Successful Time Management Final Exam - CPE Store€¦ · Successful Time Management Cyndi Maxey Kevin E. O’Connor Successful Time Management The CPE Store 819 Village Square Drive

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SuccessfulTime Management

Cyndi MaxeyKevin E. O’Connor

Successful Time

Management

The CPE Store819 Village Square Drive

Tomball, TX 773751-800-910-2755

Course Instructions and

Final Examination

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Successful Time Management

Table of Contents

Page Course Objectives .............................................................................................................. 3 Course Instructions ............................................................................................................ 3 Final Examination ............................................................................................................... 5

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COPYRIGHT 2012 - The CPE Store - ALL RIGHTS RESERVED No portion of this material may be reprinted, reproduced, transmitted, stored in a retrieval system, or otherwise utilized, in any form or by any means, electronic or mechanical, including photocopying or recording, now existing or hereinafter invented, nor may any part of this course be used for teaching without written permission from the publisher and the author.

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Course Objectives

After completing this course, you will be able to: Determine the definition of “busy-ness” Recognize a true sign of productivity Pinpoint which of the Four Plans of Productivity relies on a combination of the organizational culture, its

“systemness” and personal experience in the profession and on the job Identify which of the Four Plans of Productivity comprises your skills and the skills of others in

communication with one another Discern the principle which means continuous improvement and is a strategy used to streamline and

organize work processes Identify a method for creating brain space and making tasks seem more real and do-able Recognize an effective word choice for handling the constraints of time Determine what characteristic is vital to delivering useful value Identify the quality which helps clarify life’s purpose Name the first step in making a commitment to clear purpose Recognize a strategy for connecting to your purpose Identify the ultimate goal of a well-timed interaction Recognize the first step in communicating value using the Competency Model Determine what is essential to gaining control over what is important Identify the variables which are used to define the term ability Pinpoint how to save an enormous amount of time, energy, and effort for yourself and others Determine the value of asking “Why?” when starting a new project Discern which tasks should be your first priority Recognize an effective strategy for managing phone time Spot the technique which will help you be a more successful time manager in one-on-one meetings Identify targets to consider when thinking about time management Recognize a method of encouraging effective time management during staff meetings Pinpoint a defining characteristic of those with courage Discern the characteristic which distinguishes those who accomplish a great deal during the week from

those who don’t Determine what the best networkers have in place Identify a key relationship builder Recognize the factor that affects the structure and intent of a message Determine what is essential for achieving professional influence Identify the term which refers to the time required between two people Recognize the dynamic that creates something more within an engagement Select the influence circle which contains the profits, the purpose, the plan, the people, and the

productivity of your life Recognize the definition of legacy thinking Identify the action which facilitates successful thought replacement Determine the first step to adapting effectively to a new environment Recognize the three qualities which will help you remain in charge Determine what quality gives you ultimate control

Course Instructions

To fully benefit from this course, please follow all of the steps below.

1. Read each chapter in the text to get a good understanding of the material. Be sure to also read through the worksheets which appear at the end of select chapters.

2. Answer the study guide problems which appear at the end of each chapter. After answering the problems, compare your answers with the correct answers to ensure that you understand the material. Work the exercises presented at the end of chapters 3, 6 and 9.

3. When you feel that you have a good understanding of the material contained in the text, answer the questions on the final examination.

4. When you have completed the final examination, record your answers on the answer sheet provided and submit it for grading. A score of 70% or better is required to pass. Please also complete the course evaluation that accompanied the course and submit it to us along with your answer sheet. Upon passing you will receive a Certificate of Completion stating that you have successfully completed the course.

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Prerequisites and Advance Preparation No prerequisites or advance preparation are required for this course. CPE Credit This course is recommended for 10 CPE credits. Final Exam Grading ► Online: Our fastest option, with instant results. Simply go to www.cpestore.com and click the link for

online grading. Just follow the instructions from there. When you finish entering your answers, you’ll receive instant test results and a Certificate of Completion to print.

► By Mail: Mail your test and course evaluation to us in the envelope provided. We grade the tests the day we

receive them and mail the results and Certificate of Completion to you the following business day. ► By Fax: Just fax your answer sheet to 1-281-255-4337. If you need us to fax the Certificate of Completion

back to you, please provide us with your fax number and write “please fax back” on your answer sheet. If you don’t need the Certificate faxed back, please write “no fax needed” on your answer sheet.

Refunds The CPE Store guarantees your satisfaction. If, for any reason, you are not completely satisfied with your purchase, return it to us unused within 30 days for a prompt refund, no questions asked. (Sorry, but shipping fees are not refundable.) Customer Service The CPE Store holds itself to the highest standards. If we have not met your expectations, something is missing, or you just have a question please contact us at 1-800-910-2755 or [email protected]. About Our Courses The CPE Store's courses are developed to satisfy the continuing education requirements of the American Institute of Certified Public Accountants, each state's Board of Accountancy and the National Association of State Boards of Accountancy (NASBA). If your state requires registration of sponsors, our sponsor number will appear on your Certificate of Completion. Our courses are designed to meet the continuing education requirements of accounting professionals. A great deal of care has been taken to ensure that the course material is both interesting and relevant to the practice of accounting. The information presented is, to the best of our knowledge, current and accurate. However, The CPE Store is not in the business of rendering legal, accounting or other professional advice and as such, the material presented in our courses is intended as an overview. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

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Successful Time Management 10-Hour Course

Final Examination

Answer each question on the accompanying answer sheet. A score of 70% or higher is required to pass the exam. If you score less than 70% on your first attempt, we will allow you to take the test a second time. Chapter 1 – Forget the Myth—Being Busy Isn’t Being Productive 1. Which of the following refers to occupied time that is neither free nor necessarily meaningful? A. Multitasking B. Busy-ness C. Productivity D. Trying 2. Which of the following is a true sign of productivity? A. Receiving 100 emails each day B. Mastering the ability to multitask while in an interview or meeting C. Connecting with email rather than merely responding to it D. Sticking to a strict schedule in which you check voicemail twice every hour regardless of setting 3. What is a critical reminder that we are both important and replaceable? A. Fear B. Regret C. Awareness D. Productivity 4. Which of the Four Plans of Productivity relies on a combination of the organizational culture, its “system-

ness” and personal experience in the profession and on the job? A. Business Plan B. Business Forecasting Plan C. Personal Plan D. Professional Plan 5. Which of the following is the Productivity Plan that comprises your skills and the skills of others in

communication with one another? A. Business Plan B. Business Forecasting Plan C. Personal Plan D. Professional Plan Chapter 2 – Manage Your Energy; Manage Your Life 6. What principle means continuous improvement and is a strategy used to streamline and organize work

processes to minimize steps to complete a project? A. Kaizen B. Mindset C. Abiding picture D. Brain space 7. Which of the following is a method for creating brain space and presenting tasks to seem more real and do-

able? A. To-do list B. Mindset C. Preparation D. Emotions

Final Exam

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8. What can be our pre-programmed self or intentional choice in how we approach awareness and allow our awareness to help our approach?

A. Emotions B. Written records C. Mindset D. Preparation 9. Which of the following has an element of risk and helps your energy deal with time constraints? A. Personal time management B. Courage C. Reaction D. Technology 10. Which of the following is an effective word choice in handling the constraints of time? A. Automatic B. Immediate C. Useful D. Outer Chapter 3 – Be Useful and Stick to the Purpose 11. What is vital to deliver useful value? A. Focus on others and the world B. Self-focus C. Productivity leakage D. Ability to impress 12. What quality helps clarify life’s purpose? A. Working toward perfection B. Acknowledging when you are in a hurry C. Mindset of self-decision D. Accomplishing tasks independently 13. What is the first step in making a commitment to clear purpose? A. Positive thoughts and ideas B. Engaging productivity leakage C. Self-decision D. Defining perfection within the parameters of your capabilities 14. What is a strategy for connecting to your purpose? A. Living your schedule one day ahead B. Overestimating your success to ensure you meet actual goals C. Resisting the urge to involve others when developing a plan D. Discovering what you can accomplish independently and planning goals accordingly 15. Which of the following will help avoid time traps that muddy clear purpose? A. Expanding expectations prior to beginning a project B. Focusing on the ins and outs of the plan C. Focusing on the benefits to the receiver, even if you are the only receiver D. Demonstrating capabilities that will impress your superiors 16. What is the ultimate goal of a well-timed interaction? A. Changing your mindset to include positive thoughts B. Ensuring that all you do is purposeful C. Defining terms for achieving the perfect outcome D. Collaboration

Final Exam

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17. What is the first step in communicating value using the Competency Model? A. Focusing on the audience B. Focusing on personal goals C. Assertive consulting D. Collaboration 18. Which of the following offers the same respect and gratitude as a handshake? A. Tentative consultation B. Using interpersonal and emotional skills when initiating communication C. Assertive consulting D. Encouraging engagement 19. What step in the Competency Model requires increased encouragement to maintain focus? A. Prepare B. Deliver with respectful dialogue C. Collaborate with a consulting mindset D. Assertive consulting Chapter 4 – Maintain Clarity and Move Forward 20. What concept is used to describe time-wasting habit you return to when you lose clarity? A. Time default B. Journaling C. Experimenting D. Questioning 21. What is a strategy for making an important move? A. When push comes to shove, shove B. Think like the other person C. Stalling D. Consider how you would respond 22. What is essential to gain control over what is important? A. Determining where the influence is B. Identifying who has the most power and influence C. Controlling the process to get to our goal D. Informal check-ins with team members 23. What variables are used to define Ability? A. In-the-moment awareness B. Emotion + Presence = Value C. Skills + Knowledge = Wisdom D. With and For 24. Which of the following represents In-The-Moment Awareness? A. Availability B. Ability C. Affability D. I Am . . . I Can 25. What will save an enormous amount of time in a meeting? A. Staying silent if you are unsure what to say B. Knowing how to stall the speaker C. Default behavior D. Ask an affirming question that helps others talk more

Final Exam

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Chapter 5 – Manage to Your Advantage 26. What is the value in asking “Why?” when starting a new project? A. Helps identify the desired outcome or result B. Helps in determining whether the project is the best use of your time C. Prevents misunderstandings, backtracking, and confusion D. Helps manage tasks 27. Which of the following can be used to identify operational details about a project? A. “What is our time frame?” B. “Why is this project important?” C. “What are the desired results?” D. “What tasks will serve to build relationships?” 28. Which of the following should be first priority? A. Administrative tasks B. Lesser or redundant work C. The task that is the closest to the bottom line D. Tasks you enjoy most 29. What is an effective strategy for managing phone time? A. Keep the area in front of you clear so you are not distracted by other work—if on hold, you want

to be ready to continue the conversation B. Try to set definite times when you do not want to be disturbed, and tell those who work most

closely with you C. Do not keep a pen and paper by the phone as they provide opportunity to be distracted by

scribbling D. Keep outgoing calls spontaneous to maintain a natural flow in conversation 30. What technique will help you be a more successful time manager in one-on-one meetings? A. Remain sitting when the other person enters the room so he or she understand you are busy B. Consider saying goodbye to the person in the doorway of your office so he or she isn’t

encouraged to continue the conversation while walking to his or her office C. If you see that a meeting has the potential to cover many topics, suggest a later meeting at your

convenience D. Limit chatting that takes place before the meeting Chapter 6 – Pay Attention to Your Key Contacts 31. Which of the following is not a target to consider when thinking about time management? A. Boss’s boss B. Key customer C. Yourself D. Strategies for working to please 32. What is a connective technique for positioning yourself as a valuable asset? A. “I had one more idea” B. “Discover the challenging” C. “Save time by spending it” D. “Get the right data” 33. What encourages effective time management during staff meetings? A. Identifying the customer as the true boss B. Engaging in transactional activities C. Applying generic thinking to all customers D. Addressing as many customers as possible in each meeting

Final Exam

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34. What is a defining characteristic of those with courage? A. They think of problems B. They recognize, but are not stopped by fear C. They work to please D. They don’t make a distinction between being seen as either a service professional or a leader 35. What distinguishes those who accomplish a great deal in the same 168 hours of every week from those who

don’t? A. They know encouragement B. They know how to take risk C. They don’t waste time anticipating problems D. They know how to help their staff and colleagues work tactically Chapter 7 – Connect and Get the Most From Your Time 36. What do the best networkers have in place? A. A seamless plan that connects them to people who can help them and whom they can help in

returns B. Unique mediums for communicating C. Strategies for multifocusing D. A seamless plan for staying on target 37. What is a key relationship builder? A. Timing factor B. Social networking C. Conversation D. Technology-free meetings 38. What is revealed through your ability to make conversation that is appropriate to the situation? A. Listening skills B. Mental framework C. Proficiency in communication mediums D. Persistence and perspective 39. What affects the structure and intent of a message? A. Timing B. Networking opportunities C. Method of communicating D. Purpose behind the message 40. What is essential for achieving professional influence? A. Trust-building and appreciative close B. Asking open-ended questions C. Persistence and the right perspective D. The artful communication of value Chapter 8 – Understand the Forces That Affect Your Use of Time and Energy 41. Which time component is about you? A. Focus B. Engagement C. Encouragement D. Energy 42. Which of the following is energy as it relates to time? A. Relationships B. Encouragement C. Decision we make D. Focus

Final Exam

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43. What is a dynamic that creates something more within an engagement? A. Energy B. Encouragement C. Focus D. Prioritizing 44. Which of the following is a dynamic series of choices? A. Engagement relationship B. Outcome we evaluate C. Awareness D. Influence circles 45. What variables influence the required next step? A. Certitude vs. autocracy B. Self-assurance vs. arrogance C. Communal wisdom vs. group think D. Intent vs. missteps or mistakes Chapter 9 – Focus on What Is Significant 46. What is legacy thinking? A. How we use the waking hours we’re given to do what matters most B. Process of diagnosing an ailing through that is no longer useful C. Empowering behavior for achieving goals D. Prep behavior for developing competent confidence 47. What facilitates successful thought replacement? A. Quitting a bad thought habit cold-turkey B. Replacing the thought frequently: daily, hourly, or even minute by minute C. Reminding yourself frequently that you are making a life-long change D. Choosing a new thought that allows you to march to your own drum 48. What is the first step to adapting effectively to a new environment? A. Thought-replacement technique B. Listening to the pace C. Committing to a 21-day trial period D. Marching to your own drum Chapter 10 – Make Time Your Friend 49. What is truly your ultimate control? A. Awareness B. Understanding C. Choice D. Collaboration with team members 50. What is only an option if it is part of a larger plan to move? A. Expanding your awareness of the outside world B. Statements of self-certainty C. Positioning yourself as the choice maker D. Waiting

Thank you for taking our course. We hope you enjoyed it.

Successful Time Management

Course Number: PD129502Qualifies for 10 hours of CPE credit

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1. 19. 37. 55. 73.

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