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Pervasive Access
The New Nexus That Will Drive the Business
in the Coming Years
Cloud service delivery
transforms how
enterprises buy
technology
Mobility demands
radical redesign of
business processes
New technologies
drive totally new
approaches to
information
management
Social tools and
computing create
extended dynamic
networks
1
5% 8% 6% 12%
8% 9% 16%
8% 11%
36%
36%
46% 49% 46% 54%
56% 52% 63%
71%
57%
59% 46% 45% 42%
38% 35% 33% 29%
17%
7%
Mobile Enterprise Strategy
Social Computing
& Collaboration
Strategy
Cloud Computing
Big Data &
Extreme Info Mgmt
BPM Innovation Mgmt
Predictive Analytics/ Pattern- Based
Strategy
ERP Pace- Layered
Application Strategy
Gamification
6-7 rating
3-5 rating
1-2 rating
The Nexus of Forces Will Drive Changes in IT to
Support the Shift in Business Priorities
1=Not
at all
7=Significant
impact or
change
5.6
5.2 5.1 4.9 4.9
4.7 4.7 4.5
4.3
3.1
Mean score
(out of 7)
Source: 2011 IT Workforce Management Survey, Gartner Symposiums (Global), N= 184
The
Nexus of
Forces
More About Social, Less About Media
If you get
hung up on
the "media"
part of social
media, you
will miss the
megachange
of social
business.
Where
attention
goes
What is
really
important
Strategic goals
Policy
Guidelines Training
Interaction analysis
Process integration
Project objectives
Measurement
Value
ROI
Content
Participant need
3
The Opportunity of Social Media
Collective intelligence
– Pooling contributions
Expertise location
– Finding the one in a million
Interest cultivation
– Sharing interests
Relationship leverage
– Cultivating weak ties
Flash coordination
– Organizing the masses
Emergent structures
– Unearthing reality
4
Who Is Leading Your Social
Media Initiatives?
Source: Gartner webinar
28 October 2010
N = 156
45% — Line of business
23% — Multiple groups leading
separate initiatives 16% — IT
14% — Social media
steering committee
2% — HR
5
The Nexus of Disruptive Forces
6
The Nexus of Disruptive Forces
Colaboração: Ademir Piccoli – TJ-RS 7
The Nexus of Disruptive Forces
Colaboração: Ademir Piccoli – TJ-RS 8
MOBILIDADE em MG via…
Colaboração: Gilmar Guimarães – via Facebook 9
Business Perspective: Q1 2012
The Race For Mobility is On.
N = 1,339
Wholesale Trade
70% 60% 50% 40% 30% 20% 10% 0% Percent of respondents who identify as a market leader.
Manufacturing & Resources
Communications & Media
Government
Education
Current see themselves as a mobility market
leader in 2011
Planning to be a mobility market leader by 2015
Retail
Banking & Securities
Property & Casualty Insurance
Healthcare Providers
Healthcare Insurance & Payers
Transportation
Utilities
Top 10 Mobile Trends
and Technologies to Watch
HTML5
NFC and "touch to act" applications, such as payment
Platform-independent AD tools
Location and context — indoor and outdoor
Bluetooth 4
802.11ac
M2M — cellular and Wi-Fi
Augmented reality
Multiplatform MDM
LTE
More-effective application delivery
New business opportunities
Innovative apps and experiences
Management and control
Better infrastructure
Mobile Context Heat Map by Industry
Cu
sto
me
r-F
ac
ing
Im
pa
ct
Po
ten
tia
l
Transportation
Retail
Software Developers/Publishers
Healthcare
Utilities
Agriculture/Mining/Construction
Education
Media
Government
Services
Manufacturing
Financial Services
Business/Consumer Services
Energy Wholesale
Telecommunications
Employee-Facing Impact Potential
Low
Low Potential
High Potential
High
Entertainment
Moderate
Low
High
Activity Level
Travel/Leisure
Tipping Points for Enterprise Networks
Traffic from things is
50% of the traffic from
people
50% of server
workloads are virtual
2013 2012 2011 2010 2014
Business
video traffic
surpasses
voice
Mobile
Virtualization
Video
Voice
"Things"
More mobile
OS devices
than PCs
20% of endpoints
are bring your own (BYO)
50% of endpoints
are mobile
50% of server
deployments
are virtual
50% of business voice is mobile
50% of users use video in
work
More connected
things than people
Software-based VC
passes hardware
VC = videoconferencing 13
Gartner defines cloud computing as "a style of computing where scalable and
elastic IT-related capabilities are provided 'as a service' to customers using
Internet Technologies“.
Internet Technologies Services are delivered through use of
Internet Identifiers, Formats, and Protocols. 5
Metered By Use Services are tracked with usage metrics to
enable multiple payment models. 4
Shared Services share a pool of resources to build
economies of scale. 3
Scalable & Elastic Services scale on-demand to add or remove
resources as needed. 2
Service Based Consumer concerns are abstracted from
provider concerns through service interfaces 1
5 A
ttri
bu
tes t
hat
su
pp
ort
ou
tco
mes
CLOUD defined—scalable, elastic, as a service,
internet technologies
14
Cloud service types: ___ as a Service
15
Gartner Data Center
Conference Poll, December
2010
(N = 167)
What are your three
biggest challenges
in creating a private
cloud computing
service?
Cloud: Technology is not the biggest challenge
Culture
Funding/chargeback
model
Management and
operations processes
Business/customer
relationship
Service description and
self-service interface
Technology
Politics
Not sure 11
31
36
40
46
56
62
80
First Choice Second Third
16
Cloud Services Brokers (CSBs) are emerging
as value-added intermediaries to cloud
Integration
Provisioning
Management
Insurance
Aggregation
Arbitrage
Enhancement
Governance
Definition: An intermediate third-party that adds value to cloud services on behalf of consumers of those services
Service Provider
X
Service Provider
Z
Service Provider
Y
Service Consumer
A
Service Consumer
C
Service Consumer
B
Brokerage Role
17
17
In the cloud, who has control over what
isn’t always clear
18
19
Cloud Competition Comes in Many
Forms
Enabling
Technology
Amazon
salesforce.com
Microsoft
IBM
VMware
Oracle
SAP
Cisco
HP
Provider vs. Enabler IaaS
Significant Not Significant
PaaS SaaS
Public Services*
* Provider may offer public, community or virtual private services
Packaged Cloud
None
None
None
None
Private Offerings
Emphasis in portfolio:
IaaS = infrastructure as a service; PaaS = platform as a service; SaaS = software as a service
20
BIG DATA se tornou popular…
21
What is ―Big data‖?
Classification Contracts
Technology Pervasive
Use
Perishability Fidelity
Validation Linking
Velocity Volume
Variety Complexity
Information management has a long track record of managing 12 different dimensions without even realizing it.
- Qualification of information has always been important.
- Access management and control have been represented by security, access privileges and other mechanisms for decades.
-Quantitative metrics have stressed our systems from the beginning.
―Big data" is high-volume, velocity and variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making. 22
Next-Generation Analytics: Pattern Recognition to
Optimize, Simulate and Predict
Traditional offline analytics
In-line/ embedded analytics
Structured and simple data
Combining and
collaborating/unstructured
Predictive/outcomes
Explanatory/historical
Fixed Rules
Data Predictions
Driving/Enabling Trends
Mobile and Social and Context
Extreme data — big, fast, diverse
In-memory computing
Democratization of analytics
New roles (e.g., data strategist)
The third wave in support for decisions
in organizations
Key Actions
Build a strategy for collaborative decision making
Build skills — end users and specialized roles
Ajudando a observar o que vem por aí…
24
Top 10 Strategic Technologies Trends
Research G00247453
25
Trends in Data Center Services
26
Ajudando a observar o que vem por aí…
antecipar situações, promovendo a otimização dos processos e
dos investimentos.
27
Ajudando a observar o que vem por aí…
28
Ajudando a observar o futuro…
29
What is Missing?
30
Leadership!
Leadership is a discipline Understand the environment around you and use the most
appropriate skills!
Research: ―Business Leaders Behaviors CIOs Need to Adopt‖ Ellen Kitzis, October, 2007 31
Final Thought
“Creating and communicating the business value of IT is a journey. It can be done”.
“IT today is the single most important lever of productivity and there is no better time to be a CIO Leader”
32
Recomendações de leitura/video
…e veja como LIDERAR e INSPIRAR Pessoas
33
Tema proposto para o mes de Julho…
34
Tema proposto para o mes de Julho…
35
Gartner for IT Leaders
Celso Chapinotte Diretor Regional MG
…e até a próxima.
Obrigado!
36
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