ASEAN TOURISM https://freevectormaps.com/world-maps/southeast-asia/WRLD-SEA-01-0001 Dr. Myrza Rahmanita, M.Sc. SUMMARY Trisakti School of Tourism
ASEAN TOURISM
https://freevectormaps.com/world-maps/southeast-asia/WRLD-SEA-01-0001
Dr. Myrza Rahmanita, M.Sc.
SUMMARY
Trisakti School of Tourism
ASEAN TOURISM
ASEAN Tourism Strategic Plan 2016-2025
Burapha Univers i ty| Bangsaen, 3 rd August 2017
ASEAN Tourism Strategic Plan
ASEAN Community
ASEAN
Trisakti School of Tourism
Burapha University
ASEAN TOURISM STRATEGIC PLAN
2016-2025
ASEAN Tourism Strategic Plan (ATSP)
Building on the momentum of the ASEAN Tourism Strategic Plan2011-2015, ASEAN tourism seeks to make a greater contributiontowards the ASEAN integration goal in the post 2015 decade ofmoving to an economic growth scenario that is more “inclusive,”“green” and “knowledge-based.”
The vision for ASEAN tourism over the next decade to 2025 is:“By 2025, ASEAN will be a quality tourism destination offeringa unique, diverse ASEAN experience, and will be committed toresponsible, sustainable, inclusive and balanced tourismdevelopment, so as to contribute significantly to the socioeconomicwell-being of ASEAN people.”
ASEAN Tourism Strategic Plan (ATSP)
Building on the momentum of the ASEAN Tourism StrategicPlan 2011-2015, ASEAN tourism seeks to make a greatercontribution towards the ASEAN integration goal in the post2015 decade of moving to an economic growth scenario thatis more “inclusive,” “green” and “knowledge-based.”
The vision for ASEAN tourism over the next decade to 2025 is:“By 2025, ASEAN will be a quality tourism destination offeringa unique, diverse ASEAN experience, and will be committed toresponsible, sustainable, inclusive and balanced tourismdevelopment, so as to contribute significantly to thesocioeconomic well-being of ASEAN people.”
The Core Challenges Faced
ATSP 2016-2025
Creating a better balance in the distribution of the benefits of tourism between the Member States;
Reducing concerns over safety and security;
Making cross border formalities more convenient and less costly;
Reducing transportation and destination infrastructure congestion;
Reducing the high cost of travel industry services in the region;
Increasing participation by local communities in the tourism value chain especially in the less developed yet tourism resource rich areas of the region;
Reducing the vulnerability of the heritage assets and related populations to climate change; and developing destinations that are inclusive, green and knowledge-based.
The Core Challenges Faced
ATSP 2016-2025
ASEAN, 2015, ASEAN Tourism Strategic Plan 2016-2025 p. 8 -14
Policy weaknesses related to investment in tourist facilities and services, persistence of restrictive policies on cross border travel and connectivity, insufficient resources for enforcing destination safety and security, and weak communications infrastructure and systems—especially in the less developed portions of the region;
Lack of clearly defined policies for the development of inclusive, green and knowledgebased subregional thematic destinations and products;
Lack of prioritisation of tourism in public infrastructure investment especially air and ground transportation infrastructure, tourism destination infrastructure,7 and ICT infrastructure;
Weak policy frameworks for mainstreaming sustainable tourism development principles and practices, community participation, climate change adaption and resilience, and protecting natural and cultural heritage through enhanced site management and controls;
Lack of a well defined results framework and related monitoring and evaluation system
The Main Causes Underlying the Core Challenges
ATSP 2016-2025
ASEAN, 2015, ASEAN Tourism Strategic Plan 2016-2025 p. 5-6
ASEAN FOCUS AREAS
2016-2025
2.1 TOURISM COMPETITIVENESS2.1.1 MARKETING
• Marketing of Southeast Asia (ASEAN Tourism)• Positioning and Branding ASEAN in its Markets• Networks with Multi and Bi-lateral International Partners• Development and marketing of ASEAN Subregional Destinations/Corridors/Circuits
2.1.2 PRODUCT DEVELOPMENT2.1.3 INVESTMENTS2.1.4 QUALITY TOURISM2.1.5 HUMAN RESOURCE DEVELOPMENT2.1.6 CONNECTIVITY AND INFRASTRUCTURE2.1.7 TRAVEL FACILITATION
2.2 SUSTAINABLE AND INCLUSIVE TOURISM2.2.1 UPGRADING COMMUNITY PARTICIPATION2.2.2 SAFETY, SECURITY AND PROTECTION OF ASSETS
• Safety and Security• Protection and management of assets
ASEAN TOURISM STRATEGIC PLAN
2016-2025
ASEAN TOURISM 2016-2025
4. The average length of stay of international
tourist from 6.3 nights to 8 nights.
3. Per capita spending by international tourists
from US$ 877 to US$ 1,500.
2. Total employment from 3.7% to 7%.
1. GDP contribution of ASEAN tourism from 12% to 15%
Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, The Philippines,Singapore, Thailand, and Vietnam.
5. The number of accommodation units from 0.51 units/100
head of population in ASEAN to 0.60 units/100
head of population.
6. The number of awardees for the ASEAN tourism standards from
86 to 300
7. The number of community-based
tourism value chain project interventions from 43 to over 300.
64% of the population in rural , higher rates of poverty than the fast industrializing and developing urban areas
ASEAN, 2015, ASEAN Tourism Strategic Plan 2016-2025 p. 18
ATSP 2016-2025
Implementation Arrangements
Travel & Tourism Competitiveness Index 2017 PerformanceBy Region
3
4
Europe andEurasia
Asia-Pacific
Americas2 Sub-saharan Middle East Africaand North Africa
5
Score (1–7 scale)
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 8
Key ● 2015 ● 2017
8TRENDS DRIVING INDUSTRY TRANSFORMATION
Yesterday’s Tourists aren’t Tomorrow’s
New Travellers, Old System
Geopolitical Insecurity is the New Normal
The Fourth Industrial Revolution is Here to Stay.
Jobs, Jobs, Jobs—But Where is the Talent?
Sustainability is a Must
Infrastructure is becoming a Bottleneck
Let’s Aspire to the 21st Century Regulatory Framework
1
2
5
7
8
6
4
3
ASEAN COUNTRIES
03-08-2017
Country Coverage • Six new economies included in the current edition
(2015) were not analyzed in the previous report (2013): Gabon, Angola, Tunisia, Bhutan, Lao PDR and Myanmar.
• Five that were covered in the last report (2013) - Benin, Bosnia and Herzegovina, Brunei Darussalam, Ecuador and Ukraine - are not covered this time (2015) because of insufficient data.
• The 141 economies covered this year (2015), one more than in the 2013 Report, account for over 98% of world GDP.
The Travel & Tourism Competitiveness Report 2015 p 8
Brunei Darussalam
Brunei Darussalam
The Travel & Tourism Competitiveness Report 2013 p 118
Brunei Darussalam
The Travel & Tourism Competitiveness Report 2013 p 118
Brunei Darussalam
The Travel & Tourism Competitiveness Report 2013 p 118
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 114
Cambodia Past performanceTravel & Tourism Competitiveness Edition 2015 2017
Rank 105 / 141 101 / 136
Score 3.2 3.3
Indonesia 42nd/ 136
7 6 5 4 3 2 1 Score 1-7 (best) 1 2 3 4 5 6 7
Pillar Rank/136 Pillar Rank/136
Business environment60th
Safety and security 91st
Health and hygiene 108th
Human resources and labour market 64th
ICT readiness 91st
Prioritization of Travel & Tourism 12th
International Openness 17th Price competitiveness 5th
Environmental sustainability 131st
Air transport infrastructure 36th
Ground and port infrastructure 69th
Tourist service infrastructure 96th
Natural resources 14th
Cultural resources and business travel 23rd
42nd Indonesia
Overall score 4.2
Performance Overview Key Score Highest score
Key Indicators
International tourist arrivals
International tourism inbound receipts
Average receipts per arrival
Sources: World Tourism Organization (UNWTO) and World Travel and Tourism Council (WTTC)
10,406,759
US $10,761.0 million
US $1,034.0
T&T industry GDP% of total
US $28,208.9 million3.3%
T&T industry employment% of total
3,468,440 jobs2.9%
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 186
Indonesia Past performanceTravel & Tourism Competitiveness Edition 2015 2017
Rank 50 / 141 42 / 136
Score 4.0 4.2
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 212
Lao PDR Past performanceTravel & Tourism Competitiveness Edition 2015 2017
Rank 96/ 141 941 / 136
Score 3.3 3.4
7 6 5 4 3 2 1 Score 1-7 (best) 1 2 3 4 5 6 7
Pillar Rank/136 Pillar Rank/136
Business environment17th
Safety and security 41st
Health and hygiene 77th
Human resources and labour market 22nd
ICT readiness 39th
Prioritization of Travel & Tourism 55th
International Openness 35th Price competitiveness 3rd
Environmental sustainability 123rd
Air transport infrastructure 21st
Ground and port infrastructure 34th
Tourist service infrastructure 46th
Natural resources 28th
Cultural resources and business travel 34th
26th Malaysia
Overall score 4.5
Performance Overview Key Score Highest score
Key Indicators
International tourist arrivals
International tourism inbound receipts
Average receipts per arrival
Sources: World Tourism Organization (UNWTO) and World Travel and Tourism Council (WTTC)
25,721,251
US $17,597.1 million
US $684.1
T&T industry GDP% of total
US $13,004.3 million4.4%
T&T industry employment% of total
574,182jobs4.2%
Malaysia 26th/ 136
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 230
Malaysia Past performanceTravel & Tourism Competitiveness Edition 2015 2017
Rank 25 / 141 26 / 136
Score 4.4 4.5
Country Coverage
• The 2017 Report covers 136 economies that account for over 98% of world GDP.
• Six new economies included in the current (2017) edition were not analysed in the previous report (2015): Benin; Bosnia and Herzegovina; Congo, Democratic Rep.; Ecuador and Ukraine.
• Ten that were covered in the 2015 Report - Angola, Burkina Faso, Guinea, Guyana, Haiti, Myanmar, Puerto Rico, Seychelles, Suriname, Swaziland - are not covered this time due to insufficient data.
The Travel & Tourism Competitiveness Report 2017 p 8
Myanmar
Myanmar
The Travel & Tourism Competitiveness Report 2015 p 322
Myanmar
The Travel & Tourism Competitiveness Report 2015 p 246
Myanmar
The Travel & Tourism Competitiveness Report 2015 p 246
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 276
Philippines Past performanceTravel & Tourism Competitiveness Edition 2015 2017
Rank 74 / 141 79 / 136
Score 3.6 3.6
Score 1-7 (best)1 12 23 34 45 56 67 7
Pillar Rank/136 Pillar Rank/136
Business environment2nd
Safety and security 6th
Health and hygiene 62nd
Human resources and labour market 5th
ICT readiness 14th
Prioritization of Travel & Tourism 2nd
International Openness 1st Price competitiveness 91st
Environmental sustainability 51st
Air transport infrastructure 6th
Ground and port infrastructure 2nd
Tourist service infrastructure 24th
Natural resources 103rd
Cultural resources and business travel 28th
13th Singapore
Overall score 4.9
Performance Overview Key Score Highest score
Key Indicators
International tourist arrivals
International tourism inbound receipts
Average receipts per arrival
Sources: World Tourism Organization (UNWTO) and World Travel and Tourism Council (WTTC)
12,051,929
US $16,743.4 million
US $1,389.3
T&T industry GDP% of total
US $13,936.4million4.8%
T&T industry employment% of total
158,381jobs4.3%
Singapore 13th/ 136
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 298
Singapore Past performanceTravel & Tourism Competitiveness Edition 2015 2017
Rank 11 / 141 13 / 136
Score 4.9 4.9
Score 1-7 (best)1 12 23 34 45 56 67 7
Pillar Rank/136 Pillar Rank/136
Business environment45th
Safety and security118th
Health and hygiene 90th
Human resources and labour market 40th
ICT readiness 58th
Prioritization of Travel & Tourism 34th
International Openness 52nd Price competitiveness 18th
Environmental sustainability 122nd
Air transport infrastructure 20th
Ground and port infrastructure 72nd
Tourist service infrastructure 16th
Natural resources 7th
Cultural resources and business travel 37th
34th Thailand
Overall score 4.4
Performance Overview Key Score Highest score
Key Indicators
International tourist arrivals
International tourism inbound receipts
Average receipts per arrival
Sources: World Tourism Organization (UNWTO) and World Travel and Tourism Council (WTTC)
29,923,185
US $44,552.7 million
US $1,488.9
T&T industry GDP% of total
US $36,407.1million9.3%
T&T industry employment% of total
2,402,320jobs6.3%
Thailand 34th/ 136
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 320
Thailand Past performance
Travel & Tourism Competitiveness Edition 2015 2017
Rank 35 / 141 34 / 136
Score 4.3 4.4
Vietnam 67th/ 136
WEF (2017) The Travel & Tourism Competitiveness Report 2017 , World Economic Forum, Geneva p 186
INDONESIA TOURISM
https://freevectormaps.com/indonesia/ID-EPS-01-0001
Dr. Myrza Rahmanita, M.Sc.
Trisakti School of Tourism
Today’s Agenda
Introduction
Indonesia Tourism
Tourism Target in 2019
Strategy Framework
Indonesia Tourism Plan 2018
Etcetera
1• Strategic Rationale Indonesia Travel & Tourism Competitiveness Index (TTCI) 2017
• Kebijakan & Strategi Pembangunan Destinasi Pariwisata Tahun 2015-2019• Pendekatan Kawasan Ekonomi Khusus (KEK)• Concept of “Great” • Branding Strategy
2
3
4
5
6
INDONESIA TRAVEL AND TOURISM COMPETITIVENESS INDEX in 2013, 2015 AND 2017
PILLAR 2013 2015 2017
• Price Competitiveness 9th 3rd 5th
• Prioritization of Travel and Tourism 19th 15th 12th
• Natural Resources 6th 19th 14th
• International Openness 114th 55th 17th
• Cultural Resources and Business Travel 38th 25th 23rd
• Air Transport Infrastructure 54th 39th 36th
• Business Environment 93rd 63th 60th
• Human Resources and Labour Market 61th 53rd 64th
• Ground Port and Infrastructure 87th 77th 69th
• Safety and Security 85th 83rd 91th
• ICT Readiness 87th 85th 91th
• Tourist Service Infrastructure 113rd 101th 96th
• Health and Hygiene 112th 109th 108th
• Environmental Sustainability 125th 134th 131th
Bottom Three
Top Three
Supporting Policies
TOURISM TARGET IN 2019M
acro Contribution to National GNP
Foreign Exchange Employment
4% Rp.120 trillion 8,7million
8% Rp.240 trillion 13 million
Mic
ro
Tourism Competitiveness Index (WEF)**)
Number of International Tourist Arrival Number of Domestic Tourist Travel
#70 9 million 250 million
#30 20 million 275 million
**) WEF : World Economic Forum
2015 : # 40
2017: #43
2014 2019
Ratman, Dadang Rizki, Deputi Bidang Pengembangan Destinasi dan Investasi Pariwisata, 2016, Kementerian Pariwisata , Pembangunan Destinasi Pariwisata Prioritas 2016 -2019 p. 5
STRATEGY FRAMEWORK
NATIONAL LEVEL
GREAT SPIRIT
• Indonesia Bekerja - Wonderful Indonesia
GRAND STRATEGY
• Directional Strategy• Portfolio Strategy• Parenting Strategy
: Sustainable Competitive Growth : Integrated e-Tourism Ecosystem: Government Support - Industry Led
INDUSTRY LEVEL
BUSINESS STRATEGY
• Comparative Strategy : Industry Champion • Competitive Strategy : Focus, Speed, and Differentiation• Cooperative Strategy : Public Private Partnership
PORTFOLIO TOURISM STRATEGY
3 Markets Portfolio
CUSTOMER PORTFOLIO
PERSONAL
BUSINESS
INTERNATIONAL
DOMESTIC INDIVIDUAL / FAMILY TRAVELLER, COMMUNITIES
TRAVEL AGENT, SME, BUSINESS, ASSOCIATION, LOCAL GOVERNMENT
INTERNATIONAL TOURIST
PORTFOLIO TOURISM STRATEGY
9 Products Portfolio
PRODUCT PORTFOLIO
NATURE (35%)
CULTURE (60%)
MAN MADE (5%)
1. MARINE TOURISM (35%)2. ECO TOURISM (45%)
3. ADVENTURE TOURISM (20%)
1. HERITAGE & PILGRIM TOURISM (20%)2. CULINARY & SHOPPING TOURISM (45%)3. CITY & VILLAGE TOURISM (35%)
1. MICE & EVENTS TOURISM (25%)2. SPORT TOURISM (60%)3. INTEGRATED AREA TOURISM (15%)
Source: Passenger Exit Survey, 2014
NATIONAL TOURISM DEVELOPMENTPeraturan Pemerintah/Government Regulation No. 50 Year 2011
on RIPPARNAS 2010 - 2025
TOURISM DESTINATION
Attraction Development
Infrastructure Development
Provision of Public Facilities
Provision of Tourism Facilities
Creating, improving the quality of tourism products & services as well as ease of movement of tourists in Tourism destinations
Community Empowerment
TOURISM INDUSTRY
Development of tourism industry structure
Tourism Product Competitiveness
Tourism Business Partnership
Business Credibility
Responsibility to the Natural & Socio-Cultural Environment
TOURISM MARKETING
Tourism Market Development
Tourism Branding Development
Tourism Marketing Partnership Development
Tourism Promotion Development
Creating, improving quality; Creating, communicating, delivering tourism products and managing relationships with tourists to develop the tourism of all its tourism stakeholders, as well as the ease of movement of tourists in tourism destinations
TOURISM INSTITUTION
Development ofGovernment Organizations,Local Government,Private Businesess& Community
Human Resource Development
Development of Tourism Regulation, and Operational Mechanisms
Developing Tourism organizations, Tourism human resources to support and improve the quality of management & organization of tourism activities in Tourism Destinations.
Encouraging the strengthening of the tourism industry structure, enhancing the competitiveness of tourism products, strengthening tourism business partnerships, creating business credibility, and developing environmental responsibility
Ratman, Dadang Rizki, Deputi Bidang Pengembangan Destinasi dan Investasi Pariwisata, 2016, Kementerian Pariwisata, Pembangunan Destinasi Pariwisata Prioritas 2016 - 2019 p. 18
TOURISM DESTINATION DEVELOPMENT GOALSImproving the Quality and Quantity of Tourism Destination
OUTCOME/ IMPACT
1. Number of Tourist: International and Domestic 2. International Tourist Contribution to Foreign Exchange
3. Amount of Domestic Tourist Spending4. Tourism Sector GDP
Ratman, Dadang Rizki, Deputi Bidang Pengembangan Destinasi dan Investasi Pariwisata, 2016, Kementerian Pariwisata, Pembangunan Destinasi Pariwisata Prioritas 2016 - 2019 p. 19
TOURISM DESTINATION DEVELOPMENTSafe, Comfortable, Attractive, Easily Accessible, Environmentally Sound,
Increasing National, Regional and Community Income Tourism Destination
ZONINGATTRACTIO
NACCESIBILITY AMENITY
COMMUNITY
INVESTMENT
• 50 DPN (National Tourism Destination;
• 88 KSPN (National Tourism Strategic Area);
• 222 KPPN (National Tourism Development Zone)
• Natural Attraction
• Cultural Attraction
• Man Made Attraction
• Transportation Infrastructure
• Transportation Facility
• Transportation System
• Public Infrastructure
• Public Facility
• Tourism Facility
• Increasing Community Resources Capacities
• Increasing Community Role And Awareness
• Investment Incentives
• Ease of Investment
• Investment Promotion
TOURISM PRODUCTS PORTFOLIO
MANMADE (5%)
1. Event and MICE Tourism 25%
2. Sport Tourism 60%
3. Tourism Integrated Area 15%
CULTURE (60%)
1. Heritage Tourism 20%
2. Shopping&Culinary Tourism 45%
3. Urban & Rural Tourism 35%
NATURE (35%)
1. Marine Tourism 35%
2. Ecotourism 45%
3. Adventure Tourism 20%
STRATEGY FORMULATIONTOURISM DESTINATION DEVELOPMENT
OPPORTUNITIES THREATS
1. Natural Resources2. Tourism Priorities3. Price Competitiveness4. Human Resources5. Safety and Security
1. Tourism Infrastructure2. ICT Infrastructure3. Hygiene and Sanitation4. Accessibility (Connectivity, Seat Capacity, and Direct Flight)5. Regulation (Yacht Entry Permit, Visa, Custom Clearance)
TOURISM DESTINATION DEVELOPMENT :
1. Tourism Ecosystem and Infrastructure Development2. Improving the Quality and Quantity of Cultural, Natural, and Man Made Tourism Destinations3. Tourism Destination Governance in the National Tourism Strategic Area; and 4. Community Empowerment5. Profile and Promotion of Tourism Investment6. Cross Sector Support
Ratman, Dadang Rizki, Deputi Bidang Pengembangan Destinasi dan Investasi Pariwisata, 2016, Kementerian Pariwisata, Pembangunan Destinasi Pariwisata Prioritas 2016 -2019 p. 20
25 PRIORITY KSPN
10 INCLUSIVE TOURISM PILOT PROJECT
Ratman, Dadang Rizki, Deputi Bidang Pengembangan Destinasi dan Investasi Pariwisata, 2016, Kementerian Pariwisata , Pembangunan Destinasi Pariwisata Prioritas 2016 -2019 p. 20
KSPN/Kawasan Strategis PariwisataNasional
KEK/Kawasan Ekonomi Khusus
TobaLakeNorth Sumatera
Tanjung KelayangBangka Belitung
Thousand IslandDKI Jakarta
Tanjung LesungBanten
WakatobiSouth East Celebes
Morotai IslandNorth Maluku
MandalikaWest Nusa Tenggara
LabuanBajoEast Nusa Tenggara
BorobudurCentral of Java Bromo Tengger Semeru
Jawa Timur
Deputi Bidang Pengembangan Destinasi dan Investasi Pariwisata Kementerian Pariwisata, 2016, Kebijakan Pengembangan Destinasi PariwisataIndonesia 2016 – 2019 p 42
8KEK
KEK MBTKKab. KutaiTimur,Kaltim
Palm Oil IndustryCoal IndustryMineral IndustryBauksiOil & GasSteel
KEK MANDALIKAKab. Lombok Tengah, NTB
Tourism
KEK TANJUNG LESUNGKab. Pandeglang, Banten
Tourism
KEK TANJUNG APIAPIKab. Banyuasin, Sumatera Selatan
Rubber Processing IndustryPalm Processing IndustryPetrochemical Industry
KEK SEI MANGKEIKab. Simalungun, Sumut
Manufacturing Industry: Palm & Its Derivatives Rubber & Its Derivatives Fertilizer and Various Industries Logistic
Tourism
KEK PALUKota Palu, Sulawesi Tengah
Manufactur Industry (Heavy Equipment, Automotives, Electrical)
Agro Industry(Cocoa, Rubber, Seaweed, Rattan)
Mining Industry(Nikel, Biji Besi, Emas)
Logistics
KEK MOROTAIKab. Pulau Morotai, Maluku Utara
TourismProcessing IndustryFsheriesBusiness & Logistics
KEK BITUNGKota Bitung, Sulawesi Utara
Pocessing IndustryFisheriesAgro Industry (Coconut, Medical Plants)Various Industries
Logistics
VIETNAM TOURISM
https://freevectormaps.com/indonesia/ID-EPS-01-0001
Dr. Myrza Rahmanita, M.Sc.
Trisakti School of Tourism
1
2
3
4
5
6
•
•
•
•
•
•
45
• Vietnam's Tourism Industry is growing very fast inrecent years. The number of foreign tourists grewfrom 92,500 in 1988 to 3,583,486 people in 2006(Vietnam National Administration of Tourism /VNAT, 2007). In 2012, Vietnam earned more than6.8 million international arrivals (internationalarrivals). In 2016, Vietnam received 10 millioninternational visitors or increased by 26% from theprevious year. Domestic travel agents increasedfrom 1 million in 1990 to 35 million in 2013 (VNAT,2005, VNAT, 2014).
• Referring to UNDP / WTO, Vietnam's tourismturnover in 1989 about US $ 140 million and directemployment in the tourism industry accounted forabout 8,000 jobs (Economist Intelligence Unit [EIU],1993: 63). Estimates in 2001 state the nationalincome from tourism of US $ 2.6 billion (Sadi &Henderson, 2001: 70). In 2006, in Vietnam therewere 234,000 people working in direct tourism and510,000 people whose jobs were indirectlydependent on tourism (John, 2006).
2. About Vietnam
46
3. SUCCESS STRATEGY VIETNAM TOURISM
• 5 Keys Of Success Strategy Vietnam Tourism
47
1
2
3
4
5
Main Problems of Tourism in Vietnam (By VNAT)
• Infrastructure damaged and less well due to war
• Lack of hotel room and flight seating
• Lack of educated personnel
• Lack of experience and frontliner skills in performing services, for example less skilled in foreign languages.
• Government: Weaknesses in the governance system are related to the banking and financial sectors and the weakness of the legal system
VNAT Strategic Steps (1)
49
• 1. Master action plan in 2024 that VNAT began to concentrate on focusing on human capitaldevelopment and trying to improve the public environment in order to create a supportivetourism environment in Vietnam hoping to mewishes to mobilize and establish a human resourcedevelopment plan in the field of tourism, develop knowledge and Skills to form high-qualitytourism workers. They focus on the education and training (which are western influences) thatalready exist on front line workers in the Asian tourism industry. They take into account thediversity of cultures in different countries in Asia, and therefore, 'how comfortably does Westernvocational education fit into their lives and cultures? (Robinson & Yee 1997: 338) 'They also careabout initial intention to raise the level of employment opportunities for local populationsthreatened by foreigners importing their counterparts into the county hosts as they are moreexperienced and capable of using the language used in industrial services Tourism. Foreignlanguage training such as Chinese, Japanese, English, French and others.
VNAT Strategic Steps (2)
50
• 2. Creation of appropriate Vietnam tourism products. For that reason, it is created and developed Tourism Zoneand Priority Tourist Zone. VNAT divides Vietnam into three tourism development zones, namely North, Central,South-Central and Southern. In the North Zone, an important focus is resort and waterfront activities, especiallyaround Ha Long Bay. In addition to beachfront attractions, the zone focuses on historic sites and entertainmentcenters for business travelers, including MICE and sports. In the Middle Zone, there are two different types oftour packages that are prepared to satisfy different desires. Seeing the scenery and heritage tourism is the focusof the Northern Part. The Southern Region focuses more on adventure tourism and nature where they have allforms of tourist attractions. The South-Central and South Zones range from history and heritage in HCMC toculture to natural trekking near the Mekong River. This area is the main important focus. As the 'Greater Mekongsub-region' is also a major focus of intensive tourism development, assisted by international agencies such asthe Asian Development Bank, the Pacific Area Travel Association (PATA) and the World Tourism Organization(WTO) '(Hall 2001). VNAT also divides Vietnam into seven (7) priority zones for investment from the three zones.
51
VNAT STRATEGIC STEPS(3-8)
3. Utilization of potential and existing markets,including the domestic market.
4. Development of science and technology sectors oftourism to improve its effectiveness in business andmanagement.
5. Integration of Vietnam's various territories andpositions compared to other countries in the world
6. Improved national management capacity, to makeeffective and appropriate use of resources andenvironments that can ensure the development ofdurable tourism.
7. In the Act, create a legal environment for managingtourism activities and to prepare the conditionsnecessary to attract foreign investment.
8. Simplify administrative procedures by allowing VietKieu (Vietnamese tribes living abroad / diaspora) toapply for a visa to immigration during the timerequired
52
VNAT STRATEGIC STEPS(9)
• 9. Promotion and Marketing
• Aggressive tourism promotions are listed in thestrategic plan, where there are three objectives.First, the promotion strategy will provide ameasure to increase tourist arrivals to Vietnam.Second, it is expected that the tourists areencouraged to stay longer. Third, the tourists arethen persuaded to increase their spending. Theend result is of course an increase in revenuefrom overseas.
• Visitors and potential travelers already have apicture of Vietnam known for its wars. Theadoption of new logo and slogan "Vietnam, TheHidden Charm" supports the promotion ofhistorical and cultural heritage of the country.
53
VNAT STRATEGIC STEPS(10)
• 10. Slogan
• The first time Vietnam had a slogan and logo oftourism was in 2000, with the slogan "Vietnam - ADestination for the New Millennium" promotedalong with a logo, which is actually more like apicture.
• The slogan is expected to be five years from 2000 to2005; However controversial public issues withregard to copyright are constrained in their usethroughout this period.
• This is the reason why the Vietnam NationalAdministration of Tourism (VNAT) is hastening tofind a new slogan to replace the old one.
• The lack of consideration results in a bad and simplephrase "Welcome to Vietnam" with no logoassociated to it.
54
VNAT STRATEGIC STEPS(11-12)
• 11. Slogan
• During the period 2006 to 2010, Vietnam's newslogan was "Vietnam - The Hidden Charm". In 2010,Vietnam received 5.16 million visitors and becamethe leader amongst the active tourism markets ofthat year, replacing the previously occupied positionof India and Thailand (Chi Anh, 2011).
• After winning a fierce competition for the slogan, aspart of the "Actions for Vietnam Tourism" operationin 2011, he earned "Vietnam - A Different Orient"(Tran Tam, 2011).
• The slogan "Vietnam - Timeless Charm" and lotussymbol with five petals have been officially selectedas the Tourism Tourism Vietnam Tourism Logo andSlogan for the period 2012-2015.
• 12. Joined ASEAN in 1995
SINGAPORE
Early Tourism Capability Development (1960s–1970s)
Chye, Khoo Teng , 2015, Planning for Tourism: Creating a Vibrant, Centre for Liveable Cities (CLC), Singapore Singapore
Expanding and Enhancing Tourism Infrastructure (1980s–1990s)
Chye, Khoo Teng , 2015, Planning for Tourism: Creating a Vibrant, Centre for Liveable Cities (CLC), Singapore Singapore
Seeking Distinction as a City (From the 1990s)
Chye, Khoo Teng , 2015, Planning for Tourism: Creating a Vibrant, Centre for Liveable Cities (CLC), Singapore Singapore p. 72-73