Successful Professional Presentation and Style: Tips & Hints Laura Cousino Klein, Ph.D. Department of Biobehavioral Health College of Health and Human.

Successful Professional Successful Professional Presentation and Style: Presentation and Style:

Tips & HintsTips & Hints

Laura Cousino Klein, Ph.D.Laura Cousino Klein, Ph.D.

Department of Biobehavioral HealthDepartment of Biobehavioral HealthCollege of Health and Human DevelopmentCollege of Health and Human Development

The Pennsylvania State UniversityThe Pennsylvania State University

PPENNENN SSTATE TATE UUNIVERSITYNIVERSITY December 12, 2008December 12, 2008

Professional PresentationProfessional Presentation

OverviewOverview

PENN STATE UNIVERSITY

I.I. IntroductionIntroduction

II.II. Purpose of Professional PresentationPurpose of Professional Presentation

III.III. Scope of Professional PresentationScope of Professional Presentation

IV.IV. Details Related to Professional Details Related to Professional PresentationPresentation

V.V. Delicate Issues Delicate Issues

VI.VI. Final Thoughts & DiscussionFinal Thoughts & Discussion

Why is it important to talk about Why is it important to talk about professional presentation styles?professional presentation styles?

• Professional development Professional development

• Personal developmentPersonal development

• Guide you in achieving your goalsGuide you in achieving your goals

• Enhance your ability to contribute Enhance your ability to contribute to your professional and personal to your professional and personal community community

I. IntroductionI. Introduction

What is the purpose of professional What is the purpose of professional presentation?presentation?

• Build confidence Build confidence

• Build trustBuild trust

• Build relationshipsBuild relationships

• Communicate with othersCommunicate with others

• Make an impression Make an impression

• Adequately convey your thoughts, Adequately convey your thoughts, opinions, knowledge opinions, knowledge

II. PurposeII. Purpose

What is the scope of professional What is the scope of professional presentation?presentation?

A. Causal interactions A. Causal interactions formal formal presentations presentations

B. All modes of communication (e.g., B. All modes of communication (e.g., face-to-face, telephone, email) face-to-face, telephone, email)

C. AttireC. Attire

D. AppearanceD. Appearance

E. Speaking styleE. Speaking style

III. ScopeIII. Scope

What is involved in professional What is involved in professional presentation?presentation?

A. Level of InteractionA. Level of Interaction• Types of casual interactions…that Types of casual interactions…that

might not be so casualmight not be so casual

• Types of formal presentations….the Types of formal presentations….the obvious and the not-so-obviousobvious and the not-so-obvious

IV. SpecificsIV. Specifics


B. Modes of CommunicationB. Modes of Communication

1. Face-to-Face1. Face-to-Face

- Posture- Posture

- Eye contact- Eye contact

- Hand shakes- Hand shakes

- Beginning and ending the- Beginning and ending the conversation conversation

- One-on-one versus group interaction- One-on-one versus group interaction




2. Instant and Text Messages2. Instant and Text Messages

- company policy/culture- company policy/culture

- when appropriate, for what?- when appropriate, for what?

- keep it short and simple- keep it short and simple

- avoid cutesy symbols- avoid cutesy symbols

- avoid distracting wallpaper- avoid distracting wallpaper

- avoid obnoxious away messages- avoid obnoxious away messages




3. Email3. Email

- When appropriate?- When appropriate?

- Style and formality - Style and formality - grammar and spelling countgrammar and spelling count

- salutation and closing - salutation and closing - signatures and quotes- signatures and quotes - stationary, font color & type- stationary, font color & type - language, colloquialisms, syntax- language, colloquialisms, syntax

- Keep it simple!- Keep it simple!




4. Telephone4. Telephone

- Answering the phone – Where?- Answering the phone – Where? When? How? When? How?

- Outgoing message - Outgoing message

- Leaving a message- Leaving a message - - speak slowlyspeak slowly

- leave name, date, time of message- leave name, date, time of message - clearly leave call back information- clearly leave call back information




5. Letter5. Letter

- Know your audience- Know your audience

- Salutation and closing- Salutation and closing

- Style and format - Style and format

- - grammar and spelling countgrammar and spelling count

- language, colloquialisms, syntax- language, colloquialisms, syntax

- stationary- stationary

- Strunk & White…buy one!- Strunk & White…buy one!


What is involved in professional presentation?What is involved in professional presentation?

C. AttireC. Attire

1.1. ClothesClothes

2.2. ShoesShoes

3.3. AccessoriesAccessories

D. Appearance (e.g., hair, make-up, perfume)D. Appearance (e.g., hair, make-up, perfume)

- What about “on-line appearance” - What about “on-line appearance” (i.e., social networking sites)? (i.e., social networking sites)?




1.1. One-on-one conversationOne-on-one conversation

2. Group setting (e.g., meetings, social 2. Group setting (e.g., meetings, social gatherings)gatherings)

3.3. Chairing or running a meetingChairing or running a meeting

4.4. Formal presentations at work, Formal presentations at work, conferences, etc.conferences, etc.




1. One-on-one conversation1. One-on-one conversation

- Supervisor- Supervisor

- Peer- Peer

- Subordinate- Subordinate




2. Group settings2. Group settings

- Meetings (telephone, face-to-face,- Meetings (telephone, face-to-face, others? others?

- Social gatherings at work- Social gatherings at work

- Social gatherings with colleagues- Social gatherings with colleagues outside of work outside of work

- Office parties- Office parties

- Others?- Others?




3. Running meetings3. Running meetings

- Organizing meeting- Organizing meeting

- Who needs to be there?- Who needs to be there?

- Meeting agenda- Meeting agenda

- Where to sit?- Where to sit?

- Body language- Body language




3. Running meetings3. Running meetings

- Setting the tone- Setting the tone

- Laying down the ground rules- Laying down the ground rules

- Giving feedback in public- Giving feedback in public

- Accepting feedback in public- Accepting feedback in public

- Maintaining control of the meeting- Maintaining control of the meeting

- Start and end on time- Start and end on time




4. Formal presentations4. Formal presentations

- Determine parameters of presentation- Determine parameters of presentation

- length, scope, type- length, scope, type

- Determine audience - Determine audience who? how who? how many? many?

- Determine format & equipment needs- Determine format & equipment needs

- Have a back-up plan- Have a back-up plan




4. Formal presentations4. Formal presentations

- Practice, practice, practice!- Practice, practice, practice!

- - timingtiming- hand gestures- hand gestures- graphical presentation- graphical presentation- answering questions- answering questions- memorize opening and - memorize opening and

closingclosing


What are some special issues for women?What are some special issues for women?

A. Conversation ritualsA. Conversation rituals

B. Dominance and controlB. Dominance and control

C. Sharing personal informationC. Sharing personal information

D. Stress, isolation, social networksD. Stress, isolation, social networks

V. Delicate IssuesV. Delicate Issues

V. Delicate IssuesV. Delicate IssuesWhat are some special issues for women?What are some special issues for women?

A. Conversational styleA. Conversational style

1. Men and women communicating1. Men and women communicating

- Long-winded introductions- Long-winded introductions

- Apologizing- Apologizing

- Asking for help- Asking for help

- Questioning- Questioning

- Being indirect- Being indirect

- Joking- Joking

- One-upmanship- One-upmanship

- Extremism- Extremism


A. Conversational styleA. Conversational style

1. Men and women communicating1. Men and women communicating

- Compliments and criticisms- Compliments and criticisms

- Interpreting feedback- Interpreting feedback

- - Challenge versus threatChallenge versus threat

- Presenting one’s accomplishments- Presenting one’s accomplishments

- - Bragging versus self-Bragging versus self-promotionpromotion


B. Dominance and controlB. Dominance and control1.1. Jumping in versus waiting for an Jumping in versus waiting for an

opening or waiting to be askedopening or waiting to be asked

2.2. Asking permissionAsking permission

3.3. VolumeVolume

4.4. IntonationIntonation

5.5. ApologizingApologizing

6.6. Self-deprecation/speaking from Self-deprecation/speaking from authorityauthority

7.7. Appearing confidentAppearing confident



C. Sharing personal informationC. Sharing personal information1.1. Be circumspectBe circumspect

2.2. Perceptions of othersPerceptions of others

3.3. GossipGossip

4.4. What to share? What to share?

5.5. When to share?When to share?

6.6. With whom to share?With whom to share?



D. Stress, isolation, social networksD. Stress, isolation, social networks

1.1. Gender gaps in the work placeGender gaps in the work place

2.2. Conversation and professional styles Conversation and professional styles influence relationshipsinfluence relationships

3.3. Develop mentoring relationships to Develop mentoring relationships to learn how to navigate your environmentlearn how to navigate your environment

VI. Final Thoughts & DiscussionVI. Final Thoughts & Discussion

Successful Professional Presentation and Style: Tips & Hints Laura Cousino Klein, Ph.D. Department of Biobehavioral Health College of Health and Human.

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