Summer project report on Factors leading to improvement of Brand Equity for Ultratech Cement SUMMER TRAINING/PROJECT REPORT SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE RERQUIREMENT FOR POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT. SUBMITTED BY: AVIK KUMAR MUKHERJEE PGDM 2009-2011 SBS NO. - SBS910387 Name of the Organization: ADITYA BIRLA GROUP, ULTRATECH CEMENT Place: ASANSOL, WEST BENGAL SINHGAD INSTITUTE OF MANAGEMENT & COMPUTER APPLICATION NARHE, AMBEGAON (PUNE - 411041)
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Summer project report onFactors leading to improvement of Brand Equity
for Ultratech Cement
SUMMER TRAINING/PROJECT REPORT SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE RERQUIREMENT FOR POST GRADUATE DIPLOMA IN
BUSINESS MANAGEMENT.
SUBMITTED BY:AVIK KUMAR MUKHERJEE
PGDM 2009-2011SBS NO. - SBS910387
Name of the Organization: ADITYA BIRLA GROUP, ULTRATECH CEMENT
Place: ASANSOL, WEST BENGAL
SINHGAD INSTITUTE OF MANAGEMENT & COMPUTER APPLICATION
NARHE, AMBEGAON(PUNE - 411041)
D E C L A R A T I O N
I, the undersigned, hereby declare that the Project Report entitled “Factors leading to improvement of Brand Equity for Ultratech Cement ” written and submitted by me to the All India Council of Technical Education in partial fulfillment of the requirements for the award of degree of Post graduate diploma in Management under the guidance of ………………………………………………………….. is my original work and the conclusions drawn therein are based on the material collected by myself.
Place : Pune (Name) AVIK KUMAR MUKHERJEE
Date: Research Student
GUIDE’S CERTIFICATE
This is to certify that the Project Report entitled “Factors leading to improvement of Brand Equity for Ultratech Cement” which is being submitted herewith for the award of the degree of Post graduate diploma in Management of All India Council of Technical Education, is the result of the original research work completed by Mr. AVIK KUMAR MUKHERJEE under my supervision and guidance and to the best of my knowledge and belief the work embodied in this Project Report has not formed earlier the basis for the award of any degree or similar title of this or any other University or examining body.
Place : Pune (Name of the Guide)
Date: Research Student
ABSTRACT
he project gives a broad outline on average monthly sales of different brands of cement in Asansol market and Brand equity of different brands in comparison to total sales and their present market share.
From the research I came across several interesting results about the dealer and the retailer’s behaviour and response towards increment in sales of any particular brand, and then steps are to be taken to matching the expectation in case of UltraTech cement. From the analysis we are able to make aware about the fact that the role of masons and dealers are impressive in hiking the sales of any particular brand by influencing the customer.
T
The dealers and the sub-dealers dealing with UltraTech cement mainly for customer’s demand, good quality, and the promotional activities. The factor that attracts most for dealing with a particular brand is high margin. In Asansol market, there are Three market leaders AMBUJA, LAFARGE and ULTRATECH. There is a competition of beating each other in price because most of the customers are price sensitive. From this project, I got a very clear message from the respondents is that the best medium for advertisement of cement is TV, followed by WALL PAINTING and HOARDINGS. The overall brand image of UTCL is not fair enough in the market. So UTCL has to grab the market by applying various marketing strategies.
Some of the respondents said that the price of ultra tech cement is higher than the market price, but also most of the respondents said that it has to maintain high price for the shake of brand name. So UTCL can apply such a policy that it can maintain brand value as well as it can fix the price as per the market.
When we are talking about non-conventional or prospective cement retailers who are running a shop which is related to construction supplies, those retailers are interested to go for cement retailing but they want a high margin. But this is the area in which UTCL can cover by converting those prospective retailers into dealers or sub-dealers of UTCL. Maintaining a effective relationship with dealers is required in most places.
From this project I got a lot exposure to cement market in Asansol and got the insight of the relationship between manufacturer, retailers, and customers.
PREFACE
t affords me a great pleasure to present this project report, since it deals with a matter in which I am glad to take an active part. The goal of this project report writing is to highlight some important outcomes from the
survey of brand positioning in the field of marketing.IThis report has its coverage of all types of questions and the analytical and graphical representation of those. The analysis has been made simple and the graphical interpretation of those data have been made very clear to the lay man too.
In writing this report I have consulted many books, references, and web portals, they pay profound and grateful thanks.
Every effort has been made to present the subject in easy, clear, lucid, and systematic manner. References at the end of report are given to cover more advanced extension of the topics presented.
I convey my gratitude to all the persons who took an active part and always served me their helping hand for the completion of my project work.
Avik Kumar Mukherjee
CONTENT PAGE
CONTENTS Page No
ACKNOWLEDGMENT 7
LIST OF TABLES 8
LIST OF FIGURES 9
CHAPTER I :Introduction 11
1.1 Basic Theoretical Concepts and Context of the topic 12Brand EquityMeasurement of Brand EquityPositive Brand equity VS. Negative Brand equityFamily branding VS. Individual branding strategies
1.2 Literature Review 131.3 Need of the study 151.4 Objectives of the study 161.5 Research Hypothesis 171.6 Scope of the study 18
CHAPTER II : Profile of the organization 19
2.1 Current status of the company 20Jaan wahi Pehchaan NayiStrategyChak de IndiaBranded channelsUltratech ConcreteBrand UltraTech
3.2 Source and methods of Data collection 35Tools usedInstrument design
3.3 Limitations of the study 37
CHAPTER IV : Overview of Aditya Birla Group and UltraTech cement 38
4.1 History of Aditya Birla Group 39Beyond business
4.2 UltraTech Cement 41Milestones of UltraTech CementProducts
4.3 L&T cement is now UltraTech cement 46Distribution logisticsDifferent plant of UltraTech over IndiaQuality assurance system
CHAPTER V : Data presentation, Analysis and Interpretation 52
5.1 Data Interpretation of questionnaires for Cement sellers 53Overall market share of different Brands in Asansol city
5.2 Analysis of questionnaires for Cement sellers 595.3 Analysis of questionnaires for Masons 675.4 Analysis of questionnaires for Individual House holders 685.5 Analysis of questionnaires for Petty contractors 69
CHAPTER VI : Conclusion 70
How do we research the Brand Equity 72Executive summary of my work done 73Recommendations 74
REFERENCE & BIBLIOGRAPHY : 78
ANNEXURE : 80
Questionnaire for Cement sellers 81Questionnaire for Individual House holders 84Questionnaire for Petty contractors 86Questionnaire for Masons 89
Acknowledgement
This project is an analysis of different brands of cement in trade sector in the Asansol market. This is an outcome of an honest conscious and sincere effort spread over 60 days.
So I express my sincere thanks to all those with whom I have had the opportunity to work and whose thoughts and insights have helped me in competition of the project.
My sincere regards to Mrs. Apoorva Palkar (Director, Simca) for her valuable guidance, encouragement and inspiration during all time in SIMCA.
My sincere regards to Prof. B. Sankaye (H.O.D, MKTG.) for his valuable in Marketing, Strategy Building during the course of the project.
My sincere regards to Mr. Gaurav Dixit for his valuable guidance during the course of the project.
My sincere regards to Mr. Partho Mukhopadhyay (UTCL) for his valuable guidance, encouragement and inspiration during the course of the project. He always give spread his helping hand in every possible way he can. Without him the project cannot be done.
I am also indebted towards the respondents (dealers, petty contractors, individual house builders and masons) for giving their steady response and share their views and experiences.
My sincere thanks to the Dealers / sub-dealers for their valuable inputs.
All of above My sincere regards to my Parents, family, to god and a special person for always giving me the positive energy to go out in the sizzling heat and do my research.
LIST OF TABLES
LIST OF TABLES
Table No. Title of the Table Page No.
Table No. 5.1 Brand equity of leading brand in Zone-1 56
Table No. 5.2 Brand equity of leading brand in Zone-2 57
Table No. 5.3 Brand equity of leading brand in Zone-3 58
Table No. 5.4 Brand equity of different brands in Asansol market 59
LIST OF FIGURES
LIST OF FIGURES
Figure No. Title of the Figure Page No.
Figure No. 5.1 Market share for Zone-1 55
Figure No. 5.2 Market share for Zone-2 57
Figure No. 5.3 Market share for Zone-3 58
Figure No. 5.4 Overall market share in Asansol city 59
Figure No. 5.5 Most preferred brand by cement sellers of Asansol 61
Figure No. 5.6 Most preferred customer brand of Asansol 62
Figure No. 5.7 Frequency of marketing officers meet with retailers 62
Figure No. 5.8 Brand giving customized service in Asansol 62
Figure No. 5.9 Most effective promotional medium in Asansol 63
Figure No. 5.10 Factors attracts more while dealing with Brand 63
Figure No. 5.11 Why UTCL 64
Figure No. 5.12 Why not UTCL 64
Figure No. 5.13 Over all brand image of UTCL in Asansol 65
Figure No. 5.14 Expected services from manufacturers 66
Figure No. 5.15 What customer want 67
Figure No. 5.16 Suggestions from respondents 67
Figure No. 5.17 Rating of UTCL by Masons in Asansol area 69
Figure No. 5.18 Most preferred brand by Masons in Asansol 69
Figure No. 5.19 Most preferred brand by Individual House builders in Asansol 70
Figure No. 5.20 Most preferred brand by Petty contractors in Asansol 71
Chapter I
Introduction
1.1 Basic Theoretical Concepts and Contexts of the Topic
Brand equity
Brand equity refers to the marketing effects or outcomes that accrue to a product with its brand name compared with those that would accrue if the same product did not have the brand name. And, at the root of these marketing effects is consumers' knowledge. In other words, consumers' knowledge about a brand makes manufacturers/advertisers respond differently or adopt appropriately adept measures for the marketing of the brand. The study of brand equity is increasingly popular as some marketing researchers have concluded that brands are one of the most valuable assets that a company has. Brand equity is one of the factors which can increase the financial value of a brand to the brand owner, although not the only one.
Brand Equity is the value of a brand built up over a period of time. It is composed of four components namely Image, Perception, Awareness and Loyalty. However some researchers say that image and awareness are the main components and the other two get covered in these two. To calculate brand equity, both the tangible (functional) and intangible (emotional) attributes are measured. The end result of the measurement is brand equity. It’s quite complex and difficult to calculate brand equity. But to make it easier to understand, I would say brand equity is the difference between the expected future sales of a branded product and an unbranded product. Now marketing masterminds have also come up with a new theory "Customer Based Brand Equity" with models to measure it. The models to measure brand equity are based mainly on conjoint analysis. However there are many models and they may have different algorithms.... For detailed information on Brand Equity you can refer "Managing Brand Equity" by David Aaker and Economist Series on Brand Equity.
There are many ways to measure a brand. Some measurements approaches are at the firm level, some at the product level and still others are at the consumer level.
Firm Level: Firm level approaches measure the brand as a financial asset. In short, a calculation is made regarding how much the brand is worth as an intangible asset. For example, if you were to take the value of the firm, as derived by its market capitalization - and then subtract tangible assets and "measurable" intangible assets- the residual would be the brand equity. One high profile firm level approach is by the consulting firm Interbrand. To do its calculation, Interbrand estimates brand value on the basis of projected profits discounted to a present value. The discount rate is a subjective rate determined by Interbrand and Wall Street equity specialists and reflects the risk profile, market leadership, stability and global reach of the brand.
Product Level: The classic product level brand measurement example is to compare the price of a no-name or private label product to an "equivalent" branded product. The difference in price, assuming all things equal, is due to the brand. More recently a revenue premium approach has been advocated.
Consumer Level: This approach seeks to map the mind of the consumer to find out what associations with the brand the consumer has. This approach seeks to measure the awareness (recall and recognition) and brand image (the overall associations that the brand has). Free association tests and projective techniques are commonly used to uncover the tangible and intangible attributes, attitudes, and intentions about a brand. Brands with high levels of awareness and strong, favorable and unique associations are high equity brands.
All of these calculations are, at best, approximations. A more complete understanding of the brand can occur if multiple measures are used.
Positive brand equity vs. negative brand equity
A brand equity is the positive effect of the brand on the difference between the prices that the consumer accepts to pay when the brand known compared to the value of the benefit received.
There are two schools of thought regarding the existence of negative brand equity. One perspective states brand equity cannot be negative, hypothesizing only positive brand equity is created by marketing activities such as advertising, PR, and promotion. A second perspective is that negative equity can exist, due to catastrophic events to the brand, such as a wide product recall or continued negative press attention (Blackwater or Halliburton, for example).
Colloquially, the term "negative brand equity" may be used to describe a product or service where a brand has a negligible effect on a product level
when compared to a no-name or private label product. The brand-related negative intangible assets are called “brand liability”, compared with “brand equity” .
Family branding vs. individual branding strategies
The greater a companies brand equity, the greater the probability that the company will use a family branding strategy rather than an individual branding strategy. This is because family branding allows them to leverage the equity accumulated in the core brand. Aspects of brand equity includes: brand loyalty, awareness, association, and perception of quality.
Examples
In the early 2000s in North America, the Ford Motor Company made a strategic decision to brand all new or redesigned cars with names starting with "F". This aligned with the previous tradition of naming all sport utility vehicles since the Ford Explorer with the letter "E". The Toronto Star quoted an analyst who warned that changing the name of the well known Windstar to the Freestar would cause confusion and discard brand equity built up, while a marketing manager believed that a name change would highlight the new redesign. The aging Taurus, which became one of the most significant cars in American auto history, would be abandoned in favor of three entirely new names, all starting with "F", the Five Hundred, Freestar and Fusion. By 2007, the Freestar was discontinued without a replacement. The Five Hundred name was thrown out and Taurus was brought back for the next generation of that car in a surprise move by Alan Mulally. "Five Hundred" was recognized by less than half of most people, but an overwhelming majority was familiar with the "Ford Taurus".
India is the 2nd largest cement producer in world after china .Right from laying concrete bricks of economy to waving fly over’s cement industry has shown and shows a great future. The overall outlook for the industry shows significant growth on the back of robust demand from housing construction, Phase-II of NHDP (National Highway Development Project) and other infrastructure development projects. Domestic demand for cement has been increasing at a fast pace in India. Cement consumption in India is forecasted to grow by over 22% by 2009-10 from 2007-08.Among the states, Maharashtra has the highest share in consumption at 12.18%,followed by Uttar Pradesh, In production terms, Andhra Pradesh is leading with 14.72% of total production followed by Rajasthan. Cement production grew at the rate of 9.1 per cent during 2006-07 over the previous fiscal's total production of 147.8 mt. (million tons). Due to rising demand of cement the sales volume of cement companies are also increasing & companies reporting higher production, higher sales and higher profits. The net profit growth rate of cement firms was 85%. Cement industry has contributed around 8% to the economic development of India.
Outsiders (foreign players) eyeing India as a major market to invest in the form of either merger or FDI (Foreign Direct Investment). Cement industry has a long way to go as Indian economy is poised to grow because of being on verge of development.
Despite the growth of Indian cement industry India lags behind the per capita production. Supply for cement is expected to remain tight which, in turn, will push up prices of cement by more than 50%. The most important factor for better prices is consolidation of the industry. It has just begun and we will see more consolidation in the coming years. Other budget measures such as cut in import duty from 12.5 per cent to nil etc. are all intended to cut costs and boost availability of cement.
Sadly the adverse effects of global slowdown have not speared this industry too. Demand is sluggish, the government is keeping an eagle eye on prices, domestic coal and pet coke, prices have increased sharply and utilizations rates are down. The numbers coming out are a reflection of grim times. ACC the country’s largest cement company that’s controlled by Swiss giant HOLCIM, registered 2% fall in august sales. The biggest fall since Feb. 2007. Production fell by 5%. To stand against the problematic situation, government as well as cement industry has taken some steps. Companies are focusing on cost of transportation.
One of the strategy is to decrease dependence on road & opt for sea logistics as that can cut transportation cost by 30- 50 %. Some plants are adopting futuristic plan such as setting up captive power plant, moving closer to the customers by creating clicker, crushing, and capacity in key markets, to be more customer centric to generate better revenue. India should push for stricter regulations of market place as to control the prices of big companies and prevent them from forming cartels and exchanging information. To fight with the high inflation, government wants to import more cement from Pakistan .However cement prices are not very much high as other items but still they are increasing. And the reason of high price is surging cost of raw material and transportation cost. Apart from this government also discussed with cement industry not to have increase in prizes and keep consumer interest in mind.
Now the question arise in front of the government is whether the demand by the government is possible to increase through expenditure on infrastructure or not according to the current state of economy when so many crises are going on or how the government allocation of US$ 3.23 billion for the National Highway Development, Project will keep the demand for cement alive? And to what extent the prices of cement should be increase so that consumer can’t affect.
1.1 Need of the study: The Cement industry is one of the largest and most exciting sectors to
be working in today. It is a rapidly changing environment where many advances have taken place over the past 20 years. Furthermore, it will continue to develop and evolve at an ever- increasing pace over the next decade. New technologies and exciting new discoveries have driven this evolution.
This is one of the research done for fulfillment of my study programme of Post graduate diploma in Management.
1.3 Objectives of the Project
The objective can be achieved with respect to the following parameters.
To know brand equity of different brands of cement in Asansol market.
Especially to find out the brand equity of UTCL in Asansol area.
To find out the market share of different brands in cement market of
Asansol.
To know the thoughts and behavior of consumers towards UTCL in
Asansol Market.
For conducting a comparative study of UTCL with respect to other
brands in Asansol.
To understand the retail practices of UTCL in Asansol market.
To find out the dealers and sub dealers perception towards UTCL.
To Know the retailers services towards consumers in Asansol market.
To find out the growth prospective of UTCL including the Behavior of
nonconventional retailers or the potential retailers of cement market in
Asansol area.
1.4 Research Hypothesis
Research Hypothesis is a tentative statement (“educated guess”) about the
expected relationship between two or more variables.
From this study what I wish to investigate is stated below.
To know brand equity of different brands of cement in Asansol market.
Especially to find out the brand equity of UTCL in Asansol area.
To find out the market share of different brands in cement market of
Asansol.
To know the thoughts and behavior of consumers towards UTCL in
Asansol Market.
To find out the dealers and sub dealers perception towards UTCL.
To Know the retailers services towards consumers in Asansol market.
To find out the growth prospective of UTCL including the Behavior of
nonconventional retailers or the potential retailers of cement market in
Asansol area.
To know how the cement market is working in each and every segment
of Asansol market.
To know how the companies build any strategy to solve a problem.
To know the Marketing strategy of UTCL and other companies.
How the companies building relationship with dealers, sub-dealers,
retailers, whole sellers and end users.
How Whole sellers, dealers, retailers building relationship with the
customer.
1.6 Scope of the Study
Though this research has been made for fulfillment of my course structure of Post graduate diploma in Management, even I can say from this study I have learnt a lot and the fulfillment of below said matters.
I have learnt a lot about the Cement selling details, about promotion of cement, about distribution of cement, about pricing of cement, about the cement market etc.
The learning can give me a exposure in a cement company or any FMCG or FMCD or any Pharmaceutical company, as a fresher.
This research is fully made on Primary data Collection, it’s shows that I can handle pressure & it’s a added advantage to grab a good company after completion of my course.
With the help of this research, I can easily conduct any research if after getting a job my company give me any responsibility to conduct a research programme.
Chapter II
Profile of the Organization
2.1 Current status of the company
In step with its global agenda, the cement business of the Aditya Birla Group, is orchestrating a contemporary brand makeover. With UltraTech Cement, the Aditya Birla Group has established itself as not only the most respected domestic player but also among the global leaders in cement. Associate Editor Vidyut Kumar Ta in an exclusive interview with O.P. Puranmalka, Group Executive President, Grasim Industries and Chief Marketing Officer, UltraTech Cement Limited, analyses the strategy behind promoting a single brand identity of the company's cement products.
The Indian cement industry is on a roll. Driven by vertical-trajectory infrastructure development, a booming housing sector and surging global demand, the cement industry has ramped up production capacity, sparking off a spate of mergers and acquisitions to spur growth.
The demand for cement is linked to the pace of economic development in any country. Broadly, this can be categorised into demand for housing construction (homes, offices, etc.) and for infrastructure creation (ports, roads, dams, power plants, etc). The real driver of cement demand is new infrastructure. Although cement is a typical cyclical industry, a huge potential market and rapid growth have led to a surge in cement demand.
Keeping pace with the expanding demand for cement, the cement business of the Aditya Birla Group has integrated its national cement brands into one entity — UtlraTech Cement. Jaan Wahi, pehchaan nayi — this new brand identity sums up the ultimate promise — a forceful statement that communicates the business benefit of the level of service and quality that the company provides to its customers and partners.
Just a few years ago, the Aditya Birla Group bought over the cement business of L&T for around Rs. 2,200 crore. L&T allowed its name to be used for about a year. O.P. Puranmalka, Group Executive President, Grasim Industries, and Chief Marketing Officer, observes that in a very short time the company had to establish a new brand name in the minds of the people and use the L&T mind space. The task was Herculean. Explaining the strategy behind the new brand name, Mr. Puranmalka says: "We wanted to capture the gene code of L&T in the new brand name. So we commissioned research on customer perception about the L&T Cement brand. Of course, we were very sure in our minds that L&T Cement epitomised engineering prowess, technology quality and modernity."
The research findings threw up the same qualities, but the name itself was not associated with anything tangible because L&T was not by itself a meaningful word. Moreover, the group wanted a new brand image, which portrayed the intrinsic premium value of the brand — on cue from the findings of the survey. The outcome was UltraTech Cement. Mr. Puranmalka insists "nothing has changed except the name". There is no doubt that, with the unveiling of this new brand identity, the Aditya Birla Group implemented one of the largest brand transition exercises in India in the category.
Says Puranmalka: "The name UltraTech with the signature line, 'The Engineer's Choice', admirably captures the premium nature of the brand and its salience." According to Mr. Puranmalka, excellent product quality and customer care will remain the hallmark of UltraTech cement.
Jaan Wahi Pehchaan Nayi
Keeping pace with the current industry trend and taking the UltraTech brand to a new pedestal, the group decided to have one national brand. Birla Plus with its very strong presence in the North was a very well known brand. Its tag line 'Har Nirman Ki Jaan' and 'Is cement mein Jaan Hain' had become household phrases. Observes Mr. Puranmalka: "We
opted for UltraTech as the national brand because while on the one hand, it gives us the opportunity to strengthen common attributes of a premium brand, scale of operations and the Aditya Birla Group's reputation, it also provides an opportunity to build on the positioning platform of 'expert' and imagery signifying 'progress', 'cutting edge technology' and 'modernity'.
While highlighting the need to present a single and unified brand identity across the country, Mr. Puranmalka stressed the fact that with this change, only the name of Birla Plus was being changed to UltraTech Cement and the core values and fundamentals on which Birla Plus was built will remain the same. "While both the brands have different identities and personalities, the core or the soul of both the brands is the same - i.e., Aditya Birla Group's lineage, superior product quality, premium cachet, trust and reliability. That is not changing and therefore our campaign is centred on the theme of 'Jaan Wahi, Pehcaan Nayi'," says Mr. Puranmalka.
StrategyAlthough cement is said to be a low-involvement category, the brand awareness in this category is very high. Major brands like ACC, Ambuja and some strong regional brands have been fighting for mind space. Says Mr. Puranmalka: "Brand awareness is the category driver. We wanted to be different and were constantly on the look out for high visibility media. We found that cricket has a great following in our country and we wanted to explore the possibility of associating with this sport.
"Starting with in-stadia branding, we moved on to be the co-sponsor to the Indo-Pak series held in Pakistan. This turned out to be a great success for both the Indian team as well as us. To further strengthen the bonding with the channel partners, over 400 of them were taken to witness the match. It was a glorious and unforgetful experience of visiting Pakistan. This was an event by itself."
Chak De India
India, the world's largest producer of movies in as many as 10-12 different languages, provides a great opportunity for advertisers to reach the masses. Films are a great entertainment platform for most Indians. Many FMCGs have encashed this opportunity. The in-film branding opportunity was used by UltraTech for the first time ever in the cement industry. The film Chak De India, promoting women's hockey in India, became an all-time hit. In the movie UltraTech was the sponsor of the Indian women's hockey team. UltraTech branding was all over, throughout the movie. 'It was a big gamble we took," says Mr. Puranmalka. "Initially we were sceptical, with many big banners with big stars failing in the recent past. After a lot of deliberation, we decided to go ahead with this gamble and finally Chak De India almost became like a national anthem, with India winning the women's hockey title in reality and our cricket team winning the inaugural 20-20 World Cup."
Branded channels
Surging ahead of competition, the cement business brought in a new concept in cement marketing — UltraTech Building Solutions, a one-stop shop for all construction needs. "This is a unique concept and was tested in Rajkot which is one of the fastest-growing cities in construction in the country today," says Mr. Puranmalka. "Advocating our Plan, Build and Support" philosophy, it seeks to enhance the shopping experience of customers and strengthen existing trade partnerships, by upgrading the service proposition. It offers a wide spectrum of end-to-end home building solutions, high quality construction materials and allied value-added services. As a business model, UltraTech Building Solutions offers home building solutions from planning to completion.
Basically, every customer who walks in to UltraTech Building Solutions outlet receives guidance on construction-related issues as well as value-added services like Vastu, usage of budget software to estimate costs involved for construction, paper clearance procedures, etc. The customer gets a ready reckoner of information on how to choose and buy quality construction materials. With the Rajkot success and with key learning points, the company intends to open many more outlets across the country.
UltraTech Concrete:
While the economy is growing, timely completion of infrastructure projects has become more challenging. With emerging technologies, one no longer has to maintain huge stocks of cement and allied products, create chaotic environment and increase costs; ready-made concrete is the answer. The company forayed into the ready mix concrete about eight years back. With its first
plant commissioned in Hyderabad, ready mix concrete was sold as a brand, 'Birla Ready Mix'. True to its tagline 'concrete on call', the company was able to capture the imagination of customers and service them round the clock. "The concept was new then," says Mr. Puranmalka. "It was more of concept selling than a product. We had to tailor-make our communication around issues in comparison with the site mixed concrete, quality consistency, concrete testing facility, ease of handling, technology, etc. In a very short time Birla Ready Mix Concrete became a generic name. The success of the brand led to the opening of a few more plants in Hyderabad itself and expansion to other states pan-India. With the transition of Birla Plus to UltraTech Cement, even Birla Ready Mix Concrete was rechristened UltraTech Concrete'.
"Our UltraTech concrete plants are present in Mumbai, Pune, Nasik, Nagpur, Ahmedabad, Surat, Gurgaon, Noida, Jaipur, Chandigarh, Chennai, Bangalore, Hyderabad, Cochin, Vizag, Ludhiana, Raipur and Kolkata and many more are coming up," says Mr. Puranmalka.
Keeping in tune with the latest technology, UltraTech Concrete offers speciality concrete like UltraTech Fibrecon, a fibre reinforced concrete, UltraTech Free flow, UltraTech colorcon, UltraTech stainless, a corrosion resistant concrete, and UltraTech Thermocon. This wide array of choices will help customers choose the right type of concrete that suits their construction needs.
UltraTech Cement has 11 integrated plants, seven split grinding units and five bulk terminals, including one in Sri Lanka. UltraTech is India's largest exporter of cement and clinker. The total cement capacity of the Aditya Birla Group is 31million tpa.
O.P. Puranmalka: Brand UltraTech Excerpts from an interview with O.P. Puranmalka, Group Executive President, Grasim Industries and Chief Marketing Officer, UltraTech Cement Ltd.
Why are you opting for a single national brand?Cement is an integral part of the Aditya Birla Group's business and a clear focus area. The integration into one national brand is proof of that and a signal of the Group's commitment to take it further. The new beginning with UltraTech Cement as a national brand for the Group will not be a departure from the fundamentals that created Birla Plus. In fact, it will be an acceleration of that.
We would like to present a common and unified brand identity across the country. We have therefore chosen UltraTech Cement as the national brand for the Aditya Birla Group's cement business. Presently, we have two power brands in the country, but they operate in different markets and neither of them is a pan-India brand, in the real sense. While both the brands have different identities and personalities, the core or the soul of both brands is the same, i.e. the Aditya Birla Group's lineage, superior product quality, premium cachet, trust and reliability.
Since the DNA of the brands is same and the core promise of the brands is also similar, we felt that we would be better off with one national brand. With over 25 million tonnes per annum volumes, we now have UltraTech as the single largest cement brand in the country. With a single brand, it is easier to enter the hearts and minds of the consumer. We feel that combining the strengths of the two brands and two teams will have a multiplier effect on the quality of our service and therefore the brand equity.
Why have you opted for Ultratech Cement when you have strong existing brands such as Birla Plus? Why not vice-ersa?Once we internally analysed that there were great synergistic benefits that accrue to consumers as well as the companies by transiting to a single national brand, it was a question of choosing either of our two national brands, i.e. Birla Plus or UltraTech cement.
This was not easy as both brands enjoy substantially high brand equity in their respective markets of operation and have a very high emotional connect with customers. Both are the most recognised brands in the category.
Birla Plus came through as a good quality brand with a very powerful and popular brand name. What remained peripheral were technology and dynamism. UltraTech on the other hand came across with a more contemporary and modern imagery.
We opted for UltraTech as the national brand because while on the one hand it gives us the opportunity to strengthen common attributes of a well-known brand, scale of operations and the Aditya Birla Group's reputation, it also provides an opportunity to build on the positioning platform of "expert" and imagery signifying progress, cutting edge technology and modernity. The brand UltraTech has extremely positive associations and awareness even in non-UltraTech markets such as the north zone.
Why are you not using the “Birla” brand name?As mentioned earlier, the Aditya Birla Group's lineage is our core strength and the UltraTech brand also has benefited from this association.
While for the product brand name we are not using the "Birla" brand name, but in all our communication, whether to mass media like press, television, outdoor or retail branding, the Aditya Birla Group lineage comes across very strongly.
In fact, that is why we used the Jaan Wahi, Pehchhan Nayi as our campaign theme. It is a change we are making with great care, as we do not wish to jettison the strengths we have currently and move to unchartered territory. The core of Birla Plus' positioning - trust, reliability and the Aditya Birla Group's lineage - will continue in its new avatar, i.e. UltraTech. The change will add and not subtract from the equation.
Will there be financial / economical gains due to the single national brand?As pointed out earlier, the single national brand exercise is aimed primarily at developing a common and unified brand identity across the country. This exercise is not driven by financial gains.
How different were the two brands and how do you see UltraTech evolving post this transition?Birla Plus had evolved into a significant brand and it stood for a set of values of simplicity, smartness and reliability. With our campaigns of establishing it as Har Nirmaan Ki Jaan we brought in a bit of gorgeousness and lot of charm into the brand whereas UltraTech Cement was a brand on its own without any history. Our brand track researches suggest that it is probably the fastest growing cement brand in terms of equity and brand awareness.
By combining the soul of Birla Plus with the imagery of UltraTech, the brand will be distinctive and powerful, have distinctive lineage, with clear "technology" perceptions. In other words, we see UltraTech as being truly competitive, differentiated and having a strong and clear equity. The UltraTech brand aims to generate its strength by creating and consistently delivering distinctive performance benefits with compelling emotional benefits found in the brand personality.
How much will change now that Birla Plus will not be used as a brand? What are the changes being incorporated after the launch of UltraTech as the national brand?
Nothing much will change after this brand name change. Birla Plus will now be known as UltraTech cement and that is the only change. The same state-of-the-art technology will continue to provide the same unmatched quality. The same team of efficient technicians will manage these production facilities to provide a world-class product that consumers have been used to all these years. The same
committed and dedicated field force will be there in the market to provide the same level of customer care, which has made this product so loved by consumers.
Therefore technically speaking it is not a new brand but only a new name for Birla Plus. Nothing else has changed and hence Jaan Wahi, Pehchaan Nayi.
What is the risk that the premium enjoyed by Birla Plus brand will not be lost in this brand transition?Since essentially the Jaan of the brand is not changing and we are only giving it a new Pehchaan, we are confident that there will be no dilution in either the volumes or the premium commanded by the brand.
A brand, as perceived by the only legitimate judges - our customers - is the sum of all their interactions with our company. Every place a customer can interact with our company is a touch point, and that touch point affects how we are perceived. A poor experience with one touch point can negate all the brand equity we build in other touch points. The premium is built on the basic characteristics of the brand. This basic character has its origin in the people who own the brand, the internal processes that support the brand and the trade partners who distribute the brand.
As I have said at various points the only thing that will change in this entire process of transformation is the name of the brand and everything else remains the same. The premium quality, the enormous technological backing, a dedicated team of technicians and managers and a commitment to serve the nation was what made Birla Plus so successful. Added to this were a team of dedicated, committed and resourceful trade partners and other service providers. This combination was responsible for placing Birla Plus cement so high in consumers' estimation and that combination is still intact.
Will you have a common team to look after the brand and what will the advantages of that?With a common team looking after one national brand, we would be in a better position to provide a synergistic, consistent and superior service across the country. A common team has already been put in place internally.
These teams are now building on each other's strengths, providing knowledge integration and exploiting synergistic opportunities. We now intend to take this forward to our team of dedicated, committed and resourceful trade partners and other service providers.
What are your major markets and where do you plan to expand?With this brand transition of Birla Plus to UltraTech, the brand UltraTech Cement enjoys a leadership position in practically all the markets it sells in. It also becomes the single largest cement brand in the country with a pan-India presence. We plan to consolidate our leadership position in these markets and complete the process of transition to UltraTech in the next few months. Certain capacity expansions have already been announced. We will be adding 15 million tonnes capacity in 2008-09.
Ready Mix Concrete is a key focus area for us and we have lined up expansion plans for this business.
How are you going to generate awareness about the brand?Instead of focusing the brand essence on merely product attributes or brand personality, a conscious effort is being made to focus brand essence on a set of touch points through which the brand can deliver a consistently distinctive and inspiring customer experience.
We have planned a series of product awareness launches across the country over the next couple of months. These ground events will be accompanied by road shows to create awareness about the product amongst consumers and trade partners. We will also organise technical meets with dealers, stockists, retailers, individual house builders, engineers, architects, masons and contractors to reassure them that UltraTech will have the same quality that they have come to expect in a premium product. In addition, a brand new television commercial, an innovative press campaign and creative usage of outdoor media will also be helping spread awareness about the new product.
What kind of marketing spends are envisaged in next few months? The strength of such brands is matched only by the speed at which they are being built. Given the scope and scale of the brand leverage effort, an attempt has been made to build a much tighter link between corporate strategy and brand strategies. The brand is being seen as an asset that can drive growth and its positioning reflects not only existing markets, but also emerging opportunities. The spending on the brand is being truly viewed as an investment in a dynamic asset that can be leveraged into new offerings, markets and audiences. The spending on the brand will be enough to communicate the transition and will not be wasteful.
What was the brief given to the advertising agency and its creative team? Are there any new promotional schemes for the next few months?
Since Birla Plus cement had developed strong personality dimension, it was decided that UltraTech would appropriately maintain a focus on the core personality elements to ensure that there is no dilution in core equities during the re-naming exercise.
The agency was asked to design communication at all touch points to effectively communicate that the only thing that has changed in this entire process of transformation is the name of the brand and everything else remains the same. Hence the campaign - Jaan Wahi, Pehchaan Nayi.
The brief also ensured that in this process of transition, none of the values or attributes should be lost or diluted. The communication had to be designed in such a manner.
What is the industry scenario for 2008?The continued emphasis given by the government in the recent past on the development of infrastructure like roads, ports and urban infrastructure like flyovers, etc. means that cement demand will continue to rise. Similarly, developments in the housing (especially rural housing) sector have also added to the growth of the cement market. This is in spite of the fact that the per capita consumption of 110 kgs is below the world average of 356 kgs and far below that of the Asian economies like China and South Korea. This provides a tremendous opportunity and the cement sector is poised for exponential growth. We may witness continued consolidation efforts in the industry.
What are your rural marketing plans?The various initiatives taken by the government recently have given a boost to the rural economy. The rate of growth of the housing sector in the rural segment is increasing every year. UltraTech is already well represented in the rural markets and we are planning various initiatives, which will help us grow in this sector. For obvious reasons I am unable to share these plans at this stage. These will include providing technical assistance to masons and contractors, teaching them more cost-efficient construction methods and usage of eco-friendly cement and cement products.
UltraTech unveils a new campaignWhat do consumers expect from a leader?Everyone looks up to a visionary leader to understand the possibilities tomorrow holds. And you have a greater responsibility to bear when you are India’s largest cement company.
In the present day context, UltraTech is playing an important role in the infrastructural development of the country. No wonder, UltraTech’s every creation is a window to tomorrow. And an effective communication was needed to reflect the same.
According to Mr. O.P. Puranmalka, Group Executive President, Cement Business, Aditya Birla Group, the challenge was to create an emotional connect while retaining the technological superiority. The communication had to furthermore reinforce UltraTech’s position, cue leadership and take the brand to the next level.
It was quite a daunting task for Interface Communications, the advertising agency for UltraTech, to get the right mix of emotions and technological superiority that appeals to everyone right across IHBs to architects and large commercial establishments.
The agency developed an idea that turned out to be one of the most distinct and clutter-breaking films the Indian viewer has seen. It is also a logical extension to the expert platform that seamlessly cuts across segments and takes the communication to the next level through a simple theme – ‘Har badalte aaj mein, maine kal ko dekha hain.’
According to Puranmalka, “The film provides a great mix of emotions blended with eye-catching technology through superior graphic work. The communication reinforces UltraTech as an expert in continuous pursuit to achieve perfection.”
The film has received rave reviews from everyone in the industry and consumers. According to Rajesh Saathi, Director, Keroscene Films, “It’s the simplicity of the idea that actually made this a piece of marvel.” Evidently, the campaign is able to cut across the masses and connect with people in cities as well as villages. That’s the power of an idea. And today along with the leader, every Indian says: ‘Har badalte aaj mein, maine kal ko dekha hain.’
2.2 Future plans of the Organization
As of December 2009, UTCL has planned a capex of Rs.2,000 cr over FY10-12 for setting up a 25MW Thermal Power Plant at its unit in Awarpur, Maharashtra; additional grinding and evacuation facility at its unit in Gujarat and waste heat recovery systems across units for generating power out of waste gases. The funding of the same will be done through internal accruals. The current 256MW captive thermal power plant caters currently to ~80% of the power required by UTCL. About Rs.800 cr of the total capex is assumed to have been spent in FY10, Rs.1,000 cr would be spent in FY11 and the balance would be utilized by FY12.
The current cement capacity stands at 23.1 mtpa. The 4.9 mtpa capacity Tadpatri plant commissioned in Q4FY10 could help in boosting volumes in FY11 and FY12. However, given the additional capacities coming in the industry, this could result in cement prices softening and thereby leading to lower overall realisations on y-o-y basis in FY11.
UTCL plans to minimise the impact of lower realisations and softening of prices by strengthening their logistics infrastructure and keeping power and fuel cost under control.
The Board of Directors at its meeting held on April 29, 2010 have approved the acquisition of ETA Star Cement Co. LL, Dubai. At an enterprise value of Rs.1,700 cr, which translates into an EV/Ton of US$126. It has cement operations UAE, Bahrain and Bangladesh. The acquisition will be carried out by capitalizing ‘UltraTech Cement Middle East Investment Ltd, UTCL’s wholly owned subsidiary. The deal will be funded through a mix of debt and internal accruals. ETA Star has a market share of 10% and 20% in Abu Dhabi and Bahrain, respectively. ETA Star’s manufacturing facilities include a 2.3 million ton clinker plant and a 2.1 million ton grinding plant, both in the United Arab Emirates, a 0.4 million-ton grinding plant in Bahrain and a 0.5 million ton grinding plant in Bangladesh. This acquisition along with the amalgamation of Samruddhi Cement will increase UTCL’s total capacity to 52 MTPA.
As per the management, the transaction would be completed by end of Q1FY11, and would be accretive to its earnings per share. The acquisition is in line with UTCL’s long-term strategy of expanding its global presence across businesses. The acquisition would give UTCL the advantage of size. Apart from adding value to its capacity, it will benefit UTCL as Abu Dhabi and Bahrain’s real estate markets are not as depressed as Dubai. The economies of both Abu Dhabi and Bahrain are largely driven by oil, which, given the recent rise in crude prices, could soon revive construction activity and boost demand for cement.
The Board of Directors at its meeting held on November 15, 2009 approved the amalgamation of Samruddhi Cement Ltd with UTCL in terms of a Scheme of Amalgamation under sections 391 to 394 of the Companies Act, 1956 (“the Scheme”). The appointed date of the amalgamation is 1st July, 2010. The Board has also approved the share exchange ratio of 4 (four) equity shares of the Company of face value Rs. 10/- each for every 7 (Seven) equity shares of Samruddhi of face value Rs. 5/- each. The Cement Business of Grasim Industries Limited (“Grasim”), the holding company, is currently under demerger to Samruddhi and the Scheme will take effect only upon completion of the demerger and issuance of shares of Samruddhi to the shareholders of Grasim pursuant to the demerger. On the completion of this scheme, UltraTech is expected to emerge as the largest Cement and RMC entity in the country, and 10th largest in the world in cement capacity.
Grasim, announced demerger of its cement business into its wholly owned subsidiary Samruddhi Cements Ltd, which will ultimately be merged with UTCL to make it the largest pure cement player in the country. The board of UTCL has approved the restructuring. The first leg of the restructuring process i.e. demerger of Samruddhi from Grasim has been sanctioned at the High Court of Indore on March 31, 2010 but is yet to be sanctioned by the High Court of Gujarat. The second leg of restructuring is expected to be completed by July/August 2010.
Going forward, UTCL has indicated that the industry demand for cement could grow by 10% due to initiatives being taken by the Government on the infrastructure front. However, it is expected that the industry will witness a surplus scenario in FY11 with the management expecting addition of 30 MTPA during the year and this could result in pressure on margins. Capacity utilization rate is expected to be ~80% and this too could put pressure on margins. The management has indicated that it will focus on higher growth together with cost efficiency that could partially offset the pressure on its margins it could face due to the oversupply scenario.
Chapter III
Research Design and Methodology
3.1 Sampling Design
Survey has conducted by circulating questionnaires among the dealers
and sub-dealers, in Asansol market.
Data source: Data collected first hand directly from the retailers /
stockiest by questioning them.
Sampling unit: Since there are so many cement outlets in Asansol, the
universe of survey included all cement retailers of Asansol city. As well as I
have to cover the potential retailers of cement like:
a) Paint shops
b) Hardware shops
c) Marble shops
SAMPLE SIZE
a) 50 samples have been taken from the all cement outlets of Asansol.
b) 30 samples have been taken from the Petty Contractors of Asansol.
c) 30 samples have been taken from the individual house builder
d) 30 samples have been taken from masons.
SAMPLING PROCEDURE
A sample is that by selecting some element from the population and by
using the information we got from the sample we can draw conclusion about
the population. All the samples have randomly selected by zone wise.
3.2 Source and methods of Data collection
Area of study: Asansol, West Bengal.
The design guides selection of sources and types of information. A research
design is based on research questions. The market survey conducted on
dealers, sub-dealers over Asansol city.
For convenience I have divided the whole Asansol in to 3 zones those
zones with covering area are given below. I have taken my sample from
Table : 5.3From the above figure we can observe that in this zone (For zone-3) Ambuja again is the leader with acquiring 36% of the total average sales of cement followed by Ambuja, with a market share of 28%. And here UTCL is in third position in market having 20% market share. In this zone there are some like kalyanpur housing colony where a lot of scope for new construction is there. Real estate companies are competing with each other like anything, so this area can be taken in consideration for market penetration for UTCL. Here Lafarge leading for its High quality Low Price Brand name. Lafarge is the potential market leader so UTCL should plan accordingly to beat Lafarge in price as well as in quality.
OVERALL MARKET SHARE OF DIFFERENT
BRANDS IN ASANSOL CITY
Figure : 5.4
Market share in Asansol
14.9
39.835.66
6.593.7
14.53
05
1015202530354045
UTCL AMBUJA LAFARGE JAYPEE ACC KONARK
Brands
Sal
es in
%
BRAND EQUITY OF DIFFERENT BRANDS IN ASANSOL MARKET
Sl.
No.
Name SALES in
Bags
MKT Share
(%)
Position
1 AMBUJA 47760 39.80 FIRST
2 LAFARGE 42790 35.66 SCOND
3 UTCL 17872 14.90 THIRD
4 KONARK 17445 14.53 FOURTH
5 JAYPEE 7900 6.59 FIFTH
6 ACC 4450 3.70 SIXTH
Table : 5.4
From the above figure and table we can understand that Ambuja is the ultimate leader in the market because of its quality and brand name, really leading in the market. While visiting cement outlets dealers said that Ambuja has the maximum number of loyal customers in the market Ambuja is having 39.8% share of the whole market in Asansol.
In the second place, Lafarge is having almost 35.6% of share, which is
a very big achievement for Lafarge because when we compare Ambuja with
Lafarge, Lafarge is a new brand itself so we can say that Lafarge is giving a
very tough competition to Ambuja, as the retailers said if UTCL can change
some of its marketing strategies like mason meeting, dealers meeting it can
be the leader as it having the fame of premium quality.
In third position UTCL cement is present with 14.9% of market share. It
has also some specific product fro concrete which is very popular. Like the
ad says “Engineers Choice” this is a very touching statement to the
customer. Also the advertising strategies made by UTCL is really wonderful.
Konark is in the fourth position.
5.2: Analysis of questionnaire for cement sellers.
Q1. All the retailers are asked to tell the brand name they prefer most?
Figure: 5.5
21%
33%22%
1%
5%
18%
UTCL
AMBUJA
LAFARGE
JAYPEE
ACC
KONARK
While answering this question 33% of respondents said Ambuja is the
most preferred brand, 22% said Lafarge is the best brand, 21% for UTCL,
18% for Konark. So from this we can say that UTCL is still in a commanding
position in the customers mind. The company should grab those customers
by the retailers. All other brand have a negligible share.
Q2. All the retailers are asked to tell the brand name which their customer preferred most.
Figure: 5.6
16%
32%
23%
4%
2%
23%
UTCL
AMBUJA
LAFARGE
JAYPEE
ACC
KONARK
Q3. All the retailers are asked to tell the frequency of different brands marketing officers visit to their outlets/phone call follow up done?
Figure: 5.7
35%
22%12%
4%
2%
25%UTCL
AMBUJA
LAFARGE
JAYPEE
ACC
KONARK
Q4. All the retailers are asked to tell that which brand they think giving customized service?
Figure: 5.8
23%
27%
12% 1% 4%
33%
UTCL
AMBUJA
LAFARGE
JAYPEE
ACC
KONARK
Q5. All the retailers are asked that which promotional medium they think is most effective?
Figure: 5.9
TV37%
HOARDING17%
PAPER AD12%
WALL PAINTING33%
OTHERS1%
TV
HOARDING
PAPER AD
WALL PAINTING
OTHERS
Q6. - The retailers are asked that which factors attracts more while dealing with a particular brand.
Figure: 5.10
15
10
58
26
0
10
20
30
40
50
60
70
C. DEAMAND HIGHMARGIN
TO ADDVARIETY
QUALITY OTHERS
Series1
Q7. – This question asked to the respondents who are dealing with UTCL, that why are you dealing with UTCL.
Figure: 5.11
Out of 50 respondents 24 are dealing with UTCL. But out of 50 respondents 68% have said they are dealing with UTCL because of customer’s demand that shows, there is a very good customer demand for UTCL. 15% of respondents said due to high margin they are dealing with UTCL, it means UTCL should give more margin to the retailers. 11% off respondents said they are dealing with UTCL only to add variety. 6% did not give any comments.
Q8. – This question asked to the respondents who are not dealing
with UTCL that why you are not dealing with UTCL
Figure: 5.12
Q9. – When the respondents are asked to give their views on the
overall brand image of UTCL they had given their responses as
shown below.
Figure: 5.13
Q10. - When the respondents are asked to give their views on the
who influence a customer to buy a particular brand of cement. The
responses they had given are shown below.
Figure: 5.14
Q11- When the respondents are asked to give their views on what are their expectation from the company or what service the company should provide, the responses they had given are shown below.
Figure: 5.15
18.5% of the respondents are saying they want stock at time. So company
should give the supply according to the demand otherwise they will lose the
market share. Some of the retailors complaining about the fact that UTCL’s
Durgapur cement factory is not giving the supply of cement due to its
breakdown in factory. They are suffering a lot for it. Also they want high
credit holding period so that they can do more business, 14% saying they
should give more discount so that the margin will increase, they should
maintain quality. 10% saying they should give technical knowledge as well
as special offer. And 16% of the people avoided its question very efficiently
by they don’t want anything from company.
SUGGESTIONS
4%
12%
5% 5%
17.5%
12.5%
6%
16%
10%
12%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
PE
RC
EN
TA
GE
Q12. When the respondents are asked to give their views on what customers want. The responses they had given are shown below.
Figure: 5.16
Q13 When the respondents are asked to give their suggestion for
improvement of marketing of UTCL. The responses they had given
are shown below.
Figure : 5.17
The customers are asked to give suggestions, various types of suggestions
given by the respondents for the improvement marketing of UTCL. From the
above figure we can understand that 17.5% have given suggestion that
company should go for regular mason meeting because masons are the best
influencer. 12.5% respondents think that UTCL should do more advertising
so that the company can become a ladder in the market.
12% of respondents think that company should arrange regular dealer
meetings and reduce the security money deposited by the dealers so that
the number of outlets in the market can increase which will lead UTCL to the
position of market leader. 10% of the respondents said to reduce price so
that it can beat in price the brand like Lafarge and can get some part of the
market share of Lafarge and other Andhra brands.
6% of respondents said to arrange public meeting and tell the features
about the cement and the core competency of the company. So that the
public can become aware of the product and that will help UTCL to cover the
market. 5% of the respondents said that UTCL should start help centers like
ACC so that public can get help while constructing their houses 5% of
respondents said UTCL to keep touch with the retailers regularly so that the
both party can make a strategy and can push the product to the market. $5
of the retailers said to arrange contractors and builders meeting so that it
can spread in nontrade sector. 16% of the respondents did not say anything
for the improvements of UTCL however they avoided the question and said
they don’t know anything about the company.
5.3 : ANALYSIS OF DATA COLLECTED FROM MASON
Q1 : Give your preference for Ultratech Cement.
Figure: 5.18
RATING OF UTCL
GOOD40%
MANAGABLE30%
POOR10%
EXCELLENT20%
Q2 : Which brand of cement they prefer most?
Figure: 5.19
UTCL12%
KONARK15%
AMBUJA48%
LAFARGE25%
5.4: ANALYSIS OF DATA COLLECTED FROM INDIVIDUAL HOUSE BUILDERS
Q1 : Which brand of cement they prefer most for House building?
Figure: 5.20
UTCL22%
KONARK17%
AMBUJA38%
LAFARGE23%
5.5 : Analysys of questionnaire for Petty Contractors
Q1 : Which brand of cement they prefer most for your project?
Figure: 5.21
UTCL27%
AMBUJA19%
LAFARGE45%
KONARK9%
UTCL
AMBUJA
LAFARGE
KONARK
Chapter VI
CONCLUSION
When a new brand appears in the market, the consumer gets acquainted
with it and starts collecting information about it. On the basis of this
information the consumer creates an opinion of the brand and establishes a
brand image. For a stable market position of a brand, consumer awareness
of the new brand on the market is not sufficient. The consumer must prefer a
brand and have a positive assessment of it as well as considering it in its
purchasing decisions. By watching the positioning of different brand we can
judge the Brand equity of different brands.
All trade marks on the market within trade groups could be classified
according to the consumers (un)-awareness and assessment as shown in the
picture below:
If a brand is familiar to the consumer it does not mean that it is also a
possible alternative for the consumer's choices. To some (recognized)
brands the consumer may have a negative reaction and therefore have no
intention of using them. The consumer is also familiar with neutral brands,
which are unimportant to him, or about which he does not have the
sufficient information to consider purchasing them.
HOW DO WE RESEARCH THE BRAND EQUITY?
It is optimal for a company to first decide on the method of conducting the
brand image research, with which the company can investigate the key
values and dimensions of the brand. When a company is thoroughly
acquainted with its brand and its image in the market it is sensible to focus
on more competitive brands and to compare these brands to theirs. It is
important to find out how consumers categorize brands within a specific
trade group and how they focus on the most competitive ones.
The market position of a brand is measured using the quantitative methods
of research, which are based on the results of qualitative work. That is how
quantitative phase research uses the image dimensions and positions, which
are of major importance to the specific brand and trade group.
The most sensible thing is to compare the results with competitative brands
and/or throughout time. A company can therefore continuously follow the
(un)-stable market position of its brand, measure the market communication
action influence on the market position and find out in which areas further
QUESTIONNAIRE FOR CEMENT SELLERSDear Sir/Madam,I am conducting a survey on major Cement brands available in Asansol Mkt.as a part of my ‘summer training project. I would be extremely benefited ifyou answer the following questions. I assure you that the informationprovided by you will be used for my project work only.
5 Rank the companies by your customers preference.
Lafarge Ultratech Acc Ambuja Konark
6 Give average monthly sale of different brands.
Co. Lafarge Ultratech Acc Ambuja Konark
Tonnes/Bags
7 Rank the companies in 1-5 scale in terms of Representaives/Officers Mkt visits/Phone follow up.
Co. Lafarge Ultratech Acc Ambuja Konark
Rank
8 How many days credit do you enjoy from the following Companies?
Lafarge Ultratech Acc Ambuja Konark
9 Rank the companies which you think that give you the highest profit.
Co. Lafarge Ultratech Acc Ambuja Konark
Rank
10 Rank the companies in terms of Advertisement CampaignIN 1-5 Scale(1 lowest ,5 highest) ?
Advt. type Lafarge Ultratech Acc Ambuja Konark
PAPER AD
TV AD
Hoardings
Wall painting
Others
11 Rank the companies on the basis of their timely delivery.
Co. Lafarge Ultratech Acc Ambuja Konark
Rank
12 What kind of problem do you generally face with the transportation of Cement?_______________________________________________________________________________________________________________________________________________________________________________________________________________
13 Rank the companies on the basis of the response to customer complaints.
Co. Lafarge Ultratech Acc Ambuja Konark
Rank
14 Which company do you feel giving customised services?
Co. Lafarge Ultratech Acc Ambuja Konark
Rank
15 Overall ranking of the Companies.
Co. Lafarge Ultratech Acc Ambuja Konark
Rank
16 Any suggestions you want to give.__________________________________________________________________________________________________________________________________________________________________________________________________________________
QUESTIONNAIRE FOR INDIVIDUAL HOUSE HOLDERS
Dear Sir/Madam,
I am conducting a survey on major Cement brands available in Asansol Mkt.as a part of my ‘summer training project. I would be extremely benefited ifyou answer the following questions. I assure you that the informationprovided by you will be used for my project work only.
5 Are you Satisfied??If So Why?_________________________________________________________________________________________________________________________________________________________________________________________________________________
_
If Not Why? _________________________________________________________________________________________________________________________________________________________________________________________________________________
6 Rank the companies on 1-5 scale.
Lafarge Ultratech Acc Ambuja Konark
7 Have you ever heard the brand name before you have used it?___________________________________________________________________________________________________________________________________________________________________________________________________________________________
8 Do you happy with the supply of the cement?_________________________
9 Any suggestion you want to give.___________________________________________________________________________________________________________________________________________________________________________________________________________________________
QUESTIONNAIRE FOR PETTY CONTRACTORSDear Sir/Madam,I am conducting a survey on major Cement brands available in Asansol Mkt.as a part of my ‘summer training project. I would be extremely benefited ifyou answer the following questions. I assure you that the informationprovided by you will be used for my project work only.
7 Have you ever heard the brand name before you have used it?________________________________________________________________________________________________________________________________________________
8 Are you satisfied after using the Brand?________________________________________________________________________________________________________________________________________________
9 Do you happy with the supply of the cement?_________________________
I am conducting a survey on major Cement brands available in Asansol Mkt.As a part of my ‘summer training project. I would be extremely benefited ifyou answer the following questions. I assure you that the informationProvided by you will be used for my project work only.
6 Any suggestion you want to give?__________________________________________________________________________________________________________________________________________________________________________________________
7 Have you ever invited by any Cement Company in their Mason Meet programme?
Lafarge Ultratech Acc Ambuja Konark
8 What have you liked in that meeting ? __________________________________________________________________________________________________________________________________________________________________________________________
9 What do you expect from the Cement Companies?__________________________________________________________________________________________________________________________________________________________________________________________
"You will never find time for anything. You must make it."