Summer Internship Program at the Westin,Gurgaon

SUMMER INTERNSHIP PROGRAM AT

THE WESTIN,GURGAON

PRESENTED BY;JYOTI RANAMBA(HR) SEM-3

INTRODUCTION1. It is a real estate company owned by Vatika. 2. They are into service industry3. Their corporate office is in White Plains, New York4. President of Asia Pacific Division is Stephen Ho5. The managing director and regional vice president for

Asia Pacific Division is Dilip Puri.

THE SERVICE PROFIT CHAIN

Care for Associat

eCare for Guests

Care for Business

Care for Commu

nity

PREGO-ITALIAN DINING

SEASONAL TASTES EEST

PROJECT TITLE

IMPROVEMENTS IN THE PROCESS MANUAL OF TRAINING & DEVELOPMENT

OBJECTIVES

1. Whether the policies laid down in the training manual are being followed properly and meticulously

2. To suggest if any new measures are required to be added or an existing policy is to be discarded.

3. Suggest measures to make improvements in the existing process manual maintained by the training department of The Westin, Gurgaon.

RESEARCH METHODOLOGY

TYPE OF RESEARCH

Exploratory research. Use of Questionnaire ,Formal and Informal interviews

DATA USED

Primary & Secondary data both.

TOOLS MS-Excel and flow charts.

Activities performed during the project:How to prepare Training/Tracking Report.

How to complete joining formalities.

How to prepare a Training plan.How to do a Reference Check.

AND INTERPRETATION

I had interviewed the associates of the hotel working at different levels as well as prepared questionnaire for each policy so as to see whether they are being followed or not.

The questionnaire is as follows; Questionnaire.doc

FLOWCHARTSSTART

HOTEL GETS IN TOUCH WITH THE COLLEGES FOR SUMMER(Apr-Oct) &WINTER(Oct-Mar) BATCHES

COLLEGES SEND STUDENTS FOR INTERNSHIP

BUDGET IS PREPARED BY THE TRAINING DEPARTMENT

INTERVIEWS ARE CONDUCTED ON THE BASIS OF WHICH STUDENTS ARE EITHER SELECTED OR NOT SELECTED

AN OFFER LETTER IS SENT TO THE SELECTED CANDIDATES & A CONFIRMATION IS THEN RECEIVED

JOINING FORMALITIES ARE DONE FOLLOWED BY SHOWROUND OF THE WHOLE PROPERTY

THEIR SCHEDULE FOR THE ENTIRE DURATION IS HANDED OVER TO THE NEW TRAINEES & ALSO THE APPRAISAL FORM IS GIVEN

TO THEM

REPORTING TO THEIR RESPECTIVE DEPARTMENTS

END

TRAINING TRACKING REPORTSTART

EMAIL IS SENT TO ALL THE DEPARTMENTS REGARDING THE TRAINING PLAN & THEME FOR THE MONTH

DEPARTMENTS PREPARE THEIR TRAINING PLAN BASED ON TNA

SCHEDULED TRAININGS ARE SUPPOSED TO HAPPEN AS PER THE PLAN ON A WEEKLY BASIS & THE TRAINING TRACKING SCANS

THE PROCESS FOR THAT PARTICULAR WEEK.

ATTENDENCE SHEET IS HANDED OVER TO THE TRAINING DEPARTMENT

DATA IS ENTERED IN THE TRAINING TRACKING REPORT(Planned/Unplanned)

BUDGETED & ACTUAL TRAINING MANHOURS IS CALCULATED

TOTAL TRAINING MANHOURS= TECHNICAL+BEHAVIORAL( ONE MANHOUR IN A WEEK)

IF THE TOTAL TRAINING MAN HOURS < BUDGETED MANHOURS THEN MARK AS RED

LIST OF PENDING TRAININGS IS ALSO MENTIONED

THIS REPORT IS SENT TO ALL THE DEPARTMENTAL HEADS, SLTs & DLTs.

END

KEY FINDINGS 1. Some of the policies mentioned in the

index did not appear as a complete policy in the process manual.

2. There was no policy for International Interns, interns for the back office .

3. Most of the associates felt that the learning resource centre was not properly maintained.

4. Many associates did not have a positive attitude when it came to multi-skilling and cross exposure.

5. The graduate Management trainees (GMAs) were of the view that not much attention was paid to providing classroom sessions for learning operations.

6. Some of the policies were not being implemented in the same manner as formulated in the process manual such as the training letter for the new joiners' were not being sent 2 months well in advance. This is in contrast with the policy thereby mentioned

7. As per the policy, the stipend for industrial trainees is Rs. 1,250 but at present the stipend being paid is Rs. 1500 per month.

8. Some of the policies had not been changed as per the current situation.

MOVING TOWARDS SOLUTION1. All policies are required to be revised.2. The library should be centrally located, new books

should be added as a part of the learning resource centre. The policy should be modified so as to create interest and inculcate learning.

3. There should be a separate policy to safeguard the interest of International interns.

4. Also , it is required to maintain a separate policy for associates interning in the back office.

5. The policy relating to multi-skilling and cross exposure should be given importance as creating the associate’s interest in them will prove beneficial for the organization.