ABOUT SOME EXAMPLES??
IS THERE A SMART WAY TO DEPLOY SOFTWARE AND SETTINGS FOR 250 HEADSETS?
ER
DEPLOYMENT OF UPDATES
XPRESS MICROSITE
Download MSI package to corporate deployment server
Schedule deployment of MSI package
2
Customize MSI file with Value Pack 3 for Jabra PRO™ 9470 and Jabra GO™ 6470
1
Extracting MSI package and updating headset
MS SCCM, Tivoli,Active Directories,Group Policies, etc.
Company DEPLOYM. SERVER
Task Traditional Jabra XPRESSWalk to desk (1 min/unit) 4.2h 0hFirmware update (4 min/unit) 16.7h 0.5h*Total initial deployment 20.9h 0.5h
THE ROI OF FIRMWARE UPDATES
Time study: Firmware update of 250 wireless USB headsets
Desk phone: Siemens OpenStageSoftphone: Microsoft LyncHeadset: Jabra PRO™ 9450Headset cabling: Done by usersHearing Protection: Enabled (85dB)
* Using Jabra XPRESS and standard Microsoft Deployment Software
Adjustment of settings
An MSI package is created to change settings for Jabra PRO™ 9470 users in Customer Service:
Mic Volume: High
ADJUSTMENT OF SETTINGS
XPRESS MICROSITE
MS SCCM, Tivoli,Active Directories,Group Policies, etc.
Customize MSI file with new settings1
Download MSI package to corporate deployment server
2
Company DEPLOYM. SERVER
Target deployment
Only Jabra PRO™ 9470 users in Customer Service need the new settings.
The IT manager use own deployment tool to define this user group
ADJUSTMENT OF SETTINGS
XPRESS MICROSITE
MS SCCM, Tivoli,Active Directories,Group Policies, etc.
Customize MSI file with new settings1
Download MSI package to corporate deployment server
2
Schedule deployment of MSI package3
Company DEPLOYM. SERVER
ADJUSTMENT OF SETTINGS
XPRESS MICROSITE
MS SCCM, Tivoli,Active Directories,Group Policies, etc.
Customize MSI file with new settings1
Download MSI package to corporate deployment server
2
Schedule deployment of MSI package3
User group: Customer Service
Company DEPLOYM. SERVER
Task Traditional Jabra XPRESSWalk to desk (1 min/unit) 1h 0hChange settings (1 min/unit) 1h 0.5h*Total initial deployment 2h 0.5h
THE ROI – ADJUSTMENT OF SETTINGS
Time study: Update of settings for 60 users
Desk phone: Siemens OpenStageSoftphone: Microsoft Office CommunicatorHeadset: Jabra PRO™ 9450Headset cabling: Done by usersHearing Protection: Enabled (85dB)Environmental settings: Open plan office (many headsets in a small area)
- Low range, Narrowband
* Using Jabra XPRESS and standard Microsoft Deployment Software
HOW MANY HEADSETS DO I OWN, AND WHAT KIND?
PC’s return the following information:- Jabra product Name & ID- Serial number (if available in device)- Firmware version (of base)- Configuration timestamp
ADD VALUE TO YOUR HEADSET BUSINESS
MEDIUM AND LARGE ENTERPRICES WITH:
TARGET AUDIENCE
PC MS WINDOWSPLATFORM
50+ HEADSETUSERS
USB AUDIO DEVICESFROM JABRA
HOW CAN YOU USE THE TOOL AS A JABRA PARTNER?
DOOR OPENER/QUALIFIER To Large Enterprise customers or SMBs remote mass deployment may be a prerequisite to get the audio device business
SELLING ON VALUE – NOT PRICEBy adding Jabra Xpress to your product offering, you sell a valued-adding solution
RETAIN CUSTOMERSBuild loyalty to you as a value-added provider of high quality solutions
TWO BUSINESS OPPORTUNITIES FOR JABRA PARTNERS
SELF-SERVICEEmpower your customers by providing them with online access to Jabra Xpress
YOUR SERVICESUse Jabra Xpress to configure MSI packages for yourcustomers
Scenario #1Your customer is facing a new headset installation / UC roll out
Offer Jabra audio devices including Xpress 3 months free of charge to save time mass deploying
remotely and boost end–user satisfaction with
a Plug-and-Play experience
YOUR CUSTOMER “SELF-SERVICE” CUSTOMER’S “IN HOUSE” IT MANAGES PROCESSES
Scenario #2Your customer changes communication infrastructure so audio devices need new configuration
Offer Jabra Xpress 12 months access at 3$ per user to ensure future–proof solution with free
product updates fast user adoption and ROI
through asset management
Scenario #1Your customer is facing a new headset installation
Offer your billable solution of Jabra audio devices incl. Xpress you configure MSI packages for
your customers (design customer configuration)
you enhance customer experience and grow loyalty
You define your price
YOUR SERVICES ADD VALUE TO YOUR HEADSET BUSINESS
Scenario #2Your customer experience slow adoption and has ROI concerns
Offer your billable solution of e.g. Jabra Xpress Asset Management
capabilities tailor your training offering
based on the AM report statistics You define your price
WHAT TO CHARGE DEPENDS ON A NUMBER OF FACTORS AND ABOVE ALL HOW BIG IS THE PAIN
The cost of your time spent
Hourly rate or consultancy fee
As service offering matures, convert to fixed price or subscription based offerings
WHAT DOES IT COST?
End-User Customers
MSRP $3.00 per seat, per year
Reseller Cost
SKU – 14501-08
Min. # of seats = 50
Existing Jabra Xpress customers will not be charged and will have access to Xpress on unchanged terms
Partners
ZIP, NADA, ZERO, NOTHING!
Jabra partners will not be charged If you use Xpress internally If you offer your own, billable Xpress
services
www.Jabra.com/xpress
Motion UC
Jabra Pulse
TODAY’S WINNERS ARE…..
Q&A
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